Vista Tutorial - RE: Unable to install Vista

Scotts,

I'd call Dell Support again and tell them "The hell I can't!" I have to
agree with Jane, the hard drive itself has absolutely nothing to do with this
not being able to install, the controller of this hard drive is what causing
the problem. Dell know to have this problem of going from one version of
Windows to the next. I had a similar problem going from XP Media to XP Pro
(clean install), so I have to slipstream XP CD with SP2 in order to install
XP Pro. Thus far, you can't do that yet, you would have to install the
controller manually as described by Jane.

"ScottS" wrote:

> Hello. I am unable to install Vista. I get the following error message,
> "Close Windows installation and contact the device manufacturer for updated
> driver software for these devices:
> SCSI and RAID controllers: HDS725050KLA360"
>
> Dell support says I can't upgrade to Vista. Hitachi, the maker of the
> HDS725050KLA360 says no driver is needed and go ahead and install Vista. I
> can't, the installer won't go any further. Any ideas?

I just got off the phone with Dell. They said it is currently IMPOSSIBLE to
load Vista on any computer using RAID 1. Does anyone know if this is true?

"VistaUltimate" wrote:

> Scotts,
>
> I'd call Dell Support again and tell them "The hell I can't!" I have to
> agree with Jane, the hard drive itself has absolutely nothing to do with this
> not being able to install, the controller of this hard drive is what causing
> the problem. Dell know to have this problem of going from one version of
> Windows to the next. I had a similar problem going from XP Media to XP Pro
> (clean install), so I have to slipstream XP CD with SP2 in order to install
> XP Pro. Thus far, you can't do that yet, you would have to install the
> controller manually as described by Jane.
>
> "ScottS" wrote:
>
> > Hello. I am unable to install Vista. I get the following error message,
> > "Close Windows installation and contact the device manufacturer for updated
> > driver software for these devices:
> > SCSI and RAID controllers: HDS725050KLA360"
> >
> > Dell support says I can't upgrade to Vista. Hitachi, the maker of the
> > HDS725050KLA360 says no driver is needed and go ahead and install Vista. I
> > can't, the installer won't go any further. Any ideas?

"ScottS" wrote:

> I just got off the phone with Dell. They said it is currently IMPOSSIBLE to
> load Vista on any computer using RAID 1. Does anyone know if this is true?
>
> "VistaUltimate" wrote:
>
> > Scotts,
> >
> > I'd call Dell Support again and tell them "The hell I can't!" I have to
> > agree with Jane, the hard drive itself has absolutely nothing to do with this
> > not being able to install, the controller of this hard drive is what causing
> > the problem. Dell know to have this problem of going from one version of
> > Windows to the next. I had a similar problem going from XP Media to XP Pro
> > (clean install), so I have to slipstream XP CD with SP2 in order to install
> > XP Pro. Thus far, you can't do that yet, you would have to install the
> > controller manually as described by Jane.
> >
> > "ScottS" wrote:
> >
> > > Hello. I am unable to install Vista. I get the following error message,
> > > "Close Windows installation and contact the device manufacturer for updated
> > > driver software for these devices:
> > > SCSI and RAID controllers: HDS725050KLA360"
> > >
> > > Dell support says I can't upgrade to Vista. Hitachi, the maker of the
> > > HDS725050KLA360 says no driver is needed and go ahead and install Vista. I
> > > can't, the installer won't go any further. Any ideas?

I'm having the same type of problem with a Dell XPS 600 nVida RAID
controller. Right after Vista Home Premium completes its compatability check
I get this message just like Scott " Close Windows installation and contact
the device manufacturer for updated driver software for these devices: SCSCI
and RAID controllers: WDC WD2500JS-75NCB2" I have the latest driver and Dell
bios (A11) installed. I contacted Dell and after four techs the advice I was
given was to format my hard drives - their advice even for printer problems
(worthless). I've searched high and low (WDC, nVida, Dell) for an updated
driver - no joy. MicroSoft wants my product ID (available after Vista is
installed - geeze that's most helpful) to be able to post an email asking for
help - haven't had time to call them - and my expectation is low. Anyone have
an idea? - may help Scott out too.

"ScottS" wrote:

> I just got off the phone with Dell. They said it is currently IMPOSSIBLE to
> load Vista on any computer using RAID 1. Does anyone know if this is true?
>
> "VistaUltimate" wrote:
>
> > Scotts,
> >
> > I'd call Dell Support again and tell them "The hell I can't!" I have to
> > agree with Jane, the hard drive itself has absolutely nothing to do with this
> > not being able to install, the controller of this hard drive is what causing
> > the problem. Dell know to have this problem of going from one version of
> > Windows to the next. I had a similar problem going from XP Media to XP Pro
> > (clean install), so I have to slipstream XP CD with SP2 in order to install
> > XP Pro. Thus far, you can't do that yet, you would have to install the
> > controller manually as described by Jane.
> >
> > "ScottS" wrote:
> >
> > > Hello. I am unable to install Vista. I get the following error message,
> > > "Close Windows installation and contact the device manufacturer for updated
> > > driver software for these devices:
> > > SCSI and RAID controllers: HDS725050KLA360"
> > >
> > > Dell support says I can't upgrade to Vista. Hitachi, the maker of the
> > > HDS725050KLA360 says no driver is needed and go ahead and install Vista. I
> > > can't, the installer won't go any further. Any ideas?

Microsoft isn't going to help you with a Dell hardware problem anyway. You
will have to continue fighting with Dell or stop trying to Raid your system.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

"Waynek555" <Waynek555@discussions.microsoft.com> wrote in message
news:2A373C11-D32F-4B9F-9B0A-4A27DEAB4CFD@microsoft.com...
> I'm having the same type of problem with a Dell XPS 600 nVida RAID
> controller. Right after Vista Home Premium completes its compatability
> check
> I get this message just like Scott " Close Windows installation and
> contact
> the device manufacturer for updated driver software for these devices:
> SCSCI
> and RAID controllers: WDC WD2500JS-75NCB2" I have the latest driver and
> Dell
> bios (A11) installed. I contacted Dell and after four techs the advice I
> was
> given was to format my hard drives - their advice even for printer
> problems
> (worthless). I've searched high and low (WDC, nVida, Dell) for an updated
> driver - no joy. MicroSoft wants my product ID (available after Vista is
> installed - geeze that's most helpful) to be able to post an email asking
> for
> help - haven't had time to call them - and my expectation is low. Anyone
> have
> an idea? - may help Scott out too.
>
> "ScottS" wrote:
>
>> I just got off the phone with Dell. They said it is currently IMPOSSIBLE
>> to
>> load Vista on any computer using RAID 1. Does anyone know if this is
>> true?
>>
>> "VistaUltimate" wrote:
>>
>> > Scotts,
>> >
>> > I'd call Dell Support again and tell them "The hell I can't!" I have to
>> > agree with Jane, the hard drive itself has absolutely nothing to do
>> > with this
>> > not being able to install, the controller of this hard drive is what
>> > causing
>> > the problem. Dell know to have this problem of going from one version
>> > of
>> > Windows to the next. I had a similar problem going from XP Media to XP
>> > Pro
>> > (clean install), so I have to slipstream XP CD with SP2 in order to
>> > install
>> > XP Pro. Thus far, you can't do that yet, you would have to install the
>> > controller manually as described by Jane.
>> >
>> > "ScottS" wrote:
>> >
>> > > Hello. I am unable to install Vista. I get the following error
>> > > message,
>> > > "Close Windows installation and contact the device manufacturer for
>> > > updated
>> > > driver software for these devices:
>> > > SCSI and RAID controllers: HDS725050KLA360"
>> > >
>> > > Dell support says I can't upgrade to Vista. Hitachi, the maker of
>> > > the
>> > > HDS725050KLA360 says no driver is needed and go ahead and install
>> > > Vista. I
>> > > can't, the installer won't go any further. Any ideas?