Vista - UNBELIEVABLE EXPERIENCE

Having purchased a new desktop on line a couple of weeks ago, I noted that
the ONLY OS offered was Vista Basic. Basic worked fine out of the box, but
after upgrading my brand new Dell E521 (windows index of 4.2) (AMD 3800+, 1gb
of DDR RAM, 256mb ATI Radeon graphics card, Vista Home Basic), I started
experiencing problems right away. The first is an alert after boot up of
problem with THE modem driver, this problem sort of just went away after
several restarts for other reasons. The second and most obvious is an alert
after boot up that the Sonic DLA (sound) driver is not installed (it is of
course) and there is no sound. Went to rthe Sonic web site, to ensure having
latest driver, and downloaded/installed a recommended patch. No change. The
printer (lLexmark 2470) which worked fine under Basic, also alerted No Driver
Installed, so uninstalled the printer then went to lexmark to
download/install the latest Vista driver and software. The print function
now works, but the accompanying All-In-One fax-print-scan software does not
function (driver not installed), and Device manager still says the driver is
not installed. Why does the upgrade cause all this malfunction that Basic
did not? More importantly, how to fix the sound and printer problems? I
don't recall ever having a messier upgrade and unless I can get this resolved
fairly soon, I'm going uninstall and do a clean restore of Vista, then demand
the money paid for the upgrade be refunded. 2 business days and no response
to my support email. Tried support chat but it doesnt recognize my (verified
correct) PID.
--
techknot

go to the Dell forums and read on the Vista support forum.

Dell is supposed to support the OS since you bought it as part of the
package from them.

MS does not, and never has, supported OEM copies.

"techknot" <techknot@discussions.microsoft.com> wrote in message
news:B2B93DDD-9A52-46E1-8C87-561F7981D3F7@microsoft.com...
> Having purchased a new desktop on line a couple of weeks ago, I noted that
> the ONLY OS offered was Vista Basic. Basic worked fine out of the box,
> but
> after upgrading my brand new Dell E521 (windows index of 4.2) (AMD 3800+,
> 1gb
> of DDR RAM, 256mb ATI Radeon graphics card, Vista Home Basic), I started
> experiencing problems right away. The first is an alert after boot up of
> problem with THE modem driver, this problem sort of just went away after
> several restarts for other reasons. The second and most obvious is an
> alert
> after boot up that the Sonic DLA (sound) driver is not installed (it is of
> course) and there is no sound. Went to rthe Sonic web site, to ensure
> having
> latest driver, and downloaded/installed a recommended patch. No change.
> The
> printer (lLexmark 2470) which worked fine under Basic, also alerted No
> Driver
> Installed, so uninstalled the printer then went to lexmark to
> download/install the latest Vista driver and software. The print function
> now works, but the accompanying All-In-One fax-print-scan software does
> not
> function (driver not installed), and Device manager still says the driver
> is
> not installed. Why does the upgrade cause all this malfunction that Basic
> did not? More importantly, how to fix the sound and printer problems? I
> don't recall ever having a messier upgrade and unless I can get this
> resolved
> fairly soon, I'm going uninstall and do a clean restore of Vista, then
> demand
> the money paid for the upgrade be refunded. 2 business days and no
> response
> to my support email. Tried support chat but it doesnt recognize my
> (verified
> correct) PID.
> --
> techknot

I may be crazy, but don't know what DLA has to do with sound itself as a
driver - it's "drive letter access" explained here on the Roxio website
(which either bought Sonic or Sonic bought Roxio)

http://www.roxio.com/enu/products/dla/requirements.html

Sounds like the modem driver got updated along the way by MS Update. Ask
Dell by all means about Lexmark; I'm in the weeds myself with
Hewlitt-Packard and non-existent comprehensive drivers for my all-in-one
7210 Officejet. I don't believe even new all-in-ones by HP have drivers
that work as well as the XP for full functionality; workarounds are given on
the HP site. I'm not familiar with Lexmark but perhaps it's a similar
problem.

Removal of Roxio's (or Sonic's?) "drag to disc" which should have it's own
entry in add/remove programs should (emphasis on should) take care of the
"bad driver" problem; and unless you were dragging files to drives for
immediate burning, or to the drag-to-disc icon, you won't miss it.

Bill Halvorsen


"Shane Nokes" <Morpheus_Phreak@nospam.msn.com> wrote in message
news:A9912D9C-1816-4A26-A7AE-9D531590B05D@microsoft.com...
> go to the Dell forums and read on the Vista support forum.
>
> Dell is supposed to support the OS since you bought it as part of the
> package from them.
>
> MS does not, and never has, supported OEM copies.
>
> "techknot" <techknot@discussions.microsoft.com> wrote in message
> news:B2B93DDD-9A52-46E1-8C87-561F7981D3F7@microsoft.com...
>> Having purchased a new desktop on line a couple of weeks ago, I noted
>> that
>> the ONLY OS offered was Vista Basic. Basic worked fine out of the box,
>> but
>> after upgrading my brand new Dell E521 (windows index of 4.2) (AMD 3800+,
>> 1gb
>> of DDR RAM, 256mb ATI Radeon graphics card, Vista Home Basic), I started
>> experiencing problems right away. The first is an alert after boot up of
>> problem with THE modem driver, this problem sort of just went away after
>> several restarts for other reasons. The second and most obvious is an
>> alert
>> after boot up that the Sonic DLA (sound) driver is not installed (it is
>> of
>> course) and there is no sound. Went to rthe Sonic web site, to ensure
>> having
>> latest driver, and downloaded/installed a recommended patch. No change.
>> The
>> printer (lLexmark 2470) which worked fine under Basic, also alerted No
>> Driver
>> Installed, so uninstalled the printer then went to lexmark to
>> download/install the latest Vista driver and software. The print
>> function
>> now works, but the accompanying All-In-One fax-print-scan software does
>> not
>> function (driver not installed), and Device manager still says the driver
>> is
>> not installed. Why does the upgrade cause all this malfunction that
>> Basic
>> did not? More importantly, how to fix the sound and printer problems? I
>> don't recall ever having a messier upgrade and unless I can get this
>> resolved
>> fairly soon, I'm going uninstall and do a clean restore of Vista, then
>> demand
>> the money paid for the upgrade be refunded. 2 business days and no
>> response
>> to my support email. Tried support chat but it doesnt recognize my
>> (verified
>> correct) PID.
>> --
>> techknot
>

Sonic DLA has nothing to do with sound. It has to do with CD/DVD recording.

--


Regards,

Richard Urban MVP
Microsoft Windows Shell/User


"techknot" <techknot@discussions.microsoft.com> wrote in message
news:B2B93DDD-9A52-46E1-8C87-561F7981D3F7@microsoft.com...
> Having purchased a new desktop on line a couple of weeks ago, I noted that
> the ONLY OS offered was Vista Basic. Basic worked fine out of the box,
> but
> after upgrading my brand new Dell E521 (windows index of 4.2) (AMD 3800+,
> 1gb
> of DDR RAM, 256mb ATI Radeon graphics card, Vista Home Basic), I started
> experiencing problems right away. The first is an alert after boot up of
> problem with THE modem driver, this problem sort of just went away after
> several restarts for other reasons. The second and most obvious is an
> alert
> after boot up that the Sonic DLA (sound) driver is not installed (it is of
> course) and there is no sound. Went to rthe Sonic web site, to ensure
> having
> latest driver, and downloaded/installed a recommended patch. No change.
> The
> printer (lLexmark 2470) which worked fine under Basic, also alerted No
> Driver
> Installed, so uninstalled the printer then went to lexmark to
> download/install the latest Vista driver and software. The print function
> now works, but the accompanying All-In-One fax-print-scan software does
> not
> function (driver not installed), and Device manager still says the driver
> is
> not installed. Why does the upgrade cause all this malfunction that Basic
> did not? More importantly, how to fix the sound and printer problems? I
> don't recall ever having a messier upgrade and unless I can get this
> resolved
> fairly soon, I'm going uninstall and do a clean restore of Vista, then
> demand
> the money paid for the upgrade be refunded. 2 business days and no
> response
> to my support email. Tried support chat but it doesnt recognize my
> (verified
> correct) PID.
> --
> techknot