Yes, I did order Windows Anytime Upgrade Vista Home Premium - Vista Ultimate.
Like I said, Amazon didn't provide any information in their email invoice or
on their Digital Library web site.
I just tried calling them, and they said that my earlier call was sent to
the wrong department. She told me she would forward my info to the right
department which doesn't accept phone calls. I have to wait for 2 business
days for a reply.
I then call MS who said they could not help me. They transferred me to
DigitalRiver even though I told them I purchased the upgrade from Amazon.
Digital river, of course, said they could not help me. However, she did ask
me to carefully review the invoice and the Digital Library for licensing
information. I did as she asked, but still couldn't find anything. She told
me how upgrade procedures work for DigitalRiver and hopes Amazon's procedures
are the same. Unfortunately, it doesn't seem so.
So here I am with a legit copy of Windows Vista Ultimate and no way to
reinstall it. Guess I will have to wait 2 business days for Amazon to get
their act together and call me unless someone has any other recommendations.
> In article <83619C2A-144C-46F7-97F7-9C0D2F6A9A47@microsoft.com>, BigE
> > I have quite a problem. I paid for a full version of Vista Home Premium and
> > installed it on my computer. Later I bought and installed the Ultimate
> > upgrade from Amazon.com. Last night my hard drive died. I bought another
> > one, and want to install my copy of Vista Ultimate on my HDD, but I don't
> > have the product key for my copy. Amazon.com has been of no use at all which
> > is why I am asking for help on this forum. The only thing I have is an
> > invoice email proving that I paid for the Ultimate upgrade.
> I assume you did the Anytime Upgrade and selected Amazon as the
> (assuming this works the same as when you use MS as the retailer)
> You should have a digital locker that will have a copy of the installer
> as well as the product key.
> Go to http://www.windowsmarketplace.com/
> Click on the "Your locker" link at the top and use the same e-mail
> address you used when purchasing the upgrade.
> Light travels faster than sound. This is why some people appear bright
> until you hear them speak.........