You will need to find out what mass storage unit is not working and then get
the appropriate driver
for it. It should have been on the Gateway disk that
came with the computer, but you may be able to download the proper drivers
from the Gateway support page for your machine.
"Greg" <firstname.lastname@example.org> wrote in message
> Two months ago I bought a Gateway MT6828 notebook for my son. I was
> forced to reinstall Vista Home Premium with the disk that came with the
> computer. In Device Manager it shows - under "other devices" - that the
> "Mass Storage Controller" is banged out.
> Four Gateway techs could not give me and/or install the driver even after
> taking remote control of the computer. Is there anyone in here who can
> help me?