Vista Tutorial - Collecting Information Delay

HELP! I'm trying to upgrade to Vista Premium. When it begins, it goes thru
the "collecting information" stage - but I think I'm having a problem. This
is taking hours! I stopped the installation as nothing seemed to be
happening. There was no disk drive ctivity - it just seemed to be frozen.
(Screen wasn't - it was still showing the green activity bar moving in the
center, but the one in the corner never moved....)

Any suggestions?????
JD

Hi,

Disable all running software, in particular antivirus and antispyware
software.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"jcduk" <jcduk@discussions.microsoft.com> wrote in message
news005E629-4916-454E-9618-CFBCB06719FA@microsoft.com...
> HELP! I'm trying to upgrade to Vista Premium. When it begins, it goes
> thru
> the "collecting information" stage - but I think I'm having a problem.
> This
> is taking hours! I stopped the installation as nothing seemed to be
> happening. There was no disk drive ctivity - it just seemed to be frozen.
> (Screen wasn't - it was still showing the green activity bar moving in the
> center, but the one in the corner never moved....)
>
> Any suggestions?????
> JD