Windows Vista Forums

Installer Issue

  1. #1


    Jimbo Guest

    Installer Issue

    I am running Windows Update for Vista Business 64Bit and get this error
    message when running windows updates. I just attached a PDA, and, couldn't
    get ActiveSync to install. "The Windows Installer Service could not be
    accessed. This can occure if the Windows Installer is not correctly
    installed. Contact your support personnel for assistance" Any thoughts???

      My System SpecsSystem Spec

  2.   


  3. #2


    Chad Harris Guest

    Re: Installer Issue

    Hi Jimbo--

    Try the good ole 'Error 1719 MSKB' while made for XP should work in Vista.

    Don't dispair that the title is for error 1719. Just follow Part One:

    The Win Installer Service Could Not Be Accessed
    http://support.microsoft.com/kb/315346

    Good luck,

    CH


    "Jimbo" <Jimbo@discussions.microsoft.com> wrote in message
    news:41BFA66B-0C3D-4F4F-BF74-7A4DDF91928D@microsoft.com...
    >I am running Windows Update for Vista Business 64Bit and get this error
    > message when running windows updates. I just attached a PDA, and, couldn't
    > get ActiveSync to install. "The Windows Installer Service could not be
    > accessed. This can occure if the Windows Installer is not correctly
    > installed. Contact your support personnel for assistance" Any
    > thoughts???



      My System SpecsSystem Spec

  4. #3


    Chad Harris Guest

    Re: Installer Issue

    Jimbo--

    In looking at the hits for this error on Vista when the msiexec has become
    dissociated, I have seen reports that the MSKB for XP which does work in XP
    doesn't work in Vista nor does SFC. If that's the case for you, then try
    recovering from the Vista DVD this way:

    You can try a restore point to before this happened or you can try the
    steps
    below for a Startup Repair from the Recovery Link on the DVD if you have a
    Vista DVD:

    Pressing F8 repeatedly when you seem the firmware screen may be is a generic
    way to launch Windows RE on some OEM Vista computers.

    Startup Repair will look like this when you put in the Vista DVD:

    http://www.**********.com/wp-content...r-computer.png

    You run the startup repair tool this way (and system restore from here is
    also sometimes effective):

    http://support.microsoft.com/kb/925810/en-us

    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
    http://www.windowsvista.windowsreins...rtup/index.htm


    I'm going to give you a bunch of links and most of them you won't have to
    use, but they are alternative ways to fix Vista.

    Right now I want you to put in the DVD and restart. It will automatically
    take you to this on your screen:

    http://www.**********.com/wp-content...r-computer.png

    That will allow you to go to the Vista setup that has a Repair link on the
    lower left corner>click it and then you'll see a gray backgrounded list and
    I want you to click Startup Repair from it and follow the directions.

    The gray screen after you click the first link in the above pic will look
    like this:

    http://www.windowsreinstall.com/winv...ir/Image17.gif

    Click Startup Repair, the link at the top and after it scans>click OK and
    let it try to repair Vista. It will tell you if it does, and if not

    This should work, but if not,then you can follow the alternative ways to fix
    this including booting into Safe Mode by tapping the F8 key and using System
    Restore.

    Directions and links for alternative ways to fix this are below, but I hope
    you won't need them:

    If you have any questions on getting the Startup Repair done, just post
    them.

    If you have a Vista DVD try Startup Repair. If that doesn't work, try
    SafeMode>System Restore from the Recovery Environment, and you always have
    the F8 advanced options ( five of them including Last Known Good
    Configuration) and a repair install (with the DVD) as well.

    In addition you can use the Bootsect tool to manually repair the boot sector
    by accessing the command prompt from the DVD or from F8 and typing at the
    prompt:

    ****Ten Methods to Repair BSOD No Boots or Serious Problems in Windows
    Vista****

    ***Startup Repair and System Restore from the Win Recovery Environment on
    the DVD***

    Although MSFT's Official Party Line as expressed by the Win RE team is that
    Startup Repair is only to fix startups, like a lot of features rtm'd that
    have broader application, so does Startup Repair. I have used it many times
    to fix major systemic problems in Vista when it would still boot
    successfully, and am talking with them to try to find out why they seem to
    bill it as only fixing startup problems.

    You can run Startup Repair by putting your Vista DVD in after theanguage
    screen in setup. You can also run System Restore from the same
    location.

    You run the startup repair tool this way (and system restore from here is
    also sometimes effective):

    http://support.microsoft.com/kb/925810/en-us

    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
    http://www.windowsvista.windowsreins...rtup/index.htm

    Note The computer must be configured to start from a CD or from a DVD. For
    information about how to configure the computer to start from a CD or from a
    DVD, see the information that came with the computer.
    2. Restart the computer. To do this, click Start, click the arrow next to
    the Lock button, and then click Restart.

    This usually means that you enter bios setup by whatever key or keys
    (sometimes there is more than one key that will do it for your model--go to
    pc manufacturer site) and configure CD to be first in the boot order (this
    will allow you to boot from the Vista DVD as well):

    See for ref:
    Access/Enter Motherboard BIOS (applies to Vista as well)
    http://www.michaelstevenstech.com/bios_manufacturer.htm

    Boot Order in Bios (Set Boot from HD 1st)
    http://www.short-media.com/images/mm...ios/bios03.jpg

    Note If you cannot restart the computer by using this method, use the power
    button to turn off the computer. Then, turn the computer back on.

    3. Set your language preference, and then click Next.

    Note In most cases, the startup repair process starts automatically, and you
    do not have the option to select it in the System Recovery Options menu.

    4. Click Repair your computer.

    5. In the System Recovery Options dialog box, click the operating system
    that you want to repair, and then click Next.

    6. In the System Recovery Options menu, click Startup Repair to start the
    repair process.

    7. When the repair process is complete, click Finish.

    Additional References for Startup Repair With Screenshots:

    How to Use Startup Repair:

    ***Accessing Windows RE (Repair Environment):***

    1) Insert Media into PC (the DVD you burned)

    2) ***You will see on the Vista logo setup screen after lang. options in the
    lower left corner, a link called "System Recovery Options."***

    Screenshot: System Recovery Options (Lower Left Link)
    http://blogs.itecn.net/photos/liuhui...4/500x375.aspx

    Screenshot: (Click first option "Startup Repair"
    http://www.leedesmond.com/images/img...SysRecOpt2.bmp

    How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
    http://www.windowsvista.windowsreins...rtup/index.htm

    3) Select your OS for repair.

    4) Its been my experience that you can see some causes of the crash from
    theWin RE feature:

    You'll have a choice there of using:

    1) Startup Repair
    2) System Restore
    3) Complete PC Restore
    ___________________

    In addition you can use the Bootsect tool to manually repair the boot sector
    by accessing the command prompt from the DVD or from F8 and typing at the
    prompt:

    Bootsect.exe is available from the \Boot\folder of the Windows Vista DVD and
    can be run from within System Recovery or Windows XP on a dual boot.


    1. Use Bootsect.exe to restore the Windows Vista MBR and the boot code that
    transfers control to the Windows Boot Manager program. To do this, type the
    following command at a command prompt: Drive:\boot\Bootsect.exe /NT60 All

    In this command, Drive is the drive where the Windows Vista installation
    media is located.

    Note The boot folder for this step is on the DVD drive.
    2. Use Bcdedit.exe to manually create an entry in the BCD Boot.ini file for
    the earlier version of the Windows operating system. To do this, type the
    following commands at a command prompt.

    Note In these commands, Drive is the drive where Windows Vista is
    installed. . Drive:\Windows\system32\Bcdedit /create {ntldr} -d "Description
    for earlier Windows version"

    Note In this command, Description for earlier Windows version can be any
    text that you want. For example, Description for earlier Windows version can
    be "Windows XP" or "Windows Server 2003".
    .. Drive:\Windows\system32\Bcdedit /set {ntldr} device partition=x:

    Note In this command, x: is the drive letter for the active partition.
    .. Drive:\Windows\system32\Bcdedit /set {ntldr} path \ntldr
    .. Drive:\Windows\system32\Bcdedit /displayorder {ntldr} -addlast

    3. Restart the computer.
    ____________________________
    ******Using the BootRec.exe Tool

    Using the System Recovery Tool from the Repair link on the DVD after the
    language choice in the lower left hand corner you can select command prompt
    and you have the following options:

    Bootrec.exe (You can use this tool to recover Vista even when you do not
    receive the error message that is the title of the 2nd linked MSKB below):

    How to use the Bootrec.exe tool in the Windows Recovery Environment to
    troubleshoot and repair startup issues in Windows Vista

    http://support.microsoft.com/kb/927392/en-us

    Error message when you start Windows Vista: "The Windows Boot Configuration
    Data file is missing required information"
    http://support.microsoft.com/kb/927391/en-us
    _____________________________________________________________
    ***Using the F8 Environment or a Repair Install from the DVD:***

    Pressing F8 repeatedly when you seem the firmware screen may be is a generic
    way to launch Windows RE on some OEM Vista computers.

    See for ref:
    Access/Enter Motherboard BIOS (Applies to Vista as well)
    http://www.michaelstevenstech.com/bios_manufacturer.htm

    Boot Order in Bios (Set Boot from HD 1st)
    http://www.short-media.com/images/mm...ios/bios03.jpg

    Repair Install (for XP or Vista)
    http://www.microsoft.com/windowsxp/u...ps/doug92.mspx

    Repair Install (Method 2): (for XP or Vista)
    http://support.microsoft.com/default.aspx/kb/315341

    ***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
    by starting the PC and tapping F8 once per second when the firmware screen
    with the pc manufacturer's name shows a few seconds after restarting***:

    The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
    options is labled XP by MSFT but they are the same for Vista (they haven't
    updated to add Vista to the title as they have with several MSKBs that apply
    to both).

    Again, pressing F8 repeatedly when you seem the firmware screen may be is a
    generic way to launch Windows RE on some OEM Vista computers.

    You could also:

    Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
    1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
    prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
    Configuration


    Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
    use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
    choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
    Prompt.

    These methods are outlined in

    A description of the Safe Mode Boot options in Windows XP/and Vista
    http://support.microsoft.com/kb/315222/

    Frequently Asked Questions Regarding System Restore from MSFT:

    http://www.microsoft.com/technet/pro.../faqsrwxp.mspx


    System Restore can be run from the Win RE recovery environment from the same
    link as Startup Repair, and sometimes it will work from one F8 safe mode
    location or from the Win Recovery Environment when it won't work from other
    locations.


    How to start the System Restore tool at a command prompt in Windows XP

    http://support.microsoft.com/default...b;en-us;304449


    Repair Install: (This option has the best chance of succeeding and it
    preserves everything in your OS--you do not lose anything with this option):

    Make sure the DVD you have is a Vista DVD. Many OEMs will send you a
    Recovery DVD and it may restore you to factory settings, but a high
    percentage of the time it does not in my experience.

    Pitfalls: If the DVD came from friend or relative or P2P, you may have
    problems. P2P besides being illlegal in many countries including the U.S.
    can be corrupt. If CD came from friend or relative, they may have given
    you the CD to use but if product key is in use, MSFT is not going to accept
    it for activation. Make sure you clean the CD carefully using proper
    cleaning fluid and strokes that radiate from center like spokes on a wheel.

    Again a repair install has the most likely chance to succeed in XP, (and can
    work in Vista) but you need
    to have a Vista DVD.

    First, in order to do a Repair Install You must boot to the bios setup and
    position booting from the "CD" first in the boot order--it probably will not
    say DVD but might.

    Booting to Bios Setup:

    For 85% of PC's and all Dells you can tap the F2 key to reach bios setup.

    How To Enable DVD/CD Rom Support (put CD boot first) in bios setup boot
    order:

    http://xphelpandsupport.mvps.org/how..._support_i.htm

    Screen Shot of bios setup boot order:
    http://www.poy.net/proxy/bios2.jpg

    Repair Install Does Not Lose Anything; you may need to try 2-3 times but
    that's rare.

    How To Repair Install (Applies to Vista as well as XP)

    http://support.microsoft.com/kb/3153...22120121120120

    Screen Shot Repair Install
    http://www.windowsreinstall.com/winx...exfullpage.htm

    Good luck,

    CH




    "Jimbo" <Jimbo@discussions.microsoft.com> wrote in message
    news:41BFA66B-0C3D-4F4F-BF74-7A4DDF91928D@microsoft.com...
    >I am running Windows Update for Vista Business 64Bit and get this error
    > message when running windows updates. I just attached a PDA, and, couldn't
    > get ActiveSync to install. "The Windows Installer Service could not be
    > accessed. This can occure if the Windows Installer is not correctly
    > installed. Contact your support personnel for assistance" Any
    > thoughts???



      My System SpecsSystem Spec

  5. #4


    Jimbo Guest

    Re: Installer Issue

    Chad,

    Thanks for all the info. I am a consultant and learning Vista. I ended up
    completely redoing the drive, as I had all my data backed up. I am, however,
    going to print and study this information.

    Thanks!

    "Chad Harris" wrote:

    >c


      My System SpecsSystem Spec

  6. #5


    WallyK Guest

    Re: Installer Issue

    Chad:

    I am having this very same problem. I already found the kb entry 31546.
    They posted 2 methods to fix this. I tried method 1, and it did not work.
    I attempted method 2, which would "reinstall" the installer. To do this you
    have to rename certain files, i.e. msi.dll. When I tried to rename, I got a
    message saying I was not authorized to perform the function. Do you have to
    be signed on as "The Administrator" to modify system files, or can I just
    change the attributes of the files to not be system files?
    I was signed on as an administrator.

    Thanks for your help



    "Chad Harris" wrote:

    > Hi Jimbo--
    >
    > Try the good ole 'Error 1719 MSKB' while made for XP should work in Vista.
    >
    > Don't dispair that the title is for error 1719. Just follow Part One:
    >
    > The Win Installer Service Could Not Be Accessed
    > http://support.microsoft.com/kb/315346
    >
    > Good luck,
    >
    > CH
    >
    >
    > "Jimbo" <Jimbo@discussions.microsoft.com> wrote in message
    > news:41BFA66B-0C3D-4F4F-BF74-7A4DDF91928D@microsoft.com...
    > >I am running Windows Update for Vista Business 64Bit and get this error
    > > message when running windows updates. I just attached a PDA, and, couldn't
    > > get ActiveSync to install. "The Windows Installer Service could not be
    > > accessed. This can occure if the Windows Installer is not correctly
    > > installed. Contact your support personnel for assistance" Any
    > > thoughts???

    >
    >


      My System SpecsSystem Spec


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