Vista - Vista and Internet explorer not opening unless 'run as administrat

I have just received my new Inspiron 531 with Vista (I couldn't persuade Dell
to sell me one with XP).
I have set it up and initially all was well. Now I have installed all my
programs, I find that I cannot open Internet explorer by double right
clicking the desktop icon.
What happens if I do that is either:
C++ runtime error message or
It says not responding and 100% but does not display the page.
The way I have found around this is to right click the desktop icon and left
click 'run as administrator'. This opens up google straight away.
I thought initially this may be because my user profile was not set as
administrator, but I have reset me as administrator now.
Then I read in Personal Computer World that Vista comes with Administrator
level access disabled. I followed their instructions as to how to reset it
but became lost (I think they were using a different version of Vista to
reset user properties).
Then I rang Dell Helpline who said we are now closed! Apparently when users
get home from work and in front of their PC (6pm) they have closed and gone
home and only the expensive technical phone line for business users helpline
works!
They are getting me a call back from someone at home tonight from the free
phone line if I am home by 530pm.
They are going along the lines of assuming that McAfee has restricted access
to internet explorer.
Last night they talked me through resetting some of internet explorer
settings, and had me close down McAfee Security while I made adjustments to
Internet explorer.
This didn't work at all, so I put McAfee back on until a solution arrives.
This is a niggling problem, and hopefully not a serious one. I like the
product and am satisfied with the deal.
I cant believe that Dell have a business helpline open outside business
hours, and home users who must buy a lot of Dell PC's are left without help
in the evening when they use their PC's.
I can't tell Dell customer service I am satisfied (which they seem to be
concerned about, I am beginning to think they are paid for each person that
says the S word). I would be satisfied if the after sales helpline is as good
as the product appears to be.
Does anyone know how to open internet explorer without pretending to be
another administrator?

Opening IE require a left-click, not a right-click.
Did you change any Mouse properties?

--
Carey Frisch
Microsoft MVP
Windows Shell/User

----------------------------------------------------------------------

"theredbaron" wrote:

I have just received my new Inspiron 531 with Vista (I couldn't persuade Dell
to sell me one with XP).
I have set it up and initially all was well. Now I have installed all my
programs, I find that I cannot open Internet explorer by double right
clicking the desktop icon.
What happens if I do that is either:
C++ runtime error message or
It says not responding and 100% but does not display the page.
The way I have found around this is to right click the desktop icon and left
click 'run as administrator'. This opens up google straight away.
I thought initially this may be because my user profile was not set as
administrator, but I have reset me as administrator now.
Then I read in Personal Computer World that Vista comes with Administrator
level access disabled. I followed their instructions as to how to reset it
but became lost (I think they were using a different version of Vista to
reset user properties).
Then I rang Dell Helpline who said we are now closed! Apparently when users
get home from work and in front of their PC (6pm) they have closed and gone
home and only the expensive technical phone line for business users helpline
works!
They are getting me a call back from someone at home tonight from the free
phone line if I am home by 530pm.
They are going along the lines of assuming that McAfee has restricted access
to internet explorer.
Last night they talked me through resetting some of internet explorer
settings, and had me close down McAfee Security while I made adjustments to
Internet explorer.
This didn't work at all, so I put McAfee back on until a solution arrives.
This is a niggling problem, and hopefully not a serious one. I like the
product and am satisfied with the deal.
I cant believe that Dell have a business helpline open outside business
hours, and home users who must buy a lot of Dell PC's are left without help
in the evening when they use their PC's.
I can't tell Dell customer service I am satisfied (which they seem to be
concerned about, I am beginning to think they are paid for each person that
says the S word). I would be satisfied if the after sales helpline is as good
as the product appears to be.
Does anyone know how to open internet explorer without pretending to be
another administrator?

Hi Carey well spotted my original post should have said that
double left clicking the internet explorer icon doesn't work
single right click and left click on 'run as administrator' does work

"Carey Frisch [MVP]" wrote:

> Opening IE require a left-click, not a right-click.
> Did you change any Mouse properties?
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
>
> ----------------------------------------------------------------------
>
> "theredbaron" wrote:
>
> I have just received my new Inspiron 531 with Vista (I couldn't persuade Dell
> to sell me one with XP).
> I have set it up and initially all was well. Now I have installed all my
> programs, I find that I cannot open Internet explorer by double right
> clicking the desktop icon.
> What happens if I do that is either:
> C++ runtime error message or
> It says not responding and 100% but does not display the page.
> The way I have found around this is to right click the desktop icon and left
> click 'run as administrator'. This opens up google straight away.
> I thought initially this may be because my user profile was not set as
> administrator, but I have reset me as administrator now.
> Then I read in Personal Computer World that Vista comes with Administrator
> level access disabled. I followed their instructions as to how to reset it
> but became lost (I think they were using a different version of Vista to
> reset user properties).
> Then I rang Dell Helpline who said we are now closed! Apparently when users
> get home from work and in front of their PC (6pm) they have closed and gone
> home and only the expensive technical phone line for business users helpline
> works!
> They are getting me a call back from someone at home tonight from the free
> phone line if I am home by 530pm.
> They are going along the lines of assuming that McAfee has restricted access
> to internet explorer.
> Last night they talked me through resetting some of internet explorer
> settings, and had me close down McAfee Security while I made adjustments to
> Internet explorer.
> This didn't work at all, so I put McAfee back on until a solution arrives.
> This is a niggling problem, and hopefully not a serious one. I like the
> product and am satisfied with the deal.
> I cant believe that Dell have a business helpline open outside business
> hours, and home users who must buy a lot of Dell PC's are left without help
> in the evening when they use their PC's.
> I can't tell Dell customer service I am satisfied (which they seem to be
> concerned about, I am beginning to think they are paid for each person that
> says the S word). I would be satisfied if the after sales helpline is as good
> as the product appears to be.
> Does anyone know how to open internet explorer without pretending to be
> another administrator?
>
>

Hi Carey well spotted.
My original post should have read double left click on desktop internet
explorer icon doesn't work
single right click and left click 'run as administrator' does

"Carey Frisch [MVP]" wrote:

> Opening IE require a left-click, not a right-click.
> Did you change any Mouse properties?
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
>
> ----------------------------------------------------------------------
>
> "theredbaron" wrote:
>
> I have just received my new Inspiron 531 with Vista (I couldn't persuade Dell
> to sell me one with XP).
> I have set it up and initially all was well. Now I have installed all my
> programs, I find that I cannot open Internet explorer by double right
> clicking the desktop icon.
> What happens if I do that is either:
> C++ runtime error message or
> It says not responding and 100% but does not display the page.
> The way I have found around this is to right click the desktop icon and left
> click 'run as administrator'. This opens up google straight away.
> I thought initially this may be because my user profile was not set as
> administrator, but I have reset me as administrator now.
> Then I read in Personal Computer World that Vista comes with Administrator
> level access disabled. I followed their instructions as to how to reset it
> but became lost (I think they were using a different version of Vista to
> reset user properties).
> Then I rang Dell Helpline who said we are now closed! Apparently when users
> get home from work and in front of their PC (6pm) they have closed and gone
> home and only the expensive technical phone line for business users helpline
> works!
> They are getting me a call back from someone at home tonight from the free
> phone line if I am home by 530pm.
> They are going along the lines of assuming that McAfee has restricted access
> to internet explorer.
> Last night they talked me through resetting some of internet explorer
> settings, and had me close down McAfee Security while I made adjustments to
> Internet explorer.
> This didn't work at all, so I put McAfee back on until a solution arrives.
> This is a niggling problem, and hopefully not a serious one. I like the
> product and am satisfied with the deal.
> I cant believe that Dell have a business helpline open outside business
> hours, and home users who must buy a lot of Dell PC's are left without help
> in the evening when they use their PC's.
> I can't tell Dell customer service I am satisfied (which they seem to be
> concerned about, I am beginning to think they are paid for each person that
> says the S word). I would be satisfied if the after sales helpline is as good
> as the product appears to be.
> Does anyone know how to open internet explorer without pretending to be
> another administrator?
>
>

This is also over in .general so I'd suggest using the discussion over there
to keep everything in one place.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User.
http://www.dasmirnov.net/blog/
http://www.windowsresource.net/

*Remove nospam. to reply by e-mail*


"theredbaron" <theredbaron@discussions.microsoft.com> wrote in message
news:83ACB85D-2539-43F9-818A-223C845E845D@microsoft.com...
>I have just received my new Inspiron 531 with Vista (I couldn't persuade
>Dell
> to sell me one with XP).
> I have set it up and initially all was well. Now I have installed all my
> programs, I find that I cannot open Internet explorer by double right
> clicking the desktop icon.
> What happens if I do that is either:
> C++ runtime error message or
> It says not responding and 100% but does not display the page.
> The way I have found around this is to right click the desktop icon and
> left
> click 'run as administrator'. This opens up google straight away.
> I thought initially this may be because my user profile was not set as
> administrator, but I have reset me as administrator now.
> Then I read in Personal Computer World that Vista comes with Administrator
> level access disabled. I followed their instructions as to how to reset it
> but became lost (I think they were using a different version of Vista to
> reset user properties).
> Then I rang Dell Helpline who said we are now closed! Apparently when
> users
> get home from work and in front of their PC (6pm) they have closed and
> gone
> home and only the expensive technical phone line for business users
> helpline
> works!
> They are getting me a call back from someone at home tonight from the free
> phone line if I am home by 530pm.
> They are going along the lines of assuming that McAfee has restricted
> access
> to internet explorer.
> Last night they talked me through resetting some of internet explorer
> settings, and had me close down McAfee Security while I made adjustments
> to
> Internet explorer.
> This didn't work at all, so I put McAfee back on until a solution arrives.
> This is a niggling problem, and hopefully not a serious one. I like the
> product and am satisfied with the deal.
> I cant believe that Dell have a business helpline open outside business
> hours, and home users who must buy a lot of Dell PC's are left without
> help
> in the evening when they use their PC's.
> I can't tell Dell customer service I am satisfied (which they seem to be
> concerned about, I am beginning to think they are paid for each person
> that
> says the S word). I would be satisfied if the after sales helpline is as
> good
> as the product appears to be.
> Does anyone know how to open internet explorer without pretending to be
> another administrator?
>

Hi,

You have an add-on or plug-in that is loading with IE that is requiring
elevated privileges. Go to the Control Panel/Internet Options/Programs tab
and click 'manage addons'. Disable the ones that are loading with IE, then
retry opening it normally.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"theredbaron" <theredbaron@discussions.microsoft.com> wrote in message
news:83ACB85D-2539-43F9-818A-223C845E845D@microsoft.com...
>I have just received my new Inspiron 531 with Vista (I couldn't persuade
>Dell
> to sell me one with XP).
> I have set it up and initially all was well. Now I have installed all my
> programs, I find that I cannot open Internet explorer by double right
> clicking the desktop icon.
> What happens if I do that is either:
> C++ runtime error message or
> It says not responding and 100% but does not display the page.
> The way I have found around this is to right click the desktop icon and
> left
> click 'run as administrator'. This opens up google straight away.
> I thought initially this may be because my user profile was not set as
> administrator, but I have reset me as administrator now.
> Then I read in Personal Computer World that Vista comes with Administrator
> level access disabled. I followed their instructions as to how to reset it
> but became lost (I think they were using a different version of Vista to
> reset user properties).
> Then I rang Dell Helpline who said we are now closed! Apparently when
> users
> get home from work and in front of their PC (6pm) they have closed and
> gone
> home and only the expensive technical phone line for business users
> helpline
> works!
> They are getting me a call back from someone at home tonight from the free
> phone line if I am home by 530pm.
> They are going along the lines of assuming that McAfee has restricted
> access
> to internet explorer.
> Last night they talked me through resetting some of internet explorer
> settings, and had me close down McAfee Security while I made adjustments
> to
> Internet explorer.
> This didn't work at all, so I put McAfee back on until a solution arrives.
> This is a niggling problem, and hopefully not a serious one. I like the
> product and am satisfied with the deal.
> I cant believe that Dell have a business helpline open outside business
> hours, and home users who must buy a lot of Dell PC's are left without
> help
> in the evening when they use their PC's.
> I can't tell Dell customer service I am satisfied (which they seem to be
> concerned about, I am beginning to think they are paid for each person
> that
> says the S word). I would be satisfied if the after sales helpline is as
> good
> as the product appears to be.
> Does anyone know how to open internet explorer without pretending to be
> another administrator?
>

I have an even bigger problem. When I set up my new Inspiron 531 with Vista
Premium and tried to open up websites through IE, only certain websites would
open. There doesn't appear to be any rhyme or reason to which open and which
don't. The ones that don't give the "connecting" message but never connect.
I've spent hours on the phone with Dell and my ISP (CloseCall America) and
have tried innumerable diagnostics, but nothing works. Any ideas?

"theredbaron" wrote:

> I have just received my new Inspiron 531 with Vista (I couldn't persuade Dell
> to sell me one with XP).
> I have set it up and initially all was well. Now I have installed all my
> programs, I find that I cannot open Internet explorer by double right
> clicking the desktop icon.
> What happens if I do that is either:
> C++ runtime error message or
> It says not responding and 100% but does not display the page.
> The way I have found around this is to right click the desktop icon and left
> click 'run as administrator'. This opens up google straight away.
> I thought initially this may be because my user profile was not set as
> administrator, but I have reset me as administrator now.
> Then I read in Personal Computer World that Vista comes with Administrator
> level access disabled. I followed their instructions as to how to reset it
> but became lost (I think they were using a different version of Vista to
> reset user properties).
> Then I rang Dell Helpline who said we are now closed! Apparently when users
> get home from work and in front of their PC (6pm) they have closed and gone
> home and only the expensive technical phone line for business users helpline
> works!
> They are getting me a call back from someone at home tonight from the free
> phone line if I am home by 530pm.
> They are going along the lines of assuming that McAfee has restricted access
> to internet explorer.
> Last night they talked me through resetting some of internet explorer
> settings, and had me close down McAfee Security while I made adjustments to
> Internet explorer.
> This didn't work at all, so I put McAfee back on until a solution arrives.
> This is a niggling problem, and hopefully not a serious one. I like the
> product and am satisfied with the deal.
> I cant believe that Dell have a business helpline open outside business
> hours, and home users who must buy a lot of Dell PC's are left without help
> in the evening when they use their PC's.
> I can't tell Dell customer service I am satisfied (which they seem to be
> concerned about, I am beginning to think they are paid for each person that
> says the S word). I would be satisfied if the after sales helpline is as good
> as the product appears to be.
> Does anyone know how to open internet explorer without pretending to be
> another administrator?
>

Did you get any solution to this problem? I have the same thing on a brand
new HP laptop. I can log onto certain websites no problem...but others never
load.

"Joewin" wrote:

I thought it might have been an add-on, unfortunately it wasn't, i disabled all add-ons and still couldn't get it to open normally.