Windows Vista Forums

Outlook Express 'locked'

  1. #1


    argyliz Guest

    Outlook Express 'locked'

    In attempting to open an email with attachment, the Outlook Express program
    locked.. cannot delete, send, receive or send on the mail program. Cannot
    get to tools, etc. completely unusable. Any help or suggestions much
    appreciated.
    thanks

    --
    "Hey, what am I doing in this Handbasket, and where are we going?"
    anon.


      My System SpecsSystem Spec

  2. #2


    Frank Saunders MS-MVP IE,OE/WM Guest

    Re: Outlook Express 'locked'

    "argyliz" <argyl12@xxxxxx> wrote in message
    news:uZUwK6lEIHA.3916@xxxxxx

    > In attempting to open an email with attachment, the Outlook Express
    > program locked.. cannot delete, send, receive or send on the mail program.
    > Cannot get to tools, etc. completely unusable. Any help or suggestions
    > much appreciated.
    > thanks
    >
    > --
    > "Hey, what am I doing in this Handbasket, and where are we going?"
    > anon.
    I don't understand. You can't even install Outlook Express on Vista.

    --
    Frank Saunders MS-MVP IE,OE/WM
    www.fjsmjs.com
    Do not send email


      My System SpecsSystem Spec

  3. #3


    argyliz Guest

    Re: Outlook Express 'locked'

    Sorry about that Frank --- the problem happened on my other computer with
    Windows XP... any suggestions most appreciated. Ralph Griffith


    "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@xxxxxx> wrote in message
    news:0A80F5C5-0939-46CE-9978-249F5DDEFC86@xxxxxx

    > "argyliz" <argyl12@xxxxxx> wrote in message
    > news:uZUwK6lEIHA.3916@xxxxxx

    >> In attempting to open an email with attachment, the Outlook Express
    >> program locked.. cannot delete, send, receive or send on the mail
    >> program. Cannot get to tools, etc. completely unusable. Any help or
    >> suggestions much appreciated.
    >> thanks
    >>
    >> --
    >> "Hey, what am I doing in this Handbasket, and where are we going?"
    >> anon.
    >
    > I don't understand. You can't even install Outlook Express on Vista.
    >
    > --
    > Frank Saunders MS-MVP IE,OE/WM
    > www.fjsmjs.com
    > Do not send email

      My System SpecsSystem Spec

  4. #4


    Bruce Hagen Guest

    Re: Outlook Express 'locked'

    X-Poxted to OE General.

    Close OE. If you /must/ use Ctrl+Alt+Delete. Open Internet Explorer and File
    | Work Offline. Open OE and see if you can delete it now.
    --
    Bruce Hagen
    MS-MVP Outlook Express
    Imperial Beach, CA


    "argyliz" <argyl12@xxxxxx> wrote in message
    news:uZUwK6lEIHA.3916@xxxxxx

    > In attempting to open an email with attachment, the Outlook Express
    > program locked.. cannot delete, send, receive or send on the mail program.
    > Cannot get to tools, etc. completely unusable. Any help or suggestions
    > much appreciated.
    > thanks
    >
    > --
    > "Hey, what am I doing in this Handbasket, and where are we going?"
    > anon.

      My System SpecsSystem Spec

  5. #5


    argyliz Guest

    Re: Outlook Express 'locked'

    Did not work Bruce -- when I opened Outlook , the box ask if I wanted to
    continue 'offline' - I clicked Yes and it locked... thanks and please give
    me something else to try. Ralph Griffith
    "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    news:%230YrCxmEIHA.3636@xxxxxx

    > X-Poxted to OE General.
    >
    > Close OE. If you /must/ use Ctrl+Alt+Delete. Open Internet Explorer and
    > File | Work Offline. Open OE and see if you can delete it now.
    > --
    > Bruce Hagen
    > MS-MVP Outlook Express
    > Imperial Beach, CA
    >
    >
    > "argyliz" <argyl12@xxxxxx> wrote in message
    > news:uZUwK6lEIHA.3916@xxxxxx

    >> In attempting to open an email with attachment, the Outlook Express
    >> program locked.. cannot delete, send, receive or send on the mail
    >> program. Cannot get to tools, etc. completely unusable. Any help or
    >> suggestions much appreciated.
    >> thanks
    >>
    >> --
    >> "Hey, what am I doing in this Handbasket, and where are we going?"
    >> anon.
    >

      My System SpecsSystem Spec

  6. #6


    Bruce Hagen Guest

    Re: Outlook Express 'locked'

    Do you store messages in the Inbox, or can you afford to wipe it clean? If
    you don't care about message in the Inbox, do the following. If you do need
    messages, instead of deleting the Inbox.dbx, rename it to Inboxold.dbx. You
    will need a tool to recover the messages and we'll deal with that later.

    Tools | Options | Maintenance | Store Folder will reveal the location of
    your Outlook Express files. Press the Tab key to highlight the folder
    location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
    location in the box - Click OK and you'll see the OE files. Otherwise, write
    the location down and navigate to it in Windows Explorer.

    In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
    marked as hidden. To view these files in Windows Explorer, you must enable
    Show Hidden Files and Folders under Start | Control Panel | Folder Options
    Icon | View, or in Windows Explorer | Tools | Folder Options | View.

    With OE closed, find the DBX file for the folder in question {Inbox.dbx} and
    delete it. A new one will be created automatically when you open OE.

    General precautions for Outlook Express:

    Do not archive mail in default OE folders. They will eventually become
    corrupt. Create your own user defined folders for storing mail and move your
    mail to them. Empty Deleted Items folder regularly. Keep user created
    folders under 100MB, and Default folders as empty as is feasible.

    After you are done, follow up by compacting your folders manually while
    working *offline* and do it often.

    Click on Outlook Express at the top of the folder tree so no folders are
    open. Then: File | Work Offline (or double click Working Online in the
    Status Bar). File | Folder | Compact all folders. Don't touch anything until
    the compacting is completed.

    Turn off e-mail scanning in your anti-virus program. It is a redundant layer
    of protection that eats up CPUs and causes a multitude of problems such as
    time-outs and account setting changes. Your up-to-date A/V program will
    continue to protect you sufficiently. For more, see:
    http://www.oehelp.com/OETips.aspx#3

    In Tools | Options | Maintenance: Uncheck Compact messages in background and
    leave it unchecked. {N/A if running XP/SP2}.

    And backup often.

    Outlook Express Quick Backup (OEQB):
    http://www.oehelp.com/OEBackup/Default.aspx
    --
    Bruce Hagen
    MS-MVP Outlook Express
    Imperial Beach, CA


    "argyliz" <argyl12@xxxxxx> wrote in message
    news:OAiJqmnEIHA.1316@xxxxxx

    > Did not work Bruce -- when I opened Outlook , the box ask if I wanted to
    > continue 'offline' - I clicked Yes and it locked... thanks and please give
    > me something else to try. Ralph Griffith
    > "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    > news:%230YrCxmEIHA.3636@xxxxxx

    >> X-Poxted to OE General.
    >>
    >> Close OE. If you /must/ use Ctrl+Alt+Delete. Open Internet Explorer and
    >> File | Work Offline. Open OE and see if you can delete it now.
    >> --
    >> Bruce Hagen
    >> MS-MVP Outlook Express
    >> Imperial Beach, CA
    >>
    >>
    >> "argyliz" <argyl12@xxxxxx> wrote in message
    >> news:uZUwK6lEIHA.3916@xxxxxx

    >>> In attempting to open an email with attachment, the Outlook Express
    >>> program locked.. cannot delete, send, receive or send on the mail
    >>> program. Cannot get to tools, etc. completely unusable. Any help or
    >>> suggestions much appreciated.
    >>> thanks
    >>>
    >>> --
    >>> "Hey, what am I doing in this Handbasket, and where are we going?"
    >>> anon.
    >>
    >

      My System SpecsSystem Spec

  7. #7


    argyliz Guest

    Re: Outlook Express 'locked'

    Thanks Bruce... worked fine and I am now back in business. Still don't know
    what caused it, but deleting the 'Inbox.dbx' worked fine since there were
    only 2 mails in the box. Grateful to you. Ralph Griffith
    "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    news:OdvSIsnEIHA.4140@xxxxxx

    > Do you store messages in the Inbox, or can you afford to wipe it clean? If
    > you don't care about message in the Inbox, do the following. If you do
    > need messages, instead of deleting the Inbox.dbx, rename it to
    > Inboxold.dbx. You will need a tool to recover the messages and we'll deal
    > with that later.
    >
    > Tools | Options | Maintenance | Store Folder will reveal the location of
    > your Outlook Express files. Press the Tab key to highlight the folder
    > location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
    > location in the box - Click OK and you'll see the OE files. Otherwise,
    > write the location down and navigate to it in Windows Explorer.
    >
    > In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
    > marked as hidden. To view these files in Windows Explorer, you must enable
    > Show Hidden Files and Folders under Start | Control Panel | Folder Options
    > Icon | View, or in Windows Explorer | Tools | Folder Options | View.
    >
    > With OE closed, find the DBX file for the folder in question {Inbox.dbx}
    > and delete it. A new one will be created automatically when you open OE.
    >
    > General precautions for Outlook Express:
    >
    > Do not archive mail in default OE folders. They will eventually become
    > corrupt. Create your own user defined folders for storing mail and move
    > your mail to them. Empty Deleted Items folder regularly. Keep user created
    > folders under 100MB, and Default folders as empty as is feasible.
    >
    > After you are done, follow up by compacting your folders manually while
    > working *offline* and do it often.
    >
    > Click on Outlook Express at the top of the folder tree so no folders are
    > open. Then: File | Work Offline (or double click Working Online in the
    > Status Bar). File | Folder | Compact all folders. Don't touch anything
    > until the compacting is completed.
    >
    > Turn off e-mail scanning in your anti-virus program. It is a redundant
    > layer of protection that eats up CPUs and causes a multitude of problems
    > such as time-outs and account setting changes. Your up-to-date A/V program
    > will continue to protect you sufficiently. For more, see:
    > http://www.oehelp.com/OETips.aspx#3
    >
    > In Tools | Options | Maintenance: Uncheck Compact messages in background
    > and leave it unchecked. {N/A if running XP/SP2}.
    >
    > And backup often.
    >
    > Outlook Express Quick Backup (OEQB):
    > http://www.oehelp.com/OEBackup/Default.aspx
    > --
    > Bruce Hagen
    > MS-MVP Outlook Express
    > Imperial Beach, CA
    >
    >
    > "argyliz" <argyl12@xxxxxx> wrote in message
    > news:OAiJqmnEIHA.1316@xxxxxx

    >> Did not work Bruce -- when I opened Outlook , the box ask if I wanted to
    >> continue 'offline' - I clicked Yes and it locked... thanks and please
    >> give me something else to try. Ralph Griffith
    >> "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    >> news:%230YrCxmEIHA.3636@xxxxxx

    >>> X-Poxted to OE General.
    >>>
    >>> Close OE. If you /must/ use Ctrl+Alt+Delete. Open Internet Explorer and
    >>> File | Work Offline. Open OE and see if you can delete it now.
    >>> --
    >>> Bruce Hagen
    >>> MS-MVP Outlook Express
    >>> Imperial Beach, CA
    >>>
    >>>
    >>> "argyliz" <argyl12@xxxxxx> wrote in message
    >>> news:uZUwK6lEIHA.3916@xxxxxx
    >>>> In attempting to open an email with attachment, the Outlook Express
    >>>> program locked.. cannot delete, send, receive or send on the mail
    >>>> program. Cannot get to tools, etc. completely unusable. Any help or
    >>>> suggestions much appreciated.
    >>>> thanks
    >>>>
    >>>> --
    >>>> "Hey, what am I doing in this Handbasket, and where are we going?"
    >>>> anon.
    >>>
    >>
    >

      My System SpecsSystem Spec

  8. #8


    Bruce Hagen Guest

    Re: Outlook Express 'locked'

    You're welcome & glad it's fixed. Whatever caused it was in that e-mail with
    the attachment.
    --
    Bruce Hagen
    MS-MVP Outlook Express
    Imperial Beach, CA


    "argyliz" <argyl12@xxxxxx> wrote in message
    news:eJyLLFpEIHA.4308@xxxxxx

    > Thanks Bruce... worked fine and I am now back in business. Still don't
    > know what caused it, but deleting the 'Inbox.dbx' worked fine since there
    > were only 2 mails in the box. Grateful to you. Ralph Griffith
    > "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    > news:OdvSIsnEIHA.4140@xxxxxx

    >> Do you store messages in the Inbox, or can you afford to wipe it clean?
    >> If you don't care about message in the Inbox, do the following. If you do
    >> need messages, instead of deleting the Inbox.dbx, rename it to
    >> Inboxold.dbx. You will need a tool to recover the messages and we'll deal
    >> with that later.
    >>
    >> Tools | Options | Maintenance | Store Folder will reveal the location of
    >> your Outlook Express files. Press the Tab key to highlight the folder
    >> location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
    >> location in the box - Click OK and you'll see the OE files. Otherwise,
    >> write the location down and navigate to it in Windows Explorer.
    >>
    >> In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
    >> marked as hidden. To view these files in Windows Explorer, you must
    >> enable Show Hidden Files and Folders under Start | Control Panel | Folder
    >> Options Icon | View, or in Windows Explorer | Tools | Folder Options |
    >> View.
    >>
    >> With OE closed, find the DBX file for the folder in question {Inbox.dbx}
    >> and delete it. A new one will be created automatically when you open OE.
    >>
    >> General precautions for Outlook Express:
    >>
    >> Do not archive mail in default OE folders. They will eventually become
    >> corrupt. Create your own user defined folders for storing mail and move
    >> your mail to them. Empty Deleted Items folder regularly. Keep user
    >> created folders under 100MB, and Default folders as empty as is feasible.
    >>
    >> After you are done, follow up by compacting your folders manually while
    >> working *offline* and do it often.
    >>
    >> Click on Outlook Express at the top of the folder tree so no folders are
    >> open. Then: File | Work Offline (or double click Working Online in the
    >> Status Bar). File | Folder | Compact all folders. Don't touch anything
    >> until the compacting is completed.
    >>
    >> Turn off e-mail scanning in your anti-virus program. It is a redundant
    >> layer of protection that eats up CPUs and causes a multitude of problems
    >> such as time-outs and account setting changes. Your up-to-date A/V
    >> program will continue to protect you sufficiently. For more, see:
    >> http://www.oehelp.com/OETips.aspx#3
    >>
    >> In Tools | Options | Maintenance: Uncheck Compact messages in background
    >> and leave it unchecked. {N/A if running XP/SP2}.
    >>
    >> And backup often.
    >>
    >> Outlook Express Quick Backup (OEQB):
    >> http://www.oehelp.com/OEBackup/Default.aspx
    >> --
    >> Bruce Hagen
    >> MS-MVP Outlook Express
    >> Imperial Beach, CA
    >>
    >>
    >> "argyliz" <argyl12@xxxxxx> wrote in message
    >> news:OAiJqmnEIHA.1316@xxxxxx

    >>> Did not work Bruce -- when I opened Outlook , the box ask if I wanted to
    >>> continue 'offline' - I clicked Yes and it locked... thanks and please
    >>> give me something else to try. Ralph Griffith
    >>> "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    >>> news:%230YrCxmEIHA.3636@xxxxxx
    >>>> X-Poxted to OE General.
    >>>>
    >>>> Close OE. If you /must/ use Ctrl+Alt+Delete. Open Internet Explorer and
    >>>> File | Work Offline. Open OE and see if you can delete it now.
    >>>> --
    >>>> Bruce Hagen
    >>>> MS-MVP Outlook Express
    >>>> Imperial Beach, CA
    >>>>
    >>>>
    >>>> "argyliz" <argyl12@xxxxxx> wrote in message
    >>>> news:uZUwK6lEIHA.3916@xxxxxx
    >>>>> In attempting to open an email with attachment, the Outlook Express
    >>>>> program locked.. cannot delete, send, receive or send on the mail
    >>>>> program. Cannot get to tools, etc. completely unusable. Any help or
    >>>>> suggestions much appreciated.
    >>>>> thanks
    >>>>>
    >>>>> --
    >>>>> "Hey, what am I doing in this Handbasket, and where are we going?"
    >>>>> anon.
    >>>>
    >>>
    >>
    >

      My System SpecsSystem Spec

  9. #9


    Frank Saunders MS-MVP IE,OE/WM Guest

    Re: Outlook Express 'locked'

    View | Layout
    Turn off the Preview Pane and try deleting again.

    "argyliz" <argyl12@xxxxxx> wrote in message
    news:ekCwnSmEIHA.4400@xxxxxx

    > Sorry about that Frank --- the problem happened on my other computer with
    > Windows XP... any suggestions most appreciated. Ralph Griffith
    >
    >
    > "Frank Saunders MS-MVP IE,OE/WM" <franksaunders@xxxxxx> wrote in message
    > news:0A80F5C5-0939-46CE-9978-249F5DDEFC86@xxxxxx

    >> "argyliz" <argyl12@xxxxxx> wrote in message
    >> news:uZUwK6lEIHA.3916@xxxxxx

    >>> In attempting to open an email with attachment, the Outlook Express
    >>> program locked.. cannot delete, send, receive or send on the mail
    >>> program. Cannot get to tools, etc. completely unusable. Any help or
    >>> suggestions much appreciated.
    >>> thanks
    >>>
    >>> --
    >>> "Hey, what am I doing in this Handbasket, and where are we going?"
    >>> anon.
    >>
    >> I don't understand. You can't even install Outlook Express on Vista.

      My System SpecsSystem Spec

  10. #10


    Maureen Guest

    Re: Outlook Express 'locked'

    Tried to clink on link in document..window for Outlook appears and asks for
    my Product Key...did purchase Home and Student so familiar with product key
    and did not purchase Outlook. Do have Vist OS with Windows Mail set up...Also
    Outlook appears in list of programs and would not uninstall. Thought Windows
    Mail successor to Outlook. Sorry, I am novice that just had computer hacked
    into!!!!

    "Bruce Hagen" wrote:

    > You're welcome & glad it's fixed. Whatever caused it was in that e-mail with
    > the attachment.
    > --
    > Bruce Hagen
    > MS-MVP Outlook Express
    > Imperial Beach, CA
    >
    >
    > "argyliz" <argyl12@xxxxxx> wrote in message
    > news:eJyLLFpEIHA.4308@xxxxxx

    > > Thanks Bruce... worked fine and I am now back in business. Still don't
    > > know what caused it, but deleting the 'Inbox.dbx' worked fine since there
    > > were only 2 mails in the box. Grateful to you. Ralph Griffith
    > > "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    > > news:OdvSIsnEIHA.4140@xxxxxx

    > >> Do you store messages in the Inbox, or can you afford to wipe it clean?
    > >> If you don't care about message in the Inbox, do the following. If you do
    > >> need messages, instead of deleting the Inbox.dbx, rename it to
    > >> Inboxold.dbx. You will need a tool to recover the messages and we'll deal
    > >> with that later.
    > >>
    > >> Tools | Options | Maintenance | Store Folder will reveal the location of
    > >> your Outlook Express files. Press the Tab key to highlight the folder
    > >> location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
    > >> location in the box - Click OK and you'll see the OE files. Otherwise,
    > >> write the location down and navigate to it in Windows Explorer.
    > >>
    > >> In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
    > >> marked as hidden. To view these files in Windows Explorer, you must
    > >> enable Show Hidden Files and Folders under Start | Control Panel | Folder
    > >> Options Icon | View, or in Windows Explorer | Tools | Folder Options |
    > >> View.
    > >>
    > >> With OE closed, find the DBX file for the folder in question {Inbox.dbx}
    > >> and delete it. A new one will be created automatically when you open OE.
    > >>
    > >> General precautions for Outlook Express:
    > >>
    > >> Do not archive mail in default OE folders. They will eventually become
    > >> corrupt. Create your own user defined folders for storing mail and move
    > >> your mail to them. Empty Deleted Items folder regularly. Keep user
    > >> created folders under 100MB, and Default folders as empty as is feasible.
    > >>
    > >> After you are done, follow up by compacting your folders manually while
    > >> working *offline* and do it often.
    > >>
    > >> Click on Outlook Express at the top of the folder tree so no folders are
    > >> open. Then: File | Work Offline (or double click Working Online in the
    > >> Status Bar). File | Folder | Compact all folders. Don't touch anything
    > >> until the compacting is completed.
    > >>
    > >> Turn off e-mail scanning in your anti-virus program. It is a redundant
    > >> layer of protection that eats up CPUs and causes a multitude of problems
    > >> such as time-outs and account setting changes. Your up-to-date A/V
    > >> program will continue to protect you sufficiently. For more, see:
    > >> http://www.oehelp.com/OETips.aspx#3
    > >>
    > >> In Tools | Options | Maintenance: Uncheck Compact messages in background
    > >> and leave it unchecked. {N/A if running XP/SP2}.
    > >>
    > >> And backup often.
    > >>
    > >> Outlook Express Quick Backup (OEQB):
    > >> http://www.oehelp.com/OEBackup/Default.aspx
    > >> --
    > >> Bruce Hagen
    > >> MS-MVP Outlook Express
    > >> Imperial Beach, CA
    > >>
    > >>
    > >> "argyliz" <argyl12@xxxxxx> wrote in message
    > >> news:OAiJqmnEIHA.1316@xxxxxx
    > >>> Did not work Bruce -- when I opened Outlook , the box ask if I wanted to
    > >>> continue 'offline' - I clicked Yes and it locked... thanks and please
    > >>> give me something else to try. Ralph Griffith
    > >>> "Bruce Hagen" <Nospam@xxxxxx> wrote in message
    > >>> news:%230YrCxmEIHA.3636@xxxxxx
    > >>>> X-Poxted to OE General.
    > >>>>
    > >>>> Close OE. If you /must/ use Ctrl+Alt+Delete. Open Internet Explorer and
    > >>>> File | Work Offline. Open OE and see if you can delete it now.
    > >>>> --
    > >>>> Bruce Hagen
    > >>>> MS-MVP Outlook Express
    > >>>> Imperial Beach, CA
    > >>>>
    > >>>>
    > >>>> "argyliz" <argyl12@xxxxxx> wrote in message
    > >>>> news:uZUwK6lEIHA.3916@xxxxxx
    > >>>>> In attempting to open an email with attachment, the Outlook Express
    > >>>>> program locked.. cannot delete, send, receive or send on the mail
    > >>>>> program. Cannot get to tools, etc. completely unusable. Any help or
    > >>>>> suggestions much appreciated.
    > >>>>> thanks
    > >>>>>
    > >>>>> --
    > >>>>> "Hey, what am I doing in this Handbasket, and where are we going?"
    > >>>>> anon.
    > >>>>
    > >>>
    > >>
    > >
    >
    >

      My System SpecsSystem Spec

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