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| | #1 (permalink) |
| | All emails are regarded to be junk-mail A customer of mine has a brandnew Vista-PC with the effect, that all incoming emails are regarded as junk-mail and put into the junk folder. The junk-filter stands on the value as delivered (the second one from top, the english word might be "low"). What can be done to repair that behaviour? (Remark: the only thing I changed on that PC was deinstalling the preinstalled Norton and installing another antivir program.) Thanks in advance Axel |
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| | #2 (permalink) |
| | Re: All emails are regarded to be junk-mail "Axel Göller" <agoeller@xxxxxx> wrote in message news:eF5i431JIHA.5400@xxxxxx Quote: >A customer of mine has a brandnew Vista-PC with the effect, that all >incoming emails are regarded as junk-mail and put into the junk folder. > The junk-filter stands on the value as delivered (the second one from top, > the english word might be "low"). > What can be done to repair that behaviour? > (Remark: the only thing I changed on that PC was deinstalling the > preinstalled Norton and installing another antivir program.) > Thanks in advance > Axel in the box before Low:, click on that box and then Apply. Click on Blocked Senders. If any email address you want email from, or even just the part after @, is on the list, click on it and then Remove. Click on OK. |
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| | #3 (permalink) |
| | Re: All emails are regarded to be junk-mail robertmiles@xxxxxx typed: Quote: > Click on Tools, then Junk E-mail Options. If there's no blue dot > in the box before Low:, click on that box and then Apply. > > Click on Blocked Senders. If any email address you want email > from, or even just the part after @, is on the list, click on it and > then Remove. Click on OK. The problem is vanished, since I have de-installed and re-installed the anti-virus program. The settings were already as you have recommended. Thanks again Axel |
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| | #4 (permalink) |
| | Re: All emails are regarded to be junk-mail If your antivirus program was responsible for creating this problem, why would you want to reinstall it? -- Gary VanderMolen [MS-MVP WLM] "Axel Göller" <agoeller@xxxxxx> wrote in message news:%23ZoP2W6JIHA.1184@xxxxxx Quote: > robertmiles@xxxxxx typed: Quote: >> Click on Tools, then Junk E-mail Options. If there's no blue dot >> in the box before Low:, click on that box and then Apply. >> >> Click on Blocked Senders. If any email address you want email >> from, or even just the part after @, is on the list, click on it and >> then Remove. Click on OK. > Thank you for your reply. > The problem is vanished, since I have de-installed and re-installed the anti-virus program. > The settings were already as you have recommended. > Thanks again > Axel |
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| | #5 (permalink) |
| | Re: All emails are regarded to be junk-mail Gary VanderMolen typed: Quote: > If your antivirus program was responsible for creating this > problem, why would you want to reinstall it? antivir-program without deinstalling Norton first. I assume this has caused the problem Axel |
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| | #6 (permalink) |
| | Re: All emails are regarded to be junk-mail Yes, installing more than one AV definitely spells trouble. It isn't clear to me which AV you wound up retaining, but many people find that Norton AV is not compatible with Windows Mail. -- Gary VanderMolen [MS-MVP WLM] "Axel Göller" <agoeller@xxxxxx> wrote in message news:ep2wA57JIHA.5160@xxxxxx Quote: > Gary VanderMolen typed: Quote: >> If your antivirus program was responsible for creating this >> problem, why would you want to reinstall it? > Because Norton was installed before, and I had installed another antivir-program without deinstalling Norton first. I assume > this has caused the problem > Axel |
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| | #7 (permalink) |
| | Re: All emails are regarded to be junk-mail Gary VanderMolen typed: Quote: > Yes, installing more than one AV definitely spells trouble. > It isn't clear to me which AV you wound up retaining, but > many people find that Norton AV is not compatible with Windows Mail. the problem is resolved after I have run the Norton removal tool and de-/re-installed the other AV-program. This is "AntiVir" from Avira. It is very popular in Germany and definitely compatible with Vista and Windows Mail (they say so). Thank you for your contribution Axel |
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| | #8 (permalink) |
| | Re: All emails are regarded to be junk-mail OK, thanks for that clarification. -- Gary VanderMolen [MS-MVP WLM] "Axel Göller" <agoeller@xxxxxx> wrote in message news:u1adtADKIHA.4272@xxxxxx Quote: > Gary VanderMolen typed: Quote: >> Yes, installing more than one AV definitely spells trouble. >> It isn't clear to me which AV you wound up retaining, but >> many people find that Norton AV is not compatible with Windows Mail. > Hi Gary, > > the problem is resolved after I have run the Norton removal tool and de-/re-installed the other AV-program. > This is "AntiVir" from Avira. It is very popular in Germany and definitely compatible with Vista and Windows Mail (they say so). > Thank you for your contribution > Axel |
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| | #9 (permalink) |
| | Re: All emails are regarded to be junk-mail "Axel Göller" <agoeller@xxxxxx> wrote in message news:u1adtADKIHA.4272@xxxxxx Quote: > Gary VanderMolen typed: Quote: >> Yes, installing more than one AV definitely spells trouble. >> It isn't clear to me which AV you wound up retaining, but >> many people find that Norton AV is not compatible with Windows Mail. > Hi Gary, > > the problem is resolved after I have run the Norton removal tool and > de-/re-installed the other AV-program. > This is "AntiVir" from Avira. It is very popular in Germany and definitely > compatible with Vista and Windows Mail (they say so). > Thank you for your contribution > Axel options and click Add to Safe Senders. Then click Not Junk on the toolbar. Antivir=good Norton or McAfee=Not good. -- Frank Saunders MS-MVP IE,OE/WM www.fjsmjs.com Do not send email |
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| | #10 (permalink) |
| | Re: All emails are regarded to be junk-mail Frank Saunders MS-MVP IE,OE/WM typed: Quote: > When a "good" email shows up in Junk Mail right click it, choose Junk > Mail options and click Add to Safe Senders. Then click Not Junk on > the toolbar. > > Antivir=good > Norton or McAfee=Not good. Axel |
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