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Vista - Mail won't open - keeps asking for login and passwords over and over ---help!!

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Old 11-24-2007   #1 (permalink)


x64
 
 

Mail won't open - keeps asking for login and passwords over and over ---help!!

My email has stopping working. I can't send or receive email from either account. This just started two days ago. Nothing has changed but when I open my mail the box asking for login and password keeps coming up. I keep entering the information but it won't open and the box keeps popping up. What is up with this? I appreciate any help I can get. THANKS!

My System SpecsSystem Spec
Old 11-24-2007   #2 (permalink)
Gary VanderMolen


 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!

This problem can be a result of account corruption caused by
running a non-compatible antivirus. Windows Mail is not compatible
with most McAfee and Norton security programs. Those will need to
be uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

If after doing the above, the problem remains, delete that
corrupted email account, restart Windows Mail, then recreate
the account.

--
Gary VanderMolen [MS-MVP WLM]


"travel1golf" <travel1golf.30kh7d@xxxxxx-mx.forums.net> wrote in message news:travel1golf.30kh7d@xxxxxx-mx.forums.net...
Quote:

>
> My email has stopping working. I can't send or receive email from either
> account. This just started two days ago. Nothing has changed but when I
> open my mail the box asking for login and password keeps coming up. I
> keep entering the information but it won't open and the box keeps
> popping up. What is up with this? I appreciate any help I can get.
> THANKS!
>
>
> --
> travel1golf
My System SpecsSystem Spec
Old 11-24-2007   #3 (permalink)


 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!


"travel1golf" <travel1golf.30kh7d@xxxxxx-mx.forums.net> wrote in message
news:travel1golf.30kh7d@xxxxxx-mx.forums.net...
Quote:

>
> My email has stopping working. I can't send or receive email from either
> account. This just started two days ago. Nothing has changed but when I
> open my mail the box asking for login and password keeps coming up. I
> keep entering the information but it won't open and the box keeps
> popping up. What is up with this? I appreciate any help I can get.
> THANKS!
>
>
> --
> travel1golf
What if any antivirus programs do you have? Some of the common
ones often cause such problems, although seldom immediately.


My System SpecsSystem Spec
Old 11-24-2007   #4 (permalink)


x64
 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!

My antivirus is McAfee - it came with my computer that is not a month old yet...??
My System SpecsSystem Spec
Old 11-24-2007   #5 (permalink)


 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!


"travel1golf" <travel1golf.30kq84@xxxxxx-mx.forums.net> wrote in message
news:travel1golf.30kq84@xxxxxx-mx.forums.net...
Quote:

>
> My antivirus is McAfee - it came with my computer that is not a month
> old yet...??
>
>
> --
> travel1golf
McAfee is one of the brands for which most versions cause problems
in Windows Mail. Many computer makers like to be paid to include
trial versions of various programs, and often don't check thoroughly
to make sure they don't cause problems.


My System SpecsSystem Spec
Old 11-24-2007   #6 (permalink)


x64
 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!

Thanks so much for you help. I will try the Avast (mentioned above). I did download two Microsoft links but keep getting a message "update does not apply to your system"...what does that mean?
My System SpecsSystem Spec
Old 11-24-2007   #7 (permalink)
Gary VanderMolen


 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!

See my previous response.

--
Gary VanderMolen [MS-MVP WLM]


"travel1golf" <travel1golf.30kq84@xxxxxx-mx.forums.net> wrote in message news:travel1golf.30kq84@xxxxxx-mx.forums.net...
Quote:

>
> My antivirus is McAfee - it came with my computer that is not a month
> old yet...??
>
>
> --
> travel1golf
My System SpecsSystem Spec
Old 11-24-2007   #8 (permalink)


 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!


"travel1golf" <travel1golf.30ktp2@xxxxxx-mx.forums.net> wrote in message
news:travel1golf.30ktp2@xxxxxx-mx.forums.net...
Quote:

>
> Thanks so much for you help. I will try the Avast (mentioned above). I
> did download two Microsoft links but keep getting a message "update does
> not apply to your system"...what does that mean?
>
>
> --
> travel1golf
It can mean you are trying to apply a 64-bit download to a 32-bit system,
or a 32-bit download to a 64-bit system. It can also mean that Windows
remembers applying that update before and doesn't want to do it again.


My System SpecsSystem Spec
Old 11-24-2007   #9 (permalink)
Tammie


 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!

Help!! Same thing here!! I can get online but have to go to the web
mail..really really frustrating..please help us!
"travel1golf" <travel1golf.30kh7d@xxxxxx-mx.forums.net> wrote in message
news:travel1golf.30kh7d@xxxxxx-mx.forums.net...
Quote:

>
> My email has stopping working. I can't send or receive email from either
> account. This just started two days ago. Nothing has changed but when I
> open my mail the box asking for login and password keeps coming up. I
> keep entering the information but it won't open and the box keeps
> popping up. What is up with this? I appreciate any help I can get.
> THANKS!
>
>
> --
> travel1golf
My System SpecsSystem Spec
Old 11-24-2007   #10 (permalink)
Gary VanderMolen


 
 

Re: Mail won't open - keeps asking for login and passwords over and over ---help!!

Then he same advice given to "travel1golf" would apply to you.

--
Gary VanderMolen [MS-MVP WLM]


"Tammie" <brqueen@xxxxxx> wrote in message news:O20AnewLIHA.280@xxxxxx
Quote:

> Help!! Same thing here!! I can get online but have to go to the web
> mail..really really frustrating..please help us!
> "travel1golf" <travel1golf.30kh7d@xxxxxx-mx.forums.net> wrote in message
> news:travel1golf.30kh7d@xxxxxx-mx.forums.net...
Quote:

>>
>> My email has stopping working. I can't send or receive email from either
>> account. This just started two days ago. Nothing has changed but when I
>> open my mail the box asking for login and password keeps coming up. I
>> keep entering the information but it won't open and the box keeps
>> popping up. What is up with this? I appreciate any help I can get.
>> THANKS!
>>
>>
>> --
>> travel1golf
>
My System SpecsSystem Spec
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