Vista - Windows mail keeps refusing to open

Hi everyone,

I have a vista laptop with the windows mail icon on the quick launch
toolbar, most times I can click the icon and it opens so that I can check my
mail. It, however,often refuses to open the icon and the only way I can get
it to respond again is to shut my laptop down and re-start it. Does anyone
out there have a solution to this?

Thank You,

Susan.

The next time it refuses to start, do this:
Right-click on the taskbar and select Task Manager. Click the
Processes tab, then click "Show processes from all users."
Do you see an Image named "WinMail.exe"? If so, select it,
then click "End Process." You should now be able to start Windows
Mail.

Windows Mail will not start as long as it is being held open elsewhere.
We think the reason it sometimes fails to close properly is because
it is being help open by an antivirus program. Which antivirus are
you running?
--
Gary VanderMolen [MS-MVP WLM]


"Susan" <Susan@xxxxxx> wrote in message news:687AAB5D-64C1-402B-B0B2-0CA2B52E2233@xxxxxx

Hello Gary,

Thank you for your reply, I will certainly try this next time the icon
refuses to open.
The antivirus I am running is Norton.

Thanks - Susan.

"Gary VanderMolen" wrote:

Hi Susan,

You might consider uninstalling Norton and using a different antivirus program like the free Avast instead. Norton and McAfee have been known to cause problems with Windows Mail. I am also starting to see a few reports about the latest version from Trend causing some problems as well. See the FIRST section here for more on this.

http://www.vistax64.com/tutorials/

Shawn

If my suggestion does not help, or the problem keeps recurring,
uninstall Norton.
Windows Mail is not compatible with most McAfee and Norton
security programs. Those will need to be uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen [MS-MVP WLM]


"Susan" <Susan@xxxxxx> wrote in message news:39006CE6-73CA-4012-BF94-CA9A24F5DE60@xxxxxx

Hello Gary,

The problem has not as yet occurred again. Very grateful for your advice. I
am quite wary of installing anything that is free and worry that the two
sites you have suggested might not be as safe as the Norton. Are there any
comparisons anywhere that you know of about the two sites and the
Norton,McAfee etc?

Thanks for your help - Susan.


"Gary VanderMolen" wrote: