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01-04-2008
| #1 (permalink) |
| | Windows mail no longer displaying anything I suddenly cannot get mail and get the following error messages: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C0148. and An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, Error Number: 0x800C0148 |
My System Specs |
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01-04-2008
| #2 (permalink) |
| | Re: Windows mail no longer displaying anything "Jennifer" <Jennifer@xxxxxx> wrote in message news:FF11EFC3-D791-49D1-8C67-8617D0EDAA38@xxxxxx Quote: >I suddenly cannot get mail and get the following error messages: > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, > Error Number: 0x800C0148. > and > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, > Error Number: 0x800C0148 > program. Also, the server names are missing from your error messages, so we can't tell if the server names were set wrong. What if any antivirus programs do you have? What servers are you using for your email account? Who is your email provider (probably the same as your internet provider? |
| My System Specs |
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01-06-2008
| #3 (permalink) |
| | Re: Windows mail no longer displaying anything OK so now I am really puzzled. I have uninstalled Norton AV, disabled the windows firewall, checked the port settings for POP3 and SMTP and they are correct, rang my pc providers helpline and they were next to useless and I still cannot get any emails. I still get the following messages: An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C0148 and An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, Error Number: 0x800C0148 and I have nothing displayed in my Inbox. Email is still working fine on my old pc with the same settings but in Outlook. Any other ideas. "Gary VanderMolen" wrote: Quote: > This problem is almost certainly caused by your antivirus. > Windows Mail is not compatible with most McAfee and Norton > security programs. Those will need to be uninstalled, NOT just disabled. > > After uninstalling your non-compatible antivirus, download > and install a more compatible antivirus like: > > AVG free edition: > http://free.grisoft.com/doc/5390/us/frt/0?prd=aff > or > Avast free edition: > http://www.avast.com/eng/download-avast-home.html > > With either of those, during the install phase you must select custom > install, and then deselect the email scanning option. > -- > Gary VanderMolen (MS-MVP WLM) > > > "Jennifer" <Jennifer@xxxxxx> wrote in message news:B119D7FC-4325-40CF-BF50-4D00B94640CB@xxxxxx Quote: > > Anti virus is Norton. I have read other listings which talk about the fix you > > recommended in my other post, and some possible root cause being the AV > > stuff. I have tried the 32 bit version but am still getting the 2 errors > > listed. will now try the 64 bit version > > > > > > "robertmiles@xxxxxx" wrote: > > Quote: > >> > >> "Jennifer" <Jennifer@xxxxxx> wrote in message > >> news:FF11EFC3-D791-49D1-8C67-8617D0EDAA38@xxxxxx > >> >I suddenly cannot get mail and get the following error messages: > >> > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, > >> > Error Number: 0x800C0148. > >> > and > >> > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, > >> > Error Number: 0x800C0148 > >> > > >> The use of port 0 usually indicates you have interference from an antivirus > >> program. Also, the server names are missing from your error messages, > >> so we can't tell if the server names were set wrong. > >> > >> What if any antivirus programs do you have? What servers are you > >> using for your email account? Who is your email provider (probably > >> the same as your internet provider? > >> > >> > >> > > |
| My System Specs |
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01-06-2008
| #4 (permalink) |
| | Re: Windows mail no longer displaying anything The use of port 0 without an antivirus program that intercepts it seldom works. Although, perhaps you are getting an error before it looks up the port number, so it can't show the right port number. It doesn't seem to have looked up the server names correctly, either. You may need to delete your email account under Windows Mail and then create it again to get rid of the lingering effects of your old antivirus program. "Jennifer" <Jennifer@xxxxxx> wrote in message news:F14E1891-F989-4BB2-8077-6AD2B8411F23@xxxxxx Quote: > OK so now I am really puzzled. I have uninstalled Norton AV, disabled the > windows firewall, checked the port settings for POP3 and SMTP and they are > correct, rang my pc providers helpline and they were next to useless and I > still cannot get any emails. > I still get the following messages: > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, > Error Number: 0x800C0148 > and > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, > Error Number: 0x800C0148 > and I have nothing displayed in my Inbox. > > Email is still working fine on my old pc with the same settings but in > Outlook. > Any other ideas. > > > > "Gary VanderMolen" wrote: > Quote: >> This problem is almost certainly caused by your antivirus. >> Windows Mail is not compatible with most McAfee and Norton >> security programs. Those will need to be uninstalled, NOT just disabled. >> >> After uninstalling your non-compatible antivirus, download >> and install a more compatible antivirus like: >> >> AVG free edition: >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff >> or >> Avast free edition: >> http://www.avast.com/eng/download-avast-home.html >> >> With either of those, during the install phase you must select custom >> install, and then deselect the email scanning option. >> -- >> Gary VanderMolen (MS-MVP WLM) >> >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message >> news:B119D7FC-4325-40CF-BF50-4D00B94640CB@xxxxxx Quote: >> > Anti virus is Norton. I have read other listings which talk about the >> > fix you >> > recommended in my other post, and some possible root cause being the AV >> > stuff. I have tried the 32 bit version but am still getting the 2 >> > errors >> > listed. will now try the 64 bit version >> > >> > >> > "robertmiles@xxxxxx" wrote: >> > >> >> >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message >> >> news:FF11EFC3-D791-49D1-8C67-8617D0EDAA38@xxxxxx >> >> >I suddenly cannot get mail and get the following error messages: >> >> > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): >> >> > No, >> >> > Error Number: 0x800C0148. >> >> > and >> >> > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): >> >> > No, >> >> > Error Number: 0x800C0148 >> >> > >> >> The use of port 0 usually indicates you have interference from an >> >> antivirus >> >> program. Also, the server names are missing from your error messages, >> >> so we can't tell if the server names were set wrong. >> >> >> >> What if any antivirus programs do you have? What servers are you >> >> using for your email account? Who is your email provider (probably >> >> the same as your internet provider? >> >> >> >> >> >> >> >> |
| My System Specs |
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01-06-2008
| #5 (permalink) |
| | Re: Windows mail no longer displaying anything As Robert already advised you, you need to delete the account that was corrupted by NAV, restart WM, then recreate the account. -- Gary VanderMolen (MS-MVP WLM) "Jennifer" <Jennifer@xxxxxx> wrote in message news:F14E1891-F989-4BB2-8077-6AD2B8411F23@xxxxxx Quote: > OK so now I am really puzzled. I have uninstalled Norton AV, disabled the > windows firewall, checked the port settings for POP3 and SMTP and they are > correct, rang my pc providers helpline and they were next to useless and I > still cannot get any emails. > I still get the following messages: > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, > Error Number: 0x800C0148 > and > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, > Error Number: 0x800C0148 > and I have nothing displayed in my Inbox. > > Email is still working fine on my old pc with the same settings but in > Outlook. > Any other ideas. > > > > "Gary VanderMolen" wrote: > Quote: >> This problem is almost certainly caused by your antivirus. >> Windows Mail is not compatible with most McAfee and Norton >> security programs. Those will need to be uninstalled, NOT just disabled. >> >> After uninstalling your non-compatible antivirus, download >> and install a more compatible antivirus like: >> >> AVG free edition: >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff >> or >> Avast free edition: >> http://www.avast.com/eng/download-avast-home.html >> >> With either of those, during the install phase you must select custom >> install, and then deselect the email scanning option. >> -- >> Gary VanderMolen (MS-MVP WLM) >> >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message news:B119D7FC-4325-40CF-BF50-4D00B94640CB@xxxxxx Quote: >> > Anti virus is Norton. I have read other listings which talk about the fix you >> > recommended in my other post, and some possible root cause being the AV >> > stuff. I have tried the 32 bit version but am still getting the 2 errors >> > listed. will now try the 64 bit version >> > >> > >> > "robertmiles@xxxxxx" wrote: >> > >> >> >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message >> >> news:FF11EFC3-D791-49D1-8C67-8617D0EDAA38@xxxxxx >> >> >I suddenly cannot get mail and get the following error messages: >> >> > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, >> >> > Error Number: 0x800C0148. >> >> > and >> >> > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, >> >> > Error Number: 0x800C0148 >> >> > >> >> The use of port 0 usually indicates you have interference from an antivirus >> >> program. Also, the server names are missing from your error messages, >> >> so we can't tell if the server names were set wrong. >> >> >> >> What if any antivirus programs do you have? What servers are you >> >> using for your email account? Who is your email provider (probably >> >> the same as your internet provider? >> >> >> >> >> >> >> >> |
| My System Specs |
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01-24-2008
| #6 (permalink) |
| | Re: Windows mail no longer displaying anything I think I may have cracked this problem for those who use McAfee. Like many others I have been seeing the error message(s) and having trouble downloading mail, but no solution I could find on the net seemed to work. By trial and error I have discovered the following solution: 1. Use MSCongig to turn off McAfee Spam Killer in startup 2. Restart 3. Check in Task Manager that MSMail is not running. If it is end the process. 4. Run WMUtil (http://www.oehelp.com/WMUtil/Default.aspx) and run the repair database. 5. Restart All should now be fine. My PC is. Gool luck everyone. "Gary VanderMolen" wrote: Quote: > As Robert already advised you, you need to delete the account that was > corrupted by NAV, restart WM, then recreate the account. > > -- > Gary VanderMolen (MS-MVP WLM) > > > "Jennifer" <Jennifer@xxxxxx> wrote in message news:F14E1891-F989-4BB2-8077-6AD2B8411F23@xxxxxx Quote: > > OK so now I am really puzzled. I have uninstalled Norton AV, disabled the > > windows firewall, checked the port settings for POP3 and SMTP and they are > > correct, rang my pc providers helpline and they were next to useless and I > > still cannot get any emails. > > I still get the following messages: > > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, > > Error Number: 0x800C0148 > > and > > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, > > Error Number: 0x800C0148 > > and I have nothing displayed in my Inbox. > > > > Email is still working fine on my old pc with the same settings but in > > Outlook. > > Any other ideas. > > > > > > > > "Gary VanderMolen" wrote: > > Quote: > >> This problem is almost certainly caused by your antivirus. > >> Windows Mail is not compatible with most McAfee and Norton > >> security programs. Those will need to be uninstalled, NOT just disabled. > >> > >> After uninstalling your non-compatible antivirus, download > >> and install a more compatible antivirus like: > >> > >> AVG free edition: > >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff > >> or > >> Avast free edition: > >> http://www.avast.com/eng/download-avast-home.html > >> > >> With either of those, during the install phase you must select custom > >> install, and then deselect the email scanning option. > >> -- > >> Gary VanderMolen (MS-MVP WLM) > >> > >> > >> "Jennifer" <Jennifer@xxxxxx> wrote in message news:B119D7FC-4325-40CF-BF50-4D00B94640CB@xxxxxx > >> > Anti virus is Norton. I have read other listings which talk about the fix you > >> > recommended in my other post, and some possible root cause being the AV > >> > stuff. I have tried the 32 bit version but am still getting the 2 errors > >> > listed. will now try the 64 bit version > >> > > >> > > >> > "robertmiles@xxxxxx" wrote: > >> > > >> >> > >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message > >> >> news:FF11EFC3-D791-49D1-8C67-8617D0EDAA38@xxxxxx > >> >> >I suddenly cannot get mail and get the following error messages: > >> >> > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, > >> >> > Error Number: 0x800C0148. > >> >> > and > >> >> > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, > >> >> > Error Number: 0x800C0148 > >> >> > > >> >> The use of port 0 usually indicates you have interference from an antivirus > >> >> program. Also, the server names are missing from your error messages, > >> >> so we can't tell if the server names were set wrong. > >> >> > >> >> What if any antivirus programs do you have? What servers are you > >> >> using for your email account? Who is your email provider (probably > >> >> the same as your internet provider? > >> >> > >> >> > >> >> > >> > >> > >> > > |
| My System Specs |
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01-24-2008
| #7 (permalink) |
| | Re: Windows mail no longer displaying anything This may provide short term relief, but does not cure the underlying cause. -- Gary VanderMolen, MS-MVP (WLMail) "Norman" <Norman@xxxxxx> wrote in message news:518A3588-E8D4-4A9E-960A-FBAC0498076E@xxxxxx Quote: >I think I may have cracked this problem for those who use McAfee. Like many > others I have been seeing the error message(s) and having trouble downloading > mail, but no solution I could find on the net seemed to work. By trial and > error I have discovered the following solution: > > 1. Use MSCongig to turn off McAfee Spam Killer in startup > 2. Restart > 3. Check in Task Manager that MSMail is not running. If it is end the > process. > 4. Run WMUtil (http://www.oehelp.com/WMUtil/Default.aspx) and run the repair > database. > 5. Restart > > All should now be fine. My PC is. > > Gool luck everyone. > > "Gary VanderMolen" wrote: > Quote: >> As Robert already advised you, you need to delete the account that was >> corrupted by NAV, restart WM, then recreate the account. >> >> -- >> Gary VanderMolen (MS-MVP WLM) >> >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message news:F14E1891-F989-4BB2-8077-6AD2B8411F23@xxxxxx Quote: >> > OK so now I am really puzzled. I have uninstalled Norton AV, disabled the >> > windows firewall, checked the port settings for POP3 and SMTP and they are >> > correct, rang my pc providers helpline and they were next to useless and I >> > still cannot get any emails. >> > I still get the following messages: >> > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, >> > Error Number: 0x800C0148 >> > and >> > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, >> > Error Number: 0x800C0148 >> > and I have nothing displayed in my Inbox. >> > >> > Email is still working fine on my old pc with the same settings but in >> > Outlook. >> > Any other ideas. >> > >> > >> > >> > "Gary VanderMolen" wrote: >> > >> >> This problem is almost certainly caused by your antivirus. >> >> Windows Mail is not compatible with most McAfee and Norton >> >> security programs. Those will need to be uninstalled, NOT just disabled. >> >> >> >> After uninstalling your non-compatible antivirus, download >> >> and install a more compatible antivirus like: >> >> >> >> AVG free edition: >> >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff >> >> or >> >> Avast free edition: >> >> http://www.avast.com/eng/download-avast-home.html >> >> >> >> With either of those, during the install phase you must select custom >> >> install, and then deselect the email scanning option. >> >> -- >> >> Gary VanderMolen (MS-MVP WLM) >> >> >> >> >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message news:B119D7FC-4325-40CF-BF50-4D00B94640CB@xxxxxx >> >> > Anti virus is Norton. I have read other listings which talk about the fix you >> >> > recommended in my other post, and some possible root cause being the AV >> >> > stuff. I have tried the 32 bit version but am still getting the 2 errors >> >> > listed. will now try the 64 bit version >> >> > >> >> > >> >> > "robertmiles@xxxxxx" wrote: >> >> > >> >> >> >> >> >> "Jennifer" <Jennifer@xxxxxx> wrote in message >> >> >> news:FF11EFC3-D791-49D1-8C67-8617D0EDAA38@xxxxxx >> >> >> >I suddenly cannot get mail and get the following error messages: >> >> >> > An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, >> >> >> > Error Number: 0x800C0148. >> >> >> > and >> >> >> > An unknown error has occurred. Protocol: POP3, Port: 0, Secure(SSL): No, >> >> >> > Error Number: 0x800C0148 >> >> >> > >> >> >> The use of port 0 usually indicates you have interference from an antivirus >> >> >> program. Also, the server names are missing from your error messages, >> >> >> so we can't tell if the server names were set wrong. >> >> >> >> >> >> What if any antivirus programs do you have? What servers are you >> >> >> using for your email account? Who is your email provider (probably >> >> >> the same as your internet provider? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> |
| My System Specs |
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