Now spent many hours trying to solve a problem in mail. Cannot get any
technical support from Microsoft as the possible codes for the product code
(as read from the bottom of the machine) are not being accepted. Toshiba, the
manufacturer of this new machine, have no support contacts. I am isolated in
Before getting to this point, scanning through masses of help pages and then
trying the internet, has taken an extremely long time, of getting no mention
whatsoever of my problem.
My experience provides perfect evidence of the predominance of systems over
customer service - the system is clearly much more important than actually
providing any kind of service to the customer.
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