Windows Vista Forums

I need to vent frustration

  1. #1


    P Frogwater Guest

    I need to vent frustration

    Now spent many hours trying to solve a problem in mail. Cannot get any
    technical support from Microsoft as the possible codes for the product code
    (as read from the bottom of the machine) are not being accepted. Toshiba, the
    manufacturer of this new machine, have no support contacts. I am isolated in
    my confusion.
    Before getting to this point, scanning through masses of help pages and then
    trying the internet, has taken an extremely long time, of getting no mention
    whatsoever of my problem.
    My experience provides perfect evidence of the predominance of systems over
    customer service - the system is clearly much more important than actually
    providing any kind of service to the customer.


    ----------------
    This post is a suggestion for Microsoft, and Microsoft responds to the
    suggestions with the most votes. To vote for this suggestion, click the "I
    Agree" button in the message pane. If you do not see the button, follow this
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    click "I Agree" in the message pane.

    http://windowshelp.microsoft.com/com...ows.vista.mail

      My System SpecsSystem Spec

  2. #2


    Guest

    Re: I need to vent frustration


    "P Frogwater" <PFrogwater@xxxxxx> wrote in message
    news:3805744C-85F1-478C-B3C4-9B3CA26DD671@xxxxxx

    > Now spent many hours trying to solve a problem in mail. Cannot get any
    > technical support from Microsoft as the possible codes for the product
    > code
    > (as read from the bottom of the machine) are not being accepted. Toshiba,
    > the
    > manufacturer of this new machine, have no support contacts. I am isolated
    > in
    > my confusion.
    > Before getting to this point, scanning through masses of help pages and
    > then
    > trying the internet, has taken an extremely long time, of getting no
    > mention
    > whatsoever of my problem.
    > My experience provides perfect evidence of the predominance of systems
    > over
    > customer service - the system is clearly much more important than actually
    > providing any kind of service to the customer.
    >
    >
    > ----------------
    > This post is a suggestion for Microsoft, and Microsoft responds to the
    > suggestions with the most votes. To vote for this suggestion, click the "I
    > Agree" button in the message pane. If you do not see the button, follow
    > this
    > link to open the suggestion in the Microsoft Web-based Newsreader and then
    > click "I Agree" in the message pane.
    >
    > http://windowshelp.microsoft.com/com...ows.vista.mail
    I think I've read that Toshiba PCs often come with a program with SMS
    in it's name installed, but this program often causes problems. You might
    look at whether you have such a program, what it does, and if you want
    it enough to keep it installed.



      My System SpecsSystem Spec

  3. #3


    Gary VanderMolen Guest

    Re: I need to vent frustration

    It isn't clear to me what the problem is. First you mention an undefined
    "problem in mail." Then you go on to talk about "product code."
    If you need help with this product code issue, try the general Vista newsgroup:
    news://msnews.microsoft.com/microsof....vista.general

    --
    Gary VanderMolen, MS-MVP (WLMail)


    "P Frogwater" <PFrogwater@xxxxxx> wrote in message news:3805744C-85F1-478C-B3C4-9B3CA26DD671@xxxxxx

    > Now spent many hours trying to solve a problem in mail. Cannot get any
    > technical support from Microsoft as the possible codes for the product code
    > (as read from the bottom of the machine) are not being accepted. Toshiba, the
    > manufacturer of this new machine, have no support contacts. I am isolated in
    > my confusion.
    > Before getting to this point, scanning through masses of help pages and then
    > trying the internet, has taken an extremely long time, of getting no mention
    > whatsoever of my problem.
    > My experience provides perfect evidence of the predominance of systems over
    > customer service - the system is clearly much more important than actually
    > providing any kind of service to the customer.


      My System SpecsSystem Spec

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