Vista - Email Stuck in Outbox

I am using Outlook 2007 and randomly an email will get stuck in my outbox. I
have no way of knowing if it gets sent or not. Today I sent and email to a
group distribution list of 30 people. It got stuck in the outbox. I checked
with two people on the list. They both got it but one's email had 5 people
listed as receiving the email. She asked me why I only sent it to those few
instead of the usual 30. The other had all 30 on her list.

If it's stuck I can delete it. But I have no copy of it in my sent items
folder. I have disabled Norton antivirus and restarted Outlook and it still
stays in the outbox. I have also tried sending and receiving with "download
headers in this folder" and it still remains in the outbox. Any suggestions?
This is very frustrating!
--
Linda

Hi Linda,

This will show you how to fix the stuck undeletable email message problem:

The KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the "First" section in this tutorial about antivirus and anti-spyware/adware programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the "Second" section to fix the stuck message problem.

Windows Mail problems

Have a great day,
Shawn

"Linda" <Linda@xxxxxx> wrote in message
news:2C8C8CC2-0744-4BB9-A191-53BC144F8B39@xxxxxxI'm not sure what happens with Outlook, but with Windows Mail, you
need to uninstall the Norton antivirus to stop it from causing problems,
not just disable it, and then you sometimes need to run this addition
to the uninstaller for more cleanup:

<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>

You may even need to delete your email account under Windows
Mail and create it again.

If this works, you may want a replacement antivirus program.
I recommend either avast! or AVG for home use, either one with a
custom install that tells it to leave out the part that scans email,
or NOD32 for business use:

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

http://www.eset.com/

Thank you Robert. I'm going to hold out for an Outlook specific answer if
that exists! If I don't get one, I'll try your answer. Thank you!

The program is just squirrelly and Microsoft should address these issues.
--
Linda


"robertmiles@xxxxxx" wrote:

You might get an Outlook answer faster if you ask in an Outlook
newsgroup:

microsoft.public.windows.outlook.general

"Linda" <Linda@xxxxxx> wrote in message
news:A0CD291F-BE9E-4099-89F5-2647B26AD55F@xxxxxx