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Vista - Cannot receive or send e-mail getting error

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Old 01-17-2008   #1 (permalink)
Susan Lane


 
 

Cannot receive or send e-mail getting error

I have all of a sudden stopped being able to send or receive messages. I have
read through most of the discussion questions on this site and tried just
about everything. I have uninstalled my Macafee and installed vista. I am not
sure how to diable the e-mail scanning. I read the website refernce referred
to in previous post, but I still cannot figure out how to enable it. I have
deleted my e-mail account and rebooted it. Disabled the SSL and I am still
getting the following error

Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol: POP3,
Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

When I click send/receive it asks me for my username and password and when
entered it just keeps going back to asking for username and password. When
you close the window it gives you the above error.

Please help I am so frustrated.

Susan
--
Susan

My System SpecsSystem Spec
Old 01-17-2008   #2 (permalink)


 
 

Re: Cannot receive or send e-mail getting error


"Susan Lane" <SusanLane@xxxxxx> wrote in message
news:2D41BEB7-F699-439D-ACB5-CB93878EA087@xxxxxx
Quote:

>I have all of a sudden stopped being able to send or receive messages. I
>have
> read through most of the discussion questions on this site and tried just
> about everything. I have uninstalled my Macafee and installed vista. I am
> not
> sure how to diable the e-mail scanning. I read the website refernce
> referred
> to in previous post, but I still cannot figure out how to enable it. I
> have
> deleted my e-mail account and rebooted it. Disabled the SSL and I am still
> getting the following error
>
> Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol: POP3,
> Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
> Error: 0x800CCC90, Error Number: 0x800CCC92
>
> When I click send/receive it asks me for my username and password and when
> entered it just keeps going back to asking for username and password. When
> you close the window it gives you the above error.
>
> Please help I am so frustrated.
>
> Susan
> --
> Susan
You may need this to clean up after the McAfee uninstall:

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

brockweb.com doesn't seem to be an internet provider, so it may not
have its mail server set up correctly.

http://www.brockweb.com/

When I tried a tracert on mail.brockweb.com, I reached
mail15.intermedia.net instead. If intermedia.net is your email provider,
you may find this useful:

http://www.intermedia.net/support/kb...lt.asp?id=1019

Also, what do you mean that you installed Vista?

How to disable email scanning varies depends on what antivirus
program you have. Some don't let you disable it.


My System SpecsSystem Spec
Old 01-17-2008   #3 (permalink)
Susan Lane


 
 

Re: Cannot receive or send e-mail getting error

mail.brockweb.com is the server that I go through for work. My internet
provider is mail.wildblue.net. I had my work e-mail set up from October to
Novermber and then I could not send one day and I tried to do what I could to
fix it and when I deleted and reentered the account I could then not send or
receive. My personally e-mail on my home computer works just fine.

My macafee had recently expired before this happened. I meant to say that I
installed the avast that was recommended to install. I tried the web site to
completely uninstall macafee like you said and then again deleted my e-mail
and reentered it again and it still did not work. I have even tried to enter
in my personal e-mail account and it won't even work.

I cannot figure out how to disable the mail scan in avast. Is there a way?

Thanks for your help.

Susan
Susan


"robertmiles@xxxxxx" wrote:
Quote:

>
> "Susan Lane" <SusanLane@xxxxxx> wrote in message
> news:2D41BEB7-F699-439D-ACB5-CB93878EA087@xxxxxx
Quote:

> >I have all of a sudden stopped being able to send or receive messages. I
> >have
> > read through most of the discussion questions on this site and tried just
> > about everything. I have uninstalled my Macafee and installed vista. I am
> > not
> > sure how to diable the e-mail scanning. I read the website refernce
> > referred
> > to in previous post, but I still cannot figure out how to enable it. I
> > have
> > deleted my e-mail account and rebooted it. Disabled the SSL and I am still
> > getting the following error
> >
> > Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol: POP3,
> > Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
> > Error: 0x800CCC90, Error Number: 0x800CCC92
> >
> > When I click send/receive it asks me for my username and password and when
> > entered it just keeps going back to asking for username and password. When
> > you close the window it gives you the above error.
> >
> > Please help I am so frustrated.
> >
> > Susan
> > --
> > Susan
>
> You may need this to clean up after the McAfee uninstall:
>
> <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
>
> brockweb.com doesn't seem to be an internet provider, so it may not
> have its mail server set up correctly.
>
> http://www.brockweb.com/
>
> When I tried a tracert on mail.brockweb.com, I reached
> mail15.intermedia.net instead. If intermedia.net is your email provider,
> you may find this useful:
>
> http://www.intermedia.net/support/kb...lt.asp?id=1019
>
> Also, what do you mean that you installed Vista?
>
> How to disable email scanning varies depends on what antivirus
> program you have. Some don't let you disable it.
>
>
>
My System SpecsSystem Spec
Old 01-17-2008   #4 (permalink)


 
 

Re: Cannot receive or send e-mail getting error

Your internet provider may have made a change to whether they let
connections to another company's port 25 through, without telling you.
I think the intermedia.net instructions include a way to use another
port if you have trouble with port 25.

The easiest way I've found to disable email scanning for the free
version of avast! is to uninstall it, then do a custom install where
you tell it to leave out the part that scans email. The paid version
may have more options I haven't seen.

http://www.avast.com/eng/avast_4_home.html

"Susan Lane" <SusanLane@xxxxxx> wrote in message
news:E5BC82E7-2EC4-4E3F-9895-6BF899E8C9F9@xxxxxx
Quote:

> mail.brockweb.com is the server that I go through for work. My internet
> provider is mail.wildblue.net. I had my work e-mail set up from October to
> Novermber and then I could not send one day and I tried to do what I could
> to
> fix it and when I deleted and reentered the account I could then not send
> or
> receive. My personally e-mail on my home computer works just fine.
>
> My macafee had recently expired before this happened. I meant to say that
> I
> installed the avast that was recommended to install. I tried the web site
> to
> completely uninstall macafee like you said and then again deleted my
> e-mail
> and reentered it again and it still did not work. I have even tried to
> enter
> in my personal e-mail account and it won't even work.
>
> I cannot figure out how to disable the mail scan in avast. Is there a way?
>
> Thanks for your help.
>
> Susan
> Susan
>
>
> "robertmiles@xxxxxx" wrote:
>
Quote:

>>
>> "Susan Lane" <SusanLane@xxxxxx> wrote in message
>> news:2D41BEB7-F699-439D-ACB5-CB93878EA087@xxxxxx
Quote:

>> >I have all of a sudden stopped being able to send or receive messages. I
>> >have
>> > read through most of the discussion questions on this site and tried
>> > just
>> > about everything. I have uninstalled my Macafee and installed vista. I
>> > am
>> > not
>> > sure how to diable the e-mail scanning. I read the website refernce
>> > referred
>> > to in previous post, but I still cannot figure out how to enable it. I
>> > have
>> > deleted my e-mail account and rebooted it. Disabled the SSL and I am
>> > still
>> > getting the following error
>> >
>> > Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol:
>> > POP3,
>> > Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No,
>> > Server
>> > Error: 0x800CCC90, Error Number: 0x800CCC92
>> >
>> > When I click send/receive it asks me for my username and password and
>> > when
>> > entered it just keeps going back to asking for username and password.
>> > When
>> > you close the window it gives you the above error.
>> >
>> > Please help I am so frustrated.
>> >
>> > Susan
>> > --
>> > Susan
>>
>> You may need this to clean up after the McAfee uninstall:
>>
>> <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
>>
>> brockweb.com doesn't seem to be an internet provider, so it may not
>> have its mail server set up correctly.
>>
>> http://www.brockweb.com/
>>
>> When I tried a tracert on mail.brockweb.com, I reached
>> mail15.intermedia.net instead. If intermedia.net is your email provider,
>> you may find this useful:
>>
>> http://www.intermedia.net/support/kb...lt.asp?id=1019
>>
>> Also, what do you mean that you installed Vista?
>>
>> How to disable email scanning varies depends on what antivirus
>> program you have. Some don't let you disable it.
>>
>>
>>

My System SpecsSystem Spec
Old 01-17-2008   #5 (permalink)
Euan


 
 

RE: Cannot receive or send e-mail getting error

I am having exactly the same problems trying to access my windows mail.
Message received as below

Account: 'Slingshot', Server: 'pop3.slingshot.co.nz', Protocol: POP3,
Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

Dont think this has anything to do with Avast though

"Susan Lane" wrote:
Quote:

> I have all of a sudden stopped being able to send or receive messages. I have
> read through most of the discussion questions on this site and tried just
> about everything. I have uninstalled my Macafee and installed vista. I am not
> sure how to diable the e-mail scanning. I read the website refernce referred
> to in previous post, but I still cannot figure out how to enable it. I have
> deleted my e-mail account and rebooted it. Disabled the SSL and I am still
> getting the following error
>
> Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol: POP3,
> Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
> Error: 0x800CCC90, Error Number: 0x800CCC92
>
> When I click send/receive it asks me for my username and password and when
> entered it just keeps going back to asking for username and password. When
> you close the window it gives you the above error.
>
> Please help I am so frustrated.
>
> Susan
> --
> Susan
My System SpecsSystem Spec
Old 01-18-2008   #6 (permalink)


 
 

Re: Cannot receive or send e-mail getting error

Slingshot.co.nz doesn't seem to have much of their connection information
available on the internet. You may have to go to other company's sites
to find much of it, such as these:

http://www.zeald.com/Resources/Email+Accounts.html

http://www.compserv.co.nz/ispinfo/ispinfo.htm

It's often recommended here that if you used a standard install for
avast!, you uninstall it and do a custom install that tells it to leave
out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

"Euan" <Euan@xxxxxx> wrote in message
news:6CA060F1-A421-4F58-8BCD-8CFA2D6201A3@xxxxxx
Quote:

>I am having exactly the same problems trying to access my windows mail.
> Message received as below
>
> Account: 'Slingshot', Server: 'pop3.slingshot.co.nz', Protocol: POP3,
> Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
> Error: 0x800CCC90, Error Number: 0x800CCC92
>
> Dont think this has anything to do with Avast though
>
> "Susan Lane" wrote:
>
Quote:

>> I have all of a sudden stopped being able to send or receive messages. I
>> have
>> read through most of the discussion questions on this site and tried just
>> about everything. I have uninstalled my Macafee and installed vista. I am
>> not
>> sure how to diable the e-mail scanning. I read the website refernce
>> referred
>> to in previous post, but I still cannot figure out how to enable it. I
>> have
>> deleted my e-mail account and rebooted it. Disabled the SSL and I am
>> still
>> getting the following error
>>
>> Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol:
>> POP3,
>> Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
>> Error: 0x800CCC90, Error Number: 0x800CCC92
>>
>> When I click send/receive it asks me for my username and password and
>> when
>> entered it just keeps going back to asking for username and password.
>> When
>> you close the window it gives you the above error.
>>
>> Please help I am so frustrated.
>>
>> Susan
>> --
>> Susan

My System SpecsSystem Spec
Old 01-18-2008   #7 (permalink)
Gary VanderMolen


 
 

Re: Cannot receive or send e-mail getting error

The error message you included pertains only to receiving.
Make sure that under username you are entering the full email
address, username@xxxxxx.

I would have to see a separate send error message to diagnose
that condition, but in general, your ISP will not permit you to use
the port 25 SMTP server belonging to another outfit. You can
substitute the Wildblue.net SMTP server.

Both the sending and receiving issues may get resolved if you switch
to the newer settings recommended by Intermedia.net, the web hosting
provider for Brockweb.com. Use the setup instructions for OE6:
http://www.intermedia.net/support/kb...lt.asp?id=1019
and use mail15.intermedia.net for both the incoming and outgoing
mail servers.
--
Gary VanderMolen, MS-MVP (WLMail)



"Susan Lane" <SusanLane@xxxxxx> wrote in message news:E5BC82E7-2EC4-4E3F-9895-6BF899E8C9F9@xxxxxx
Quote:

> mail.brockweb.com is the server that I go through for work. My internet
> provider is mail.wildblue.net. I had my work e-mail set up from October to
> Novermber and then I could not send one day and I tried to do what I could to
> fix it and when I deleted and reentered the account I could then not send or
> receive. My personally e-mail on my home computer works just fine.
>
> My macafee had recently expired before this happened. I meant to say that I
> installed the avast that was recommended to install. I tried the web site to
> completely uninstall macafee like you said and then again deleted my e-mail
> and reentered it again and it still did not work. I have even tried to enter
> in my personal e-mail account and it won't even work.
>
> I cannot figure out how to disable the mail scan in avast. Is there a way?
>
> Thanks for your help.
>
> Susan
> Susan
>
>
> "robertmiles@xxxxxx" wrote:
>
Quote:

>>
>> "Susan Lane" <SusanLane@xxxxxx> wrote in message
>> news:2D41BEB7-F699-439D-ACB5-CB93878EA087@xxxxxx
Quote:

>> >I have all of a sudden stopped being able to send or receive messages. I
>> >have
>> > read through most of the discussion questions on this site and tried just
>> > about everything. I have uninstalled my Macafee and installed vista. I am
>> > not
>> > sure how to diable the e-mail scanning. I read the website refernce
>> > referred
>> > to in previous post, but I still cannot figure out how to enable it. I
>> > have
>> > deleted my e-mail account and rebooted it. Disabled the SSL and I am still
>> > getting the following error
>> >
>> > Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol: POP3,
>> > Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
>> > Error: 0x800CCC90, Error Number: 0x800CCC92
>> >
>> > When I click send/receive it asks me for my username and password and when
>> > entered it just keeps going back to asking for username and password. When
>> > you close the window it gives you the above error.
>> >
>> > Please help I am so frustrated.
>> >
>> > Susan
>> > --
>> > Susan
>>
>> You may need this to clean up after the McAfee uninstall:
>>
>> <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
>>
>> brockweb.com doesn't seem to be an internet provider, so it may not
>> have its mail server set up correctly.
>>
>> http://www.brockweb.com/
>>
>> When I tried a tracert on mail.brockweb.com, I reached
>> mail15.intermedia.net instead. If intermedia.net is your email provider,
>> you may find this useful:
>>
>> http://www.intermedia.net/support/kb...lt.asp?id=1019
>>
>> Also, what do you mean that you installed Vista?
>>
>> How to disable email scanning varies depends on what antivirus
>> program you have. Some don't let you disable it.

My System SpecsSystem Spec
Old 01-18-2008   #8 (permalink)
P Ireland


 
 

RE: Cannot receive or send e-mail getting error

I have the same problem, up till three weeks ago my e-mail was working fine ,
now I get a pop-up wanting my username and password, but does not accept
them. I have checked my settings against the ones on my desktop pc that is
running XP and they are the same. I don't have a problem accessing my email
server on it.

"Susan Lane" wrote:
Quote:

> I have all of a sudden stopped being able to send or receive messages. I have
> read through most of the discussion questions on this site and tried just
> about everything. I have uninstalled my Macafee and installed vista. I am not
> sure how to diable the e-mail scanning. I read the website refernce referred
> to in previous post, but I still cannot figure out how to enable it. I have
> deleted my e-mail account and rebooted it. Disabled the SSL and I am still
> getting the following error
>
> Account: 'mail.brockweb.com', Server: 'mail.brockweb.com', Protocol: POP3,
> Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
> Error: 0x800CCC90, Error Number: 0x800CCC92
>
> When I click send/receive it asks me for my username and password and when
> entered it just keeps going back to asking for username and password. When
> you close the window it gives you the above error.
>
> Please help I am so frustrated.
>
> Susan
> --
> Susan
My System SpecsSystem Spec
Old 01-18-2008   #9 (permalink)
Gary VanderMolen


 
 

Re: Cannot receive or send e-mail getting error

Which antivirus are you using? Some are not compatible with Windows Mail.

Your email account may have become corrupted. Delete that email account,
restart Windows Mail, then recreate that account.

--
Gary VanderMolen, MS-MVP (WLMail)


"P Ireland" <P Ireland@xxxxxx> wrote in message news:F441A408-6568-4212-90D7-8E65F0DF1648@xxxxxx
Quote:

> I have the same problem, up till three weeks ago my e-mail was working fine ,
> now I get a pop-up wanting my username and password, but does not accept
> them. I have checked my settings against the ones on my desktop pc that is
> running XP and they are the same. I don't have a problem accessing my email
> server on it.

My System SpecsSystem Spec
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