Windows Vista Forums

Message cannot be found

  1. #1


    Diana Guest

    Message cannot be found

    Using Vista and Windows Mail. Every time I exit the mail program and
    re-enter, the messages still appear to be there (from, subject and received
    still there) but the messages themselves say "Message cannot be found. The
    contents of this message cannot be found. Windows Mail". This happens to
    all messages -- inbox, sent items, deleted items.

    I am using a pop-server through a cable company connection to receive email.

    I would appreciate any thoughts on why this is happening.
    --
    Diana

      My System SpecsSystem Spec

  2.   


  3. #2


    Gary VanderMolen Guest

    Re: Message cannot be found

    The ultimate "why" is the use of a non-compatible antivirus.
    There are short term and long term fixes. Read the sections labeled
    First and Second at
    Windows Mail problems

    --
    Gary VanderMolen, MS-MVP (WLMail)


    "Diana" <Diana@xxxxxx> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@xxxxxx

    > Using Vista and Windows Mail. Every time I exit the mail program and
    > re-enter, the messages still appear to be there (from, subject and received
    > still there) but the messages themselves say "Message cannot be found. The
    > contents of this message cannot be found. Windows Mail". This happens to
    > all messages -- inbox, sent items, deleted items.
    >
    > I am using a pop-server through a cable company connection to receive email.
    >
    > I would appreciate any thoughts on why this is happening.
    > --
    > Diana


      My System SpecsSystem Spec

  4. #3


    Diana Guest

    Re: Message cannot be found

    Thank you so much for your help. I am using the anti-virus that came with my
    Dell -- maybe I will rethink that.

    Anyway, I have stopped the scanning of the messages and will see what
    happens now.

    --
    Diana


    "Gary VanderMolen" wrote:

    > The ultimate "why" is the use of a non-compatible antivirus.
    > There are short term and long term fixes. Read the sections labeled
    > First and Second at
    > Windows Mail problems
    >
    > --
    > Gary VanderMolen, MS-MVP (WLMail)
    >
    >
    > "Diana" <Diana@xxxxxx> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@xxxxxx

    > > Using Vista and Windows Mail. Every time I exit the mail program and
    > > re-enter, the messages still appear to be there (from, subject and received
    > > still there) but the messages themselves say "Message cannot be found. The
    > > contents of this message cannot be found. Windows Mail". This happens to
    > > all messages -- inbox, sent items, deleted items.
    > >
    > > I am using a pop-server through a cable company connection to receive email.
    > >
    > > I would appreciate any thoughts on why this is happening.
    > > --
    > > Diana
    >
    >
    >

      My System SpecsSystem Spec

  5. #4


    Gary VanderMolen Guest

    Re: Message cannot be found

    For McAfee and Norton antivirus products it is seldom sufficient to
    disable scanning of emails. If your problems continue, uninstall the
    incompatible antivirus, then download and install a more compatible
    antivirus like:

    AVG free edition:
    http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
    or
    Avast free edition:
    http://www.avast.com/eng/download-avast-home.html

    With either of those, during the install phase you must select custom
    install, and then deselect the email scanning option.
    --
    Gary VanderMolen, MS-MVP (WLMail)


    "Diana" <Diana@xxxxxx> wrote in message news:F8D58FAA-6301-4F1F-AB07-EF9F884CCBAE@xxxxxx

    > Thank you so much for your help. I am using the anti-virus that came with my
    > Dell -- maybe I will rethink that.
    >
    > Anyway, I have stopped the scanning of the messages and will see what
    > happens now.
    >
    > --
    > Diana
    >
    >
    > "Gary VanderMolen" wrote:
    >

    >> The ultimate "why" is the use of a non-compatible antivirus.
    >> There are short term and long term fixes. Read the sections labeled
    >> First and Second at
    >> Windows Mail problems
    >>
    >> --
    >> Gary VanderMolen, MS-MVP (WLMail)
    >>
    >>
    >> "Diana" <Diana@xxxxxx> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@xxxxxx

    >> > Using Vista and Windows Mail. Every time I exit the mail program and
    >> > re-enter, the messages still appear to be there (from, subject and received
    >> > still there) but the messages themselves say "Message cannot be found. The
    >> > contents of this message cannot be found. Windows Mail". This happens to
    >> > all messages -- inbox, sent items, deleted items.
    >> >
    >> > I am using a pop-server through a cable company connection to receive email.
    >> >
    >> > I would appreciate any thoughts on why this is happening.
    >> > --
    >> > Diana
    >>
    >>
    >>

      My System SpecsSystem Spec

  6. #5


    Dan B Guest

    Re: Message cannot be found

    So the only way to stop this issue is to not scan EM for viruses?? I find
    Windows Mail is awful. It hangs, you get error messages when you send, I've
    had the issue listed here. If you keep opening and closing the product it
    eventually works.

    "Gary VanderMolen" wrote:

    > For McAfee and Norton antivirus products it is seldom sufficient to
    > disable scanning of emails. If your problems continue, uninstall the
    > incompatible antivirus, then download and install a more compatible
    > antivirus like:
    >
    > AVG free edition:
    > http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
    > or
    > Avast free edition:
    > http://www.avast.com/eng/download-avast-home.html
    >
    > With either of those, during the install phase you must select custom
    > install, and then deselect the email scanning option.
    > --
    > Gary VanderMolen, MS-MVP (WLMail)
    >
    >
    > "Diana" <Diana@xxxxxx> wrote in message news:F8D58FAA-6301-4F1F-AB07-EF9F884CCBAE@xxxxxx

    > > Thank you so much for your help. I am using the anti-virus that came with my
    > > Dell -- maybe I will rethink that.
    > >
    > > Anyway, I have stopped the scanning of the messages and will see what
    > > happens now.
    > >
    > > --
    > > Diana
    > >
    > >
    > > "Gary VanderMolen" wrote:
    > >

    > >> The ultimate "why" is the use of a non-compatible antivirus.
    > >> There are short term and long term fixes. Read the sections labeled
    > >> First and Second at
    > >> Windows Mail problems
    > >>
    > >> --
    > >> Gary VanderMolen, MS-MVP (WLMail)
    > >>
    > >>
    > >> "Diana" <Diana@xxxxxx> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@xxxxxx
    > >> > Using Vista and Windows Mail. Every time I exit the mail program and
    > >> > re-enter, the messages still appear to be there (from, subject and received
    > >> > still there) but the messages themselves say "Message cannot be found. The
    > >> > contents of this message cannot be found. Windows Mail". This happens to
    > >> > all messages -- inbox, sent items, deleted items.
    > >> >
    > >> > I am using a pop-server through a cable company connection to receive email.
    > >> >
    > >> > I would appreciate any thoughts on why this is happening.
    > >> > --
    > >> > Diana
    > >>
    > >>
    > >>
    >
    >

      My System SpecsSystem Spec

  7. #6


    Gary VanderMolen Guest

    Re: Message cannot be found

    Even Symantec (Norton), the originator of the email scanning concept,
    admits that it is redundant, and is safe to turn off:
    http://service1.symantec.com/SUPPORT...rc=bar_sch_nam

    --
    Gary VanderMolen, MS-MVP (WLMail)


    "Dan B" <Dan B@xxxxxx> wrote in message news:7E9652B0-EEA1-4C5E-BE9C-1D36191F45E1@xxxxxx

    > So the only way to stop this issue is to not scan EM for viruses?? I find
    > Windows Mail is awful. It hangs, you get error messages when you send, I've
    > had the issue listed here. If you keep opening and closing the product it
    > eventually works.
    >
    > "Gary VanderMolen" wrote:
    >

    >> For McAfee and Norton antivirus products it is seldom sufficient to
    >> disable scanning of emails. If your problems continue, uninstall the
    >> incompatible antivirus, then download and install a more compatible
    >> antivirus like:
    >>
    >> AVG free edition:
    >> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
    >> or
    >> Avast free edition:
    >> http://www.avast.com/eng/download-avast-home.html
    >>
    >> With either of those, during the install phase you must select custom
    >> install, and then deselect the email scanning option.
    >> --
    >> Gary VanderMolen, MS-MVP (WLMail)
    >>
    >>
    >> "Diana" <Diana@xxxxxx> wrote in message news:F8D58FAA-6301-4F1F-AB07-EF9F884CCBAE@xxxxxx

    >> > Thank you so much for your help. I am using the anti-virus that came with my
    >> > Dell -- maybe I will rethink that.
    >> >
    >> > Anyway, I have stopped the scanning of the messages and will see what
    >> > happens now.
    >> >
    >> > --
    >> > Diana
    >> >
    >> >
    >> > "Gary VanderMolen" wrote:
    >> >
    >> >> The ultimate "why" is the use of a non-compatible antivirus.
    >> >> There are short term and long term fixes. Read the sections labeled
    >> >> First and Second at
    >> >> Windows Mail problems
    >> >>
    >> >> --
    >> >> Gary VanderMolen, MS-MVP (WLMail)
    >> >>
    >> >>
    >> >> "Diana" <Diana@xxxxxx> wrote in message news:F70D9163-7E9D-42DD-882A-C903E7815366@xxxxxx
    >> >> > Using Vista and Windows Mail. Every time I exit the mail program and
    >> >> > re-enter, the messages still appear to be there (from, subject and received
    >> >> > still there) but the messages themselves say "Message cannot be found. The
    >> >> > contents of this message cannot be found. Windows Mail". This happens to
    >> >> > all messages -- inbox, sent items, deleted items.
    >> >> >
    >> >> > I am using a pop-server through a cable company connection to receive email.
    >> >> >
    >> >> > I would appreciate any thoughts on why this is happening.
    >> >> > --
    >> >> > Diana
    >> >>
    >> >>
    >> >>
    >>
    >>


      My System SpecsSystem Spec

  8. #7


    gary Guest

    RE: Message cannot be found

    I have been having the same problem but only in my junk mail folder but not
    with all messages. I am using an acer computer with Vista and windows mail.
    My anti virus program is ESET NOD32 Antivirus. I have checked with my service
    provider and they cannot find any thing in there storage on my account either

    "Diana" wrote:

    > Using Vista and Windows Mail. Every time I exit the mail program and
    > re-enter, the messages still appear to be there (from, subject and received
    > still there) but the messages themselves say "Message cannot be found. The
    > contents of this message cannot be found. Windows Mail". This happens to
    > all messages -- inbox, sent items, deleted items.
    >
    > I am using a pop-server through a cable company connection to receive email.
    >
    > I would appreciate any thoughts on why this is happening.
    > --
    > Diana

      My System SpecsSystem Spec

  9. #8


    Gary VanderMolen Guest

    Re: Message cannot be found

    I don't see a detailed problem description from you in this thread.

    --
    Gary VanderMolen, MS-MVP (Mail)


    "gary" <gary@xxxxxx> wrote in message news:0D557F20-ADDB-47A0-ACD2-73E145A23871@xxxxxx

    >I have been having the same problem but only in my junk mail folder but not
    > with all messages. I am using an acer computer with Vista and windows mail.
    > My anti virus program is ESET NOD32 Antivirus. I have checked with my service
    > provider and they cannot find any thing in there storage on my account either
    >
    > "Diana" wrote:
    >

    >> Using Vista and Windows Mail. Every time I exit the mail program and
    >> re-enter, the messages still appear to be there (from, subject and received
    >> still there) but the messages themselves say "Message cannot be found. The
    >> contents of this message cannot be found. Windows Mail". This happens to
    >> all messages -- inbox, sent items, deleted items.
    >>
    >> I am using a pop-server through a cable company connection to receive email.
    >>
    >> I would appreciate any thoughts on why this is happening.
    >> --
    >> Diana

      My System SpecsSystem Spec

  10. #9


    pam Guest

    Re: Message cannot be found

    Hi Gary, Intermittently the text in a received email text disappears and
    message replacing the original text appears in its place: An icon shaped
    like a sheet of paper with upper corner turned down and the letter "i" is in
    the middle of this sheet and following this "i" is: "Message cannot be found
    The contents of this message cannot be found. Windows Mail"
    I have Windows Mail 6.0.6000. I have McAfee Security from my ISP Cox.
    Thank you for any help you can give me. Pamela





    Windows Mail

    "Gary VanderMolen" wrote:

    > I don't see a detailed problem description from you in this thread.
    >
    > --
    > Gary VanderMolen, MS-MVP (Mail)
    >
    >
    > "gary" <gary@xxxxxx> wrote in message news:0D557F20-ADDB-47A0-ACD2-73E145A23871@xxxxxx

    > >I have been having the same problem but only in my junk mail folder but not
    > > with all messages. I am using an acer computer with Vista and windows mail.
    > > My anti virus program is ESET NOD32 Antivirus. I have checked with my service
    > > provider and they cannot find any thing in there storage on my account either
    > >
    > > "Diana" wrote:
    > >

    > >> Using Vista and Windows Mail. Every time I exit the mail program and
    > >> re-enter, the messages still appear to be there (from, subject and received
    > >> still there) but the messages themselves say "Message cannot be found. The
    > >> contents of this message cannot be found. Windows Mail". This happens to
    > >> all messages -- inbox, sent items, deleted items.
    > >>
    > >> I am using a pop-server through a cable company connection to receive email.
    > >>
    > >> I would appreciate any thoughts on why this is happening.
    > >> --
    > >> Diana
    >

      My System SpecsSystem Spec

  11. #10


    Gary VanderMolen Guest

    Re: Message cannot be found

    McAfee antivirus is among the top three troublemakers for Windows Mail.
    Sometimes it takes a while before symptoms start showing up.
    First of all, turn off email scanning in McAfee, although that is seldom sufficient.
    Next, delete that email account (because it has been corrupted by McAfee),
    restart Windows Mail, then recreate the account.

    If the problem continues, the only way you can prove or disprove that
    McAfee is the culprit is to uninstall it, followed by using their debris removal tool:
    http://service.mcafee.com/FAQDocument.aspx?id=TS100507
    If you decide to replace McAfee, we can recommend a free antivirus
    program which is more compatible with Windows Mail:

    Instead of switching to a different antivirus, another option is to upgrade
    to Windows Live Mail (WLM), which is more resistant to the adverse effects
    of overly intrusive antivirus products: http://download.live.com/wlmail

    Even with WLM, you must disable email scanning in the antivirus,
    for the reason explained here:
    http://thundercloud.net/infoave/tuto...ning/index.htm

    --
    Gary VanderMolen, MS-MVP (Mail)


    "pam" <pam@xxxxxx> wrote in message news:0E0CF9E0-5F11-4EEC-A346-663262245FE7@xxxxxx

    > Hi Gary, Intermittently the text in a received email text disappears and
    > message replacing the original text appears in its place: An icon shaped
    > like a sheet of paper with upper corner turned down and the letter "i" is in
    > the middle of this sheet and following this "i" is: "Message cannot be found
    > The contents of this message cannot be found. Windows Mail"
    > I have Windows Mail 6.0.6000. I have McAfee Security from my ISP Cox.
    > Thank you for any help you can give me. Pamela
    >
    >
    >
    >
    >
    > Windows Mail
    >
    > "Gary VanderMolen" wrote:
    >

    >> I don't see a detailed problem description from you in this thread.
    >>
    >> --
    >> Gary VanderMolen, MS-MVP (Mail)
    >>
    >>
    >> "gary" <gary@xxxxxx> wrote in message news:0D557F20-ADDB-47A0-ACD2-73E145A23871@xxxxxx

    >> >I have been having the same problem but only in my junk mail folder but not
    >> > with all messages. I am using an acer computer with Vista and windows mail.
    >> > My anti virus program is ESET NOD32 Antivirus. I have checked with my service
    >> > provider and they cannot find any thing in there storage on my account either
    >> >
    >> > "Diana" wrote:
    >> >
    >> >> Using Vista and Windows Mail. Every time I exit the mail program and
    >> >> re-enter, the messages still appear to be there (from, subject and received
    >> >> still there) but the messages themselves say "Message cannot be found. The
    >> >> contents of this message cannot be found. Windows Mail". This happens to
    >> >> all messages -- inbox, sent items, deleted items.
    >> >>
    >> >> I am using a pop-server through a cable company connection to receive email.
    >> >>
    >> >> I would appreciate any thoughts on why this is happening.
    >> >> --
    >> >> Diana
    >>

      My System SpecsSystem Spec


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