McAfee antivirus is among the top three troublemakers for Windows Mail.
Sometimes it takes a while before symptoms start showing up.
First of all, turn off email scanning in McAfee, although that is seldom sufficient.
Next, delete that email account (because it has been corrupted by McAfee),
restart Windows Mail, then recreate the account.
If the problem continues, the only way you can prove or disprove that
McAfee is the culprit is to uninstall it, followed by using their debris removal tool:
If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:
Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of overly intrusive antivirus products: http://download.live.com/wlmail
Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
Gary VanderMolen, MS-MVP (Mail)
"pam" <pam@xxxxxx> wrote in message news:0E0CF9E0-5F11-4EEC-A346-663262245FE7@xxxxxx
> Hi Gary, Intermittently the text in a received email text disappears and
> message replacing the original text appears in its place: An icon shaped
> like a sheet of paper with upper corner turned down and the letter "i" is in
> the middle of this sheet and following this "i" is: "Message cannot be found
> The contents of this message cannot be found. Windows Mail"
> I have Windows Mail 6.0.6000. I have McAfee Security from my ISP Cox.
> Thank you for any help you can give me. Pamela
> Windows Mail
> "Gary VanderMolen" wrote:
>> I don't see a detailed problem description from you in this thread.
>> Gary VanderMolen, MS-MVP (Mail)
>> "gary" <gary@xxxxxx> wrote in message news:0D557F20-ADDB-47A0-ACD2-73E145A23871@xxxxxx
>> >I have been having the same problem but only in my junk mail folder but not
>> > with all messages. I am using an acer computer with Vista and windows mail.
>> > My anti virus program is ESET NOD32 Antivirus. I have checked with my service
>> > provider and they cannot find any thing in there storage on my account either
>> > "Diana" wrote:
>> >> Using Vista and Windows Mail. Every time I exit the mail program and
>> >> re-enter, the messages still appear to be there (from, subject and received
>> >> still there) but the messages themselves say "Message cannot be found. The
>> >> contents of this message cannot be found. Windows Mail". This happens to
>> >> all messages -- inbox, sent items, deleted items.
>> >> I am using a pop-server through a cable company connection to receive email.
>> >> I would appreciate any thoughts on why this is happening.
>> >> --
>> >> Diana