Vista - Unable to delete 2 emails from inbox

My Aunt just got her new vista with windows mail and within 2 days got a
phishing email and a smutty spam email before she got her junk filters set.
Now for some reason the Will NOT DELETE. we have tried everything from drag
and drop to move to folder and setting the filters so it would move then to
the junk folder and nothing works . i have gone through windows KB and vista
help and support and found nothing that worked. i have searched everywhere
but can't seem to find anything that might help. Any suggestions?

"tigeress357" <tigeress357@xxxxxx> ha scritto nel
messaggio news:F0A36993-5903-4CD8-AF12-90AEF5CA7A71@xxxxxx

"tigeress357" <tigeress357@xxxxxx> wrote in message
news:F0A36993-5903-4CD8-AF12-90AEF5CA7A71@xxxxxxDownload and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

Hi Tigeress357 and robertosegrelli,

This will show you how to fix the stuck undeletable email message problem:

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and anti-spyware/adware programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.

Windows Mail problems

Have a great day,
Shawn

Go to Windows Mail problems
and read through the sections labeled FIRST and SECOND.

--
Gary VanderMolen, MS-MVP (WLMail)


"tigeress357" <tigeress357@xxxxxx> wrote in message news:F0A36993-5903-4CD8-AF12-90AEF5CA7A71@xxxxxx

Thanks to all hope one of these works.