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01-31-2008
| #1 (permalink) |
| | "Unable to convert graphic. Continue with document conversion" When receiving attachments with logo or photos (word or excel) I cannot open them. I get the above message.... Then I get the message "file format may not be supported by any of the installed convertors or the file may be corrupt". If I instruct not to convert the doc opens but without photos or logos. If I forward same email and attachment to another computer running windows xp there is no problem opening the file. Very frustrating...Any suggestions???? Thanks in advance :-D -- Annie |
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01-31-2008
| #2 (permalink) |
| | Re: "Unable to convert graphic. Continue with document conversion" "Annie" <Annie@xxxxxx> wrote in message news:69E20DC8-0B9D-4F33-8EDB-8C21495F2842@xxxxxx Quote: > When receiving attachments with logo or photos (word or excel) I cannot > open > them. I get the above message.... > > Then I get the message "file format may not be supported by any of the > installed convertors or the file may be corrupt". If I instruct not to > convert the doc opens but without photos or logos. > > If I forward same email and attachment to another computer running windows > xp there is no problem opening the file. > > Very frustrating...Any suggestions???? Thanks in advance :-D > > -- > Annie click on the paperclip and get the file names? What is the part of the file names after the last period? You may be lacking the software needed to open files of this type. |
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01-31-2008
| #3 (permalink) |
| | Re: "Unable to convert graphic. Continue with document conversion" Hi Robert, Tried to save and open - same issues. File name is ".doc" Thanks for very quick response -- Annie "robertmiles@xxxxxx" wrote: Quote: > > "Annie" <Annie@xxxxxx> wrote in message > news:69E20DC8-0B9D-4F33-8EDB-8C21495F2842@xxxxxx Quote: > > When receiving attachments with logo or photos (word or excel) I cannot > > open > > them. I get the above message.... > > > > Then I get the message "file format may not be supported by any of the > > installed convertors or the file may be corrupt". If I instruct not to > > convert the doc opens but without photos or logos. > > > > If I forward same email and attachment to another computer running windows > > xp there is no problem opening the file. > > > > Very frustrating...Any suggestions???? Thanks in advance :-D > > > > -- > > Annie > Can you save the attachment without opening it? If not, can you at least > click on the paperclip and get the file names? What is the part of the file > names after the last period? You may be lacking the software needed > to open files of this type. > > > |
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01-31-2008
| #4 (permalink) |
| | Re: "Unable to convert graphic. Continue with document conversion" Hi Robert, When I save and open I have same issues. file is ".doc" Thanks for quick response -- Annie "robertmiles@xxxxxx" wrote: Quote: > > "Annie" <Annie@xxxxxx> wrote in message > news:69E20DC8-0B9D-4F33-8EDB-8C21495F2842@xxxxxx Quote: > > When receiving attachments with logo or photos (word or excel) I cannot > > open > > them. I get the above message.... > > > > Then I get the message "file format may not be supported by any of the > > installed convertors or the file may be corrupt". If I instruct not to > > convert the doc opens but without photos or logos. > > > > If I forward same email and attachment to another computer running windows > > xp there is no problem opening the file. > > > > Very frustrating...Any suggestions???? Thanks in advance :-D > > > > -- > > Annie > Can you save the attachment without opening it? If not, can you at least > click on the paperclip and get the file names? What is the part of the file > names after the last period? You may be lacking the software needed > to open files of this type. > > > |
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