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Vista Tutorial - Can't delete emails from sent, inbox, delete box

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Old 01-31-2008   #1 (permalink)
Tim
Guest


 
 

Can't delete emails from sent, inbox, delete box

Could anyone help me delete message from my email. The page states " Message
could not be displayed." I try to delete the message and it states "An
unknown error has occured. Please advise me how to get rid of the emails

Thanks in advance
Tim

My System SpecsSystem Spec
Old 01-31-2008   #2 (permalink)
mac
Guest


 
 

Re: Can't delete emails from sent, inbox, delete box


"Tim" <Tim@xxxxxx> wrote in message
news:3C4C8AF2-1E00-4ED0-BD64-D0676ACDE1AF@xxxxxx
Quote:

> Could anyone help me delete message from my email. The page states "
> Message
> could not be displayed." I try to delete the message and it states "An
> unknown error has occured. Please advise me how to get rid of the emails
>
> Thanks in advance
> Tim
A fix as been released by M$ to resolve the problem of undeletable mails:

"Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista"

http://support.microsoft.com/default.aspx/kb/941090

It works for all folders.
--
Regards Steve.
MS-MVP. [DTS] UK

My System SpecsSystem Spec
Old 01-31-2008   #3 (permalink)
Administrator


Join Date: Apr 2007
Vista x64 Ultimate SP2, Windows 7 Ultimate x64
 
 

Re: Can't delete emails from sent, inbox, delete box

Quote  Quote: Originally Posted by Tim View Post
Could anyone help me delete message from my email. The page states " Message
could not be displayed." I try to delete the message and it states "An
unknown error has occured. Please advise me how to get rid of the emails

Thanks in advance
Tim
Hi Tim,

This will help show you how to fix the stuck undeletable email message problem.

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and anti-spyware/adware programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.

Windows Mail problems

Have a great day,
Shawn
My System SpecsSystem Spec
Old 01-31-2008   #4 (permalink)
ajbabao
Guest


 
 

Re: Can't delete emails from sent, inbox, delete box


This download link should do the trick in resolving that buggy issue
with Windows Mail. That happened to me..

'Download details: Update for Windows Vista (KB941090)'
(http://tinyurl.com/2twv6a)


--
ajbabao
Posted via http://www.vistaheads.com

My System SpecsSystem Spec
Old 02-01-2008   #5 (permalink)
maima121
Guest


 
 

RE: Can't delete emails from sent, inbox, delete box

Hi, try this link
http://support.microsoft.com/default.aspx/kb/941090
Tomaz Janez
"Tim" wrote:
Quote:

> Could anyone help me delete message from my email. The page states " Message
> could not be displayed." I try to delete the message and it states "An
> unknown error has occured. Please advise me how to get rid of the emails
>
> Thanks in advance
> Tim
My System SpecsSystem Spec
Old 02-01-2008   #6 (permalink)
avalonx
Guest


 
 

Re: Can't delete emails from sent, inbox, delete box


A number of users are experiencing problems with Windows Mail and
deleting messages from the Inbox and Outbox. The message will first
become unviewable in the reading pane and will then generate an error
when you try to delete it. This is usually caused by a corrupt
mailstore. To rebuild the mailstore (WindowsMail.MSMessageStore), follow
these steps:
1. Back up the email you wish to keep. While rebuilding the mailstore
shouldn't result in any loss of email, it is always better to be safe.

2. Close Windows Mail.

3. Click the Start Button and select Computer.

4. Navigate to C:\Users\your
username/AppData/Local/Microsoft/WindowsMail.

5. Delete WindowsMail.MSMessageStore.

6. Open the Backup directory.

7. Open the new directory.

8. Delete WindowsMail.MSMessageStore.

9. Open Windows Mail to rebuild the mailstore database.

You should now be able to view and delete the problematic message(s).

I found this on tech -recipes website,Hope it works,


--
avalonx
Posted via http://www.vistaheads.com

My System SpecsSystem Spec
Old 02-01-2008   #7 (permalink)
Administrator


Join Date: Apr 2007
Vista x64 Ultimate SP2, Windows 7 Ultimate x64
 
 

Re: Can't delete emails from sent, inbox, delete box

Quote  Quote: Originally Posted by avalonx View Post
A number of users are experiencing problems with Windows Mail and
deleting messages from the Inbox and Outbox. The message will first
become unviewable in the reading pane and will then generate an error
when you try to delete it. This is usually caused by a corrupt
mailstore. To rebuild the mailstore (WindowsMail.MSMessageStore), follow
these steps:
1. Back up the email you wish to keep. While rebuilding the mailstore
shouldn't result in any loss of email, it is always better to be safe.

2. Close Windows Mail.

3. Click the Start Button and select Computer.

4. Navigate to C:\Users\your
username/AppData/Local/Microsoft/WindowsMail.

5. Delete WindowsMail.MSMessageStore.

6. Open the Backup directory.

7. Open the new directory.

8. Delete WindowsMail.MSMessageStore.

9. Open Windows Mail to rebuild the mailstore database.

You should now be able to view and delete the problematic message(s).

I found this on tech -recipes website,Hope it works,


--
avalonx
Posted via Microsoft Windows Vista Community Forums - Vistaheads
Hi avalonx,

This is a old solution, that could cause problems with Recovered Messages. Microsoft has since come out with a KB941090 update fix for this problem.


This will help show you how to fix the stuck undeletable email message problem.

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and anti-spyware/adware programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.

Windows Mail problems

Have a great day,
Shawn
My System SpecsSystem Spec
Old 02-01-2008   #8 (permalink)
Guest


 
 

Re: Can't delete emails from sent, inbox, delete box


"avalonx" <avalonx.343ys1@xxxxxx-mx.forums.vistaheads.com> wrote in message
news:avalonx.343ys1@xxxxxx-mx.forums.vistaheads.com...
Quote:

>
> A number of users are experiencing problems with Windows Mail and
> deleting messages from the Inbox and Outbox. The message will first
> become unviewable in the reading pane and will then generate an error
> when you try to delete it. This is usually caused by a corrupt
> mailstore. To rebuild the mailstore (WindowsMail.MSMessageStore), follow
> these steps:
> 1. Back up the email you wish to keep. While rebuilding the mailstore
> shouldn't result in any loss of email, it is always better to be safe.
>
> 2. Close Windows Mail.
>
> 3. Click the Start Button and select Computer.
>
> 4. Navigate to C:\Users\your
> username/AppData/Local/Microsoft/WindowsMail.
>
> 5. Delete WindowsMail.MSMessageStore.
>
> 6. Open the Backup directory.
>
> 7. Open the new directory.
>
> 8. Delete WindowsMail.MSMessageStore.
>
> 9. Open Windows Mail to rebuild the mailstore database.
>
> You should now be able to view and delete the problematic message(s).
>
> I found this on tech -recipes website,Hope it works,
>
>
> --
> avalonx
> Posted via http://www.vistaheads.com
>
Looks like you haven't found this fix, which usually works faster:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.


My System SpecsSystem Spec
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