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03-06-2008
| #1 (permalink) |
| | I Can't delete some messagese in delete folder I get a message that an unknown error has occured. when I try to delete permanently some messages, especially those with attached files. This also applies to some messages without large attached files....seems to be no consistant pattern. Have run full system check with norton--did not help. HELP someone--I am NOT a geek, just an old curmudgeon trying to use the technology... Thanks |
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03-06-2008
| #2 (permalink) |
| | Re: I Can't delete some messagese in delete folder Your problem statement was very revealing. Norton is the culprit. Windows Mail is not compatible with most McAfee and Norton security programs. Those will need to be uninstalled, NOT just disabled. After uninstalling your non-compatible antivirus, download and install a more compatible antivirus like: AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff or Avast free edition: http://www.avast.com/eng/download-avast-home.html With either of those, during the install phase you must select custom install, and then deselect the email scanning option. -- Gary VanderMolen, MS-MVP (WLMail) "dkulow@xxxxxx" <dkulow@xxxxxx@discussions.microsoft.com> wrote in message news:FDDB6A7E-0512-4265-A700-B8BC217525CF@xxxxxx Quote: >I get a message that an unknown error has occured. when I try to delete > permanently some messages, especially those with attached files. This also > applies to some messages without large attached files....seems to be no > consistant pattern. Have run full system check with norton--did not help. > HELP someone--I am NOT a geek, just an old curmudgeon trying to use the > technology... > Thanks |
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03-06-2008
| #3 (permalink) |
| XP Pro 32bit | Re: I Can't delete some messagese in delete folder Which email client are you using? Outlook 2007? Outlook Express? I know that norton has an outlook extension that does nothing but make outlook 2007 behave absolutely retarted. |
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03-06-2008
| #4 (permalink) |
| Vista x64 Ultimate SP2, Windows 7 Ultimate x64 | Re: I Can't delete some messagese in delete folder  Quote: Originally Posted by dkulow  I get a message that an unknown error has occured. when I try to delete permanently some messages, especially those with attached files. This also applies to some messages without large attached files....seems to be no consistant pattern. Have run full system check with norton--did not help. HELP someone--I am NOT a geek, just an old curmudgeon trying to use the technology... Thanks This will help show you how to fix the stuck undeletable email message problem in Windows Mail. Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and anti-spyware/adware programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder. Windows Mail problems Shawn |
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