For the past few weeks I've been getting episodes of Windows Mail closing
and reporting that "Data Execution Prevention has closed Windows Mail". It
seems to occur when I'm in the middle of preparing a message - it has never
occurred when I clicked "Send/Receive". The problem first occurred a few
hours after receiving a message with three PDFs totaling 5 MB in size.

When this first occurred I had the current version of NOD32 (3.0.642)
running but I turned off email scanning and the problem still happens every
few days. On two of the crashes Windows Mail reported it couldn't find a
few messages, and some messages were gone from my Inbox, but after deleting
one or two such messages I was able to get back all the missing email.

Is the best bet that NOD32 corrupted my email files? Are there other
possibilities I should be thinking of or testing for? Is there some way to
keep things like this from happening without ditching all my old mail?

Compacting the email database didn't fix the problem.

"Mickey Segal" <not_monitored@xxxxxx> wrote in message
news:%230f20pvgIHA.4164@xxxxxx

> For the past few weeks I've been getting episodes of Windows Mail closing
> and reporting that "Data Execution Prevention has closed Windows Mail".
> It seems to occur when I'm in the middle of preparing a message - it has
> never occurred when I clicked "Send/Receive". The problem first occurred
> a few hours after receiving a message with three PDFs totaling 5 MB in
> size.
>
> When this first occurred I had the current version of NOD32 (3.0.642)
> running but I turned off email scanning and the problem still happens
> every few days. On two of the crashes Windows Mail reported it couldn't
> find a few messages, and some messages were gone from my Inbox, but after
> deleting one or two such messages I was able to get back all the missing
> email.
>
> Is the best bet that NOD32 corrupted my email files? Are there other
> possibilities I should be thinking of or testing for? Is there some way
> to keep things like this from happening without ditching all my old mail?
>
> Compacting the email database didn't fix the problem.

I think I've read that a recent update of NOD32 (details not available)
made it start causing problems in Windows Mail. You could always try
uninstalling NOD32 and see if that helps. If it does, also remove your
email account under Windows Mail, restart Windows Mail, and create
the account again in case it has corrupted the account.

If this fixes your problem, you may want a replacement antivirus program
that doesn't cause such problems. I suggest either avast! or AVG,
either one with a custom install that tells it to leave out the part that
scans
email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

If you're using it for a business, you may be required to use a paid
version of either of these instead of the free version.

I had reported a problem with a pervious version of NOD32 in the thread
"NOD32 messing up separation between different account in Windows Mail".
The new version fixes that problem but I'm wondering whether it causes this
new problem.

If I have NOD32 email scanning turned off and the problem still occurs is it
likely to be fixed by uninstalling NOD32?

<robertmiles@xxxxxx> wrote in message
news:OzIa7MwgIHA.5208@xxxxxx

> I think I've read that a recent update of NOD32 (details not available)
> made it start causing problems in Windows Mail. You could always try
> uninstalling NOD32 and see if that helps. If it does, also remove your
> email account under Windows Mail, restart Windows Mail, and create
> the account again in case it has corrupted the account.
>
> If this fixes your problem, you may want a replacement antivirus program
> that doesn't cause such problems. I suggest either avast! or AVG,
> either one with a custom install that tells it to leave out the part that
> scans
> email.

Sorry, I haven't read enough about the NOD32 problem to have an
answer for that.

"Mickey Segal" <not_monitored@xxxxxx> wrote in message
news:eNkZwnwgIHA.2268@xxxxxx

>I had reported a problem with a pervious version of NOD32 in the thread
>"NOD32 messing up separation between different account in Windows Mail".
>The new version fixes that problem but I'm wondering whether it causes this
>new problem.
>
> If I have NOD32 email scanning turned off and the problem still occurs is
> it likely to be fixed by uninstalling NOD32?
>
> <robertmiles@xxxxxx> wrote in message
> news:OzIa7MwgIHA.5208@xxxxxx

>> I think I've read that a recent update of NOD32 (details not available)
>> made it start causing problems in Windows Mail. You could always try
>> uninstalling NOD32 and see if that helps. If it does, also remove your
>> email account under Windows Mail, restart Windows Mail, and create
>> the account again in case it has corrupted the account.
>>
>> If this fixes your problem, you may want a replacement antivirus program
>> that doesn't cause such problems. I suggest either avast! or AVG,
>> either one with a custom install that tells it to leave out the part that
>> scans
>> email.

>

I would first delete, then recreate the email account. If that doesn't cure the
problem, uninstall NOD32.
--
Gary VanderMolen, MS-MVP (WLMail)

"Mickey Segal" <not_monitored@xxxxxx> wrote in message news:eNkZwnwgIHA.2268@xxxxxx

>I had reported a problem with a pervious version of NOD32 in the thread "NOD32 messing up separation between different account in
>Windows Mail". The new version fixes that problem but I'm wondering whether it causes this new problem.
>
> If I have NOD32 email scanning turned off and the problem still occurs is it likely to be fixed by uninstalling NOD32?
>
> <robertmiles@xxxxxx> wrote in message news:OzIa7MwgIHA.5208@xxxxxx

>> I think I've read that a recent update of NOD32 (details not available)
>> made it start causing problems in Windows Mail. You could always try
>> uninstalling NOD32 and see if that helps. If it does, also remove your
>> email account under Windows Mail, restart Windows Mail, and create
>> the account again in case it has corrupted the account.
>>
>> If this fixes your problem, you may want a replacement antivirus program
>> that doesn't cause such problems. I suggest either avast! or AVG,
>> either one with a custom install that tells it to leave out the part that scans
>> email.

>

I looked at the Windows Mail files and found a recovery folder and lots of
0KB files that appeared to be debris from previous events. In addition,
many of my folders were still in Local Folders, an echo of my having brought
the email over from Outlook Express, and there were a lot of eml files in
the Windows Mail folder itself. I decided to clean all of that up before
doing anything, and so far so good. If the problem doesn't come back I
would be inclined to believe that cleaning up the debris restored the karma
of Windows Mail.

BTW, one annoying thing about NOD32 is that when I uncheck "Enable email
protection" and reboot, NOD32 enables email protection. Also, when I
disable all protection to do an installation, re-enabling protection
reinstates all forms of protection, including email protection. Does anyone
know how to be more firm in getting NOD32 to turn off email protection?

"Gary VanderMolen" <gary@xxxxxx> wrote in message
news:OWBEgGygIHA.4076@xxxxxx

>I would first delete, then recreate the email account. If that doesn't cure
>the
> problem, uninstall NOD32.

I've never used NOD32, so I can't advise you how to shut down
its email scanning permanently. If it doesn't have that option
(permanently disabling email scanning), I'd get rid of it.

--
Gary VanderMolen, MS-MVP (WLMail)


"Mickey Segal" <not_monitored@xxxxxx> wrote in message news:%23OAhUaWhIHA.5088@xxxxxx

>I looked at the Windows Mail files and found a recovery folder and lots of 0KB files that appeared to be debris from previous
>events. In addition, many of my folders were still in Local Folders, an echo of my having brought the email over from Outlook
>Express, and there were a lot of eml files in the Windows Mail folder itself. I decided to clean all of that up before doing
>anything, and so far so good. If the problem doesn't come back I would be inclined to believe that cleaning up the debris
>restored the karma of Windows Mail.
>
> BTW, one annoying thing about NOD32 is that when I uncheck "Enable email protection" and reboot, NOD32 enables email protection.
> Also, when I disable all protection to do an installation, re-enabling protection reinstates all forms of protection, including
> email protection. Does anyone know how to be more firm in getting NOD32 to turn off email protection?
>
> "Gary VanderMolen" <gary@xxxxxx> wrote in message news:OWBEgGygIHA.4076@xxxxxx

>>I would first delete, then recreate the email account. If that doesn't cure the
>> problem, uninstall NOD32.

>

Windows Mail crashed again today. The crashes always seem to happen when I
have multiple messages open. Typically I have one message open (and at
least most of the time saved in Drafts) and then I go to some other message
folder within Windows Mail to find an old message to quote. The identity of
the opened folder seems to be different each time. I don't remember if I
was always doing a text search of a folder, but that may be the case.

I did not see debris from the crash in the Windows Mail folder other than a
bunch of log files.

Does this ring any bells?

Have you uninstalled NOD32 yet?

--
Gary VanderMolen, MS-MVP (WLMail)


"Mickey Segal" <not_monitored@xxxxxx> wrote in message news:uIhwyWehIHA.4396@xxxxxx

> Windows Mail crashed again today. The crashes always seem to happen when I have multiple messages open. Typically I have one
> message open (and at least most of the time saved in Drafts) and then I go to some other message folder within Windows Mail to
> find an old message to quote. The identity of the opened folder seems to be different each time. I don't remember if I was
> always doing a text search of a folder, but that may be the case.
>
> I did not see debris from the crash in the Windows Mail folder other than a bunch of log files.
>
> Does this ring any bells?

I haven't uninstalled NOD32, but email scanning was definitely off during
today's DEP episode.

Is there some log of DEP events that gives insight? I see that there is a
way of turning off DEP for a particular program, but I'm not enthusiastic
about doing that or completely getting rid of NOD32.

"Gary VanderMolen" <gary@xxxxxx> wrote in message
news:uX2AMLhhIHA.1164@xxxxxx

> Have you uninstalled NOD32 yet?