Vista - The message can not be deleted from the outbox

I have a message stuck in my outbox that can not be deleted. I didn't even
try to send the message, but it is in there and the message body of the email
says "Message could not be Displayed" and that Windows Mail encountered an
unexpected problem while displaying this message. Check your computer for
low memory or low disk space and try again.

I do not have either. Unfortunately this is preventing me from sending
other messages. I have restarted my computer, but it still does not send or
delete.

Can anyone help me?

"The Mays" <The Mays@xxxxxx> wrote in message
news:19B439D6-4FD9-410C-9A37-997AAA10A9CE@xxxxxxDownload and install this hotfix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
Certain common antivirus programs, such as most of those from
Norton or McAfee, tend to cause this and other problems in Windows
Mail, although seldom immediately, so if you have such a program,
remember where to find the hotfix and hope it will install again if you
need it again. A recent version of the Trend antivirus program also
causes assorted problems in Windows Mail.

Thank you SO MUCH Robert. This fixed it. I'm eternally grateful!

"robertmiles@xxxxxx" wrote:

Hi The Mays,

This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

The KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the "First" section in this tutorial about antivirus and anti-spyware/adware programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the "Second" section to fix the stuck message problem.

Windows Mail problems

Shawn

You're welcome.

"The Mays" <TheMays@xxxxxx> wrote in message
news:F99D71DA-6ABD-497A-B4A9-D5E5080EF951@xxxxxx

"The Mays" wrote:

"robertmiles@xxxxxx" wrote:

Hello

The same problem I am experiencing - I have downloaded the 'hotfix' from the
provided website and refreshed thepage as suggested, what do I do now to
delete the message from the outbox as it still is not deleting. Can you help
please?

"robertmiles@xxxxxx" wrote:

Hello Carol,

This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

The KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the "First" section in this tutorial about antivirus and other security programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the "Second" section to fix the stuck message problem.


Windows Mail problems


If this does not help, then try the manual methods as well.

Hope this helps you,
Shawn

Did you install the hotfix after you downloaded it? If not, it won't do
much.
If it refuses to install, try again with the version for the other bit
length, in
case you have guessed wrong on which one you need. If both refuse to
install, try the Vista SP1 update, but expect it to take hours longer to
install.

http://windowshelp.microsoft.com/Win...svistasp1.mspx

If neither the hotfix or the update helps, you may need to try the
WORKAROUND
section of the hotfix description.

The hotfix and the update sometimes fail to delete the problem messages, but
should at least make it possible for you to do this, so try again if one of
them installs.

"Carol" <Carol@xxxxxx> wrote in message
news:12CA0455-D8DB-47CF-BB03-2D0E32F87907@xxxxxx