Windows Vista Forums

How My Windows Vista Mail Problem Was Solved

  1. #1


    David Jaggers Guest

    How My Windows Vista Mail Problem Was Solved

    Hey Everybody,
    I kept getting an error message ("invalid user name or password") everytime
    I tried to enter in my user name and password to get access to my email with
    Windows Vista on my new computer. After an exhaustive effort to solve the
    problem with my ISP and with HP (including deactivating Windows Vista
    Firewall and shield and uninstalling my spy and virus software and then
    reinstalling Vista) I contacted Microsoft and paid a well spent $60 and they
    quickly resolved the problem. Here's what I had to do to make it work.

    Open Mail, go to Tools, and then Accounts, click Add and created an E-mail
    account. (Type "POP3" in the field "My incoming mail server is a _____
    server." Under "Incoming mail (POP3):" type: pop.(your service provider),
    mine is "suddenlink.net" so it reads "pop.suddenlink.net." Under "Outgoing
    mail (SMTP):" type "smtp." and your service provider, mine is
    "suddenlink.net" so it reads "smtp.suddenlink.net." Next, and this is where
    I goofed, under "Incoming Mail Server" it asks for your "E-mail username:".
    Put your FULL EMAIL ADDRESS not just the name before "@." Mine reads
    dsjaggers@xxxxxx. Then enter in your password (that you gave your
    internet service provider) in the "Password:" field.{And I checked the box
    "Remember password" so I don't have to do that every time I go to get my
    email.} Then MAKE SURE to check the box under "Outgoing Mail Server" that
    says beside it "My server requires authentication.")

    Then while you're in "Properties." Click on the "General" tab. Under "Mail
    Account" make sure that "pop." and your internet service provider is in the
    top field Under "Mail Account." Mine reads "pop.suddenlink.net" Under "User
    Informantion" make sure your name is in the "Name:" field. Mine reads "David
    Jaggers." Under "E'mail address:" it should have your full E-mail address.
    Mine is dsjaggers@xxxxxx. And then, and this is important, make sure
    to put a check in the box adjacent to the words "Include this account when
    receiving mail or synchronizing." (I don't think I did that I had done that
    before I called Microsoft.

    Next they had me to to the "Advanced" tab and check the box under "Delivery"
    that says "Leave a copy of messages on server." I got the impression that
    this wasn't necessary but as it was recommended I did it anyway.

    I think the problem was that I didn't have my full email address in my
    "E-mail username:" and that I didn't have all the necessary boxes checked.
    And, I think that was it. I hope it helps.

    Cheers,
    David


      My System SpecsSystem Spec

  2. #2


    Guest

    Re: How My Windows Vista Mail Problem Was Solved


    "David Jaggers" <dsjaggers@xxxxxx> wrote in message
    news:ucbnzhbmIHA.1164@xxxxxx

    > Hey Everybody,
    > I kept getting an error message ("invalid user name or password")
    > everytime I tried to enter in my user name and password to get access to
    > my email with Windows Vista on my new computer. After an exhaustive effort
    > to solve the problem with my ISP and with HP (including deactivating
    > Windows Vista Firewall and shield and uninstalling my spy and virus
    > software and then reinstalling Vista) I contacted Microsoft and paid a
    > well spent $60 and they quickly resolved the problem. Here's what I had to
    > do to make it work.
    >
    > Open Mail, go to Tools, and then Accounts, click Add and created an
    > E-mail account. (Type "POP3" in the field "My incoming mail server is a
    > _____ server." Under "Incoming mail (POP3):" type: pop.(your service
    > provider), mine is "suddenlink.net" so it reads "pop.suddenlink.net."
    > Under "Outgoing mail (SMTP):" type "smtp." and your service provider, mine
    > is "suddenlink.net" so it reads "smtp.suddenlink.net." Next, and this is
    > where I goofed, under "Incoming Mail Server" it asks for your "E-mail
    > username:". Put your FULL EMAIL ADDRESS not just the name before "@." Mine
    > reads dsjaggers@xxxxxx. Then enter in your password (that you gave
    > your internet service provider) in the "Password:" field.{And I checked
    > the box "Remember password" so I don't have to do that every time I go to
    > get my email.} Then MAKE SURE to check the box under "Outgoing Mail
    > Server" that says beside it "My server requires authentication.")
    The prefixes for the servers vary with which email provider you are using.
    Check your email provider's instructions before you assume which prefixes
    they use. Many, but not all, do use the pop. and smtp. prefixes, though.

    > Then while you're in "Properties." Click on the "General" tab. Under "Mail
    > Account" make sure that "pop." and your internet service provider is in
    > the top field Under "Mail Account." Mine reads "pop.suddenlink.net" Under
    > "User Informantion" make sure your name is in the "Name:" field. Mine
    > reads "David Jaggers." Under "E'mail address:" it should have your full
    > E-mail address. Mine is dsjaggers@xxxxxx. And then, and this is
    > important, make sure to put a check in the box adjacent to the words
    > "Include this account when receiving mail or synchronizing." (I don't
    > think I did that I had done that before I called Microsoft.
    >
    Some require that you use the entire email address, and some require that
    you leave off the part starting with @.

    > Next they had me to to the "Advanced" tab and check the box under
    > "Delivery" that says "Leave a copy of messages on server." I got the
    > impression that this wasn't necessary but as it was recommended I did it
    > anyway.
    When you use this setting, it's usually a good idea to also enable one of
    the
    settings for eventually removing the messages from the server, to keep
    the server from getting so many of your messages that it refuses to accept
    any more.

    > I think the problem was that I didn't have my full email address in my
    > "E-mail username:" and that I didn't have all the necessary boxes checked.
    > And, I think that was it. I hope it helps.
    >
    > Cheers,
    > David
    Don't assume that all email providers follow the same pattern used by your
    email provider. Many do, though.



      My System SpecsSystem Spec

  3. #3


    Gary VanderMolen Guest

    Re: How My Windows Vista Mail Problem Was Solved

    In other words, follow the published instructions of your mail provider.
    That was an expensive lesson to learn.

    --
    Gary VanderMolen, MS-MVP (WLMail)


    "David Jaggers" <dsjaggers@xxxxxx> wrote in message news:ucbnzhbmIHA.1164@xxxxxx

    > Hey Everybody,
    > I kept getting an error message ("invalid user name or password") everytime I tried to enter in my user name and password to get
    > access to my email with Windows Vista on my new computer. After an exhaustive effort to solve the problem with my ISP and with
    > HP (including deactivating Windows Vista Firewall and shield and uninstalling my spy and virus software and then reinstalling
    > Vista) I contacted Microsoft and paid a well spent $60 and they quickly resolved the problem. Here's what I had to do to make it
    > work.
    >
    > Open Mail, go to Tools, and then Accounts, click Add and created an E-mail account. (Type "POP3" in the field "My incoming mail
    > server is a _____ server." Under "Incoming mail (POP3):" type: pop.(your service provider), mine is "suddenlink.net" so it reads
    > "pop.suddenlink.net." Under "Outgoing mail (SMTP):" type "smtp." and your service provider, mine is "suddenlink.net" so it reads
    > "smtp.suddenlink.net." Next, and this is where I goofed, under "Incoming Mail Server" it asks for your "E-mail username:". Put
    > your FULL EMAIL ADDRESS not just the name before "@." Mine reads dsjaggers@xxxxxx. Then enter in your password (that you
    > gave your internet service provider) in the "Password:" field.{And I checked the box "Remember password" so I don't have to do
    > that every time I go to get my email.} Then MAKE SURE to check the box under "Outgoing Mail Server" that says beside it "My
    > server requires authentication.")
    >
    > Then while you're in "Properties." Click on the "General" tab. Under "Mail Account" make sure that "pop." and your internet
    > service provider is in the top field Under "Mail Account." Mine reads "pop.suddenlink.net" Under "User Informantion" make sure
    > your name is in the "Name:" field. Mine reads "David Jaggers." Under "E'mail address:" it should have your full E-mail address.
    > Mine is dsjaggers@xxxxxx. And then, and this is important, make sure to put a check in the box adjacent to the words
    > "Include this account when receiving mail or synchronizing." (I don't think I did that I had done that before I called
    > Microsoft.
    >
    > Next they had me to to the "Advanced" tab and check the box under "Delivery" that says "Leave a copy of messages on server." I
    > got the impression that this wasn't necessary but as it was recommended I did it anyway.
    >
    > I think the problem was that I didn't have my full email address in my "E-mail username:" and that I didn't have all the
    > necessary boxes checked. And, I think that was it. I hope it helps.
    >
    > Cheers,
    > David


      My System SpecsSystem Spec


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