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04-24-2008
| #1 (permalink) |
| | Delete message I have a message in my inbox dated 21/4/2008 which I cannot delete. The message is from 'Customer Service' - I can't view the message or the properties. When I try to delete I get a message 'An unknown error has occurred' and will not delete. I'm using Vista with Windows Mail. Help please. Terry D. |
My System Specs |
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04-24-2008
| #2 (permalink) |
| | Re: Delete message "Terry D" <terry.dutson@xxxxxx/com> wrote in message news:AH0Qj.70140$kN5.45966@xxxxxx-gui.ntli.net... Quote: >I have a message in my inbox dated 21/4/2008 which I cannot delete. The >message is from 'Customer Service' - I can't view the message or the >properties. When I try to delete I get a message 'An unknown error has >occurred' and will not delete. I'm using Vista with Windows Mail. Help >please. > > Terry D. antivirus program. What if any antivirus programs do you have? For a temporary fix, download and install this hotfix, with Windows Mail not running: http://support.microsoft.com/default.aspx/kb/941090 Although it's labelled as for stuck messages in the Outbox, it also works in other folders. If you don't know whether you have a 32-bit version of Vista or a 64-bit version, try the hotfix for the 32-bit version first. The update Vista SP1 also includes this hotfix, but takes longer to install. .. |
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04-24-2008
| #3 (permalink) |
| | Re: Delete message <robertmiles@xxxxxx> wrote in message news:uyss0lhpIHA.3804@xxxxxx Quote: > > "Terry D" <terry.dutson@xxxxxx/com> wrote in message > news:AH0Qj.70140$kN5.45966@xxxxxx-gui.ntli.net... Quote: >>I have a message in my inbox dated 21/4/2008 which I cannot delete. The >>message is from 'Customer Service' - I can't view the message or the >>properties. When I try to delete I get a message 'An unknown error has >>occurred' and will not delete. I'm using Vista with Windows Mail. Help >>please. >> >> Terry D. > antivirus program. What if any antivirus programs do you have? > > For a temporary fix, download and install this hotfix, with Windows Mail > not running: > > http://support.microsoft.com/default.aspx/kb/941090 > > Although it's labelled as for stuck messages in the Outbox, it also works > in > other folders. If you don't know whether you have a 32-bit version of > Vista > or a 64-bit version, try the hotfix for the 32-bit version first. The > update > Vista SP1 also includes this hotfix, but takes longer to install. > . > >Tried installing the hotfix for 32 bit but I still can't delete the >message. My antivirus software is PC Guard (Virgin). Thanks anyway. |
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04-24-2008
| #4 (permalink) |
| | Re: Delete message "Terry D" <terry.dutson@xxxxxx/com> wrote in message news:YU1Qj.103521$5i5.18586@xxxxxx-gui.ntli.net... Quote: > > <robertmiles@xxxxxx> wrote in message > news:uyss0lhpIHA.3804@xxxxxx Quote: >> >> "Terry D" <terry.dutson@xxxxxx/com> wrote in message >> news:AH0Qj.70140$kN5.45966@xxxxxx-gui.ntli.net... Quote: >>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The >>>message is from 'Customer Service' - I can't view the message or the >>>properties. When I try to delete I get a message 'An unknown error has >>>occurred' and will not delete. I'm using Vista with Windows Mail. Help >>>please. >>> >>> Terry D. >> antivirus program. What if any antivirus programs do you have? >> >> For a temporary fix, download and install this hotfix, with Windows Mail >> not running: >> >> http://support.microsoft.com/default.aspx/kb/941090 >> >> Although it's labelled as for stuck messages in the Outbox, it also works >> in >> other folders. If you don't know whether you have a 32-bit version of >> Vista >> or a 64-bit version, try the hotfix for the 32-bit version first. The >> update >> Vista SP1 also includes this hotfix, but takes longer to install. >> . >> >>Tried installing the hotfix for 32 bit but I still can't delete the >>message. My antivirus software is PC Guard (Virgin). Thanks anyway. > Terry D. the hotfix will just refuse to install, but there's still a chance to other one will. |
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04-24-2008
| #5 (permalink) |
| | Re: Delete message <robertmiles@xxxxxx> wrote in message news:Oo2hggipIHA.4848@xxxxxx Quote: > > "Terry D" <terry.dutson@xxxxxx/com> wrote in message > news:YU1Qj.103521$5i5.18586@xxxxxx-gui.ntli.net... Quote: >> >> <robertmiles@xxxxxx> wrote in message >> news:uyss0lhpIHA.3804@xxxxxx Quote: >>> >>> "Terry D" <terry.dutson@xxxxxx/com> wrote in message >>> news:AH0Qj.70140$kN5.45966@xxxxxx-gui.ntli.net... >>>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The >>>>message is from 'Customer Service' - I can't view the message or the >>>>properties. When I try to delete I get a message 'An unknown error has >>>>occurred' and will not delete. I'm using Vista with Windows Mail. Help >>>>please. >>>> >>>> Terry D. >>> Unknown errors in Windows Mail are often due to interference from an >>> antivirus program. What if any antivirus programs do you have? >>> >>> For a temporary fix, download and install this hotfix, with Windows Mail >>> not running: >>> >>> http://support.microsoft.com/default.aspx/kb/941090 >>> >>> Although it's labelled as for stuck messages in the Outbox, it also >>> works in >>> other folders. If you don't know whether you have a 32-bit version of >>> Vista >>> or a 64-bit version, try the hotfix for the 32-bit version first. The >>> update >>> Vista SP1 also includes this hotfix, but takes longer to install. >>> . >>> >>>Tried installing the hotfix for 32 bit but I still can't delete the >>>message. My antivirus software is PC Guard (Virgin). Thanks anyway. >> Terry D. > the hotfix will just refuse to install, but there's still a chance to > other one > will. > message which I can't delete. Never happened before. Terry D. |
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04-24-2008
| #6 (permalink) |
| | Re: Delete message If all else fails, install WLM: http://get.live.com/wlmail/overview -- Gary VanderMolen, MS-MVP (WLMail) "Terry D" <terry.dutson@xxxxxx/com> wrote in message news:rZ2Qj.72419$jH5.54541@xxxxxx-win.ntli.net... Quote: > > <robertmiles@xxxxxx> wrote in message news:Oo2hggipIHA.4848@xxxxxx Quote: >> >> "Terry D" <terry.dutson@xxxxxx/com> wrote in message news:YU1Qj.103521$5i5.18586@xxxxxx-gui.ntli.net... Quote: >>> >>> <robertmiles@xxxxxx> wrote in message news:uyss0lhpIHA.3804@xxxxxx >>>> >>>> "Terry D" <terry.dutson@xxxxxx/com> wrote in message news:AH0Qj.70140$kN5.45966@xxxxxx-gui.ntli.net... >>>>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The message is from 'Customer Service' - I can't view the >>>>>message or the properties. When I try to delete I get a message 'An unknown error has occurred' and will not delete. I'm >>>>>using Vista with Windows Mail. Help please. >>>>> >>>>> Terry D. >>>> Unknown errors in Windows Mail are often due to interference from an >>>> antivirus program. What if any antivirus programs do you have? >>>> >>>> For a temporary fix, download and install this hotfix, with Windows Mail >>>> not running: >>>> >>>> http://support.microsoft.com/default.aspx/kb/941090 >>>> >>>> Although it's labelled as for stuck messages in the Outbox, it also works in >>>> other folders. If you don't know whether you have a 32-bit version of Vista >>>> or a 64-bit version, try the hotfix for the 32-bit version first. The update >>>> Vista SP1 also includes this hotfix, but takes longer to install. >>>> . >>>> >>>>Tried installing the hotfix for 32 bit but I still can't delete the message. My antivirus software is PC Guard (Virgin). >>>>Thanks anyway. >>> >>> Terry D. >> the hotfix will just refuse to install, but there's still a chance to other one >> will. >> > The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with this message which I can't delete. Never happened before. > > Terry D. |
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04-24-2008
| #7 (permalink) |
| | Re: Delete message There's also a WORKAROUND section at that web site, which you may need to try. "Terry D" <terry.dutson@xxxxxx/com> wrote in message news:rZ2Qj.72419$jH5.54541@xxxxxx-win.ntli.net... Quote: > > <robertmiles@xxxxxx> wrote in message > news:Oo2hggipIHA.4848@xxxxxx Quote: >> >> "Terry D" <terry.dutson@xxxxxx/com> wrote in message >> news:YU1Qj.103521$5i5.18586@xxxxxx-gui.ntli.net... Quote: >>> >>> <robertmiles@xxxxxx> wrote in message >>> news:uyss0lhpIHA.3804@xxxxxx >>>> >>>> "Terry D" <terry.dutson@xxxxxx/com> wrote in message >>>> news:AH0Qj.70140$kN5.45966@xxxxxx-gui.ntli.net... >>>>>I have a message in my inbox dated 21/4/2008 which I cannot delete. The >>>>>message is from 'Customer Service' - I can't view the message or the >>>>>properties. When I try to delete I get a message 'An unknown error has >>>>>occurred' and will not delete. I'm using Vista with Windows Mail. Help >>>>>please. >>>>> >>>>> Terry D. >>>> Unknown errors in Windows Mail are often due to interference from an >>>> antivirus program. What if any antivirus programs do you have? >>>> >>>> For a temporary fix, download and install this hotfix, with Windows >>>> not running: >>>> >>>> http://support.microsoft.com/default.aspx/kb/941090 >>>> >>>> Although it's labelled as for stuck messages in the Outbox, it also >>>> works in >>>> other folders. If you don't know whether you have a 32-bit version of >>>> Vista >>>> or a 64-bit version, try the hotfix for the 32-bit version first. The >>>> update >>>> Vista SP1 also includes this hotfix, but takes longer to install. >>>> . >>>> >>>>Tried installing the hotfix for 32 bit but I still can't delete the >>>>message. My antivirus software is PC Guard (Virgin). Thanks anyway. >>> >>> Terry D. >> of >> the hotfix will just refuse to install, but there's still a chance to >> other one >> will. >> > The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with this > message which I can't delete. Never happened before. > > Terry D. |
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04-24-2008
| #8 (permalink) |
| | Re: Delete message "Terry D" <terry.dutson@xxxxxx/com> wrote in message news:rZ2Qj.72419$jH5.54541@xxxxxx-win.ntli.net... Quote: > > The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with this > message which I can't delete. Never happened before. > > Terry D. http://www.oehelp.com/WMUtil/Default.aspx -- Regards Steve. MS-MVP : Mail. [DTS] UK. |
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04-24-2008
| #9 (permalink) |
| | Re: Delete message " mac" <macknever@xxxxxx> wrote in message news:O2rtRVjpIHA.4912@xxxxxx Quote: > > "Terry D" <terry.dutson@xxxxxx/com> wrote in message > news:rZ2Qj.72419$jH5.54541@xxxxxx-win.ntli.net... Quote: >> >> The 64 bit won't install, so my Vista is 32 bit. I'm still stuck with >> this message which I can't delete. Never happened before. >> >> Terry D. > Try this tool: > http://www.oehelp.com/WMUtil/Default.aspx > -- > Regards Steve. > MS-MVP : Mail. > [DTS] UK. > finally deleted. Thanks to all for your replies. Terry D. |
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