Vista Tutorial - windows security blocking connection to internet

05-06-2008

My Windows Mail had been working fine for several months after I got a new
notebook with Vista. This week when I try to connect (we use Comcast), I get
a Windows Security box that asks for my username and password. I know I'm
giving the right info. The box goes away and comes back if I try again but I
never get a server connection (no new mail, can't send, etc). If I click
cancel instead, I get a failure to connect message e.g., Account:
'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Server
Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC92.

I saw this problem somewhere earlier on this forum and did as suggested: I
had Norton 360 via a free trial that was expiring. I uninstalled it (we have
some other antivirus program that I can install later today -- but it may be
a Norton product). For now I'm running without antivirus protection and
still get the same security question and error messages.

HELP! I can get to my mail via a web connection to the Comcast site but
would like e-mail software that's functional. Should I just give up on
Windows mail and go back to Outlook? I liked using Outlook Express for
personal use better than full Outlook I use at work but if Windows Mail isn't
compatible with most antivirus software, what good is it?

05-06-2008

I dare say the uninstaller told you that Norton was removed, but their
uninstallers are known to tell lies. You need to use this utility to be
absolutely sure:

http://service1.symantec.com/SUPPORT...05033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"AlexC" <AlexC@xxxxxx> wrote in message
news:2A829EFE-3027-4305-91D4-E7738AF8654B@xxxxxx

Quote:

> My Windows Mail had been working fine for several months after I got a new
> notebook with Vista. This week when I try to connect (we use Comcast), I

get

Quote:

> a Windows Security box that asks for my username and password. I know I'm
> giving the right info. The box goes away and comes back if I try again

but I

Quote:

> never get a server connection (no new mail, can't send, etc). If I click
> cancel instead, I get a failure to connect message e.g., Account:
> 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Server
> Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error:
> 0x800CCC90, Error Number: 0x800CCC92.
>
> I saw this problem somewhere earlier on this forum and did as suggested: I
> had Norton 360 via a free trial that was expiring. I uninstalled it (we

have

Quote:

> some other antivirus program that I can install later today -- but it may

be

Quote:

> a Norton product). For now I'm running without antivirus protection and
> still get the same security question and error messages.
>
> HELP! I can get to my mail via a web connection to the Comcast site but
> would like e-mail software that's functional. Should I just give up on
> Windows mail and go back to Outlook? I liked using Outlook Express for
> personal use better than full Outlook I use at work but if Windows Mail

isn't

Quote:

> compatible with most antivirus software, what good is it?

05-06-2008

Norton programs often leave a lot of debris behind after an uninstall.
Use the Norton removal tool:
http://service1.symantec.com/Support...05033108162039

Also, since Norton corrupted that mail account, delete the account, restart
Windows Mail, then recreate the account.

Once your mail is working properly, download and install a more compatible
antivirus, such as:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

--
Gary VanderMolen, MS-MVP (WLMail)

"AlexC" <AlexC@xxxxxx> wrote in message news:2A829EFE-3027-4305-91D4-E7738AF8654B@xxxxxx

Quote:

> My Windows Mail had been working fine for several months after I got a new
> notebook with Vista. This week when I try to connect (we use Comcast), I get
> a Windows Security box that asks for my username and password. I know I'm
> giving the right info. The box goes away and comes back if I try again but I
> never get a server connection (no new mail, can't send, etc). If I click
> cancel instead, I get a failure to connect message e.g., Account:
> 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Server
> Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error:
> 0x800CCC90, Error Number: 0x800CCC92.
>
> I saw this problem somewhere earlier on this forum and did as suggested: I
> had Norton 360 via a free trial that was expiring. I uninstalled it (we have
> some other antivirus program that I can install later today -- but it may be
> a Norton product). For now I'm running without antivirus protection and
> still get the same security question and error messages.
>
> HELP! I can get to my mail via a web connection to the Comcast site but
> would like e-mail software that's functional. Should I just give up on
> Windows mail and go back to Outlook? I liked using Outlook Express for
> personal use better than full Outlook I use at work but if Windows Mail isn't
> compatible with most antivirus software, what good is it?

05-06-2008	#1 (permalink)
AlexC Guest n/a posts	windows security blocking connection to internet My Windows Mail had been working fine for several months after I got a new notebook with Vista. This week when I try to connect (we use Comcast), I get a Windows Security box that asks for my username and password. I know I'm giving the right info. The box goes away and comes back if I try again but I never get a server connection (no new mail, can't send, etc). If I click cancel instead, I get a failure to connect message e.g., Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Server Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92. I saw this problem somewhere earlier on this forum and did as suggested: I had Norton 360 via a free trial that was expiring. I uninstalled it (we have some other antivirus program that I can install later today -- but it may be a Norton product). For now I'm running without antivirus protection and still get the same security question and error messages. HELP! I can get to my mail via a web connection to the Comcast site but would like e-mail software that's functional. Should I just give up on Windows mail and go back to Outlook? I liked using Outlook Express for personal use better than full Outlook I use at work but if Windows Mail isn't compatible with most antivirus software, what good is it?
My System Specs

05-06-2008	#2 (permalink)
Hal Hostetler [MVP P/I] Guest n/a posts	Re: windows security blocking connection to internet I dare say the uninstaller told you that Norton was removed, but their uninstallers are known to tell lies. You need to use this utility to be absolutely sure: http://service1.symantec.com/SUPPORT...05033108162039 Download and run the Norton Removal Tool Hal -- Hal Hostetler, CPBE -- hhh@xxxxxx Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com "AlexC" <AlexC@xxxxxx> wrote in message news:2A829EFE-3027-4305-91D4-E7738AF8654B@xxxxxx Quote: > My Windows Mail had been working fine for several months after I got a new > notebook with Vista. This week when I try to connect (we use Comcast), I get Quote: > a Windows Security box that asks for my username and password. I know I'm > giving the right info. The box goes away and comes back if I try again but I Quote: > never get a server connection (no new mail, can't send, etc). If I click > cancel instead, I get a failure to connect message e.g., Account: > 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Server > Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error: > 0x800CCC90, Error Number: 0x800CCC92. > > I saw this problem somewhere earlier on this forum and did as suggested: I > had Norton 360 via a free trial that was expiring. I uninstalled it (we have Quote: > some other antivirus program that I can install later today -- but it may be Quote: > a Norton product). For now I'm running without antivirus protection and > still get the same security question and error messages. > > HELP! I can get to my mail via a web connection to the Comcast site but > would like e-mail software that's functional. Should I just give up on > Windows mail and go back to Outlook? I liked using Outlook Express for > personal use better than full Outlook I use at work but if Windows Mail isn't Quote: > compatible with most antivirus software, what good is it?
My System Specs

05-06-2008	#3 (permalink)
Gary VanderMolen Guest n/a posts	Re: windows security blocking connection to internet Norton programs often leave a lot of debris behind after an uninstall. Use the Norton removal tool: http://service1.symantec.com/Support...05033108162039 Also, since Norton corrupted that mail account, delete the account, restart Windows Mail, then recreate the account. Once your mail is working properly, download and install a more compatible antivirus, such as: AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff or Avast free edition: http://www.avast.com/eng/download-avast-home.html With either of those, during the install phase you must select custom install, and then deselect the email scanning option. -- Gary VanderMolen, MS-MVP (WLMail) "AlexC" <AlexC@xxxxxx> wrote in message news:2A829EFE-3027-4305-91D4-E7738AF8654B@xxxxxx Quote: > My Windows Mail had been working fine for several months after I got a new > notebook with Vista. This week when I try to connect (we use Comcast), I get > a Windows Security box that asks for my username and password. I know I'm > giving the right info. The box goes away and comes back if I try again but I > never get a server connection (no new mail, can't send, etc). If I click > cancel instead, I get a failure to connect message e.g., Account: > 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Server > Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error: > 0x800CCC90, Error Number: 0x800CCC92. > > I saw this problem somewhere earlier on this forum and did as suggested: I > had Norton 360 via a free trial that was expiring. I uninstalled it (we have > some other antivirus program that I can install later today -- but it may be > a Norton product). For now I'm running without antivirus protection and > still get the same security question and error messages. > > HELP! I can get to my mail via a web connection to the Comcast site but > would like e-mail software that's functional. Should I just give up on > Windows mail and go back to Outlook? I liked using Outlook Express for > personal use better than full Outlook I use at work but if Windows Mail isn't > compatible with most antivirus software, what good is it?
My System Specs

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