Windows Vista Forums
Vista Forums Home Join Vista Forums Windows 7 Forum Vista Tutorials Tags
Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks.

Go Back   Vista Forums > Vista Newsgroups > Vista mail

Vista - Vista email not SENDING messages - never had this happen before

Reply
 
Old 05-15-2008   #1 (permalink)
bosley7


 
 

Vista email not SENDING messages - never had this happen before

As of last night, my Vista email is still receiving messages, but not
sending. Have checked with the hosting company...my settings are fine...have
not changed.

There is an email in my outbox that when I try to delete it, it says
"unknown error"...it will not allow me to delete it.

Am also getting this error message, but not sure if it is related. HELP!!!
An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
Error Number: 0x800C013E

Message number 1 could not be retrieved. Account:
'Grant@xxxxxx', Server: 'pop.secureserver.net', Protocol: POP3,
Server Response: '-ERR unable to open that message', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800420CD




My System SpecsSystem Spec
Old 05-15-2008   #2 (permalink)
oldcrazyamy


 
 

RE: Vista email not SENDING messages - never had this happen before

I started having this same exact problem myself last night.
I am not getting that detailed of an error message though - just the unknown
error message.

My System SpecsSystem Spec
Old 05-15-2008   #3 (permalink)


 
 

Re: Vista email not SENDING messages - never had this happen before

"bosley7" <bosley7@xxxxxx> wrote in message
news:28D5A7E1-6804-4A19-B8C6-7D7D0BB5D14C@xxxxxx
Quote:

> As of last night, my Vista email is still receiving messages, but not
> sending. Have checked with the hosting company...my settings are
> fine...have
> not changed.
>
> There is an email in my outbox that when I try to delete it, it says
> "unknown error"...it will not allow me to delete it.
>
> Am also getting this error message, but not sure if it is related.
> HELP!!!
> An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No,
> Error Number: 0x800C013E
>
> Message number 1 could not be retrieved. Account:
> 'Grant@xxxxxx', Server: 'pop.secureserver.net', Protocol:
> POP3,
> Server Response: '-ERR unable to open that message', Port: 110,
> Secure(SSL):
> No, Server Error: 0x800CCC90, Error Number: 0x800420CD
>
Undeletable messages, unknown errors, and error messages referring to port 0
are often caused by interference from antivirus programs. What if any
antivirus
programs do you have?

For a temporary fix of the undeletable messages problem, and possibly to the
problem sending messages, download and install this hotfix, with Windows
Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other
folders. If you don't know whether you have a 32-bit version of Vista or
a 64-bit version, try the hotfix for the 32-bit version first. The Vista
SP1
update include this hotfix and more, but takes longer to install.

If it does not also fix the incoming message problem, you may need to
log in through webmail and delete the oldest message you have not been
able to download.


My System SpecsSystem Spec
Old 05-15-2008   #4 (permalink)


 
 

Re: Vista email not SENDING messages - never had this happen before


"oldcrazyamy" <oldcrazyamy@xxxxxx> wrote in message
news:8EF0C8EB-6537-4EAC-A448-FAC924F4D29B@xxxxxx
Quote:

>I started having this same exact problem myself last night.
> I am not getting that detailed of an error message though - just the
> unknown
> error message.
>
What if any antivirus programs do you have? Unknown errors in Windows
Mail are often due to interference from an antivirus program.


My System SpecsSystem Spec
Old 05-16-2008   #5 (permalink)
oldcrazyamy


 
 

Re: Vista email not SENDING messages - never had this happen befor

Quote:

> Undeletable messages, unknown errors, and error messages referring to port 0
> are often caused by interference from antivirus programs. What if any
> antivirus
> programs do you have?
>
> For a temporary fix of the undeletable messages problem, and possibly to the
> problem sending messages, download and install this hotfix, with Windows
> Mail not running:
>
> http://support.microsoft.com/default.aspx/kb/941090
>
> Although it's labelled as for mail stuck in the Outbox, it also works in
> other
> folders. If you don't know whether you have a 32-bit version of Vista or
> a 64-bit version, try the hotfix for the 32-bit version first. The Vista
> SP1
> update include this hotfix and more, but takes longer to install.
>
> If it does not also fix the incoming message problem, you may need to
> log in through webmail and delete the oldest message you have not been
> able to download.

The update took care of my problem. Thank you.
I am running McAfee antivirus software. Are there changes I need to make to
keep this from happening again?
My System SpecsSystem Spec
Old 05-16-2008   #6 (permalink)


 
 

Re: Vista email not SENDING messages - never had this happen befor


"oldcrazyamy" <oldcrazyamy@xxxxxx> wrote in message
news:C97A9908-DA3A-47A6-91FF-4252345B484D@xxxxxx
Quote:

>
Quote:

>> Undeletable messages, unknown errors, and error messages referring to
>> port 0
>> are often caused by interference from antivirus programs. What if any
>> antivirus
>> programs do you have?
>>
>> For a temporary fix of the undeletable messages problem, and possibly to
>> the
>> problem sending messages, download and install this hotfix, with Windows
>> Mail not running:
>>
>> http://support.microsoft.com/default.aspx/kb/941090
>>
>> Although it's labelled as for mail stuck in the Outbox, it also works in
>> other
>> folders. If you don't know whether you have a 32-bit version of Vista or
>> a 64-bit version, try the hotfix for the 32-bit version first. The Vista
>> SP1
>> update include this hotfix and more, but takes longer to install.
>>
>> If it does not also fix the incoming message problem, you may need to
>> log in through webmail and delete the oldest message you have not been
>> able to download.
>
>
> The update took care of my problem. Thank you.
> I am running McAfee antivirus software. Are there changes I need to make
> to
> keep this from happening again?
Yes. Most versions of the McAfee antivirus software occasionally cause this
and other problems in Windows Mail, and need to be uninstalled, not just
disabled, to stop them from creating these problems. You then often need
to run this cleanup program to remove what the uninstall leaves behind:

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

You may then need to remove your email account under Windows Mail,
then restart Windows Mail and add the account again.

You may then want a replacement antivirus program that doesn't cause
such problems. Most versions of the Norton antivirus program and a
recent version of the Trend antivirus program are bad choices; they also
cause problems in Windows Mail. I recommend either avast! or AVG,
either one with a custom install that tells it to leave out the part that
scans
email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/ww.download?prd=afe


My System SpecsSystem Spec
Reply

Thread Tools


Similar Threads
Thread Forum
Sending Outlook messages from Vista Vista mail
Vista-sending email Vista mail
error messages sending email Vista mail
email not sending outgoing messages with normal email account Vista mail
Vista not sending email Vista networking & sharing


Vista Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows Vista", the Start Orb, and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46