Vista - cannot delete mail in delete file

does anyone know what the problem is and how to fix it

"Ed Lapetina" <EdLapetina@xxxxxx> wrote in message
news:3DF1A16E-1426-4054-AF2E-CCF6BD06CED1@xxxxxxSuch problems are often due to interference from an antivirus
program. What if any antivirus programs do you have, and
have you ever had a Norton or McAfee antivirus program on
that computer?

For a temporary fix, download and install this hotfix, with
Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update contains this hotfix and more, but takes longer
to install.

Hi Ed,

This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and other security programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.


Windows Mail problems


Shawn