Windows Vista Forums
Vista Forums Home Join Vista Forums Windows 7 Forum Vista Tutorials Tags
Welcome to Windows Vista Forums. Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows Vista. The Vista forum also covers news and updates and has an extensive Windows Vista tutorial section that covers a wide range of tips and tricks.

Go Back   Vista Forums > Vista Newsgroups > Vista mail

Vista - Can receive but not send/reply to email

Reply
 
Old 05-27-2008   #1 (permalink)
Rick


 
 

Can receive but not send/reply to email

I am using Windows Mail (Vista) on an HP desktop and laptop computer. My ISP
is Charter. I use Norton as my security software.

My account settings for Charter are:

"Servers" tab of Windows Mail - Incoming mail: mail.charter.net, Outgoing
mail: mail.charter.net

"Advanced" tab - Incoming mail: 110, Outgoing mail: 25

The "Connection" and "Security" tabs are "blank".

When I am at my home location, I have no problems with either the desktop or
laptop computer functioning properly. When I am on the road (I spend summers
away from my home location) and connect to my email account using another
provider (my summer home phone company via DSL), I can receive email but I am
not able to send or reply to email.

This same problem occurs when I use my laptop in motels and other public
places on other trips.

The complete error message I receive is:

An unknown error has occurred. Subject 'test', Account: 'mail.charter.net',
Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '421 charter.net
connection refused from [207.183.168.76]', Port: 25, Secure(SSL): No, Server
Error: 421, Error Number: 0x800CCC67

Any thoughts oh learned ones?

My System SpecsSystem Spec
Old 05-27-2008   #2 (permalink)
Charlie Tame


 
 

Re: Can receive but not send/reply to email

Rick wrote:
Quote:

> I am using Windows Mail (Vista) on an HP desktop and laptop computer. My ISP
> is Charter. I use Norton as my security software.
>
> My account settings for Charter are:
>
> "Servers" tab of Windows Mail - Incoming mail: mail.charter.net, Outgoing
> mail: mail.charter.net
>
> "Advanced" tab - Incoming mail: 110, Outgoing mail: 25
>
> The "Connection" and "Security" tabs are "blank".
>
> When I am at my home location, I have no problems with either the desktop or
> laptop computer functioning properly. When I am on the road (I spend summers
> away from my home location) and connect to my email account using another
> provider (my summer home phone company via DSL), I can receive email but I am
> not able to send or reply to email.
>
> This same problem occurs when I use my laptop in motels and other public
> places on other trips.
>
> The complete error message I receive is:
>
> An unknown error has occurred. Subject 'test', Account: 'mail.charter.net',
> Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '421 charter.net
> connection refused from [207.183.168.76]', Port: 25, Secure(SSL): No, Server
> Error: 421, Error Number: 0x800CCC67
>
> Any thoughts oh learned ones?

Yes, the mail server used to send will usually only allow users
connected to it's own network to send mail. When you collect mail your
"Authorization" to do so comes from your username and password. Neither
username or password have any effect on sending - your authorization
comes for the fact that you are a member of Charter's network - if you
were not authorized you could not connect at all. If you think about
this rule it makes sense because if they provided a "Open" server that
did not need authorization every spammer would use it.

Charter probably can give you access to their server from external
networks, you will have to then use a username and password in both
directions, Or you could ask them about using their webmail.

If you want the simple solution then when away from home set your SMTP
server name to that of your summer DSL provider, you will be on their
network so will be authorized.
My System SpecsSystem Spec
Reply

Thread Tools


Similar Threads
Thread Forum
can't send or reply to email Vista mail
Can Receive, can't send/reply Vista mail
I cannot send or reply to email Vista mail
Cannot forward nor reply, only send & receive msg Vista mail
WLM cannot press reply and some email cannot send Live Mail


Vista Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows Vista", the Start Orb, and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46