"Amy B." <AmyB@xxxxxx> wrote in message
>I received a SPAM email to my account, which is marked as spam, but Windows
> Mail did not automatically forward it to the proper folder. When I try to
> delete it, I get the message "an unknown error has occurred." I'm unable
> delete the email or move it to another folder...it appears I'll have to
> at it forever.
> Any suggestions?
In Windows Mail, unknown errors and undeletable messages are often due to
interference from an antivirus program. What if any antivirus programs do
have, and have you ever had a Norton or McAfee antivirus program on that
computer, even a free trial?
For a temporary fix, download and install this hotfix, with Windows Mail not
Although it's labelled as for mail stuck in the Outbox, it also works in
folders. If you don't know whether you have a 32-bit version of Vista or
a 64-bit version, try the hotfix for the 32-bit version first. The Vista
update includes this hotfix and more, but takes longer to install.
This won't necessarily delete the spam message, but should at least make
it possible for you to delete it.