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Deleting an email: "An unknown error has occurred."

  1. #1


    Amy B. Guest

    Deleting an email: "An unknown error has occurred."

    I received a SPAM email to my account, which is marked as spam, but Windows
    Mail did not automatically forward it to the proper folder. When I try to
    delete it, I get the message "an unknown error has occurred." I'm unable to
    delete the email or move it to another folder...it appears I'll have to look
    at it forever.

    Any suggestions?



      My System SpecsSystem Spec

  2.   


  3. #2


    Guest

    Re: Deleting an email: "An unknown error has occurred."


    "Amy B." <AmyB@xxxxxx> wrote in message
    news:6300A80C-5D3B-4C9C-817A-AA31E773C749@xxxxxx

    >I received a SPAM email to my account, which is marked as spam, but Windows
    > Mail did not automatically forward it to the proper folder. When I try to
    > delete it, I get the message "an unknown error has occurred." I'm unable
    > to
    > delete the email or move it to another folder...it appears I'll have to
    > look
    > at it forever.
    >
    > Any suggestions?
    >
    In Windows Mail, unknown errors and undeletable messages are often due to
    interference from an antivirus program. What if any antivirus programs do
    you
    have, and have you ever had a Norton or McAfee antivirus program on that
    computer, even a free trial?

    For a temporary fix, download and install this hotfix, with Windows Mail not
    running:

    http://support.microsoft.com/default.aspx/kb/941090

    Although it's labelled as for mail stuck in the Outbox, it also works in
    other
    folders. If you don't know whether you have a 32-bit version of Vista or
    a 64-bit version, try the hotfix for the 32-bit version first. The Vista
    SP1
    update includes this hotfix and more, but takes longer to install.

    This won't necessarily delete the spam message, but should at least make
    it possible for you to delete it.



      My System SpecsSystem Spec

  4. #3


    Gary VanderMolen Guest

    Re: Deleting an email: "An unknown error has occurred."

    Windows Mail does not mark messages as "spam".
    If yours are really marked that way, some third party security program is
    doing that. Unless you want to continue to have problems with Windows
    Mail, you must disable any part of security programs that interfere with
    email.

    --
    Gary VanderMolen, MS-MVP


    "Amy B." <AmyB@xxxxxx> wrote in message news:6300A80C-5D3B-4C9C-817A-AA31E773C749@xxxxxx

    >I received a SPAM email to my account, which is marked as spam, but Windows
    > Mail did not automatically forward it to the proper folder. When I try to
    > delete it, I get the message "an unknown error has occurred." I'm unable to
    > delete the email or move it to another folder...it appears I'll have to look
    > at it forever.
    >
    > Any suggestions?

      My System SpecsSystem Spec

  5. #4
    Brink's Avatar

    Administrator


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    Re: Deleting an email: "An unknown error has occurred."

    Quote Originally Posted by Amy B. View Post
    I received a SPAM email to my account, which is marked as spam, but Windows
    Mail did not automatically forward it to the proper folder. When I try to
    delete it, I get the message "an unknown error has occurred." I'm unable to
    delete the email or move it to another folder...it appears I'll have to look
    at it forever.

    Any suggestions?

    Hi Amy,

    This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

    The KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the "First" section in this tutorial about antivirus programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the "Second" section to fix the stuck message problem.


    Windows Mail problems

    It sounds like you have McAfee installed. Make sure you have all email options turned off for it.

    Shawn

      My System SpecsSystem Spec


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