Windows Vista Forums

Keeps Asking for Gmail Username and Password

  1. #1


    Lori Guest

    Keeps Asking for Gmail Username and Password

    My windows mail was working fine. Now it keeps asking for my username and
    password. I know it is correct and when I enter it, it asks for it again. If
    I press cancel it gives me this error.

    Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

      My System SpecsSystem Spec

  2. #2


    Gary VanderMolen Guest

    Re: Keeps Asking for Gmail Username and Password

    Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    Which antivirus are you running? Be sure to turn off its email scanning.

    Try this. Delete that mail account. Restart Windows Mail, then recreate the
    account. Does that help?

    --
    Gary VanderMolen, MS-MVP


    "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

    > My windows mail was working fine. Now it keeps asking for my username and
    > password. I know it is correct and when I enter it, it asks for it again. If
    > I press cancel it gives me this error.
    >
    > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

      My System SpecsSystem Spec

  3. #3


    Abbadon Guest

    Re: Keeps Asking for Gmail Username and Password

    This problem occured on my system and following the advice given by Gary, my
    email was restored.

    "Gary VanderMolen" wrote:

    > Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    > Which antivirus are you running? Be sure to turn off its email scanning.
    >
    > Try this. Delete that mail account. Restart Windows Mail, then recreate the
    > account. Does that help?
    >
    > --
    > Gary VanderMolen, MS-MVP
    >
    >
    > "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

    > > My windows mail was working fine. Now it keeps asking for my username and
    > > password. I know it is correct and when I enter it, it asks for it again. If
    > > I press cancel it gives me this error.
    > >
    > > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    > > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    > > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    >

      My System SpecsSystem Spec

  4. #4


    Gary VanderMolen Guest

    Re: Keeps Asking for Gmail Username and Password

    You do realize that recreating a corrupted account is only a temporary stopgap?

    --
    Gary VanderMolen, MS-MVP


    "Abbadon" <Abbadon@xxxxxx> wrote in message news:86C5F9A1-22C8-4CC4-B3EE-E2A933ADA389@xxxxxx

    > This problem occured on my system and following the advice given by Gary, my
    > email was restored.
    >
    > "Gary VanderMolen" wrote:
    >

    >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    >> Which antivirus are you running? Be sure to turn off its email scanning.
    >>
    >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
    >> account. Does that help?
    >>
    >> --
    >> Gary VanderMolen, MS-MVP
    >>
    >>
    >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

    >> > My windows mail was working fine. Now it keeps asking for my username and
    >> > password. I know it is correct and when I enter it, it asks for it again. If
    >> > I press cancel it gives me this error.
    >> >
    >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    >>

      My System SpecsSystem Spec

  5. #5


    WMBRIDGETT Guest

    Re: Keeps Asking for Gmail Username and Password

    I am having the same problem with my Windows Mail - getting error message:

    Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
    a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
    0x800CCC90, Error Number: 0x800CCC91

    Tried your fixes and they didnt work. Any other suggestions.

    "Gary VanderMolen" wrote:

    > Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    > Which antivirus are you running? Be sure to turn off its email scanning.
    >
    > Try this. Delete that mail account. Restart Windows Mail, then recreate the
    > account. Does that help?
    >
    > --
    > Gary VanderMolen, MS-MVP
    >
    >
    > "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

    > > My windows mail was working fine. Now it keeps asking for my username and
    > > password. I know it is correct and when I enter it, it asks for it again. If
    > > I press cancel it gives me this error.
    > >
    > > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    > > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    > > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    >

      My System SpecsSystem Spec

  6. #6


    Gary VanderMolen Guest

    Re: Keeps Asking for Gmail Username and Password

    Are you a former Adelphia customer? Only former Adelphia customers are
    allowed to use the server pop-server.roadrunner.com.

    Are you able to login to webmail at
    http://www.rr.com/webmailtransition/select.cfm

    --
    Gary VanderMolen, MS-MVP (Mail)


    "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

    >I am having the same problem with my Windows Mail - getting error message:
    >
    > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
    > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
    > 0x800CCC90, Error Number: 0x800CCC91
    >
    > Tried your fixes and they didnt work. Any other suggestions.
    >
    > "Gary VanderMolen" wrote:
    >

    >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    >> Which antivirus are you running? Be sure to turn off its email scanning.
    >>
    >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
    >> account. Does that help?
    >>
    >> --
    >> Gary VanderMolen, MS-MVP
    >>
    >>
    >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

    >> > My windows mail was working fine. Now it keeps asking for my username and
    >> > password. I know it is correct and when I enter it, it asks for it again. If
    >> > I press cancel it gives me this error.
    >> >
    >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    >>

      My System SpecsSystem Spec

  7. #7


    wmbridgett Guest

    Re: Keeps Asking for Gmail Username and Password

    Yes I am a former Adelphia customer. I use the CA Security system that they
    provide. I can get into the webmail thru roadrunner just fine. I've checked
    and double ck'd everything and can't find the problem.

    "Gary VanderMolen" wrote:

    > Are you a former Adelphia customer? Only former Adelphia customers are
    > allowed to use the server pop-server.roadrunner.com.
    >
    > Are you able to login to webmail at
    > http://www.rr.com/webmailtransition/select.cfm
    >
    > --
    > Gary VanderMolen, MS-MVP (Mail)
    >
    >
    > "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

    > >I am having the same problem with my Windows Mail - getting error message:
    > >
    > > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
    > > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
    > > 0x800CCC90, Error Number: 0x800CCC91
    > >
    > > Tried your fixes and they didnt work. Any other suggestions.
    > >
    > > "Gary VanderMolen" wrote:
    > >

    > >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    > >> Which antivirus are you running? Be sure to turn off its email scanning.
    > >>
    > >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
    > >> account. Does that help?
    > >>
    > >> --
    > >> Gary VanderMolen, MS-MVP
    > >>
    > >>
    > >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
    > >> > My windows mail was working fine. Now it keeps asking for my username and
    > >> > password. I know it is correct and when I enter it, it asks for it again. If
    > >> > I press cancel it gives me this error.
    > >> >
    > >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    > >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    > >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    > >>
    >

      My System SpecsSystem Spec

  8. #8


    Guest

    Re: Keeps Asking for Gmail Username and Password

    Did you leave the username blank, as the error message suggests? I don't
    think I've seen any email servers that accept blank usernames, and few
    of them even accept usernames with spaces in them.

    See if this helps:

    <http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fHMSLogic%2femail_help_topic.aspx%3ftopic%3dE%2bmail&topic=E+mail>

    "wmbridgett" <wmbridgett@xxxxxx> wrote in message
    news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx

    > Yes I am a former Adelphia customer. I use the CA Security system that
    > they
    > provide. I can get into the webmail thru roadrunner just fine. I've
    > checked
    > and double ck'd everything and can't find the problem.
    >
    > "Gary VanderMolen" wrote:
    >

    >> Are you a former Adelphia customer? Only former Adelphia customers are
    >> allowed to use the server pop-server.roadrunner.com.
    >>
    >> Are you able to login to webmail at
    >> http://www.rr.com/webmailtransition/select.cfm
    >>
    >> --
    >> Gary VanderMolen, MS-MVP (Mail)
    >>
    >>
    >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message
    >> news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

    >> >I am having the same problem with my Windows Mail - getting error
    >> >message:
    >> >
    >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response:
    >> > '-ERR
    >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
    >> > 0x800CCC90, Error Number: 0x800CCC91
    >> >
    >> > Tried your fixes and they didnt work. Any other suggestions.
    >> >
    >> > "Gary VanderMolen" wrote:
    >> >
    >> >> Sounds like the account is corrupted, possibly by a non-compatible
    >> >> antivirus.
    >> >> Which antivirus are you running? Be sure to turn off its email
    >> >> scanning.
    >> >>
    >> >> Try this. Delete that mail account. Restart Windows Mail, then
    >> >> recreate the
    >> >> account. Does that help?
    >> >>
    >> >> --
    >> >> Gary VanderMolen, MS-MVP
    >> >>
    >> >>
    >> >> "Lori" <Lori@xxxxxx> wrote in message
    >> >> news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
    >> >> > My windows mail was working fine. Now it keeps asking for my
    >> >> > username and
    >> >> > password. I know it is correct and when I enter it, it asks for it
    >> >> > again. If
    >> >> > I press cancel it gives me this error.
    >> >> >
    >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server
    >> >> > Response:
    >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995,
    >> >> > Secure(SSL):
    >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    >> >>
    >>


      My System SpecsSystem Spec

  9. #9


    Gary VanderMolen Guest

    Re: Keeps Asking for Gmail Username and Password

    When you enter the username, is it just the part of your RoadRunner
    email address before the @ symbol? All lower case?

    --
    Gary VanderMolen, MS-MVP (Mail)


    "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx

    > Yes I am a former Adelphia customer. I use the CA Security system that they
    > provide. I can get into the webmail thru roadrunner just fine. I've checked
    > and double ck'd everything and can't find the problem.
    >
    > "Gary VanderMolen" wrote:
    >

    >> Are you a former Adelphia customer? Only former Adelphia customers are
    >> allowed to use the server pop-server.roadrunner.com.
    >>
    >> Are you able to login to webmail at
    >> http://www.rr.com/webmailtransition/select.cfm
    >>
    >> --
    >> Gary VanderMolen, MS-MVP (Mail)
    >>
    >>
    >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

    >> >I am having the same problem with my Windows Mail - getting error message:
    >> >
    >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
    >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
    >> > 0x800CCC90, Error Number: 0x800CCC91
    >> >
    >> > Tried your fixes and they didnt work. Any other suggestions.
    >> >
    >> > "Gary VanderMolen" wrote:
    >> >
    >> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    >> >> Which antivirus are you running? Be sure to turn off its email scanning.
    >> >>
    >> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
    >> >> account. Does that help?
    >> >>
    >> >> --
    >> >> Gary VanderMolen, MS-MVP
    >> >>
    >> >>
    >> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
    >> >> > My windows mail was working fine. Now it keeps asking for my username and
    >> >> > password. I know it is correct and when I enter it, it asks for it again. If
    >> >> > I press cancel it gives me this error.
    >> >> >
    >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    >> >>
    >>

      My System SpecsSystem Spec

  10. #10


    wmbridgett Guest

    Re: Keeps Asking for Gmail Username and Password

    yes - it is the same as I have in the account properties also

    "Gary VanderMolen" wrote:

    > When you enter the username, is it just the part of your RoadRunner
    > email address before the @ symbol? All lower case?
    >
    > --
    > Gary VanderMolen, MS-MVP (Mail)
    >
    >
    > "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx

    > > Yes I am a former Adelphia customer. I use the CA Security system that they
    > > provide. I can get into the webmail thru roadrunner just fine. I've checked
    > > and double ck'd everything and can't find the problem.
    > >
    > > "Gary VanderMolen" wrote:
    > >

    > >> Are you a former Adelphia customer? Only former Adelphia customers are
    > >> allowed to use the server pop-server.roadrunner.com.
    > >>
    > >> Are you able to login to webmail at
    > >> http://www.rr.com/webmailtransition/select.cfm
    > >>
    > >> --
    > >> Gary VanderMolen, MS-MVP (Mail)
    > >>
    > >>
    > >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx
    > >> >I am having the same problem with my Windows Mail - getting error message:
    > >> >
    > >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
    > >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
    > >> > 0x800CCC90, Error Number: 0x800CCC91
    > >> >
    > >> > Tried your fixes and they didnt work. Any other suggestions.
    > >> >
    > >> > "Gary VanderMolen" wrote:
    > >> >
    > >> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    > >> >> Which antivirus are you running? Be sure to turn off its email scanning.
    > >> >>
    > >> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
    > >> >> account. Does that help?
    > >> >>
    > >> >> --
    > >> >> Gary VanderMolen, MS-MVP
    > >> >>
    > >> >>
    > >> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
    > >> >> > My windows mail was working fine. Now it keeps asking for my username and
    > >> >> > password. I know it is correct and when I enter it, it asks for it again. If
    > >> >> > I press cancel it gives me this error.
    > >> >> >
    > >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    > >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    > >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    > >> >>
    > >>
    >
    >

      My System SpecsSystem Spec

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