Vista - Lost all folders

06-13-2008

Kaspersky can also cause problems with Windows Mail, although
not as frequently as the big three troublemakers I mentioned below.
The only way to rule out Kaspersky as the possible culprit is to do a
temporary uninstall, then reboot and try Windows Mail again. If no
change, you can always reinstall Kaspersky.

--
Gary VanderMolen, MS-MVP

"Pericles" <pericles@xxxxxx> wrote in message news:653DC25F-6E00-4850-A7EC-79B61D2F94B6@xxxxxx

Quote:

> Thanks for that.
>
> I have been using Kaspersky AV for about eight years with no problems. How
> does that work with Vista and what about the problems with my other
> disappearing folders, please?
> --
> Pericles
>
>
> "Gary VanderMolen" wrote:
>

Quote:

>> In the case of Norton, McAfee, or Trend Micro antivirus software,
>> disabling is often insufficient, and those programs must be uninstalled
>> if you want a trouble-free Windows Mail.
>>
>> Another option is upgrading to Windows Live Mail, which is less prone
>> to suffering corruption from aggressive antivirus products. In any case,
>> email scanning must be disabled.
>>
>> --
>> Gary VanderMolen, MS-MVP
>>
>>
>> "Pericles" <pericles@xxxxxx> wrote in message news:33DBF787-2C02-41A6-B235-AC89E5AC1B47@xxxxxx

Quote:

>> >I have a similar problem. At first, I found that folders would 'disappear'
>> > in front of my eyes. Looking around, I found that the missing folders had
>> > tucked themselves inside others. I spent ages dragging them back where they
>> > belonged but when I checked the contents, by the time I was half-way down the
>> > folder list all the messages in the later folders had disappeared, together
>> > with the column headings. If I then close the mail program and restart it,
>> > all the folders except the 'Inbox' have disappeared completely.
>> >
>> > Restarting in 'Safe Mode', I could find all the folders and messages without
>> > difficulty, although some were not where they should be. After dragging them
>> > back to their right places again and restarting normally I found that the
>> > folders were in their right places, but on checking contents I found that the
>> > later folders had become corrupted again, as above. If I try checking the
>> > folders from the bottom of the list and working up, the same thing happens in
>> > reverse and even the folders that were ok when I started the check become
>> > corrupted.
>> >
>> > I have also had similar problems with folders moving around in my
>> > 'Documents' folder, so the problem appears not to be confined to Windows Mail!
>> >
>> > I have also tried turning off 'click-lock', disabling the e-mail scanners in
>> > my AV software and disabling the AV software completely and re-booting.
>> > Nothing makes any difference. A diagnostic check on the memory also found
>> > no problems.
>> >
>> > I have also had three or four 'blue screens' in the last two weeks or so,
>> > which may or may not be connected, but, so far have had no response from
>> > Microsoft.
>> >
>> > My Windows Updates are up-to-date as of yesterday, including SP1.
>> >
>> > Help, please!
>> > --
>> > Pericles
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> That link does not work.
>> >> If you want to link images, use something like http://imageshack.us/
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP
>> >>
>> >>
>> >> "jannerhank" <jannerhank@xxxxxx> wrote in message
>> >> news:B1F32A03-B712-4006-8F71-363F2642E442@xxxxxx
>> >> > Yes, but where was the Local Folders? I understand what you mean but there
>> >> > are no folders at all in Windows Mail, please look at the following
>> >> >
>> >> > http://vista64.net/forums/attachment...achmentid=4465 attachment.
>> >> > --
>> >> > jannerhank
>> >> >
>> >> >
>> >> > "sherbert" wrote:
>> >> >
>> >> >> Yes, this happened to me once and what I did was click on 'local folders' and
>> >> >> drag all the folders back to where they belong. Don't know why it happened in
>> >> >> the first place and it has never happened since...good luck.
>> >> >>
>> >> >> "jannerhank" wrote:
>> >> >>
>> >> >> >
>> >> >> > After a reboot I have lost all the folders in Windows Mail. I just have
>> >> >> > the received mail shown. So no Inbox, Outbox, Sent; Deleted, Junk etc.
>> >> >> > Never had this happen before or know of anyone who has?
>> >> >> >
>> >> >> > See attached file.
>> >> >> > Jannerhank
>> >> >> >
>> >> >> >
>> >> >> > +-------------------------------------------------------------------+
>> >> >> > |Filename: Windows Mail.jpg |
>> >> >> > |Download: http://vista64.net/forums/attachment...chmentid=4465|
>> >> >> > +-------------------------------------------------------------------+
>> >> >> >
>> >> >> > --
>> >> >> > jannerhank
>> >> >> >
>> >>

>>
>>

06-26-2008

This is all very frustrating. I have had this machine for about eight weeks
and have spent most of that time trying to sort out problems!

If I could, I'd go back to Windows 98, but that isn't supported now, is it?

Thank you all for trying.

--
Pericles

06-26-2008

Just reinstall Vista.
Hopefully you will have better luck the second time around.

--
Gary VanderMolen, MS-MVP (Mail)

"Pericles" <pericles@xxxxxx> wrote in message news:A906010F-3099-47FA-88AA-92102120AA75@xxxxxx

Quote:

> This is all very frustrating. I have had this machine for about eight weeks
> and have spent most of that time trying to sort out problems!
>
> If I could, I'd go back to Windows 98, but that isn't supported now, is it?
>
> Thank you all for trying.
>
> --
> Pericles

06-13-2008	#11 (permalink)
Gary VanderMolen n/a posts	Re: Lost all folders Kaspersky can also cause problems with Windows Mail, although not as frequently as the big three troublemakers I mentioned below. The only way to rule out Kaspersky as the possible culprit is to do a temporary uninstall, then reboot and try Windows Mail again. If no change, you can always reinstall Kaspersky. -- Gary VanderMolen, MS-MVP "Pericles" <pericles@xxxxxx> wrote in message news:653DC25F-6E00-4850-A7EC-79B61D2F94B6@xxxxxx Quote: > Thanks for that. > > I have been using Kaspersky AV for about eight years with no problems. How > does that work with Vista and what about the problems with my other > disappearing folders, please? > -- > Pericles > > > "Gary VanderMolen" wrote: > Quote: >> In the case of Norton, McAfee, or Trend Micro antivirus software, >> disabling is often insufficient, and those programs must be uninstalled >> if you want a trouble-free Windows Mail. >> >> Another option is upgrading to Windows Live Mail, which is less prone >> to suffering corruption from aggressive antivirus products. In any case, >> email scanning must be disabled. >> >> -- >> Gary VanderMolen, MS-MVP >> >> >> "Pericles" <pericles@xxxxxx> wrote in message news:33DBF787-2C02-41A6-B235-AC89E5AC1B47@xxxxxx Quote: >> >I have a similar problem. At first, I found that folders would 'disappear' >> > in front of my eyes. Looking around, I found that the missing folders had >> > tucked themselves inside others. I spent ages dragging them back where they >> > belonged but when I checked the contents, by the time I was half-way down the >> > folder list all the messages in the later folders had disappeared, together >> > with the column headings. If I then close the mail program and restart it, >> > all the folders except the 'Inbox' have disappeared completely. >> > >> > Restarting in 'Safe Mode', I could find all the folders and messages without >> > difficulty, although some were not where they should be. After dragging them >> > back to their right places again and restarting normally I found that the >> > folders were in their right places, but on checking contents I found that the >> > later folders had become corrupted again, as above. If I try checking the >> > folders from the bottom of the list and working up, the same thing happens in >> > reverse and even the folders that were ok when I started the check become >> > corrupted. >> > >> > I have also had similar problems with folders moving around in my >> > 'Documents' folder, so the problem appears not to be confined to Windows Mail! >> > >> > I have also tried turning off 'click-lock', disabling the e-mail scanners in >> > my AV software and disabling the AV software completely and re-booting. >> > Nothing makes any difference. A diagnostic check on the memory also found >> > no problems. >> > >> > I have also had three or four 'blue screens' in the last two weeks or so, >> > which may or may not be connected, but, so far have had no response from >> > Microsoft. >> > >> > My Windows Updates are up-to-date as of yesterday, including SP1. >> > >> > Help, please! >> > -- >> > Pericles >> > >> > >> > "Gary VanderMolen" wrote: >> > >> >> That link does not work. >> >> If you want to link images, use something like http://imageshack.us/ >> >> >> >> -- >> >> Gary VanderMolen, MS-MVP >> >> >> >> >> >> "jannerhank" <jannerhank@xxxxxx> wrote in message >> >> news:B1F32A03-B712-4006-8F71-363F2642E442@xxxxxx >> >> > Yes, but where was the Local Folders? I understand what you mean but there >> >> > are no folders at all in Windows Mail, please look at the following >> >> > >> >> > http://vista64.net/forums/attachment...achmentid=4465 attachment. >> >> > -- >> >> > jannerhank >> >> > >> >> > >> >> > "sherbert" wrote: >> >> > >> >> >> Yes, this happened to me once and what I did was click on 'local folders' and >> >> >> drag all the folders back to where they belong. Don't know why it happened in >> >> >> the first place and it has never happened since...good luck. >> >> >> >> >> >> "jannerhank" wrote: >> >> >> >> >> >> > >> >> >> > After a reboot I have lost all the folders in Windows Mail. I just have >> >> >> > the received mail shown. So no Inbox, Outbox, Sent; Deleted, Junk etc. >> >> >> > Never had this happen before or know of anyone who has? >> >> >> > >> >> >> > See attached file. >> >> >> > Jannerhank >> >> >> > >> >> >> > >> >> >> > +-------------------------------------------------------------------+ >> >> >> > \|Filename: Windows Mail.jpg \| >> >> >> > \|Download: http://vista64.net/forums/attachment...chmentid=4465\| >> >> >> > +-------------------------------------------------------------------+ >> >> >> > >> >> >> > -- >> >> >> > jannerhank >> >> >> > >> >> >> >>
My System Specs

06-26-2008	#12 (permalink)
Pericles n/a posts	Re: Lost all folders This is all very frustrating. I have had this machine for about eight weeks and have spent most of that time trying to sort out problems! If I could, I'd go back to Windows 98, but that isn't supported now, is it? Thank you all for trying. -- Pericles
My System Specs

06-26-2008	#13 (permalink)
Gary VanderMolen n/a posts	Re: Lost all folders Just reinstall Vista. Hopefully you will have better luck the second time around. -- Gary VanderMolen, MS-MVP (Mail) "Pericles" <pericles@xxxxxx> wrote in message news:A906010F-3099-47FA-88AA-92102120AA75@xxxxxx Quote: > This is all very frustrating. I have had this machine for about eight weeks > and have spent most of that time trying to sort out problems! > > If I could, I'd go back to Windows 98, but that isn't supported now, is it? > > Thank you all for trying. > > -- > Pericles
My System Specs

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