Originally Posted by Jude

My son has tried to send a 40 slide presentation to himself at his school.
This seems to be stuck in the Outbox and I am unable to delete it. When I
tried I got "an unfortunate error has occured" message. So I am able to
receive messages but not send them. Can anyone please tell me a (simple) way
to resolve this? Cheers
--
Jude

Hi Jude,

This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and other security programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.


Windows Mail problems


Shawn

Originally Posted by Herstorygirl

Shawn,
THANK YOU, THANK YOU, THANK YOU!!!!

I have talked to my ISP, I have talked to Geek Squad, I have posted several
queries on this board and others...
but YOU are the first one to give me the real solution!

I, too, have not been able to send emails.
I can receive them, but ever since my computer performed a critical update
(SP1) 3 days ago, I have not been able to send.
The messages just get stuck in my outbox!
I can delete them, so my problem is not identical to Jude's, but your
solution worked! I went to the tutorial and turned off email scanning from
my anti-virus program.
When I opened Windows Mail (Vista), it immediately sent all the messages I
have been trying to send for the past 3 days.

That patch link that everyone keeps giving out to others experiencing this
problem?
IT DOESN'T WORK.
Especially if your computer is fairly new or you have updated recently.
That patch is a year old and when I tried to download it, it said I didn't
need it.
So, I hope others who are experiencing this problem read this thread.
Thanks again & Jude, I hope it helps you as much as it did me!


"Brink" wrote:

>
> Jude;743865 Wrote:

> > My son has tried to send a 40 slide presentation to himself at his
> > school.
> > This seems to be stuck in the Outbox and I am unable to delete it. When
> > I
> > tried I got "an unfortunate error has occured" message. So I am able to
> > receive messages but not send them. Can anyone please tell me a
> > (simple) way
> > to resolve this? Cheers
> > --
> > Jude

>
> Hi Jude,
>
> This will help show you how to fix the stuck undeletable email message
> problem in Windows Mail for all folders.
>
> Installing the KB941090 update will just fix the problem for now. You
> must stop the cause to prevent it from happening again. Read the section
> titled "FIRST" in this tutorial about antivirus and other security
> programs to help prevent this from happening again, then install the
> KB941090 Microsoft Update in the section titled "SECOND" to fix and be
> able to delete the stuck message from the problem folder.
>
>
> 'Windows Mail problems'
> (Windows Mail problems)
>
>
> Shawn
>
>
> --
> Brink
>
> *There are no dumb questions, just the people that do not ask
> them.*
> '*VISTA FORUMS*' (http://www.vistax64.com)
> *Please post feedback to help others.*
>

Hi Herstorygirl,

I'm glad to hear that it helped you fix your problem. The patch from MS does work, but it is just for fixing part of the problem and not the problem that you just had with your antivirus program. That's all.

Regards,
Shawn