Hello Gemma,

This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

Installing the KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the section titled "FIRST" in this tutorial about antivirus and other security programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the section titled "SECOND" to fix and be able to delete the stuck message from the problem folder.


Windows Mail problems


Shawn

Originally Posted by Gemma1985

Stupid email has crashed....I was in the middle of sending an email when my
PC rebooted itself today. Only thing is now the message is held in the
outbox, won't let me re send it, won't let me delete it, won't let me move it
or anything and everything i do brings up this message! All i want to do is
move it as i can not send anything else with this one blocking everything
up...i can still receive them i just can;t send them! Someone help, and
please don't tell me to reinstall it or anything as its an office computer
and would take way tooooooo long to back up the files we need on it!! There
must be anotehr way and to be honest it annoys me so much that microsoft
can't just put this information in a help topic instead of in a forum!!!