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Vista - Draft email now shown as a read/sent email

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Old 07-26-2008   #11 (permalink)
Gary VanderMolen


 
 

Re: Draft email now shown as a read/sent email

When you open the folder where the missing message should be,
does it say anything like "There are no items in this view. Some
items may be hidden because a view is applied." That last
sentence is a hint that your Current View setting for that folder
may be "Hide Read Messages".

Which antivirus do you have? Some of them still bother Windows
Mail even when they are disabled.

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:4e5ff203d49c793f37b90442f7e335ef@xxxxxx-gateway.com...
Quote:

>
> Hi Hal,
>
> Thanks for this information and have to say the more I use Vista the
> more I hate it, as has more bugs than all the rainforests in the world
> do, wish had still been able to get XP when needed new laptop
> The weird thing is the only place I have this problem is with my
> laptop, it doesn't show a newly drafted email as in there unless you
> close the program and then reopen it then it shows a blue number 1 in
> brackets same for outbox yet desktop as soon as you send anything to
> draft or outbox it shows up immediately as being in there. Also did
> disable incoming and outgoing scanning on laptop and guess what happened
> to the email I put in the drafts folder last night before going to bed,
> any ideas? Yes it marked it as sent/read this morning when I turned it
> on and as had done a lot of it told laptop to forward it and then
> deleted the forwarded info and finished off the email.
>
> Debbie
> 'Hal Hostetler [MVP P/I Wrote:
Quote:

>> ;786239']You don't need email scanning, PERIOD! Here's why - any and
>> EVERY
>> attachment you receive in email has been encoded so it will go through
>> email. The default method of doing this, these days, is MIME; other
>> versions include UUEncode and BinHex. You see, email can only pass
>> "printable characters" and binary files (pictures, executables,
>> anything
>> that isn't pure text) contains a mix of printable and non-printable
>> characters. The only way to get these through email is to encode the
>> attachment so all characters are printable. This means the file must be
>> DEcoded after reception before it can do anything. The decode process
>> takes
>> the attachment and writes the decoded output to a temporary file on the
>> disk
>> as its being decoded. The instant this process finishes and BEFORE you
>> or
>> your PC can do anything with it, the resident file system scanner in
>> your
>> AntiVirus application grabs it and scans it. If it's malware, it gets
>> NAILED right then and there. This demonstrates that you are FULLY
>> protected
>> WITHOUT email scanning, provided the resident file system scanner is
>> kept up
>> to date.
>>
>> Hal
>> --
>> Hal Hostetler, CPBE -- hhh@xxxxxx
>> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
>> 'KVOA News 4, Tucson, Arizona - Home' (http://www.kvoa.com) -- "When
>> News breaks, we fix it!"
>> KVOA Television, Tucson, AZ. NBC Channel 4
>> Live at Hot Licks - 'www.badnewsbluesband.com'
>> (http://www.badnewsbluesband.com)
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:ec520ecb055227056e913546132d6389@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > Thanks that sounds interesting for now will leave incoming turned on
>> > and
>> > > see what happens and if still happens then will disable the email
>> > > scanning totally and never open attachments direct from my inbox have
>> > > always saved them to desktop then let Norton scan them even when from
>> > > friends addresses just in case they've been hacked and don't know it.
>> > > Definitely come to conclusion that Vista still has more bugs than XP
>> > > ever had :-(
>> > >
>> > >
>> > > --
>> > > Simreaper > >
>
>
> --
> Simreaper

My System SpecsSystem Spec
Old 07-26-2008   #12 (permalink)


Vista Home Premium 32bit SP1
 
 

Re: Draft email now shown as a read/sent email

Hi Gary,

Am touching wood that have fixed the problem after using Brink's reset Windows Mail tutorial, seems to recognise drafts better but still has a delay problem but am now seriously beginning to think this is a Toshiba thing and nothing to do with Windows Mail or NIS 2008 as when I made new folders it showed them when I clicked on Local Folders panel but then had to double click on them to get them to show on left hand panel. Might post this on Toshiba forum and see if its a known thing on this model or maybe its unique to Toshiba either way its annoying at times but can work round it just gets annoying at times.

Debbie
Quote  Quote: Originally Posted by Gary VanderMolen View Post
No problem. No one is born already knowing this stuff. ;-)

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:9ed75150d82f4ce1e408b01f5232ddc3@xxxxxx-gateway.com...
Quote:
>
> Hi Gary,
>
> Sorry didn't know you were supposed to quote message not been on
> here much as new to vista but will remember this in the future thanks
> for letting me know.
>
> Debbie
> Gary VanderMolen;786190 Wrote:
Quote:
>> OK, good luck.
>>
>> (Note: it is customary here to quote the message one is replying to.)
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:ec520ecb055227056e913546132d6389@xxxxxx-gateway.com...> > >
>
>
> --
> Simreaper
My System SpecsSystem Spec
Old 07-26-2008   #13 (permalink)


Vista Home Premium 32bit SP1
 
 

Re: Draft email now shown as a read/sent email

Hi Gary,

No the messages are there and you can read them its just in the left hand panel where the Local folders and inbox etc are when you put an email in say the draft folder a small number in brackets should show up like this Draft (1) but on my laptop it doesn't do this unless you close the program then re-open then the correct numbers are there but wondering if this delay is a Toshiba thing as doesn't happen on my Compaq desktop and both have NIS 2008 and use Windows Mail on both.

Debbie
Quote  Quote: Originally Posted by Gary VanderMolen View Post
When you open the folder where the missing message should be,
does it say anything like "There are no items in this view. Some
items may be hidden because a view is applied." That last
sentence is a hint that your Current View setting for that folder
may be "Hide Read Messages".

Which antivirus do you have? Some of them still bother Windows
Mail even when they are disabled.

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:4e5ff203d49c793f37b90442f7e335ef@xxxxxx-gateway.com...
Quote:
>
> Hi Hal,
>
> Thanks for this information and have to say the more I use Vista the
> more I hate it, as has more bugs than all the rainforests in the world
> do, wish had still been able to get XP when needed new laptop
> The weird thing is the only place I have this problem is with my
> laptop, it doesn't show a newly drafted email as in there unless you
> close the program and then reopen it then it shows a blue number 1 in
> brackets same for outbox yet desktop as soon as you send anything to
> draft or outbox it shows up immediately as being in there. Also did
> disable incoming and outgoing scanning on laptop and guess what happened
> to the email I put in the drafts folder last night before going to bed,
> any ideas? Yes it marked it as sent/read this morning when I turned it
> on and as had done a lot of it told laptop to forward it and then
> deleted the forwarded info and finished off the email.
>
> Debbie
> 'Hal Hostetler [MVP P/I Wrote:
Quote:
>> ;786239']You don't need email scanning, PERIOD! Here's why - any and
>> EVERY
>> attachment you receive in email has been encoded so it will go through
>> email. The default method of doing this, these days, is MIME; other
>> versions include UUEncode and BinHex. You see, email can only pass
>> "printable characters" and binary files (pictures, executables,
>> anything
>> that isn't pure text) contains a mix of printable and non-printable
>> characters. The only way to get these through email is to encode the
>> attachment so all characters are printable. This means the file must be
>> DEcoded after reception before it can do anything. The decode process
>> takes
>> the attachment and writes the decoded output to a temporary file on the
>> disk
>> as its being decoded. The instant this process finishes and BEFORE you
>> or
>> your PC can do anything with it, the resident file system scanner in
>> your
>> AntiVirus application grabs it and scans it. If it's malware, it gets
>> NAILED right then and there. This demonstrates that you are FULLY
>> protected
>> WITHOUT email scanning, provided the resident file system scanner is
>> kept up
>> to date.
>>
>> Hal
>> --
>> Hal Hostetler, CPBE -- hhh@xxxxxx
>> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
>> 'KVOA News 4, Tucson, Arizona - Home' (http://www.kvoa.com) -- "When
>> News breaks, we fix it!"
>> KVOA Television, Tucson, AZ. NBC Channel 4
>> Live at Hot Licks - 'www.badnewsbluesband.com'
>> (http://www.badnewsbluesband.com)
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:ec520ecb055227056e913546132d6389@xxxxxx-gateway.com...> > >

>
>
> --
> Simreaper

Last edited by Simreaper; 07-26-2008 at 09:18 PM.. Reason: grammar mistake :-( its late and getting tired
My System SpecsSystem Spec
Old 07-26-2008   #14 (permalink)


 
 

Re: Draft email now shown as a read/sent email

If I remember correctly, many Toshiba PCs and laptops come
with a program called SMS Desktop already installed, even though
this program causes problems in Windows Mail. Check your list
of installed programs for any of these three programs: Google
Toolbar, Google Desktop, and SMS Desktop. If you find any of
them, uninstall them since all three of them cause problems in
Windows Mail. Web pages that let you do a Google search are
not a problem.

"Simreaper" <guest@xxxxxx-email.com> wrote in message
news:76bbdac42feba96bad16447f235efac9@xxxxxx-gateway.com...
Quote:

>
> Hi Gary,
>
> No the messages are there and you can read them its just in the left
> hand panel where the Local folders and inbox etc are when you put an
> email in say the draft folder a small number in brackets should show up
> like this Draft (1) but on my laptop it doesn't do this unless you close
> the program then re-open then the correct numbers are there but
> wondering if this delay is a Toshiba thing as doesn't happen on my
> Compaq desktop and both have NIS 2008 and use Windows Mail on both.
>
> Debbie
> Gary VanderMolen;786925 Wrote:
Quote:

>> When you open the folder where the missing message should be,
>> does it say anything like "There are no items in this view. Some
>> items may be hidden because a view is applied." That last
>> sentence is a hint that your Current View setting for that folder
>> may be "Hide Read Messages".
>>
>> Which antivirus do you have? Some of them still bother Windows
>> Mail even when they are disabled.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:4e5ff203d49c793f37b90442f7e335ef@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > Hi Hal,
>> > >
>> > > Thanks for this information and have to say the more I use Vista the
>> > > more I hate it, as has more bugs than all the rainforests in the
>> > world
>> > > do, wish had still been able to get XP when needed new laptop
>> > > The weird thing is the only place I have this problem is with my
>> > > laptop, it doesn't show a newly drafted email as in there unless you
>> > > close the program and then reopen it then it shows a blue number 1 in
>> > > brackets same for outbox yet desktop as soon as you send anything to
>> > > draft or outbox it shows up immediately as being in there. Also did
>> > > disable incoming and outgoing scanning on laptop and guess what
>> > happened
>> > > to the email I put in the drafts folder last night before going to
>> > bed,
>> > > any ideas? Yes it marked it as sent/read this morning when I turned
>> > it
>> > > on and as had done a lot of it told laptop to forward it and then
>> > > deleted the forwarded info and finished off the email.
>> > >
>> > > Debbie
>> > > 'Hal Hostetler [MVP P/I Wrote: > > > > >
>> > > >> ;786239']You don't need email scanning, PERIOD! Here's why - any
>> > > >> and
>> > > >> EVERY
>> > > >> attachment you receive in email has been encoded so it will go
>> > > through
>> > > >> email. The default method of doing this, these days, is MIME;
>> > > >> other
>> > > >> versions include UUEncode and BinHex. You see, email can only pass
>> > > >> "printable characters" and binary files (pictures, executables,
>> > > >> anything
>> > > >> that isn't pure text) contains a mix of printable and
>> > > >> non-printable
>> > > >> characters. The only way to get these through email is to encode
>> > > >> the
>> > > >> attachment so all characters are printable. This means the file
>> > > >> must
>> > > be
>> > > >> DEcoded after reception before it can do anything. The decode
>> > > process
>> > > >> takes
>> > > >> the attachment and writes the decoded output to a temporary file
>> > > >> on
>> > > the
>> > > >> disk
>> > > >> as its being decoded. The instant this process finishes and BEFORE
>> > > you
>> > > >> or
>> > > >> your PC can do anything with it, the resident file system scanner
>> > > >> in
>> > > >> your
>> > > >> AntiVirus application grabs it and scans it. If it's malware, it
>> > > gets
>> > > >> NAILED right then and there. This demonstrates that you are FULLY
>> > > >> protected
>> > > >> WITHOUT email scanning, provided the resident file system scanner
>> > > >> is
>> > > >> kept up
>> > > >> to date.
>> > > >>
>> > > >> Hal
>> > > >> --
>> > > >> Hal Hostetler, CPBE -- hhh@xxxxxx
>> > > >> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
>> > > >> 'KVOA News 4, Tucson, Arizona - Home' (http://www.kvoa.com) --
>> > > >> "When
>> > > >> News breaks, we fix it!"
>> > > >> KVOA Television, Tucson, AZ. NBC Channel 4
>> > > >> Live at Hot Licks - 'www.badnewsbluesband.com'
>> > > >> (http://www.badnewsbluesband.com)
>> > > >>
>> > > >> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> > > >> news:ec520ecb055227056e913546132d6389@xxxxxx-gateway.com...> > > >
>> > > >> > > >
>> > >
>> > >
>> > > --
>> > > Simreaper > >
>
>
> --
> Simreaper

My System SpecsSystem Spec
Old 07-27-2008   #15 (permalink)
Gary VanderMolen


 
 

Re: Draft email now shown as a read/sent email

Toshiba computers often come with a program called SMS Desktop,
which is not compatible with Windows Mail. Uninstall it if you
have it.

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:9c085292b0b4a053cb4210976b1fc9d7@xxxxxx-gateway.com...
Quote:

>
> Hi Gary,
>
> Am touching wood that have fixed the problem after using Brink's reset
> Windows Mail tutorial, seems to recognise drafts better but still has a
> delay problem but am now seriously beginning to think this is a Toshiba
> thing and nothing to do with Windows Mail or NIS 2008 as when I made new
> folders it showed them when I clicked on Local Folders panel but then
> had to double click on them to get them to show on left hand panel.
> Might post this on Toshiba forum and see if its a known thing on this
> model or maybe its unique to Toshiba either way its annoying at times
> but can work round it just gets annoying at times.
>
> Debbie
> Gary VanderMolen;786917 Wrote:
Quote:

>> No problem. No one is born already knowing this stuff. ;-)
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:9ed75150d82f4ce1e408b01f5232ddc3@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > Hi Gary,
>> > >
>> > > Sorry didn't know you were supposed to quote message not been on
>> > > here much as new to vista but will remember this in the future thanks
>> > > for letting me know.
>> > >
>> > > Debbie
>> > > Gary VanderMolen;786190 Wrote: > > > > >
>> > > >> OK, good luck.
>> > > >>
>> > > >> (Note: it is customary here to quote the message one is replying
>> > > to.)
>> > > >>
>> > > >> --
>> > > >> Gary VanderMolen, MS-MVP (Mail)
>> > > >>
>> > > >>
>> > > >> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> > > >> news:ec520ecb055227056e913546132d6389@xxxxxx-gateway.com...> > > > > > >
>> > >
>> > >
>> > > --
>> > > Simreaper > >
>
>
> --
> Simreaper
My System SpecsSystem Spec
Old 07-27-2008   #16 (permalink)
Gary VanderMolen


 
 

Re: Draft email now shown as a read/sent email

Besides the SMS Desktop program mentioned in my previous post,
your NIS 2008 could also be the culprit. If you continue to have
problems with Windows Mail, do a trial uninstall of NIS, and
follow up with their debris removal tool:
http://service1.symantec.com/Support...05033108162039

As an alternative to uninstalling NIS 2008, you can upgrade to
Windows Live Mail, because it is less prone to suffering bad
effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Either way, email scanning in any antivirus must be disabled, for
reasons explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:76bbdac42feba96bad16447f235efac9@xxxxxx-gateway.com...
Quote:

>
> Hi Gary,
>
> No the messages are there and you can read them its just in the left
> hand panel where the Local folders and inbox etc are when you put an
> email in say the draft folder a small number in brackets should show up
> like this Draft (1) but on my laptop it doesn't do this unless you close
> the program then re-open then the correct numbers are there but
> wondering if this delay is a Toshiba thing as doesn't happen on my
> Compaq desktop and both have NIS 2008 and use Windows Mail on both.
>
> Debbie
> Gary VanderMolen;786925 Wrote:
Quote:

>> When you open the folder where the missing message should be,
>> does it say anything like "There are no items in this view. Some
>> items may be hidden because a view is applied." That last
>> sentence is a hint that your Current View setting for that folder
>> may be "Hide Read Messages".
>>
>> Which antivirus do you have? Some of them still bother Windows
>> Mail even when they are disabled.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:4e5ff203d49c793f37b90442f7e335ef@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > Hi Hal,
>> > >
>> > > Thanks for this information and have to say the more I use Vista the
>> > > more I hate it, as has more bugs than all the rainforests in the
>> > world
>> > > do, wish had still been able to get XP when needed new laptop
>> > > The weird thing is the only place I have this problem is with my
>> > > laptop, it doesn't show a newly drafted email as in there unless you
>> > > close the program and then reopen it then it shows a blue number 1 in
>> > > brackets same for outbox yet desktop as soon as you send anything to
>> > > draft or outbox it shows up immediately as being in there. Also did
>> > > disable incoming and outgoing scanning on laptop and guess what
>> > happened
>> > > to the email I put in the drafts folder last night before going to
>> > bed,
>> > > any ideas? Yes it marked it as sent/read this morning when I turned
>> > it
>> > > on and as had done a lot of it told laptop to forward it and then
>> > > deleted the forwarded info and finished off the email.
>> > >
>> > > Debbie
>> > > 'Hal Hostetler [MVP P/I Wrote: > > > > >
>> > > >> ;786239']You don't need email scanning, PERIOD! Here's why - any and
>> > > >> EVERY
>> > > >> attachment you receive in email has been encoded so it will go
>> > > through
>> > > >> email. The default method of doing this, these days, is MIME; other
>> > > >> versions include UUEncode and BinHex. You see, email can only pass
>> > > >> "printable characters" and binary files (pictures, executables,
>> > > >> anything
>> > > >> that isn't pure text) contains a mix of printable and non-printable
>> > > >> characters. The only way to get these through email is to encode the
>> > > >> attachment so all characters are printable. This means the file must
>> > > be
>> > > >> DEcoded after reception before it can do anything. The decode
>> > > process
>> > > >> takes
>> > > >> the attachment and writes the decoded output to a temporary file on
>> > > the
>> > > >> disk
>> > > >> as its being decoded. The instant this process finishes and BEFORE
>> > > you
>> > > >> or
>> > > >> your PC can do anything with it, the resident file system scanner in
>> > > >> your
>> > > >> AntiVirus application grabs it and scans it. If it's malware, it
>> > > gets
>> > > >> NAILED right then and there. This demonstrates that you are FULLY
>> > > >> protected
>> > > >> WITHOUT email scanning, provided the resident file system scanner is
>> > > >> kept up
>> > > >> to date.
>> > > >>
>> > > >> Hal
>> > > >> --
>> > > >> Hal Hostetler, CPBE -- hhh@xxxxxx
>> > > >> Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
>> > > >> 'KVOA News 4, Tucson, Arizona - Home' (http://www.kvoa.com) -- "When
>> > > >> News breaks, we fix it!"
>> > > >> KVOA Television, Tucson, AZ. NBC Channel 4
>> > > >> Live at Hot Licks - 'www.badnewsbluesband.com'
>> > > >> (http://www.badnewsbluesband.com)
>> > > >>
>> > > >> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> > > >> news:ec520ecb055227056e913546132d6389@xxxxxx-gateway.com...> > > > > > >
>> > >
>> > >
>> > > --
>> > > Simreaper > >
>
>
> --
> Simreaper
My System SpecsSystem Spec
Old 07-27-2008   #17 (permalink)


Vista Home Premium 32bit SP1
 
 

Re: Draft email now shown as a read/sent email

Hi Gary,

Thank you so much for the help and this could be the reason my desktop doesn't have the same issue as my Toshiba laptop does indeed have SMS desktop program installed and I couldn't see any reason for it but would to my non technical trained brain explain why both computers run the same NIS 2008 program but only one is suffering from problems. Just checked my laptops installed programs and no Google toolbar or Google desktop but the SMS Desktop is installed so will uninstall that and see if the issue goes away as couldn't understand why desktop seems problem free with the Windows Mail but laptop has issues with it. Will uninstall that program and let you know and if it does cure the problem will post it on Toshiba forum as bet others are finding it as well but like me just working round it or some are upgrading to the Windows Live Mail program some of you have mentioned.

Thanks again for all the help much appreciated,

Debbie
Quote  Quote: Originally Posted by Gary VanderMolen View Post
Besides the SMS Desktop program mentioned in my previous post,
your NIS 2008 could also be the culprit. If you continue to have
problems with Windows Mail, do a trial uninstall of NIS, and
follow up with their debris removal tool:
Download and run the Norton Removal Tool

As an alternative to uninstalling NIS 2008, you can upgrade to
Windows Live Mail, because it is less prone to suffering bad
effects from overly aggressive antivirus programs.
Windows Live Mail

Either way, email scanning in any antivirus must be disabled, for
reasons explained here:
Why you don't need your anti-virus to scan your email - A Cloudeight Information Avenune Tutorial

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:76bbdac42feba96bad16447f235efac9@xxxxxx-gateway.com...
Quote:
>
> Hi Gary,
>
> No the messages are there and you can read them its just in the left
> hand panel where the Local folders and inbox etc are when you put an
> email in say the draft folder a small number in brackets should show up
> like this Draft (1) but on my laptop it doesn't do this unless you close
> the program then re-open then the correct numbers are there but
> wondering if this delay is a Toshiba thing as doesn't happen on my
> Compaq desktop and both have NIS 2008 and use Windows Mail on both.
>
> Debbie
> Gary VanderMolen;786925 Wrote:
Quote:
>> When you open the folder where the missing message should be,
>> does it say anything like "There are no items in this view. Some
>> items may be hidden because a view is applied." That last
>> sentence is a hint that your Current View setting for that folder
>> may be "Hide Read Messages".
>>
>> Which antivirus do you have? Some of them still bother Windows
>> Mail even when they are disabled.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:4e5ff203d49c793f37b90442f7e335ef@xxxxxx-gateway.com...> > >
>
>
> --
> Simreaper
My System SpecsSystem Spec
Old 07-27-2008   #18 (permalink)


Vista Home Premium 32bit SP1
 
 

Re: Draft email now shown as a read/sent email

Hi Gary,

Have a question to ask as you seem very technical and I don't know what to do right now about this right I did a Trend Micro online scan and it came up with one detected grayware/spyware in a Toshiba installed program named C:/Program Files/ myphotobook/xtras/process.exe, attached the screen shot of result as don't know what to do as this isn't a program use, didn't even know was installed but definitely part of Toshiba stuff but says threat is low, could this be why Norton doesn't see it as a threat? Would you mind helping me if you can should I run the scan again and let it clean the file up or should I just ignore it?

Thanks ever so much for any help you can give me with this.

Debbie
Quote  Quote: Originally Posted by Simreaper View Post
Hi Gary,

Thank you so much for the help and this could be the reason my desktop doesn't have the same issue as my Toshiba laptop does indeed have SMS desktop program installed and I couldn't see any reason for it but would to my non technical trained brain explain why both computers run the same NIS 2008 program but only one is suffering from problems. Just checked my laptops installed programs and no Google toolbar or Google desktop but the SMS Desktop is installed so will uninstall that and see if the issue goes away as couldn't understand why desktop seems problem free with the Windows Mail but laptop has issues with it. Will uninstall that program and let you know and if it does cure the problem will post it on Toshiba forum as bet others are finding it as well but like me just working round it or some are upgrading to the Windows Live Mail program some of you have mentioned.

Thanks again for all the help much appreciated,

Debbie
Quote  Quote: Originally Posted by Gary VanderMolen View Post
Besides the SMS Desktop program mentioned in my previous post,
your NIS 2008 could also be the culprit. If you continue to have
problems with Windows Mail, do a trial uninstall of NIS, and
follow up with their debris removal tool:
Download and run the Norton Removal Tool

As an alternative to uninstalling NIS 2008, you can upgrade to
Windows Live Mail, because it is less prone to suffering bad
effects from overly aggressive antivirus programs.
Windows Live Mail

Either way, email scanning in any antivirus must be disabled, for
reasons explained here:
Why you don't need your anti-virus to scan your email - A Cloudeight Information Avenune Tutorial

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:76bbdac42feba96bad16447f235efac9@xxxxxx-gateway.com...
Quote:
>
> Hi Gary,
>
> No the messages are there and you can read them its just in the left
> hand panel where the Local folders and inbox etc are when you put an
> email in say the draft folder a small number in brackets should show up
> like this Draft (1) but on my laptop it doesn't do this unless you close
> the program then re-open then the correct numbers are there but
> wondering if this delay is a Toshiba thing as doesn't happen on my
> Compaq desktop and both have NIS 2008 and use Windows Mail on both.
>
> Debbie
> Gary VanderMolen;786925 Wrote:
>
>
> --
> Simreaper
Attached Files
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My System SpecsSystem Spec
Old 07-30-2008   #19 (permalink)


Vista Home Premium 32bit SP1
 
 

Re: Draft email now shown as a read/sent email

Hi Gary,

Just message to let you know that since uninstalling the Desktop SMS my mail problems seem to have been solved, drafts show up immediately as do those going to outbox.

Thanks for the help,

Debbie
Quote  Quote: Originally Posted by Gary VanderMolen View Post
Toshiba computers often come with a program called SMS Desktop,
which is not compatible with Windows Mail. Uninstall it if you
have it.

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:9c085292b0b4a053cb4210976b1fc9d7@xxxxxx-gateway.com...
Quote:
>
> Hi Gary,
>
> Am touching wood that have fixed the problem after using Brink's reset
> Windows Mail tutorial, seems to recognise drafts better but still has a
> delay problem but am now seriously beginning to think this is a Toshiba
> thing and nothing to do with Windows Mail or NIS 2008 as when I made new
> folders it showed them when I clicked on Local Folders panel but then
> had to double click on them to get them to show on left hand panel.
> Might post this on Toshiba forum and see if its a known thing on this
> model or maybe its unique to Toshiba either way its annoying at times
> but can work round it just gets annoying at times.
>
> Debbie
> Gary VanderMolen;786917 Wrote:
Quote:
>> No problem. No one is born already knowing this stuff. ;-)
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:9ed75150d82f4ce1e408b01f5232ddc3@xxxxxx-gateway.com...> > >
>
>
> --
> Simreaper
My System SpecsSystem Spec
Old 07-30-2008   #20 (permalink)
Gary VanderMolen


 
 

Re: Draft email now shown as a read/sent email

Good to hear. Thanks for your feedback.

--
Gary VanderMolen, MS-MVP (Mail)


"Simreaper" <guest@xxxxxx-email.com> wrote in message news:fff9cfe7e182fcbf981213f9d4f436ae@xxxxxx-gateway.com...
Quote:

>
> Hi Gary,
>
> Just message to let you know that since uninstalling the Desktop SMS my
> mail problems seem to have been solved, drafts show up immediately as do
> those going to outbox.
>
> Thanks for the help,
>
> Debbie
> Gary VanderMolen;787419 Wrote:
Quote:

>> Toshiba computers often come with a program called SMS Desktop,
>> which is not compatible with Windows Mail. Uninstall it if you
>> have it.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> news:9c085292b0b4a053cb4210976b1fc9d7@xxxxxx-gateway.com...> > >
Quote:

>> > >
>> > > Hi Gary,
>> > >
>> > > Am touching wood that have fixed the problem after using Brink's
>> > reset
>> > > Windows Mail tutorial, seems to recognise drafts better but still has
>> > a
>> > > delay problem but am now seriously beginning to think this is a
>> > Toshiba
>> > > thing and nothing to do with Windows Mail or NIS 2008 as when I made
>> > new
>> > > folders it showed them when I clicked on Local Folders panel but then
>> > > had to double click on them to get them to show on left hand panel.
>> > > Might post this on Toshiba forum and see if its a known thing on this
>> > > model or maybe its unique to Toshiba either way its annoying at times
>> > > but can work round it just gets annoying at times.
>> > >
>> > > Debbie
>> > > Gary VanderMolen;786917 Wrote: > > > > >
>> > > >> No problem. No one is born already knowing this stuff. ;-)
>> > > >>
>> > > >> --
>> > > >> Gary VanderMolen, MS-MVP (Mail)
>> > > >>
>> > > >>
>> > > >> "Simreaper" <guest@xxxxxx-email.com> wrote in message
>> > > >> news:9ed75150d82f4ce1e408b01f5232ddc3@xxxxxx-gateway.com...> > > > > > >
>> > >
>> > >
>> > > --
>> > > Simreaper > >
>
>
> --
> Simreaper
My System SpecsSystem Spec
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