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Vista - 3 problems with Windows Mail

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Old 08-06-2008   #1 (permalink)
Sharon


 
 

3 problems with Windows Mail

Hello
I have been using Windows Mail for a while. Since 31/7/08 I have been having
problems with sent emails. The sent emails no longer appear in my "sent"
box. I have checked tools/options/send and the box for "save copy of sent
messages in the Sent Items folder is definately ticked.
Also, I occassionally use my daughters laptop to access my emails. The
emails that I have opened and viewed on the laptop do not appear when I log
onto my PC. Is this normal? With MSN, I can open and view emails anywhere in
the world, and can still see any viewed emails regardless of where I am
logging on but this does not happen with my Windows Mail emails.
Finally, I have just created a new email address and can receive emails but
cannot send any (this applies to my new email address and my old one too).
The "my server requires authentication" box is ticked.
Any help would be very much appreciated.
Thank you
Sharon

My System SpecsSystem Spec
Old 08-06-2008   #2 (permalink)
mac


 
 

Re: 3 problems with Windows Mail


"Sharon" <Sharon@xxxxxx> wrote in message
news:50DF6316-5248-4F3D-8A51-BE2061A84B64@xxxxxx
Quote:

> Hello
> I have been using Windows Mail for a while. Since 31/7/08 I have been
> having
> problems with sent emails. The sent emails no longer appear in my "sent"
> box. I have checked tools/options/send and the box for "save copy of sent
> messages in the Sent Items folder is definately ticked.
> Also, I occassionally use my daughters laptop to access my emails. The
> emails that I have opened and viewed on the laptop do not appear when I
> log
> onto my PC. Is this normal? With MSN, I can open and view emails anywhere
> in
> the world, and can still see any viewed emails regardless of where I am
> logging on but this does not happen with my Windows Mail emails.
> Finally, I have just created a new email address and can receive emails
> but
> cannot send any (this applies to my new email address and my old one too).
> The "my server requires authentication" box is ticked.
> Any help would be very much appreciated.
> Thank you
> Sharon
You have had fun :-)

When viewing your mail folders, ensure that at view>current view, you are
set to 'show all messages'?

Please copy/paste any error messages that windows mail generates when you
attempt to check your mail, into your reply to this thread.


--
Regards Steve.
MS-MVP. MAIL. [DTS]
http://www.getsafeonline.org/


My System SpecsSystem Spec
Old 08-07-2008   #3 (permalink)
Gary VanderMolen


 
 

Re: 3 problems with Windows Mail

It's probably best to address only one problem at a time.

The default for POP email clients is to delete messages from the server
after downloading them.
So, if both computers are checking the same email account, whichever
one completes its email download first will make those emails
unavailable to the second PC. To fix that problem, go to Tools,
Accounts, select your mail account, Properties, Advanced,
enable "Leave a copy of messages on server." Depending on how
much server space your ISP allows, you may want to select one or
both of the two associated 'remove' options.

Repeat the above on the second computer.

--
Gary VanderMolen, MS-MVP (Mail)


"Sharon" <Sharon@xxxxxx> wrote in message news:50DF6316-5248-4F3D-8A51-BE2061A84B64@xxxxxx
Quote:

> Hello
> I have been using Windows Mail for a while. Since 31/7/08 I have been having
> problems with sent emails. The sent emails no longer appear in my "sent"
> box. I have checked tools/options/send and the box for "save copy of sent
> messages in the Sent Items folder is definately ticked.
> Also, I occassionally use my daughters laptop to access my emails. The
> emails that I have opened and viewed on the laptop do not appear when I log
> onto my PC. Is this normal? With MSN, I can open and view emails anywhere in
> the world, and can still see any viewed emails regardless of where I am
> logging on but this does not happen with my Windows Mail emails.
> Finally, I have just created a new email address and can receive emails but
> cannot send any (this applies to my new email address and my old one too).
> The "my server requires authentication" box is ticked.
> Any help would be very much appreciated.
> Thank you
> Sharon
My System SpecsSystem Spec
Old 08-07-2008   #4 (permalink)
Sharon


 
 

Re: 3 problems with Windows Mail

Thanks for the reply Mac. I have checked view/current view and the "show all
messages" option is already selected.
I am not getting any error messages with regards to the 3 problems listed.

Thanks
Sharon

"mac" wrote:
Quote:

>
> "Sharon" <Sharon@xxxxxx> wrote in message
> news:50DF6316-5248-4F3D-8A51-BE2061A84B64@xxxxxx
Quote:

> > Hello
> > I have been using Windows Mail for a while. Since 31/7/08 I have been
> > having
> > problems with sent emails. The sent emails no longer appear in my "sent"
> > box. I have checked tools/options/send and the box for "save copy of sent
> > messages in the Sent Items folder is definately ticked.
> > Also, I occassionally use my daughters laptop to access my emails. The
> > emails that I have opened and viewed on the laptop do not appear when I
> > log
> > onto my PC. Is this normal? With MSN, I can open and view emails anywhere
> > in
> > the world, and can still see any viewed emails regardless of where I am
> > logging on but this does not happen with my Windows Mail emails.
> > Finally, I have just created a new email address and can receive emails
> > but
> > cannot send any (this applies to my new email address and my old one too).
> > The "my server requires authentication" box is ticked.
> > Any help would be very much appreciated.
> > Thank you
> > Sharon
>
> You have had fun :-)
>
> When viewing your mail folders, ensure that at view>current view, you are
> set to 'show all messages'?
>
> Please copy/paste any error messages that windows mail generates when you
> attempt to check your mail, into your reply to this thread.
>
>
> --
> Regards Steve.
> MS-MVP. MAIL. [DTS]
> http://www.getsafeonline.org/
>
>
>
My System SpecsSystem Spec
Old 08-07-2008   #5 (permalink)
mac


 
 

Re: 3 problems with Windows Mail


"Sharon" <Sharon@xxxxxx> wrote in message
news:50DF6316-5248-4F3D-8A51-BE2061A84B64@xxxxxx
Quote:

> Hello
> I have been using Windows Mail for a while. Since 31/7/08 I have been
> having
> problems with sent emails. The sent emails no longer appear in my "sent"
> box. I have checked tools/options/send and the box for "save copy of sent
> messages in the Sent Items folder is definately ticked.
> Also, I occassionally use my daughters laptop to access my emails. The
> emails that I have opened and viewed on the laptop do not appear when I
> log
> onto my PC. Is this normal? With MSN, I can open and view emails anywhere
> in
> the world, and can still see any viewed emails regardless of where I am
> logging on but this does not happen with my Windows Mail emails.
> Finally, I have just created a new email address and can receive emails
> but
> cannot send any (this applies to my new email address and my old one too).
> The "my server requires authentication" box is ticked.
> Any help would be very much appreciated.
> Thank you
> Sharon
OK so Gary put you right with the problem of WM clearing your server
mailbox, do NOT forget to apply it to the Laptop when you next see it.
When you do get the Laptop back apply the fix while it is "not connected to
the Internet", since WM by default checks for new mail on start up, and it
would clear the server again if online.

Now the first and third problem?

They contradict each other, in that if you have never been able to send mail
from either of the accounts, then how would they arrive in the Sent Items
folder?

Are those mails still in the Outbox?

If so? Try moving them ALL to your Drafts folder, if any will not move then
you may need to download and install the following Hotfix from M$?

Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista
http://support.microsoft.com/default.aspx/kb/941090

Try sending a new mail?

Post the complete error message back here.

If no messages are in your Outbox, or when you have moved them, please get
back and tell us who your ISP is, (who you pay for internet access, or the
bit after the @ in your email addresses). So that we can try to give you the
correct settings for your mail provider.
HTH?

--
Regards Steve.
MS-MVP : Mail.
[DTS] UK.

My System SpecsSystem Spec
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