For some unknown reason I cannot access (or download to) a shared email
account in Windows Mail. I can access it on webmail so I know my password
is correct.

Windows Mail keeps asking for the user name and password, both are correctly
entered, but the message pops up again and again.

I have two other email accounts from the same ISP that are working fine.

Help!

Either you are entering the wrong username/password, or else that
account is corrupted. One thing you might try as a possible quick fix
is to delete that corrupted account, restart Windows Mail, then
recreate that mail account. If that doesn't fix it, more drastic
measures will have to be taken.

That type of account corruption is often caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Kevvy Powell" <kevinpowell790@xxxxxx> wrote in message news:Bu2dnRf18Z-rUyDVnZ2dnUVZ8radnZ2d@xxxxxx

> For some unknown reason I cannot access (or download to) a shared email
> account in Windows Mail. I can access it on webmail so I know my password
> is correct.
>
> Windows Mail keeps asking for the user name and password, both are correctly
> entered, but the message pops up again and again.
>
> I have two other email accounts from the same ISP that are working fine.
>
> Help!
>

Thanks for that - I tried it and it works, though I needed to turn off the
email scanning 'permanently' and reboot the PC before it would work. I use
Norton Protection Centre (provided by my ISP) but unfortunately this has now
left me with another problem that Norton thinks that there is a problem and
it needs fixing. I get a handy balloon that pops up when I log on now, and
the icon shows the 'alert status', which effectively means that any real
alerts will probably be ignored.

I don't suppose anyone knows whether I can turn that alert off?

Thanks for your help.



"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:OH1yR2WDJHA.4428@xxxxxx
Either you are entering the wrong username/password, or else that
account is corrupted. One thing you might try as a possible quick fix
is to delete that corrupted account, restart Windows Mail, then
recreate that mail account. If that doesn't fix it, more drastic
measures will have to be taken.

That type of account corruption is often caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Kevvy Powell" <kevinpowell790@xxxxxx> wrote in message
news:Bu2dnRf18Z-rUyDVnZ2dnUVZ8radnZ2d@xxxxxx

> For some unknown reason I cannot access (or download to) a shared email
> account in Windows Mail. I can access it on webmail so I know my password
> is correct.
>
> Windows Mail keeps asking for the user name and password, both are
> correctly
> entered, but the message pops up again and again.
>
> I have two other email accounts from the same ISP that are working fine.
>
> Help!
>

Sorry, I don't know how to change settings in Norton. I banned
all Norton security software from my computers since 2003. :-)

If it was me, I'd uninstall that Norton program and replace it with
one of the free antivirus programs. The ones that are compatible
with Windows Mail are:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

However, with either of those, during the install phase you must select
'custom' install, and then deselect the email scanning module so it won't install.

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of aggressive antivirus products: http://get.live.com/wlmail/overview

Even with WLM, you must disable email scanning in the antivirus.

--
Gary VanderMolen, MS-MVP (Mail)


"Kevvy Powell" <kevinpowell790@xxxxxx> wrote in message news:LqKdnff6C7yEv13VnZ2dnUVZ8qrinZ2d@xxxxxx

> Thanks for that - I tried it and it works, though I needed to turn off the
> email scanning 'permanently' and reboot the PC before it would work. I use
> Norton Protection Centre (provided by my ISP) but unfortunately this has now
> left me with another problem that Norton thinks that there is a problem and
> it needs fixing. I get a handy balloon that pops up when I log on now, and
> the icon shows the 'alert status', which effectively means that any real
> alerts will probably be ignored.
>
> I don't suppose anyone knows whether I can turn that alert off?
>
> Thanks for your help.
>
>
>
> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
> news:OH1yR2WDJHA.4428@xxxxxx
> Either you are entering the wrong username/password, or else that
> account is corrupted. One thing you might try as a possible quick fix
> is to delete that corrupted account, restart Windows Mail, then
> recreate that mail account. If that doesn't fix it, more drastic
> measures will have to be taken.
>
> That type of account corruption is often caused by interference from
> a non-compatible antivirus program. Which antivirus are you running?
> As a minimum, email scanning in the antivirus must be turned off,
> although that may not be sufficient to eliminate all bad effects.
> In a worst case scenario, your antivirus may need to be uninstalled.
>
> If turning off the email scanning function does not resolve your problem,
> consider upgrading to Windows Live Mail, because it is less prone to
> suffering bad effects from overly aggressive antivirus programs.
> http://get.live.com/wlmail/overview
>
> Email scanning in any antivirus must be disabled, for reasons
> explained here:
> http://thundercloud.net/infoave/tuto...ning/index.htm
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Kevvy Powell" <kevinpowell790@xxxxxx> wrote in message
> news:Bu2dnRf18Z-rUyDVnZ2dnUVZ8radnZ2d@xxxxxx

>> For some unknown reason I cannot access (or download to) a shared email
>> account in Windows Mail. I can access it on webmail so I know my password
>> is correct.
>>
>> Windows Mail keeps asking for the user name and password, both are
>> correctly
>> entered, but the message pops up again and again.
>>
>> I have two other email accounts from the same ISP that are working fine.
>>
>> Help!
>>

>