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Vista - windows live mail/microsoft word crashes while sending email

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Old 09-10-2008   #1 (permalink)
lsn09


 
 

windows live mail/microsoft word crashes while sending email

Hi,
everytime I try to/am in the process of sending an email out using microsoft
word 2000, it crashes. sometimes the email will actually get sent out.
sometimes it won't. but I'll always see it in my windows live mail 'sent
items' folder.
Then I have the option of 'closing the program' or 'check onlien for a
solution and close', i choose the latter but nothing happens and the program
just closes. Anyone know how to fix this? Thanks in advance.
here are the details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 9.0.0.2717
Application Timestamp: 36f08fb3
Fault Module Name: msoe.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a6f6
Exception Code: c0000005
Exception Offset: 00075594
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: fb43
Additional Information 2: 396cb7117392e160457357cf3b6ace1a
Additional Information 3: 33b6
Additional Information 4: 30f89fda06c275281bd3127dff0c19dc

My System SpecsSystem Spec
Old 09-10-2008   #2 (permalink)
Gary VanderMolen


 
 

Re: windows live mail/microsoft word crashes while sending email

Word 2000 is not fully compatible with Vista. Beginning with Office 2003,
the newer Office apps are fully compatible.

Are you using Word to create an attachment to be sent via email? If so,
the more compatible procedure is to save the Word document, close Word,
then open Windows Mail, and attach the Word document file.

--
Gary VanderMolen, MS-MVP (Mail)


"lsn09" <lsn09@xxxxxx> wrote in message news:A357C0E8-A38E-4FD1-8585-4F8EB626995B@xxxxxx
Quote:

> Hi,
> everytime I try to/am in the process of sending an email out using microsoft
> word 2000, it crashes. sometimes the email will actually get sent out.
> sometimes it won't. but I'll always see it in my windows live mail 'sent
> items' folder.
> Then I have the option of 'closing the program' or 'check onlien for a
> solution and close', i choose the latter but nothing happens and the program
> just closes. Anyone know how to fix this? Thanks in advance.
> here are the details:
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: WINWORD.EXE
> Application Version: 9.0.0.2717
> Application Timestamp: 36f08fb3
> Fault Module Name: msoe.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a6f6
> Exception Code: c0000005
> Exception Offset: 00075594
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 4105
> Additional Information 1: fb43
> Additional Information 2: 396cb7117392e160457357cf3b6ace1a
> Additional Information 3: 33b6
> Additional Information 4: 30f89fda06c275281bd3127dff0c19dc
My System SpecsSystem Spec
Old 09-10-2008   #3 (permalink)
lsn09


 
 

Re: windows live mail/microsoft word crashes while sending email

Thanks a lot for all your help. Really appreciate it. I guess not being
fully compatible with Vista explains a lot about why I have other problems
with Word 2000! I will probably get a newer version, thanks again!

"Gary VanderMolen" wrote:
Quote:

> Community Message Not Available
My System SpecsSystem Spec
Old 09-11-2008   #4 (permalink)
Gary VanderMolen


 
 

Re: windows live mail/microsoft word crashes while sending email

You're very welcome.

--
Gary VanderMolen, MS-MVP (Mail)


"lsn09" <lsn09@xxxxxx> wrote in message news:8F05F71E-A81B-4F5C-85AA-85D77CCA2FD6@xxxxxx
Quote:

> Thanks a lot for all your help. Really appreciate it. I guess not being
> fully compatible with Vista explains a lot about why I have other problems
> with Word 2000! I will probably get a newer version, thanks again!
>
> "Gary VanderMolen" wrote:
>
Quote:

>> Community Message Not Available
My System SpecsSystem Spec
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