Windows mail stops working error

10-06-2008

I received a microsoft word animation file from a trusted friend. After
double clicking to open the file in windows mail I received an error message
that windows mail had stopped working and would restart. I had to sign in
again and proceeded to open the message. Since that time, I can open an
attachment for the first time after signing in but if I try to open another
attachment windows mail pops up the stopped working box and shuts down,
restarts and I have to sighn in again. I can then open 1 attachment and the
cycle will start all over again.

What happened, what can I do to fix it? This just suddenly started.

Thanks
David

10-06-2008

-- I have the same problem withe any attachment, when I try ot either open
or save attachments, the windows mail shuts down.
Scrooge

"dt" wrote:

	Quote:
	> I received a microsoft word animation file from a trusted friend. After > double clicking to open the file in windows mail I received an error message > that windows mail had stopped working and would restart. I had to sign in > again and proceeded to open the message. Since that time, I can open an > attachment for the first time after signing in but if I try to open another > attachment windows mail pops up the stopped working box and shuts down, > restarts and I have to sighn in again. I can then open 1 attachment and the > cycle will start all over again. > > What happened, what can I do to fix it? This just suddenly started. > > Thanks > David

10-06-2008

That problem is probably due to a rare interaction between your
antivirus and Windows Mail. The easiest way to fix it is to upgrade to
Windows Live Mail: http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (Mail)

"dt" <dt@xxxxxx> wrote in message news:B5A7DFD7-F11F-4050-9BAE-1419B0C15A31@xxxxxx

	Quote:
	>I received a microsoft word animation file from a trusted friend. After > double clicking to open the file in windows mail I received an error message > that windows mail had stopped working and would restart. I had to sign in > again and proceeded to open the message. Since that time, I can open an > attachment for the first time after signing in but if I try to open another > attachment windows mail pops up the stopped working box and shuts down, > restarts and I have to sighn in again. I can then open 1 attachment and the > cycle will start all over again. > > What happened, what can I do to fix it? This just suddenly started. > > Thanks > David

10-06-2008

See my response to "dt".

--
Gary VanderMolen, MS-MVP (Mail)

"Scrooge" <Scrooge@xxxxxx> wrote in message news:4BC8B082-F918-4DBE-8E28-92C72E28EAA1@xxxxxx

Quote:

>
> -- I have the same problem withe any attachment, when I try ot either open
> or save attachments, the windows mail shuts down.
> Scrooge
>
>
> "dt" wrote:
>

	Quote:
	>> I received a microsoft word animation file from a trusted friend. After >> double clicking to open the file in windows mail I received an error message >> that windows mail had stopped working and would restart. I had to sign in >> again and proceeded to open the message. Since that time, I can open an >> attachment for the first time after signing in but if I try to open another >> attachment windows mail pops up the stopped working box and shuts down, >> restarts and I have to sighn in again. I can then open 1 attachment and the >> cycle will start all over again. >> >> What happened, what can I do to fix it? This just suddenly started. >> >> Thanks >> David

10-07-2008

Thank you Gary,

Other research I have done, has also been pointing in that same direction.
Thanks for the tip and taking time to post.

Have a great day,
David

"Gary VanderMolen" wrote:

Quote:

> That problem is probably due to a rare interaction between your
> antivirus and Windows Mail. The easiest way to fix it is to upgrade to
> Windows Live Mail: http://get.live.com/wlmail/overview
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "dt" <dt@xxxxxx> wrote in message news:B5A7DFD7-F11F-4050-9BAE-1419B0C15A31@xxxxxx

	Quote:
	> >I received a microsoft word animation file from a trusted friend. After > > double clicking to open the file in windows mail I received an error message > > that windows mail had stopped working and would restart. I had to sign in > > again and proceeded to open the message. Since that time, I can open an > > attachment for the first time after signing in but if I try to open another > > attachment windows mail pops up the stopped working box and shuts down, > > restarts and I have to sighn in again. I can then open 1 attachment and the > > cycle will start all over again. > > > > What happened, what can I do to fix it? This just suddenly started. > > > > Thanks > > David

>
>
>

10-07-2008

You're very welcome, David. Good luck with the WLMail upgrade.

--
Gary VanderMolen, MS-MVP (Mail)

"dt" <dt@xxxxxx> wrote in message news:7D844159-20E1-420D-8680-723D2DDEE897@xxxxxx

Quote:

> Thank you Gary,
>
> Other research I have done, has also been pointing in that same direction.
> Thanks for the tip and taking time to post.
>
> Have a great day,
> David
>
> "Gary VanderMolen" wrote:
>

Quote:

>> That problem is probably due to a rare interaction between your
>> antivirus and Windows Mail. The easiest way to fix it is to upgrade to
>> Windows Live Mail: http://get.live.com/wlmail/overview
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "dt" <dt@xxxxxx> wrote in message news:B5A7DFD7-F11F-4050-9BAE-1419B0C15A31@xxxxxx

	Quote:
	>> >I received a microsoft word animation file from a trusted friend. After >> > double clicking to open the file in windows mail I received an error message >> > that windows mail had stopped working and would restart. I had to sign in >> > again and proceeded to open the message. Since that time, I can open an >> > attachment for the first time after signing in but if I try to open another >> > attachment windows mail pops up the stopped working box and shuts down, >> > restarts and I have to sighn in again. I can then open 1 attachment and the >> > cycle will start all over again. >> > >> > What happened, what can I do to fix it? This just suddenly started. >> > >> > Thanks >> > David

>>
>>
>>

10-09-2008

"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:exvPq0JKJHA.3744@xxxxxx

Quote:

> You're very welcome, David. Good luck with the WLMail upgrade.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "dt" <dt@xxxxxx> wrote in message
> news:7D844159-20E1-420D-8680-723D2DDEE897@xxxxxx

Quote:

>> Thank you Gary,
>>
>> Other research I have done, has also been pointing in that same
>> direction.
>> Thanks for the tip and taking time to post.
>>
>> Have a great day,
>> David
>>
>> "Gary VanderMolen" wrote:
>>

	Quote:
	>>> That problem is probably due to a rare interaction between your >>> antivirus and Windows Mail. The easiest way to fix it is to upgrade to >>> Windows Live Mail: http://get.live.com/wlmail/overview >>> >>> -- >>> Gary VanderMolen, MS-MVP (Mail) >>> >>> >>> "dt" <dt@xxxxxx> wrote in message >>> news:B5A7DFD7-F11F-4050-9BAE-1419B0C15A31@xxxxxx >>> >I received a microsoft word animation file from a trusted friend. After >>> > double clicking to open the file in windows mail I received an error >>> > message >>> > that windows mail had stopped working and would restart. I had to sign >>> > in >>> > again and proceeded to open the message. Since that time, I can open >>> > an >>> > attachment for the first time after signing in but if I try to open >>> > another >>> > attachment windows mail pops up the stopped working box and shuts >>> > down, >>> > restarts and I have to sighn in again. I can then open 1 attachment >>> > and the >>> > cycle will start all over again. >>> > >>> > What happened, what can I do to fix it? This just suddenly started. >>> > >>> > Thanks >>> > David >>> >>> >>>

>
>

10-06-2008	#1 (permalink)
dt Guest n/a posts	Windows mail stops working error I received a microsoft word animation file from a trusted friend. After double clicking to open the file in windows mail I received an error message that windows mail had stopped working and would restart. I had to sign in again and proceeded to open the message. Since that time, I can open an attachment for the first time after signing in but if I try to open another attachment windows mail pops up the stopped working box and shuts down, restarts and I have to sighn in again. I can then open 1 attachment and the cycle will start all over again. What happened, what can I do to fix it? This just suddenly started. Thanks David
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