Windows Vista Forums

Problems sending mail in Windows Live Mail (and Windows Mail)

  1. #1


    Mark J Guest

    Problems sending mail in Windows Live Mail (and Windows Mail)

    Hi,

    I've had a go at a few of the solutions I've seen for this problem but have
    had no luck yet, I wonder if I'm missing a trick?

    So, I can receive e-mails no problem (in both Windows Live Mail and Windows
    Mail), but have had no success sending (although I can still send mail when I
    access my account online).

    The fixes I've tried so far are:

    - gone through my account settings and ensured they are as specified by my
    email provider (I have an ntlworld account). i.e POP3 and SMTP settings
    should be correct.

    -next I tried ticking the "my server requires authentication" box (didn't
    work)

    - then I tried completely disabling my firewall/anti-virus/e-mail protection
    (ZoneAlarm) which has also not worked

    - then I tried installing an update of sorts for Windows Mail (not Live
    Mail) (found on a communities board, sorry can't remember which one, but it
    was an official microsoft update)..and that didn't work

    -finally I tried installing Windows Live Mail.....and yes you guessed it,
    that didn't work either (I have also checked settings etc)

    ........I'm asking myself why things have to be so difficult?

    Can anyone please tell me where I'm going wrong!?

    This is the error message I'm getting:

    The connection to the server has failed.

    Subject 'Test'
    Server: 'smtp.ntlworld.com'
    Windows Live Mail Error ID: 0x800CCC0E
    Protocol: SMTP
    Port: 25
    Secure(SSL): No
    Socket Error: 10060
    --
    Many thanks
    Mark

      My System SpecsSystem Spec

  2. #2


    Bart Guest

    RE: Problems sending mail in Windows Live Mail (and Windows Mail)

    Mark,
    I was having the same problem and through the process of elimination entered:
    465 as SMTP outgoing mail and checked the authorization box. hit apply and
    close.
    Email works fine right now..
    "Mark J" wrote:

    > Hi,
    >
    > I've had a go at a few of the solutions I've seen for this problem but have
    > had no luck yet, I wonder if I'm missing a trick?
    >
    > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
    > Mail), but have had no success sending (although I can still send mail when I
    > access my account online).
    >
    > The fixes I've tried so far are:
    >
    > - gone through my account settings and ensured they are as specified by my
    > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
    > should be correct.
    >
    > -next I tried ticking the "my server requires authentication" box (didn't
    > work)
    >
    > - then I tried completely disabling my firewall/anti-virus/e-mail protection
    > (ZoneAlarm) which has also not worked
    >
    > - then I tried installing an update of sorts for Windows Mail (not Live
    > Mail) (found on a communities board, sorry can't remember which one, but it
    > was an official microsoft update)..and that didn't work
    >
    > -finally I tried installing Windows Live Mail.....and yes you guessed it,
    > that didn't work either (I have also checked settings etc)
    >
    > .......I'm asking myself why things have to be so difficult?
    >
    > Can anyone please tell me where I'm going wrong!?
    >
    > This is the error message I'm getting:
    >
    > The connection to the server has failed.
    >
    > Subject 'Test'
    > Server: 'smtp.ntlworld.com'
    > Windows Live Mail Error ID: 0x800CCC0E
    > Protocol: SMTP
    > Port: 25
    > Secure(SSL): No
    > Socket Error: 10060
    > --
    > Many thanks
    > Mark

      My System SpecsSystem Spec

  3. #3


    Gary VanderMolen Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)

    Who is providing your connection to the Internet? If that is someone
    other than NTL, you have discovered the cause of the problem.
    For more on this issue, see
    http://www.postcastserver.com/help/P..._Blocking.aspx

    As a general rule, the owner of the SMTP server must be the same as
    the one providing your Internet connection at that moment.

    In order to provide you with suitable workarounds, let me know if you
    always send from home (and if so, who the home ISP is), or whether
    you use a laptop at a fixed location (say your office) or at many
    different locations.

    --
    Gary VanderMolen, MS-MVP (Mail)


    "Mark J" <MarkJ@xxxxxx> wrote in message news:AEB50008-8904-4900-B71A-E00459AB7D51@xxxxxx

    > Hi,
    >
    > I've had a go at a few of the solutions I've seen for this problem but have
    > had no luck yet, I wonder if I'm missing a trick?
    >
    > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
    > Mail), but have had no success sending (although I can still send mail when I
    > access my account online).
    >
    > The fixes I've tried so far are:
    >
    > - gone through my account settings and ensured they are as specified by my
    > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
    > should be correct.
    >
    > -next I tried ticking the "my server requires authentication" box (didn't
    > work)
    >
    > - then I tried completely disabling my firewall/anti-virus/e-mail protection
    > (ZoneAlarm) which has also not worked
    >
    > - then I tried installing an update of sorts for Windows Mail (not Live
    > Mail) (found on a communities board, sorry can't remember which one, but it
    > was an official microsoft update)..and that didn't work
    >
    > -finally I tried installing Windows Live Mail.....and yes you guessed it,
    > that didn't work either (I have also checked settings etc)
    >
    > .......I'm asking myself why things have to be so difficult?
    >
    > Can anyone please tell me where I'm going wrong!?
    >
    > This is the error message I'm getting:
    >
    > The connection to the server has failed.
    >
    > Subject 'Test'
    > Server: 'smtp.ntlworld.com'
    > Windows Live Mail Error ID: 0x800CCC0E
    > Protocol: SMTP
    > Port: 25
    > Secure(SSL): No
    > Socket Error: 10060
    > --
    > Many thanks
    > Mark


      My System SpecsSystem Spec

  4. #4


    Gary VanderMolen Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)

    Ports and related settings should not be changed on a trial and error basis.
    Use only the settings supported by your specific provider.
    Those settings are almost always available on the provider's website.

    --
    Gary VanderMolen, MS-MVP (Mail)


    "Bart" <Bart@xxxxxx> wrote in message news:4E046361-5671-4EDF-B11A-1B9D688759B3@xxxxxx

    > Mark,
    > I was having the same problem and through the process of elimination entered:
    > 465 as SMTP outgoing mail and checked the authorization box. hit apply and
    > close.
    > Email works fine right now..
    > "Mark J" wrote:
    >

    >> Hi,
    >>
    >> I've had a go at a few of the solutions I've seen for this problem but have
    >> had no luck yet, I wonder if I'm missing a trick?
    >>
    >> So, I can receive e-mails no problem (in both Windows Live Mail and Windows
    >> Mail), but have had no success sending (although I can still send mail when I
    >> access my account online).
    >>
    >> The fixes I've tried so far are:
    >>
    >> - gone through my account settings and ensured they are as specified by my
    >> email provider (I have an ntlworld account). i.e POP3 and SMTP settings
    >> should be correct.
    >>
    >> -next I tried ticking the "my server requires authentication" box (didn't
    >> work)
    >>
    >> - then I tried completely disabling my firewall/anti-virus/e-mail protection
    >> (ZoneAlarm) which has also not worked
    >>
    >> - then I tried installing an update of sorts for Windows Mail (not Live
    >> Mail) (found on a communities board, sorry can't remember which one, but it
    >> was an official microsoft update)..and that didn't work
    >>
    >> -finally I tried installing Windows Live Mail.....and yes you guessed it,
    >> that didn't work either (I have also checked settings etc)
    >>
    >> .......I'm asking myself why things have to be so difficult?
    >>
    >> Can anyone please tell me where I'm going wrong!?
    >>
    >> This is the error message I'm getting:
    >>
    >> The connection to the server has failed.
    >>
    >> Subject 'Test'
    >> Server: 'smtp.ntlworld.com'
    >> Windows Live Mail Error ID: 0x800CCC0E
    >> Protocol: SMTP
    >> Port: 25
    >> Secure(SSL): No
    >> Socket Error: 10060
    >> --
    >> Many thanks
    >> Mark


      My System SpecsSystem Spec

  5. #5


    Mark J Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)

    Hi Gary,

    my ISP is indeed different from where my e-mail account is held (I am
    currently on Orange broadband (in the UK)) so I'm guessing this is my problem.

    I had a look at the link you sent me (below) and by the looks of things I
    need to use a "socks proxy server" is this correct? I have to admit this is
    getting to the edge of my understanding on PCs!

    I always access e-mails from home (if I'm out and about web access is fine).

    Kind regards and
    --
    Many thanks
    Mark


    "Gary VanderMolen" wrote:

    > Who is providing your connection to the Internet? If that is someone
    > other than NTL, you have discovered the cause of the problem.
    > For more on this issue, see
    > http://www.postcastserver.com/help/P..._Blocking.aspx
    >
    > As a general rule, the owner of the SMTP server must be the same as
    > the one providing your Internet connection at that moment.
    >
    > In order to provide you with suitable workarounds, let me know if you
    > always send from home (and if so, who the home ISP is), or whether
    > you use a laptop at a fixed location (say your office) or at many
    > different locations.
    >
    > --
    > Gary VanderMolen, MS-MVP (Mail)
    >
    >
    > "Mark J" <MarkJ@xxxxxx> wrote in message news:AEB50008-8904-4900-B71A-E00459AB7D51@xxxxxx

    > > Hi,
    > >
    > > I've had a go at a few of the solutions I've seen for this problem but have
    > > had no luck yet, I wonder if I'm missing a trick?
    > >
    > > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
    > > Mail), but have had no success sending (although I can still send mail when I
    > > access my account online).
    > >
    > > The fixes I've tried so far are:
    > >
    > > - gone through my account settings and ensured they are as specified by my
    > > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
    > > should be correct.
    > >
    > > -next I tried ticking the "my server requires authentication" box (didn't
    > > work)
    > >
    > > - then I tried completely disabling my firewall/anti-virus/e-mail protection
    > > (ZoneAlarm) which has also not worked
    > >
    > > - then I tried installing an update of sorts for Windows Mail (not Live
    > > Mail) (found on a communities board, sorry can't remember which one, but it
    > > was an official microsoft update)..and that didn't work
    > >
    > > -finally I tried installing Windows Live Mail.....and yes you guessed it,
    > > that didn't work either (I have also checked settings etc)
    > >
    > > .......I'm asking myself why things have to be so difficult?
    > >
    > > Can anyone please tell me where I'm going wrong!?
    > >
    > > This is the error message I'm getting:
    > >
    > > The connection to the server has failed.
    > >
    > > Subject 'Test'
    > > Server: 'smtp.ntlworld.com'
    > > Windows Live Mail Error ID: 0x800CCC0E
    > > Protocol: SMTP
    > > Port: 25
    > > Secure(SSL): No
    > > Socket Error: 10060
    > > --
    > > Many thanks
    > > Mark
    >
    >
    >

      My System SpecsSystem Spec

  6. #6


    Gary VanderMolen Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)

    No, forget about a proxy server.

    To fix the sending (from home) problem once and for all, you need to
    substitute the Orange SMTP server for smtp.ntlworld.com.
    What I don't know is whether Orange will allow you to keep your NTL
    return address when sending from Windows Mail. It is worth a try.

    --
    Gary VanderMolen, MS-MVP (Mail)


    "Mark J" <MarkJ@xxxxxx> wrote in message news:BD6D29D7-BEBA-44EA-B9E7-D892B6BFE31F@xxxxxx

    > Hi Gary,
    >
    > my ISP is indeed different from where my e-mail account is held (I am
    > currently on Orange broadband (in the UK)) so I'm guessing this is my problem.
    >
    > I had a look at the link you sent me (below) and by the looks of things I
    > need to use a "socks proxy server" is this correct? I have to admit this is
    > getting to the edge of my understanding on PCs!
    >
    > I always access e-mails from home (if I'm out and about web access is fine).
    >
    > Kind regards and
    > --
    > Many thanks
    > Mark
    >
    >
    > "Gary VanderMolen" wrote:
    >

    >> Who is providing your connection to the Internet? If that is someone
    >> other than NTL, you have discovered the cause of the problem.
    >> For more on this issue, see
    >> http://www.postcastserver.com/help/P..._Blocking.aspx
    >>
    >> As a general rule, the owner of the SMTP server must be the same as
    >> the one providing your Internet connection at that moment.
    >>
    >> In order to provide you with suitable workarounds, let me know if you
    >> always send from home (and if so, who the home ISP is), or whether
    >> you use a laptop at a fixed location (say your office) or at many
    >> different locations.
    >>
    >> --
    >> Gary VanderMolen, MS-MVP (Mail)
    >>
    >>
    >> "Mark J" <MarkJ@xxxxxx> wrote in message news:AEB50008-8904-4900-B71A-E00459AB7D51@xxxxxx

    >> > Hi,
    >> >
    >> > I've had a go at a few of the solutions I've seen for this problem but have
    >> > had no luck yet, I wonder if I'm missing a trick?
    >> >
    >> > So, I can receive e-mails no problem (in both Windows Live Mail and Windows
    >> > Mail), but have had no success sending (although I can still send mail when I
    >> > access my account online).
    >> >
    >> > The fixes I've tried so far are:
    >> >
    >> > - gone through my account settings and ensured they are as specified by my
    >> > email provider (I have an ntlworld account). i.e POP3 and SMTP settings
    >> > should be correct.
    >> >
    >> > -next I tried ticking the "my server requires authentication" box (didn't
    >> > work)
    >> >
    >> > - then I tried completely disabling my firewall/anti-virus/e-mail protection
    >> > (ZoneAlarm) which has also not worked
    >> >
    >> > - then I tried installing an update of sorts for Windows Mail (not Live
    >> > Mail) (found on a communities board, sorry can't remember which one, but it
    >> > was an official microsoft update)..and that didn't work
    >> >
    >> > -finally I tried installing Windows Live Mail.....and yes you guessed it,
    >> > that didn't work either (I have also checked settings etc)
    >> >
    >> > .......I'm asking myself why things have to be so difficult?
    >> >
    >> > Can anyone please tell me where I'm going wrong!?
    >> >
    >> > This is the error message I'm getting:
    >> >
    >> > The connection to the server has failed.
    >> >
    >> > Subject 'Test'
    >> > Server: 'smtp.ntlworld.com'
    >> > Windows Live Mail Error ID: 0x800CCC0E
    >> > Protocol: SMTP
    >> > Port: 25
    >> > Secure(SSL): No
    >> > Socket Error: 10060
    >> > --
    >> > Many thanks
    >> > Mark


      My System SpecsSystem Spec

  7. #7


    ooelectronoo Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)


    The message could not be sent. The authentication setting might not be
    correct for your outgoing e-mail [SMTP] server. For help solving this
    problem, go to Help, search for "Troubleshoot Windows Mail", and read
    the "I'm having problems sending e-mail" section. If you need help
    determining the proper server settings, please contact your e-mail
    service provider.

    The rejected e-mail address was 'kyri.calder@newsgroup'. Subject 'You
    have received a Remote Assistance invitation', Account:
    'pop-server.tx.rr.com', Server: 'smtp-server.tx.rr.com', Protocol: SMTP,
    Server Response: '553 tx.r.com does not exist', Port: 25, Secure(SSL):
    No, Server Error: 553, Error Number: 0x800CCC78


    ive entered everything in right it just wont work properly i dont know
    whats wrong something is wrong with this one b\c my laptop works fine
    with windows mail


    --
    ooelectronoo
    ------------------------------------------------------------------------
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    View this thread: http://forums.techarena.in/windows-v...il/1050898.htm

    http://forums.techarena.in


      My System SpecsSystem Spec

  8. #8


    mac Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)


    "ooelectronoo" <ooelectronoo.41if7c@newsgroup> wrote in message
    newsoelectronoo.41if7c@newsgroup

    >
    > The message could not be sent. The authentication setting might not be
    > correct for your outgoing e-mail [SMTP] server. For help solving this
    > problem, go to Help, search for "Troubleshoot Windows Mail", and read
    > the "I'm having problems sending e-mail" section. If you need help
    > determining the proper server settings, please contact your e-mail
    > service provider.
    >
    > The rejected e-mail address was 'kyri.calder@newsgroup'. Subject 'You
    > have received a Remote Assistance invitation', Account:
    > 'pop-server.tx.rr.com', Server: 'smtp-server.tx.rr.com', Protocol: SMTP,
    > Server Response: '553 tx.r.com does not exist', Port: 25, Secure(SSL):
    > No, Server Error: 553, Error Number: 0x800CCC78
    >
    >
    > ive entered everything in right it just wont work properly i dont know
    > whats wrong something is wrong with this one b\c my laptop works fine
    > with windows mail
    The error message gives you the answer, the email address
    kyri.calder@newsgroup does not exist, try kyri.calder@newsgroup add another
    'r' @tx.r.com


    --
    Regards Steve.
    MS-MVP. MAIL. [DTS] UK.
    http://www.getsafeonline.org/


      My System SpecsSystem Spec

  9. #9


    ooelectronoo Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)


    its messed up because there it is tx.rr.com but it is messing up for
    some reason i dont know why its doing that ive tried to delete the
    account and add it again but it still wont work o well my laptop finally
    works again so i guess ill just use it for now it still sucks tho


    --
    ooelectronoo
    ------------------------------------------------------------------------
    ooelectronoo's Profile: http://forums.techarena.in/members/153985.htm
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      My System SpecsSystem Spec

  10. #10


    Gary VanderMolen Guest

    Re: Problems sending mail in Windows Live Mail (and Windows Mail)

    Where exactly are you looking when you say "it is tx.rr.com"?
    It could be that the malformed address is coming from the
    auto-complete list.
    Windows Mail does not auto-complete from your contacts.
    It uses a separate list of the last 29 recipients you've sent mail to.

    You can delete the entire auto-complete list:
    http://www.winhelponline.com/article...dows-Mail.html

    Or try this utility to selectively remove some unwanted addresses:
    http://www.winhelponline.com/article...dows-Mail.html

    The replacement mail program, Windows Live Mail, uses the standard
    contacts list for auto-completion.
    You are encouraged to upgrade to the newer WLM program:

    http://download.live.com/wlmail

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    http://mvp.support.microsoft.com/def...le/vandermolen


    "ooelectronoo" <ooelectronoo.41iqbb@newsgroup> wrote in message newsoelectronoo.41iqbb@newsgroup

    >
    > its messed up because there it is tx.rr.com but it is messing up for
    > some reason i dont know why its doing that ive tried to delete the
    > account and add it again but it still wont work o well my laptop finally
    > works again so i guess ill just use it for now it still sucks tho
    >
    >
    > --
    > ooelectronoo
    > ------------------------------------------------------------------------
    > ooelectronoo's Profile: http://forums.techarena.in/members/153985.htm
    > View this thread: http://forums.techarena.in/windows-v...il/1050898.htm
    >
    > http://forums.techarena.in
    >

      My System SpecsSystem Spec


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