Can't send email - read the threads but nothing works

One last question (maybe):
What virus program would you recommend?
I sure don't want this problem to suddenly appear again in the future.
And, would you recommend Windows Live Mail over Windows Mail?
I figure this drastic action may take me the next couple weeks to fully
recover from...
Thanks for all your help and input. I really appreciate it.
Chris

"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:ewUfCDILJHA.4772@xxxxxx

Quote:

> Yes, restoring your computer to factory condition should fix the problem.
> It just seems like it would be a lot more effort than trying a different
> email program. After restoring, I recommend you try out Windows Mail
> before and after reinstalling Trend Micro. Or don't reinstall Trend Micro
> at all because we've seen quite a few reports here that even turning
> off email scanning in Trend Micro doesn't end its bad effects on
> Windows Mail.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "pcb" <pcb62@xxxxxx> wrote in message
> news:%23oopfLHLJHA.4292@xxxxxx

Quote:

>> Ok, I've run the MacAfee and Norton removals as suggested; neither put
>> things right. I am still unable to send messages.
>>
>> I don't know what is on the backup disc either; it is a set of three
>> discs that I am assuming will format the hard drive and put all the
>> original programs back in place. I agree this is the drastic move,
>> however, if I can get this working I can deal with reloading my other
>> programs over the next week or so. I've been unable to send mail for
>> almost a month now...
>>
>> As for trying an alternate email program I think I have a
>> 'change-phobia'. If I can restore my computer to original just-bought-it
>> condition, then when I load my trend micro virus program, I will ensure
>> that I tell it not to check my email... Would this perhaps keep this
>> problem from happening in the future? or is it a crap-shoot.
>>
>> Chris
>>
>>
>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>> news:%23pgRCuBLJHA.3744@xxxxxx

Quote:

>>> When replying, please quote the message you are replying to,
>>> so there is some continuity.
>>>
>>> I have no way of knowing what is on that 'backup' disk.
>>>
>>> Before you do anything drastic, try a non-Microsoft email program:
>>> http://www.mozilla.com/thunderbird/
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (Mail)
>>>
>>>
>>> "pcb" <pcb62@xxxxxx> wrote in message
>>> news:u0hwfWALJHA.3808@xxxxxx
>>>> That did not work either. They gave me a backup disk with my computer.
>>>> If I put it in the drive and start the computer, will it straighten
>>>> things out???
>>>> Chris
>>>
>>>

>>

>
>

Among the paid antivirus products I like CA Anti-Virus the best.
Of the free antivirus programs, the ones that are compatible
with Windows Mail are:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

However, with either of those, during the install phase you must select
'custom' install, and then deselect the email scanning module so it won't install.

Windows Live Mail (WLMail) has some advantages over Windows Mail.
The latter is not so easily bothered by aggressive antivirus products.
You can even use your Trend Micro antivirus with WLMail, as long as
you disable email scanning in the antivirus.

There are other reasons for going with WLMail, such as ongoing
support and development from Microsoft.

--
Gary VanderMolen, MS-MVP (Mail)


"pcb" <pcb62@xxxxxx> wrote in message news:uSbjG9ILJHA.728@xxxxxx

Quote:

> One last question (maybe):
> What virus program would you recommend?
> I sure don't want this problem to suddenly appear again in the future.
> And, would you recommend Windows Live Mail over Windows Mail?
> I figure this drastic action may take me the next couple weeks to fully recover from...
> Thanks for all your help and input. I really appreciate it.
> Chris
>
> "Gary VanderMolen" <Gary@xxxxxx> wrote in message news:ewUfCDILJHA.4772@xxxxxx

Quote:

>> Yes, restoring your computer to factory condition should fix the problem.
>> It just seems like it would be a lot more effort than trying a different
>> email program. After restoring, I recommend you try out Windows Mail
>> before and after reinstalling Trend Micro. Or don't reinstall Trend Micro
>> at all because we've seen quite a few reports here that even turning
>> off email scanning in Trend Micro doesn't end its bad effects on
>> Windows Mail.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "pcb" <pcb62@xxxxxx> wrote in message news:%23oopfLHLJHA.4292@xxxxxx

Quote:

>>> Ok, I've run the MacAfee and Norton removals as suggested; neither put things right. I am still unable to send messages.
>>>
>>> I don't know what is on the backup disc either; it is a set of three discs that I am assuming will format the hard drive and
>>> put all the original programs back in place. I agree this is the drastic move, however, if I can get this working I can deal
>>> with reloading my other programs over the next week or so. I've been unable to send mail for almost a month now...
>>>
>>> As for trying an alternate email program I think I have a 'change-phobia'. If I can restore my computer to original
>>> just-bought-it condition, then when I load my trend micro virus program, I will ensure that I tell it not to check my email...
>>> Would this perhaps keep this problem from happening in the future? or is it a crap-shoot.
>>>
>>> Chris
>>>
>>>
>>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message news:%23pgRCuBLJHA.3744@xxxxxx
>>>> When replying, please quote the message you are replying to,
>>>> so there is some continuity.
>>>>
>>>> I have no way of knowing what is on that 'backup' disk.
>>>>
>>>> Before you do anything drastic, try a non-Microsoft email program:
>>>> http://www.mozilla.com/thunderbird/
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>
>>>>
>>>> "pcb" <pcb62@xxxxxx> wrote in message news:u0hwfWALJHA.3808@xxxxxx
>>>>> That did not work either. They gave me a backup disk with my computer. If I put it in the drive and start the computer,
>>>>> will it straighten things out???
>>>>> Chris
>>>>
>>>>
>>>

>>
>>

>

"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:e2RwmGLLJHA.5904@xxxxxx

Quote:

> Among the paid antivirus products I like CA Anti-Virus the best.
> Of the free antivirus programs, the ones that are compatible
> with Windows Mail are:
>
> AVG free edition:
> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> or
> Avast free edition:
> http://www.avast.com/eng/download-avast-home.html
>
> However, with either of those, during the install phase you must select
> 'custom' install, and then deselect the email scanning module so it won't
> install.
>
> Windows Live Mail (WLMail) has some advantages over Windows Mail.
> The latter is not so easily bothered by aggressive antivirus products.
> You can even use your Trend Micro antivirus with WLMail, as long as
> you disable email scanning in the antivirus.
>
> There are other reasons for going with WLMail, such as ongoing
> support and development from Microsoft.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "pcb" <pcb62@xxxxxx> wrote in message
> news:uSbjG9ILJHA.728@xxxxxx

Quote:

>> One last question (maybe):
>> What virus program would you recommend?
>> I sure don't want this problem to suddenly appear again in the future.
>> And, would you recommend Windows Live Mail over Windows Mail?
>> I figure this drastic action may take me the next couple weeks to fully
>> recover from...
>> Thanks for all your help and input. I really appreciate it.
>> Chris
>>
>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>> news:ewUfCDILJHA.4772@xxxxxx

Quote:

>>> Yes, restoring your computer to factory condition should fix the
>>> problem.
>>> It just seems like it would be a lot more effort than trying a different
>>> email program. After restoring, I recommend you try out Windows Mail
>>> before and after reinstalling Trend Micro. Or don't reinstall Trend
>>> Micro
>>> at all because we've seen quite a few reports here that even turning
>>> off email scanning in Trend Micro doesn't end its bad effects on
>>> Windows Mail.
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (Mail)
>>>
>>>
>>> "pcb" <pcb62@xxxxxx> wrote in message
>>> news:%23oopfLHLJHA.4292@xxxxxx
>>>> Ok, I've run the MacAfee and Norton removals as suggested; neither put
>>>> things right. I am still unable to send messages.
>>>>
>>>> I don't know what is on the backup disc either; it is a set of three
>>>> discs that I am assuming will format the hard drive and put all the
>>>> original programs back in place. I agree this is the drastic move,
>>>> however, if I can get this working I can deal with reloading my other
>>>> programs over the next week or so. I've been unable to send mail for
>>>> almost a month now...
>>>>
>>>> As for trying an alternate email program I think I have a
>>>> 'change-phobia'. If I can restore my computer to original
>>>> just-bought-it condition, then when I load my trend micro virus
>>>> program, I will ensure that I tell it not to check my email... Would
>>>> this perhaps keep this problem from happening in the future? or is it a
>>>> crap-shoot.
>>>>
>>>> Chris
>>>>
>>>>
>>>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>>>> news:%23pgRCuBLJHA.3744@xxxxxx
>>>>> When replying, please quote the message you are replying to,
>>>>> so there is some continuity.
>>>>>
>>>>> I have no way of knowing what is on that 'backup' disk.
>>>>>
>>>>> Before you do anything drastic, try a non-Microsoft email program:
>>>>> http://www.mozilla.com/thunderbird/
>>>>>
>>>>> --
>>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>>
>>>>>
>>>>> "pcb" <pcb62@xxxxxx> wrote in message
>>>>> news:u0hwfWALJHA.3808@xxxxxx
>>>>>> That did not work either. They gave me a backup disk with my
>>>>>> computer. If I put it in the drive and start the computer, will it
>>>>>> straighten things out???
>>>>>> Chris
>>>>>
>>>>>

As a not very knowledgeable poster, I have hesitated responding previously
but am now putting in this piece of info. in the hope that it will assist in
solving your problem.
Two of my friends have recently had exactly the same difficulty. E-mails
could be received but could not be despatched.
They both have the same ISP and after trying every possibility were finally
allocated a secure connection on their server using a different port.
Suggest you take it up with your own ISP to see if they can do the same for
you.
Let us know if you do get success in this regard..