Vista - Email msg stuck in inbox

There has been a message with a graphics attachment stuck in my inbox for about 5 days. It's 483kb. I can't open it and I can't delete it. My Windows Mail system becomes non-responsive even if I merely click on it. Task Manager lets me get out of Windows Mail, but doesn't do anything else.

I've removed everything else from the inbox and I need to know how to remove this one item. I already have SP1 installed so I can't install the 'fix.'

Please don't make your explanation too technical -- I'm an old lady and I glaze over.

Many, many thanks for your help!

"betsydom" <guest@xxxxxx-email.com> wrote in message
news:0954be1019ce58df8542d46514fd5bf2@xxxxxx-gateway.com...Couple of ways to try to remove it:

Tools menu>options>read tab>select read all in plain text>apply/ok
Try deleting it?

If that fails go to the view menu>layout>and remove the checkmark from 'Show
preview pane'>apply>ok
Try deleting it?

When it is gone, also empty the deleted items folder, you can go back and
put your settings as they where.
HTH?

--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/

Steve -- thank you! thank you!! thank you!!! It worked and it was so easy to do.

I'm a happy person.

Just one question -- what does HTH? mean...

"betsydom" <guest@xxxxxx-email.com> wrote in message
news:15fcf2bc93b2cf7cebec3988c441740f@xxxxxx-gateway.com...Pleased to hear that all is well, Which of the 2 methods worked?

HTH? Hope This Helps :-))

--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/

Sorry -- I forgot to mention that the first one worked, so I never even attempted the second. But I've printed out your entire reply so I'll know what to do should it ever happen again.

Thanks again!
b