Vista - cant send mail? got this error message..

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'Zoe.Bevan@xxxxxx'. Subject 'xxx', Account:
'Sky', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '530
5.7.0 Must issue a STARTTLS command first. 4sm18045agc.32', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

That server doesn't use port 25 without SSL.
It uses port 465 with SSL. The complete settings are documented here:

http://www.sky.com/portal/site/skyco...icleId=3075710
--
Gary VanderMolen, MS-MVP (Mail)


"Zoe" <Zoe@xxxxxx> wrote in message news:1AC1DEE2-7544-485A-92EC-A685AFA2B4D8@xxxxxx

changed to 465 - still got this message -
An unknown error has occurred. Subject 'xxx', Account: 'Sky', Server:
'smtp.tools.sky.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Error
Number: 0x800CCC0B

"Gary VanderMolen" wrote:

"Unknown error" is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

One thing you should try as a possible quick fix is to delete that
corrupted mail account, restart Windows Mail, then recreate that
account.

If no improvement, consider upgrading to Windows Live Mail,
because it is less prone to suffering bad effects from overly
intrusive antivirus programs: http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"Zoe" <Zoe@xxxxxx> wrote in message news:257EE589-6F77-4225-A7D7-BCCAB3687335@xxxxxx