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02-27-2009
| #1 (permalink) |
| | Re: email won't send to same domain - all else works Hard to say what's happening without an error message. Are you receiving email on that account? When you send a message, is a copy placed in the Sent Items folder? Which antivirus are you running? Some of them are not fully compatible with Windows Mail. -- Gary VanderMolen, MS-MVP (Mail) "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message news:%239rvOZTmJHA.4252@xxxxxx Quote: > Have my own domain and can't send emails to my 2nd user account or to myself > using Windows Mail. Added my domain to the safe senders list but it still > just black-holes. No errors ion the log, nothing indicating there is a > problem. If I use another client the mail goes thru just fine. > > Any ideas appreciate before I switch to another client. > |
My System Specs |
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02-28-2009
| #2 (permalink) |
| | Re: email won't send to same domain - all else works Norton security products are among the top three troublemakers for Windows Mail. Symptoms often don't surface until several months have gone by, or until an update occurs. First, be sure to disable its email scanning, for the reason explained here: http://thundercloud.net/infoave/tuto...ning/index.htm Several users here have reported that Symantec will give you a free upgrade to Norton Antivirus 2009, which cures the problem. If interested, contact Symantec via online chat. Disabling the Norton program is often insufficient. Do a trial uninstall, followed by using their debris removal tool: http://service1.symantec.com/Support...05033108162039 Instead of uninstalling your antivirus, another option is to upgrade to Windows Live Mail, which is more resistant to the adverse effects of overly intrusive antivirus products: http://download.live.com/wlmail -- Gary VanderMolen, MS-MVP (Mail) "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message news:ehzkrBamJHA.4520@xxxxxx Quote: > That's what has me stumped. No errors at all. I'm using windows mail here in > this post. All other email contacts and activities work fine. Am running > Norton 360 and my other laptop norton antivirus only. Tried disabling NAV > and it still doesn't change things. > > When I send, the item is in the sent folder as expected. > > "Gary VanderMolen" <gary@xxxxxx> wrote in message > news:ueuEOEWmJHA.4372@xxxxxx > Hard to say what's happening without an error message. > Are you receiving email on that account? > When you send a message, is a copy placed in the Sent Items > folder? Which antivirus are you running? Some of them are not > fully compatible with Windows Mail. > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message > news:%239rvOZTmJHA.4252@xxxxxx Quote: >> Have my own domain and can't send emails to my 2nd user account or to >> myself >> using Windows Mail. Added my domain to the safe senders list but it still >> just black-holes. No errors ion the log, nothing indicating there is a >> problem. If I use another client the mail goes thru just fine. >> >> Any ideas appreciate before I switch to another client. >> |
| My System Specs |
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03-02-2009
| #3 (permalink) |
| | Re: email won't send to same domain - all else works As I stated earlier, a Norton uninstall must be followed up by using their debris removal tool: http://service1.symantec.com/Support...05033108162039 -- Gary VanderMolen, MS-MVP (Mail) "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message news:%23qCo0PpmJHA.824@xxxxxx Quote: > How's this for getting stranger. Opt'd for Live mail and installed it. I was > successful in sending an email to myself and my 2nd account.......once! > After that, black-hole again. > > Uninstalled Norton via removal tool and still no go. Fired up Thunderbird > again and no problem. > > > "Gary VanderMolen" <gary@xxxxxx> wrote in message > news:%23%23$BygemJHA.5124@xxxxxx > Norton security products are among the top three troublemakers > for Windows Mail. Symptoms often don't surface until several months have > gone by, or until an update occurs. > First, be sure to disable its email scanning, for the reason explained here: > http://thundercloud.net/infoave/tuto...ning/index.htm > > Several users here have reported that Symantec will give you a free > upgrade to Norton Antivirus 2009, which cures the problem. If interested, > contact Symantec via online chat. > > Disabling the Norton program is often insufficient. Do a trial uninstall, > followed by using their debris removal tool: > http://service1.symantec.com/Support...05033108162039 > > Instead of uninstalling your antivirus, another option is to upgrade to > Windows Live Mail, which is more resistant to the adverse effects of overly > intrusive antivirus products: http://download.live.com/wlmail > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message > news:ehzkrBamJHA.4520@xxxxxx Quote: >> That's what has me stumped. No errors at all. I'm using windows mail here >> in >> this post. All other email contacts and activities work fine. Am running >> Norton 360 and my other laptop norton antivirus only. Tried disabling NAV >> and it still doesn't change things. >> >> When I send, the item is in the sent folder as expected. >> >> "Gary VanderMolen" <gary@xxxxxx> wrote in message >> news:ueuEOEWmJHA.4372@xxxxxx >> Hard to say what's happening without an error message. >> Are you receiving email on that account? >> When you send a message, is a copy placed in the Sent Items >> folder? Which antivirus are you running? Some of them are not >> fully compatible with Windows Mail. >> >> -- >> Gary VanderMolen, MS-MVP (Mail) >> >> >> "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message >> news:%239rvOZTmJHA.4252@xxxxxx Quote: >>> Have my own domain and can't send emails to my 2nd user account or to >>> myself >>> using Windows Mail. Added my domain to the safe senders list but it still >>> just black-holes. No errors ion the log, nothing indicating there is a >>> problem. If I use another client the mail goes thru just fine. >>> >>> Any ideas appreciate before I switch to another client. >>> |
| My System Specs |
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03-02-2009
| #4 (permalink) |
| | Re: email won't send to same domain - all else works That's good, but you should have let us know what all you have tried so far. Does it appear to be more of a sending problem or receiving problem? If a copy of the sent message appears in the Sent Items folder, then Windows Mail has done all it can do as far as sending. When a message is sent but not received, are you able to access it via webmail? -- Gary VanderMolen, MS-MVP (Mail) "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message news:eRVq6oymJHA.3760@xxxxxx Quote: > that's what I used > > > "Gary VanderMolen" <gary@xxxxxx> wrote in message > news:urQPOPvmJHA.5028@xxxxxx > As I stated earlier, a Norton uninstall must be followed up by > using their debris removal tool: > http://service1.symantec.com/Support...05033108162039 > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message > news:%23qCo0PpmJHA.824@xxxxxx Quote: >> How's this for getting stranger. Opt'd for Live mail and installed it. I >> was >> successful in sending an email to myself and my 2nd account.......once! >> After that, black-hole again. >> >> Uninstalled Norton via removal tool and still no go. Fired up Thunderbird >> again and no problem. >> >> >> "Gary VanderMolen" <gary@xxxxxx> wrote in message >> news:%23%23$BygemJHA.5124@xxxxxx >> Norton security products are among the top three troublemakers >> for Windows Mail. Symptoms often don't surface until several months have >> gone by, or until an update occurs. >> First, be sure to disable its email scanning, for the reason explained >> here: >> http://thundercloud.net/infoave/tuto...ning/index.htm >> >> Several users here have reported that Symantec will give you a free >> upgrade to Norton Antivirus 2009, which cures the problem. If interested, >> contact Symantec via online chat. >> >> Disabling the Norton program is often insufficient. Do a trial uninstall, >> followed by using their debris removal tool: >> http://service1.symantec.com/Support...05033108162039 >> >> Instead of uninstalling your antivirus, another option is to upgrade to >> Windows Live Mail, which is more resistant to the adverse effects of >> overly >> intrusive antivirus products: http://download.live.com/wlmail >> >> -- >> Gary VanderMolen, MS-MVP (Mail) >> >> >> "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message >> news:ehzkrBamJHA.4520@xxxxxx Quote: >>> That's what has me stumped. No errors at all. I'm using windows mail here >>> in >>> this post. All other email contacts and activities work fine. Am running >>> Norton 360 and my other laptop norton antivirus only. Tried disabling NAV >>> and it still doesn't change things. >>> >>> When I send, the item is in the sent folder as expected. >>> >>> "Gary VanderMolen" <gary@xxxxxx> wrote in message >>> news:ueuEOEWmJHA.4372@xxxxxx >>> Hard to say what's happening without an error message. >>> Are you receiving email on that account? >>> When you send a message, is a copy placed in the Sent Items >>> folder? Which antivirus are you running? Some of them are not >>> fully compatible with Windows Mail. >>> >>> -- >>> Gary VanderMolen, MS-MVP (Mail) >>> >>> >>> "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message >>> news:%239rvOZTmJHA.4252@xxxxxx >>>> Have my own domain and can't send emails to my 2nd user account or to >>>> myself >>>> using Windows Mail. Added my domain to the safe senders list but it >>>> still >>>> just black-holes. No errors ion the log, nothing indicating there is a >>>> problem. If I use another client the mail goes thru just fine. >>>> >>>> Any ideas appreciate before I switch to another client. |
| My System Specs |
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03-06-2009
| #5 (permalink) |
| | Re: email won't send to same domain - all else works You don't need Ethereal. In Windows Mail go to Tools, Options, Advanced, Maintenance. In the Troubleshooting section click the Mail box. Then every time you do a send/receive it saves all the POP3/SMTP commands to a log file which can be found in the same place where the "Store Folder" is (see the button just above that Troubleshooting section). -- Gary VanderMolen, MS-MVP (Mail) "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message news:%23JGlKrlnJHA.4392@xxxxxx Quote: > Did that. Finally installed Ethereal packet sniffer and its definitely > talking to the server so tossed the problem back at my hosting service > provider. Looks like an issue with ESMTP commands. > > Kim > > > "Gary VanderMolen" <gary@xxxxxx> wrote in message > news:urQPOPvmJHA.5028@xxxxxx > As I stated earlier, a Norton uninstall must be followed up by > using their debris removal tool: > http://service1.symantec.com/Support...05033108162039 > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message > news:%23qCo0PpmJHA.824@xxxxxx Quote: >> How's this for getting stranger. Opt'd for Live mail and installed it. I >> was >> successful in sending an email to myself and my 2nd account.......once! >> After that, black-hole again. >> >> Uninstalled Norton via removal tool and still no go. Fired up Thunderbird >> again and no problem. >> >> >> "Gary VanderMolen" <gary@xxxxxx> wrote in message >> news:%23%23$BygemJHA.5124@xxxxxx >> Norton security products are among the top three troublemakers >> for Windows Mail. Symptoms often don't surface until several months have >> gone by, or until an update occurs. >> First, be sure to disable its email scanning, for the reason explained >> here: >> http://thundercloud.net/infoave/tuto...ning/index.htm >> >> Several users here have reported that Symantec will give you a free >> upgrade to Norton Antivirus 2009, which cures the problem. If interested, >> contact Symantec via online chat. >> >> Disabling the Norton program is often insufficient. Do a trial uninstall, >> followed by using their debris removal tool: >> http://service1.symantec.com/Support...05033108162039 >> >> Instead of uninstalling your antivirus, another option is to upgrade to >> Windows Live Mail, which is more resistant to the adverse effects of >> overly >> intrusive antivirus products: http://download.live.com/wlmail >> >> -- >> Gary VanderMolen, MS-MVP (Mail) >> >> >> "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message >> news:ehzkrBamJHA.4520@xxxxxx Quote: >>> That's what has me stumped. No errors at all. I'm using windows mail here >>> in >>> this post. All other email contacts and activities work fine. Am running >>> Norton 360 and my other laptop norton antivirus only. Tried disabling NAV >>> and it still doesn't change things. >>> >>> When I send, the item is in the sent folder as expected. >>> >>> "Gary VanderMolen" <gary@xxxxxx> wrote in message >>> news:ueuEOEWmJHA.4372@xxxxxx >>> Hard to say what's happening without an error message. >>> Are you receiving email on that account? >>> When you send a message, is a copy placed in the Sent Items >>> folder? Which antivirus are you running? Some of them are not >>> fully compatible with Windows Mail. >>> >>> -- >>> Gary VanderMolen, MS-MVP (Mail) >>> >>> >>> "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message >>> news:%239rvOZTmJHA.4252@xxxxxx >>>> Have my own domain and can't send emails to my 2nd user account or to >>>> myself >>>> using Windows Mail. Added my domain to the safe senders list but it >>>> still >>>> just black-holes. No errors ion the log, nothing indicating there is a >>>> problem. If I use another client the mail goes thru just fine. >>>> >>>> Any ideas appreciate before I switch to another client. >>>> >>> |
| My System Specs |
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03-10-2009
| #6 (permalink) |
| | Re: email won't send to same domain - all else works If you want to test the full functionality of your Windows Mail (in order to rule out everything else but your hosting service), get a free POP account with Gmail, and set that up per these instructions: http://mail.google.com/support/bin/a...y?answer=86383 -- Gary VanderMolen, MS-MVP (Mail) "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message news:e2LptuWoJHA.4392@xxxxxx Quote: > That'a what I used. Am suspecting my hosting service is to blame since an > older computer (4+ years) using outlook express is also effected. > > thanks for your help. > > "Gary VanderMolen" <gary@xxxxxx> wrote in message > news:urQPOPvmJHA.5028@xxxxxx > As I stated earlier, a Norton uninstall must be followed up by > using their debris removal tool: > http://service1.symantec.com/Support...05033108162039 > > -- > Gary VanderMolen, MS-MVP (Mail) > > > "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message > news:%23qCo0PpmJHA.824@xxxxxx Quote: >> How's this for getting stranger. Opt'd for Live mail and installed it. I >> was >> successful in sending an email to myself and my 2nd account.......once! >> After that, black-hole again. >> >> Uninstalled Norton via removal tool and still no go. Fired up Thunderbird >> again and no problem. >> >> >> "Gary VanderMolen" <gary@xxxxxx> wrote in message >> news:%23%23$BygemJHA.5124@xxxxxx >> Norton security products are among the top three troublemakers >> for Windows Mail. Symptoms often don't surface until several months have >> gone by, or until an update occurs. >> First, be sure to disable its email scanning, for the reason explained >> here: >> http://thundercloud.net/infoave/tuto...ning/index.htm >> >> Several users here have reported that Symantec will give you a free >> upgrade to Norton Antivirus 2009, which cures the problem. If interested, >> contact Symantec via online chat. >> >> Disabling the Norton program is often insufficient. Do a trial uninstall, >> followed by using their debris removal tool: >> http://service1.symantec.com/Support...05033108162039 >> >> Instead of uninstalling your antivirus, another option is to upgrade to >> Windows Live Mail, which is more resistant to the adverse effects of >> overly >> intrusive antivirus products: http://download.live.com/wlmail >> >> -- >> Gary VanderMolen, MS-MVP (Mail) >> >> >> "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message >> news:ehzkrBamJHA.4520@xxxxxx Quote: >>> That's what has me stumped. No errors at all. I'm using windows mail here >>> in >>> this post. All other email contacts and activities work fine. Am running >>> Norton 360 and my other laptop norton antivirus only. Tried disabling NAV >>> and it still doesn't change things. >>> >>> When I send, the item is in the sent folder as expected. >>> >>> "Gary VanderMolen" <gary@xxxxxx> wrote in message >>> news:ueuEOEWmJHA.4372@xxxxxx >>> Hard to say what's happening without an error message. >>> Are you receiving email on that account? >>> When you send a message, is a copy placed in the Sent Items >>> folder? Which antivirus are you running? Some of them are not >>> fully compatible with Windows Mail. >>> >>> -- >>> Gary VanderMolen, MS-MVP (Mail) >>> >>> >>> "Kim Myers" <kim@xxxxxx-myers.ca> wrote in message >>> news:%239rvOZTmJHA.4252@xxxxxx >>>> Have my own domain and can't send emails to my 2nd user account or to >>>> myself >>>> using Windows Mail. Added my domain to the safe senders list but it >>>> still >>>> just black-holes. No errors ion the log, nothing indicating there is a >>>> problem. If I use another client the mail goes thru just fine. >>>> >>>> Any ideas appreciate before I switch to another client. >>>> >>> |
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