Vista - Here's An Odd One

08-21-2007

Does the WMUtil screen come up and look like the one on
the download page?

Were any of the buttons in WMUtil grayed out?
If so, did you go into Task Manager and verify that no
processes named WinMail.exe were running? You may have
to click on "Show processes from all users."

Gary VanderMolen

"bscottfleming" <bscottfleming@discussions.microsoft.com> wrote in message
news:03E8D36A-ADB0-4B5C-88C9-28E38CE469F7@microsoft.com...
>I tried the download, but it gives me an error message.
>
> "Unable to access database"
>
> Any suggestions?
>
> "Gary VanderMolen" wrote:
>
>> If you have messages stuck in the Outbox, do the following:
>> First, delete or move as many of those messages as you can.
>> There will be one undeletable message.
>> Download and run the WMUtil program:
>> http://www.oehelp.com/WMUtil
>> Use WMUtil's Clear Outbox tool.
>> Be sure to read and follow the instructions on that download page.
>>
>> Gary VanderMolen
>>
>>
>> "Emmet" <Emmet@discussions.microsoft.com> wrote in message news:20670D1E-7FD5-41DF-99DB-D14EDB364117@microsoft.com...
>> > I'm having exactly the same problem. I'm using Vista and Windows mail. My bet
>> > is that it has something to do with Vista. Can someone in Microsoft (the
>> > company we love to hate!) help?
>> >
>> > Emmet
>> >
>> > "LD" wrote:
>> >
>> >> Under the Local Folders pane, my Outbox folder appears to be empty as there
>> >> is nothing showing waiting to be sent. My email service was down for a
>> >> couple of minutes this morning and I had an email waiting to be sent. I
>> >> opened the Outbox folder and found a reply to a newsgroup post that I
>> >> thought had been sent. It's a 1KB plain text reply. When I tried to open
>> >> it to see what it was about an error message popped up stating "the message
>> >> could not be displayed, and the following reason:
>> >> "Windows Mail encountered an unexpected problem while displaying this
>> >> message. Check your computer for low memory or low disk space and try
>> >> again."
>> >>
>> >> Next I tried to delete the message and got a popup stating "An unknown error
>> >> has occurred". Another popup appears with a colored bar across it and the
>> >> words "Deleting messages" on it. There is a light shadow moving across the
>> >> bar which I guess is supposed to indicate some sort of action is happening.
>> >> Nothing happens though and I eventually just close the popup.
>> >>
>> >> Next I tried to drag and drop it into the Deleted folder and again got a
>> >> popup stating "An unknown error has occurred" followed by another popup
>> >> stating "The selected message(s) could not be moved. An unknown error has
>> >> occurred"
>> >>
>> >> What's up with the message? I can't open it, move it, send it or delete it.
>> >>
>> >>
>> >>
>> >>
>> >>
>>
>>

08-23-2007

Go back and read the instructions.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail."bscottfleming" <bscottfleming@discussions.microsoft.com>
wrote in message news:03E8D36A-ADB0-4B5C-88C9-28E38CE469F7@microsoft.com...
>I tried the download, but it gives me an error message.
>
> "Unable to access database"
>
> Any suggestions?
>
> "Gary VanderMolen" wrote:
>
>> If you have messages stuck in the Outbox, do the following:
>> First, delete or move as many of those messages as you can.
>> There will be one undeletable message.
>> Download and run the WMUtil program:
>> http://www.oehelp.com/WMUtil
>> Use WMUtil's Clear Outbox tool.
>> Be sure to read and follow the instructions on that download page.
>>
>> "Emmet" <Emmet@discussions.microsoft.com> wrote in message
>> news:20670D1E-7FD5-41DF-99DB-D14EDB364117@microsoft.com...
>> > I'm having exactly the same problem. I'm using Vista and Windows mail.
>> > My bet
>> > is that it has something to do with Vista. Can someone in Microsoft
>> > (the
>> > company we love to hate!) help?

08-27-2007

I had the same issue and downloaded this. It cleared my Outbox instantly.

"Frank Saunders, MS-MVP OE/WM" wrote:

Quote:

> Try a repair with WMUtil:
> http://www.oehelp.com/WMUtil/Default.aspx
>
> "Mike" <Mike@xxxxxx> wrote in message
> news:C8164357-887F-4401-8A96-812E509B26F3@xxxxxx

Quote:

> > POP3
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >

Quote:

> >> "GB" <GB@xxxxxx> wrote in message
> >> news:BE8175B3-E220-4C76-9CA7-9B258EE0F44B@xxxxxx
> >> >I have the same problems with WinMail... sometimes all folders are
> >> >empity
> >> >and
> >> > e-mail gets stuck in outbox, sometimes mail cannot be transfered
> >> > bethween
> >> > folders with the message" The selected messages could not be moved. An
> >> > error
> >> > occurred "
> >> > Sometimes rebooting the system solves the problem, but only
> >> > temporarily. I
> >> > just bought this new PC with Vista, and cannot believe that MS does not
> >> > have
> >> > a fix yet!!!! Reinstalling the system will not solve the problem !!!
> >>
> >> Is this an IMAP or POP3 account?

>
>

08-27-2007

As we all are dealing with this ghost email issue, I was wondering if anyone
knew of a different email service that one could switch to without changeing
the email address?
--
Jason

"LD" wrote:

Quote:

> Under the Local Folders pane, my Outbox folder appears to be empty as there
> is nothing showing waiting to be sent. My email service was down for a
> couple of minutes this morning and I had an email waiting to be sent. I
> opened the Outbox folder and found a reply to a newsgroup post that I
> thought had been sent. It's a 1KB plain text reply. When I tried to open
> it to see what it was about an error message popped up stating "the message
> could not be displayed, and the following reason:
> "Windows Mail encountered an unexpected problem while displaying this
> message. Check your computer for low memory or low disk space and try
> again."
>
> Next I tried to delete the message and got a popup stating "An unknown error
> has occurred". Another popup appears with a colored bar across it and the
> words "Deleting messages" on it. There is a light shadow moving across the
> bar which I guess is supposed to indicate some sort of action is happening.
> Nothing happens though and I eventually just close the popup.
>
> Next I tried to drag and drop it into the Deleted folder and again got a
> popup stating "An unknown error has occurred" followed by another popup
> stating "The selected message(s) could not be moved. An unknown error has
> occurred"
>
> What's up with the message? I can't open it, move it, send it or delete it.
>
>
>
>
>

09-24-2007

I am having the same problems as you and cannot seem to fix it as well. This
message is staying stuck in my inbox and I am not able to read it or delete
or move it. This message will not go away.

MMM.

"Jason" wrote:

Quote:

> As we all are dealing with this ghost email issue, I was wondering if anyone
> knew of a different email service that one could switch to without changeing
> the email address?
> --
> Jason
>
>
> "LD" wrote:
>

Quote:

> > Under the Local Folders pane, my Outbox folder appears to be empty as there
> > is nothing showing waiting to be sent. My email service was down for a
> > couple of minutes this morning and I had an email waiting to be sent. I
> > opened the Outbox folder and found a reply to a newsgroup post that I
> > thought had been sent. It's a 1KB plain text reply. When I tried to open
> > it to see what it was about an error message popped up stating "the message
> > could not be displayed, and the following reason:
> > "Windows Mail encountered an unexpected problem while displaying this
> > message. Check your computer for low memory or low disk space and try
> > again."
> >
> > Next I tried to delete the message and got a popup stating "An unknown error
> > has occurred". Another popup appears with a colored bar across it and the
> > words "Deleting messages" on it. There is a light shadow moving across the
> > bar which I guess is supposed to indicate some sort of action is happening.
> > Nothing happens though and I eventually just close the popup.
> >
> > Next I tried to drag and drop it into the Deleted folder and again got a
> > popup stating "An unknown error has occurred" followed by another popup
> > stating "The selected message(s) could not be moved. An unknown error has
> > occurred"
> >
> > What's up with the message? I can't open it, move it, send it or delete it.
> >
> >
> >
> >
> >

09-24-2007

Use the Microsoft fix:

http://support.microsoft.com/default.aspx/kb/941090
"Messages may be stuck in the Outbox when you use Windows Mail on a
computer that is running Windows Vista"

Although Outbox is the only folder mentioned, it will remove stuck
messages from all folders.

Gary VanderMolen

"MMM" <MMM@xxxxxx> wrote in message news

CB5D73D-6FF4-4DA3-98BC-8603E31EB421@xxxxxx

Quote:

> I am having the same problems as you and cannot seem to fix it as well. This
> message is staying stuck in my inbox and I am not able to read it or delete
> or move it. This message will not go away.

10-07-2007

LD -
I am having the exact same problem and can't send email. I can receive it
but cannot reply. It's very frusterating! Please post if you find a way to
fix this problem. I had this same problem back a few months ago and spend
HOURS on the phone with Microsoft trying to resolve it. Finally it got fixed
but I do not have the time to spend, nor the patience, to go thru that again.
Thanks,
Ashley

10-07-2007

If you want help, you will need to describe the details of the problem,
and include a copy of the error message.

--
Gary VanderMolen [MS MVP-WLM]

"Ashley J" <AshleyJ@xxxxxx> wrote in message news:AD9E89D5-DDC7-4FEC-BDB5-2E4647043C5E@xxxxxx

Quote:

> LD -
> I am having the exact same problem and can't send email. I can receive it
> but cannot reply. It's very frusterating! Please post if you find a way to
> fix this problem. I had this same problem back a few months ago and spend
> HOURS on the phone with Microsoft trying to resolve it. Finally it got fixed
> but I do not have the time to spend, nor the patience, to go thru that again.
> Thanks,
> Ashley

10-16-2008

"LD" wrote:

Quote:

> Under the Local Folders pane, my Outbox folder appears to be empty as there
> is nothing showing waiting to be sent. My email service was down for a
> couple of minutes this morning and I had an email waiting to be sent. I
> opened the Outbox folder and found a reply to a newsgroup post that I
> thought had been sent. It's a 1KB plain text reply. When I tried to open
> it to see what it was about an error message popped up stating "the message
> could not be displayed, and the following reason:
> "Windows Mail encountered an unexpected problem while displaying this
> message. Check your computer for low memory or low disk space and try
> again."
>
> Next I tried to delete the message and got a popup stating "An unknown error
> has occurred". Another popup appears with a colored bar across it and the
> words "Deleting messages" on it. There is a light shadow moving across the
> bar which I guess is supposed to indicate some sort of action is happening.
> Nothing happens though and I eventually just close the popup.
>
> Next I tried to drag and drop it into the Deleted folder and again got a
> popup stating "An unknown error has occurred" followed by another popup
> stating "The selected message(s) could not be moved. An unknown error has
> occurred"
>
> What's up with the message? I can't open it, move it, send it or delete it.
>
>
>
>
>

08-21-2007	#51 (permalink)
Gary VanderMolen n/a posts	Re: Here's An Odd One Does the WMUtil screen come up and look like the one on the download page? Were any of the buttons in WMUtil grayed out? If so, did you go into Task Manager and verify that no processes named WinMail.exe were running? You may have to click on "Show processes from all users." Gary VanderMolen "bscottfleming" <bscottfleming@discussions.microsoft.com> wrote in message news:03E8D36A-ADB0-4B5C-88C9-28E38CE469F7@microsoft.com... >I tried the download, but it gives me an error message. > > "Unable to access database" > > Any suggestions? > > "Gary VanderMolen" wrote: > >> If you have messages stuck in the Outbox, do the following: >> First, delete or move as many of those messages as you can. >> There will be one undeletable message. >> Download and run the WMUtil program: >> http://www.oehelp.com/WMUtil >> Use WMUtil's Clear Outbox tool. >> Be sure to read and follow the instructions on that download page. >> >> Gary VanderMolen >> >> >> "Emmet" <Emmet@discussions.microsoft.com> wrote in message news:20670D1E-7FD5-41DF-99DB-D14EDB364117@microsoft.com... >> > I'm having exactly the same problem. I'm using Vista and Windows mail. My bet >> > is that it has something to do with Vista. Can someone in Microsoft (the >> > company we love to hate!) help? >> > >> > Emmet >> > >> > "LD" wrote: >> > >> >> Under the Local Folders pane, my Outbox folder appears to be empty as there >> >> is nothing showing waiting to be sent. My email service was down for a >> >> couple of minutes this morning and I had an email waiting to be sent. I >> >> opened the Outbox folder and found a reply to a newsgroup post that I >> >> thought had been sent. It's a 1KB plain text reply. When I tried to open >> >> it to see what it was about an error message popped up stating "the message >> >> could not be displayed, and the following reason: >> >> "Windows Mail encountered an unexpected problem while displaying this >> >> message. Check your computer for low memory or low disk space and try >> >> again." >> >> >> >> Next I tried to delete the message and got a popup stating "An unknown error >> >> has occurred". Another popup appears with a colored bar across it and the >> >> words "Deleting messages" on it. There is a light shadow moving across the >> >> bar which I guess is supposed to indicate some sort of action is happening. >> >> Nothing happens though and I eventually just close the popup. >> >> >> >> Next I tried to drag and drop it into the Deleted folder and again got a >> >> popup stating "An unknown error has occurred" followed by another popup >> >> stating "The selected message(s) could not be moved. An unknown error has >> >> occurred" >> >> >> >> What's up with the message? I can't open it, move it, send it or delete it. >> >> >> >> >> >> >> >> >> >> >> >>
My System Specs

08-23-2007	#52 (permalink)
Frank Saunders, MS-MVP OE/WM n/a posts	Re: Here's An Odd One Go back and read the instructions. -- Frank Saunders, MS-MVP OE/WM Do not send mail."bscottfleming" <bscottfleming@discussions.microsoft.com> wrote in message news:03E8D36A-ADB0-4B5C-88C9-28E38CE469F7@microsoft.com... >I tried the download, but it gives me an error message. > > "Unable to access database" > > Any suggestions? > > "Gary VanderMolen" wrote: > >> If you have messages stuck in the Outbox, do the following: >> First, delete or move as many of those messages as you can. >> There will be one undeletable message. >> Download and run the WMUtil program: >> http://www.oehelp.com/WMUtil >> Use WMUtil's Clear Outbox tool. >> Be sure to read and follow the instructions on that download page. >> >> "Emmet" <Emmet@discussions.microsoft.com> wrote in message >> news:20670D1E-7FD5-41DF-99DB-D14EDB364117@microsoft.com... >> > I'm having exactly the same problem. I'm using Vista and Windows mail. >> > My bet >> > is that it has something to do with Vista. Can someone in Microsoft >> > (the >> > company we love to hate!) help?
My System Specs

08-27-2007	#53 (permalink)
Steve Cain n/a posts	Re: Here's An Odd One I had the same issue and downloaded this. It cleared my Outbox instantly. "Frank Saunders, MS-MVP OE/WM" wrote: Quote: > Try a repair with WMUtil: > http://www.oehelp.com/WMUtil/Default.aspx > > "Mike" <Mike@xxxxxx> wrote in message > news:C8164357-887F-4401-8A96-812E509B26F3@xxxxxx Quote: > > POP3 > > > > "Frank Saunders, MS-MVP OE/WM" wrote: > > Quote: > >> "GB" <GB@xxxxxx> wrote in message > >> news:BE8175B3-E220-4C76-9CA7-9B258EE0F44B@xxxxxx > >> >I have the same problems with WinMail... sometimes all folders are > >> >empity > >> >and > >> > e-mail gets stuck in outbox, sometimes mail cannot be transfered > >> > bethween > >> > folders with the message" The selected messages could not be moved. An > >> > error > >> > occurred " > >> > Sometimes rebooting the system solves the problem, but only > >> > temporarily. I > >> > just bought this new PC with Vista, and cannot believe that MS does not > >> > have > >> > a fix yet!!!! Reinstalling the system will not solve the problem !!! > >> > >> Is this an IMAP or POP3 account? > >
My System Specs

08-27-2007	#54 (permalink)
Jason n/a posts	RE: Here's An Odd One As we all are dealing with this ghost email issue, I was wondering if anyone knew of a different email service that one could switch to without changeing the email address? -- Jason "LD" wrote: Quote: > Under the Local Folders pane, my Outbox folder appears to be empty as there > is nothing showing waiting to be sent. My email service was down for a > couple of minutes this morning and I had an email waiting to be sent. I > opened the Outbox folder and found a reply to a newsgroup post that I > thought had been sent. It's a 1KB plain text reply. When I tried to open > it to see what it was about an error message popped up stating "the message > could not be displayed, and the following reason: > "Windows Mail encountered an unexpected problem while displaying this > message. Check your computer for low memory or low disk space and try > again." > > Next I tried to delete the message and got a popup stating "An unknown error > has occurred". Another popup appears with a colored bar across it and the > words "Deleting messages" on it. There is a light shadow moving across the > bar which I guess is supposed to indicate some sort of action is happening. > Nothing happens though and I eventually just close the popup. > > Next I tried to drag and drop it into the Deleted folder and again got a > popup stating "An unknown error has occurred" followed by another popup > stating "The selected message(s) could not be moved. An unknown error has > occurred" > > What's up with the message? I can't open it, move it, send it or delete it. > > > > >
My System Specs

09-24-2007	#55 (permalink)
MMM n/a posts	RE: Here's An Odd One I am having the same problems as you and cannot seem to fix it as well. This message is staying stuck in my inbox and I am not able to read it or delete or move it. This message will not go away. MMM. "Jason" wrote: Quote: > As we all are dealing with this ghost email issue, I was wondering if anyone > knew of a different email service that one could switch to without changeing > the email address? > -- > Jason > > > "LD" wrote: > Quote: > > Under the Local Folders pane, my Outbox folder appears to be empty as there > > is nothing showing waiting to be sent. My email service was down for a > > couple of minutes this morning and I had an email waiting to be sent. I > > opened the Outbox folder and found a reply to a newsgroup post that I > > thought had been sent. It's a 1KB plain text reply. When I tried to open > > it to see what it was about an error message popped up stating "the message > > could not be displayed, and the following reason: > > "Windows Mail encountered an unexpected problem while displaying this > > message. Check your computer for low memory or low disk space and try > > again." > > > > Next I tried to delete the message and got a popup stating "An unknown error > > has occurred". Another popup appears with a colored bar across it and the > > words "Deleting messages" on it. There is a light shadow moving across the > > bar which I guess is supposed to indicate some sort of action is happening. > > Nothing happens though and I eventually just close the popup. > > > > Next I tried to drag and drop it into the Deleted folder and again got a > > popup stating "An unknown error has occurred" followed by another popup > > stating "The selected message(s) could not be moved. An unknown error has > > occurred" > > > > What's up with the message? I can't open it, move it, send it or delete it. > > > > > > > > > >
My System Specs

09-24-2007	#56 (permalink)
Gary VanderMolen n/a posts	Re: Here's An Odd One Use the Microsoft fix: http://support.microsoft.com/default.aspx/kb/941090 "Messages may be stuck in the Outbox when you use Windows Mail on a computer that is running Windows Vista" Although Outbox is the only folder mentioned, it will remove stuck messages from all folders. Gary VanderMolen "MMM" <MMM@xxxxxx> wrote in message newsCB5D73D-6FF4-4DA3-98BC-8603E31EB421@xxxxxx Quote: > I am having the same problems as you and cannot seem to fix it as well. This > message is staying stuck in my inbox and I am not able to read it or delete > or move it. This message will not go away.
My System Specs

10-07-2007	#57 (permalink)
Ashley J n/a posts	RE: Here's An Odd One LD - I am having the exact same problem and can't send email. I can receive it but cannot reply. It's very frusterating! Please post if you find a way to fix this problem. I had this same problem back a few months ago and spend HOURS on the phone with Microsoft trying to resolve it. Finally it got fixed but I do not have the time to spend, nor the patience, to go thru that again. Thanks, Ashley
My System Specs

10-07-2007	#58 (permalink)
Gary VanderMolen n/a posts	Re: Here's An Odd One If you want help, you will need to describe the details of the problem, and include a copy of the error message. -- Gary VanderMolen [MS MVP-WLM] "Ashley J" <AshleyJ@xxxxxx> wrote in message news:AD9E89D5-DDC7-4FEC-BDB5-2E4647043C5E@xxxxxx Quote: > LD - > I am having the exact same problem and can't send email. I can receive it > but cannot reply. It's very frusterating! Please post if you find a way to > fix this problem. I had this same problem back a few months ago and spend > HOURS on the phone with Microsoft trying to resolve it. Finally it got fixed > but I do not have the time to spend, nor the patience, to go thru that again. > Thanks, > Ashley
My System Specs

10-16-2008	#59 (permalink)
Roger morel n/a posts	RE: Here's An Odd One "LD" wrote: Quote: > Under the Local Folders pane, my Outbox folder appears to be empty as there > is nothing showing waiting to be sent. My email service was down for a > couple of minutes this morning and I had an email waiting to be sent. I > opened the Outbox folder and found a reply to a newsgroup post that I > thought had been sent. It's a 1KB plain text reply. When I tried to open > it to see what it was about an error message popped up stating "the message > could not be displayed, and the following reason: > "Windows Mail encountered an unexpected problem while displaying this > message. Check your computer for low memory or low disk space and try > again." > > Next I tried to delete the message and got a popup stating "An unknown error > has occurred". Another popup appears with a colored bar across it and the > words "Deleting messages" on it. There is a light shadow moving across the > bar which I guess is supposed to indicate some sort of action is happening. > Nothing happens though and I eventually just close the popup. > > Next I tried to drag and drop it into the Deleted folder and again got a > popup stating "An unknown error has occurred" followed by another popup > stating "The selected message(s) could not be moved. An unknown error has > occurred" > > What's up with the message? I can't open it, move it, send it or delete it. > > > > >
My System Specs