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Vista - Problems opening attachments in windows mail

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Old 06-12-2009   #1 (permalink)
Cameron


 
 

Problems opening attachments in windows mail

I have recently done an upgrade on my internet explorer. I am unsure if my
problem relates to this; however, I am unable to open documents in my emails
(windows mail). I did not have any problems before hand. "This file does
not have a program associated with it..." or "windows cannot find
'image.jpg'. Make sure you typed the name correctly..." " there was an error
opening this document. This file cannot be found" are the error messages I
receive. This is occurring so far with .pps , .pdf, and .jpg attachments on
newly received messages and saved messages. Has any one had the same sort of
problem or have a solution?

My System SpecsSystem Spec
Old 06-12-2009   #2 (permalink)
t-4-2


 
 

Re: Problems opening attachments in windows mail

You wrote : I have recently done an upgrade on my internet explorer.
Would that be IE8 ? If you don't know : open Internet Explorer > top, click
Help > click About Internet Explorer. It'll tell you what version you have.
If yes, so far, the best solution is to un-install IE8. The system will
revert back to IE7 by itself.
There are some " workarounds " for your problems, but they are just
band-aide solutions. Read some of the posts in this newsgroup, you'll find
many related to your problems.

t-4-2

"Cameron" <Cameron@xxxxxx> wrote in message
news:31570CB4-D1C6-4AD9-8F90-F13048544D39@xxxxxx
Quote:

> I have recently done an upgrade on my internet explorer. I am unsure if
> my
> problem relates to this; however, I am unable to open documents in my
> emails
> (windows mail). I did not have any problems before hand. "This file does
> not have a program associated with it..." or "windows cannot find
> 'image.jpg'. Make sure you typed the name correctly..." " there was an
> error
> opening this document. This file cannot be found" are the error messages I
> receive. This is occurring so far with .pps , .pdf, and .jpg attachments
> on
> newly received messages and saved messages. Has any one had the same sort
> of
> problem or have a solution?
My System SpecsSystem Spec
Old 06-12-2009   #3 (permalink)
Rainald Taesler


 
 

Re: Problems opening attachments in windows mail

Cameron wrote:
Quote:

> I have recently done an upgrade on my internet explorer. I am unsure
> if my problem relates to this; however, I am unable to open documents
> in my emails (windows mail). I did not have any problems before
> hand. "This file does not have a program associated with it..." or
> "windows cannot find 'image.jpg'. Make sure you typed the name
> correctly..." " there was an error opening this document. This file
> cannot be found" are the error messages I receive.
AFAICS you are having two different problems:
(a) Missing file-type associations and (b) the in general IE8-WinMail
problem.

For the first sort of problems recreating the necessary associations is
necessary.
What to do depends on the type of file.
Pls let us know for which type of file you receive the error message
"This file does not have a program associated with it.".
We'll look up which fix will fit.

Apart from that there is the IE8-WinMail bug which affected many systems
(though not all) after installing IE8.> This is occurring
Quote:

> so far with .pps , .pdf, and .jpg attachments on newly received
> messages and saved messages. Has any one had the same sort of
> problem or have a solution?
You are not alone! <g> As said above the problem appears quite often (I
have it in all of my four computers).

There is no fix - except uninstalling IE8 (
http://support.microsoft.com/kb/957700/en-us )

The problems can be reduced to JPG and TXT files (all other files types
opening fine) with a workaround:
Right-click on the shortcut that you use to open Windows Mail.
Select Properties.
In the field labeled 'Start in' change the entered value to
%UserProfile%.
Click OK.
Restart Windows Mail and try opening attachments.

HTH
Rainald


My System SpecsSystem Spec
Old 06-12-2009   #4 (permalink)
maybbutterfly


 
 

RE: Problems opening attachments in windows mail

I am having the same problem as you are and I am unable to find an answer
anywhere.

"Cameron" wrote:
Quote:

> I have recently done an upgrade on my internet explorer. I am unsure if my
> problem relates to this; however, I am unable to open documents in my emails
> (windows mail). I did not have any problems before hand. "This file does
> not have a program associated with it..." or "windows cannot find
> 'image.jpg'. Make sure you typed the name correctly..." " there was an error
> opening this document. This file cannot be found" are the error messages I
> receive. This is occurring so far with .pps , .pdf, and .jpg attachments on
> newly received messages and saved messages. Has any one had the same sort of
> problem or have a solution?
My System SpecsSystem Spec
Old 06-12-2009   #5 (permalink)
Rainald Taesler


 
 

Re: Problems opening attachments in windows mail

maybbutterfly wrote:
Quote:

> I am having the same problem as you are and I am unable to find an
> answer anywhere.
Pls be so kind as to read my replies in this thread.

Then decide whether you can live with the problem reduced to JPG and TXT
files.
If so, apply my workaround.
If not, uninstall IE8.

If any further questions just ask them.

Rainald

My System SpecsSystem Spec
Old 06-13-2009   #6 (permalink)
PA Bear [MS MVP]


 
 

Re: Problems opening attachments in windows mail

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Cameron wrote:
Quote:

> I have recently done an upgrade on my internet explorer. I am unsure if
> my
> problem relates to this; however, I am unable to open documents in my
> emails
> (windows mail). I did not have any problems before hand. "This file does
> not have a program associated with it..." or "windows cannot find
> 'image.jpg'. Make sure you typed the name correctly..." " there was an
> error opening this document. This file cannot be found" are the error
> messages I receive. This is occurring so far with .pps , .pdf, and .jpg
> attachments on newly received messages and saved messages. Has any one
> had
> the same sort of problem or have a solution?
My System SpecsSystem Spec
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