Vista - Authorization Error

I am trying to open my mail page and I keep getting a box pop up that says I
need to verify my details, i.e; username and password. I have entered what I
thought were those details and apparently they are not. I cannot find where
I might find out for sure what the correct details would be. Fingerprint
logon is also not working for this verification box. Can anyone help me
please? I'd really like to use my email!

Your Windows user login is not the same as the mail server login.
You can test your password by logging in to webmail:
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"ValleyVegan" <ValleyVegan@xxxxxx> wrote in message news:E2246598-78AC-4DAC-B58E-DEB41F53D6B3@xxxxxx