Windows Vista Forums

can't log in
  1. #1


    debintexas Guest

    can't log in

    When I try to get new email, it asked me for my password. It doesn't accept
    it though. I can log in via yahoo.com.
    Any ideas?
    error message:
    Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
    Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
    Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91



      My System SpecsSystem Spec

  2. #2


    Gary VanderMolen [MVP] Guest

    Re: can't log in

    Go to Tools, Accounts, select that mail account, Properties, Servers.
    Make sure that "Log on using Secure Password Authentication" is not enabled.

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    Microsoft MVP program: http://mvp.support.microsoft.com


    "debintexas" <debintexas@newsgroup> wrote in message news:364E565E-7D5B-4AC9-85B7-3240E79F7BE0@newsgroup

    > When I try to get new email, it asked me for my password. It doesn't accept
    > it though. I can log in via yahoo.com.
    > Any ideas?
    > error message:
    > Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
    > Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
    > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91

      My System SpecsSystem Spec

  3. #3


    debintexas Guest

    Re: can't log in

    it's not.

    "Gary VanderMolen [MVP]" wrote:

    > Go to Tools, Accounts, select that mail account, Properties, Servers.
    > Make sure that "Log on using Secure Password Authentication" is not enabled.
    >
    > --
    > Gary VanderMolen, Microsoft MVP (Mail)
    > Microsoft MVP program: http://mvp.support.microsoft.com
    >
    >
    > "debintexas" <debintexas@newsgroup> wrote in message news:364E565E-7D5B-4AC9-85B7-3240E79F7BE0@newsgroup

    > > When I try to get new email, it asked me for my password. It doesn't accept
    > > it though. I can log in via yahoo.com.
    > > Any ideas?
    > > error message:
    > > Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
    > > Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
    > > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
    > .
    >

      My System SpecsSystem Spec

  4. #4


    Gary VanderMolen [MVP] Guest

    Re: can't log in

    The only other possibility is interference from an antivirus program.
    Which antivirus are you running? Some of them cause problems with
    Windows Mail over time. As a minimum, email scanning in the antivirus
    should be turned off, although that may not be sufficient to eliminate all
    bad effects. In a worst case scenario, your antivirus may need to be
    uninstalled/reinstalled or replaced.

    Email scanning in any antivirus should be disabled, for reasons
    explained here:
    http://thundercloud.net/infoave/tuto...ning/index.htm

    As a possible temporary fix, delete that corrupted mail account,
    restart Windows Mail, then recreate the account.

    If still no improvement, consider upgrading to Windows Live Mail,
    because it is less prone to suffering bad effects from overly intrusive
    antivirus programs: http://download.live.com/wlmail

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    Microsoft MVP program: http://mvp.support.microsoft.com


    "debintexas" <debintexas@newsgroup> wrote in message news:ACE0DC96-63B7-4BFA-BC61-A4E198321E75@newsgroup

    > it's not.
    >
    > "Gary VanderMolen [MVP]" wrote:
    >

    >> Go to Tools, Accounts, select that mail account, Properties, Servers.
    >> Make sure that "Log on using Secure Password Authentication" is not enabled.
    >>
    >> --
    >> Gary VanderMolen, Microsoft MVP (Mail)
    >> Microsoft MVP program: http://mvp.support.microsoft.com
    >>
    >>
    >> "debintexas" <debintexas@newsgroup> wrote in message news:364E565E-7D5B-4AC9-85B7-3240E79F7BE0@newsgroup

    >> > When I try to get new email, it asked me for my password. It doesn't accept
    >> > it though. I can log in via yahoo.com.
    >> > Any ideas?
    >> > error message:
    >> > Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
    >> > Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
    >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
    >> .
    >>

      My System SpecsSystem Spec

  5. #5


    debintexas Guest

    Re: can't log in

    I use McAfee.

    "Gary VanderMolen [MVP]" wrote:

    > The only other possibility is interference from an antivirus program.
    > Which antivirus are you running? Some of them cause problems with
    > Windows Mail over time. As a minimum, email scanning in the antivirus
    > should be turned off, although that may not be sufficient to eliminate all
    > bad effects. In a worst case scenario, your antivirus may need to be
    > uninstalled/reinstalled or replaced.
    >
    > Email scanning in any antivirus should be disabled, for reasons
    > explained here:
    > http://thundercloud.net/infoave/tuto...ning/index.htm
    >
    > As a possible temporary fix, delete that corrupted mail account,
    > restart Windows Mail, then recreate the account.
    >
    > If still no improvement, consider upgrading to Windows Live Mail,
    > because it is less prone to suffering bad effects from overly intrusive
    > antivirus programs: http://download.live.com/wlmail
    >
    > --
    > Gary VanderMolen, Microsoft MVP (Mail)
    > Microsoft MVP program: http://mvp.support.microsoft.com
    >
    >
    > "debintexas" <debintexas@newsgroup> wrote in message news:ACE0DC96-63B7-4BFA-BC61-A4E198321E75@newsgroup

    > > it's not.
    > >
    > > "Gary VanderMolen [MVP]" wrote:
    > >

    > >> Go to Tools, Accounts, select that mail account, Properties, Servers.
    > >> Make sure that "Log on using Secure Password Authentication" is not enabled.
    > >>
    > >> --
    > >> Gary VanderMolen, Microsoft MVP (Mail)
    > >> Microsoft MVP program: http://mvp.support.microsoft.com
    > >>
    > >>
    > >> "debintexas" <debintexas@newsgroup> wrote in message news:364E565E-7D5B-4AC9-85B7-3240E79F7BE0@newsgroup
    > >> > When I try to get new email, it asked me for my password. It doesn't accept
    > >> > it though. I can log in via yahoo.com.
    > >> > Any ideas?
    > >> > error message:
    > >> > Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
    > >> > Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
    > >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
    > >> .
    > >>
    > .
    >

      My System SpecsSystem Spec

  6. #6


    Gary VanderMolen [MVP] Guest

    Re: can't log in

    McAfee antivirus is among the top three troublemakers for Windows Mail.
    But before we explore that angle, let me ask you some questions about
    the mail account. Is the account a free one with the email address ending
    in @yahoo.com, or is it one that is partnered through your ISP, and the
    address part after the @ symbol represents your ISP (AT&T)?

    Has this account worked previously in Windows Mail?

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    Microsoft MVP program: http://mvp.support.microsoft.com


    "debintexas" <debintexas@newsgroup> wrote in message news:2FD7A41B-7029-4C60-9C9A-42571FD92BC9@newsgroup

    >I use McAfee.
    >
    > "Gary VanderMolen [MVP]" wrote:
    >

    >> The only other possibility is interference from an antivirus program.
    >> Which antivirus are you running? Some of them cause problems with
    >> Windows Mail over time. As a minimum, email scanning in the antivirus
    >> should be turned off, although that may not be sufficient to eliminate all
    >> bad effects. In a worst case scenario, your antivirus may need to be
    >> uninstalled/reinstalled or replaced.
    >>
    >> Email scanning in any antivirus should be disabled, for reasons
    >> explained here:
    >> http://thundercloud.net/infoave/tuto...ning/index.htm
    >>
    >> As a possible temporary fix, delete that corrupted mail account,
    >> restart Windows Mail, then recreate the account.
    >>
    >> If still no improvement, consider upgrading to Windows Live Mail,
    >> because it is less prone to suffering bad effects from overly intrusive
    >> antivirus programs: http://download.live.com/wlmail
    >>
    >> --
    >> Gary VanderMolen, Microsoft MVP (Mail)
    >> Microsoft MVP program: http://mvp.support.microsoft.com
    >>
    >>
    >> "debintexas" <debintexas@newsgroup> wrote in message news:ACE0DC96-63B7-4BFA-BC61-A4E198321E75@newsgroup

    >> > it's not.
    >> >
    >> > "Gary VanderMolen [MVP]" wrote:
    >> >
    >> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
    >> >> Make sure that "Log on using Secure Password Authentication" is not enabled.
    >> >>
    >> >> --
    >> >> Gary VanderMolen, Microsoft MVP (Mail)
    >> >> Microsoft MVP program: http://mvp.support.microsoft.com
    >> >>
    >> >>
    >> >> "debintexas" <debintexas@newsgroup> wrote in message news:364E565E-7D5B-4AC9-85B7-3240E79F7BE0@newsgroup
    >> >> > When I try to get new email, it asked me for my password. It doesn't accept
    >> >> > it though. I can log in via yahoo.com.
    >> >> > Any ideas?
    >> >> > error message:
    >> >> > Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
    >> >> > Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
    >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91

      My System SpecsSystem Spec

  7. #7


    mac Guest

    Re: can't log in


    "Gary VanderMolen [MVP]" <gary@newsgroup> wrote in message
    news:OtkQLHG$KHA.3176@newsgroup
    McAfee antivirus is among the top three troublemakers for Windows Mail.
    But before we explore that angle, let me ask you some questions about
    the mail account. Is the account a free one with the email address ending
    in @yahoo.com, or is it one that is partnered through your ISP, and the
    address part after the @ symbol represents your ISP (AT&T)?

    Has this account worked previously in Windows Mail?

    ---------------------------------

    Gary the OP was here 5 days ago with the post that I add below, as you will
    see it is AT&T, and she said it was working after making changes.

    Sure looks like McAfee to me too.
    --
    Regards Steve.


    "debintexas" <debintexas@newsgroup> wrote in message
    news:44D87405-43BA-43B1-81CE-5A7C3A74CD6D@newsgroup

    > this worked. Thanks!
    >
    > "mac" wrote:
    >

    >>
    >> "debintexas" <debintexas@newsgroup> wrote in message
    >> news:9B9137F5-2678-47A6-97CF-1AD626B6317A@newsgroup

    >> >I haven't been able to send since yesterday. Here is my errror message
    >> > The connection to the server has failed. Subject ' ', Account:
    >> > 'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
    >> > Port:
    >> > 25,
    >> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
    >> >
    >> > now what?
    >>
    >> Go to tools menu>accounts>select your att account>Properties>Advanced Tab
    >> Make the following changes:
    >>
    >> 1. Change the SMTP port to 465 and check the option labeled Use an
    >> encrypted
    >> connection (SSL).
    >>
    >> 2. Change the POP3 port to 995 and check the option labeled Use an
    >> encrypted
    >> connection (SSL).
    >>
    >> Then Apply>OK.
    >>
    >> Remove any unsent mail from the Outbox and try to send another one.
    >>
    >> Post any error message that you get.
    >>
    >>
    >> --
    >> Regards Steve.
    >> MS-MVP. MAIL. [DTS] UK.
    >> http://www.getsafeonline.org/
    >> http://www.microsoft.com/uk/citizens...e/default.mspx
    >>

      My System SpecsSystem Spec

  8. #8


    Gary VanderMolen [MVP] Guest

    Re: can't log in

    Thanks.
    Wonder why she said it was working 5 days ago, yet she is still posting today.

    --
    Gary VanderMolen, Microsoft MVP (Mail)
    Microsoft MVP program: http://mvp.support.microsoft.com


    " mac" <macknever@newsgroup> wrote in message news:OqCdhZG$KHA.3176@newsgroup

    >
    > "Gary VanderMolen [MVP]" <gary@newsgroup> wrote in message
    > news:OtkQLHG$KHA.3176@newsgroup
    > McAfee antivirus is among the top three troublemakers for Windows Mail.
    > But before we explore that angle, let me ask you some questions about
    > the mail account. Is the account a free one with the email address ending
    > in @yahoo.com, or is it one that is partnered through your ISP, and the
    > address part after the @ symbol represents your ISP (AT&T)?
    >
    > Has this account worked previously in Windows Mail?
    >
    > ---------------------------------
    >
    > Gary the OP was here 5 days ago with the post that I add below, as you will
    > see it is AT&T, and she said it was working after making changes.
    >
    > Sure looks like McAfee to me too.
    > --
    > Regards Steve.
    >
    >
    > "debintexas" <debintexas@newsgroup> wrote in message
    > news:44D87405-43BA-43B1-81CE-5A7C3A74CD6D@newsgroup
    >

    >> this worked. Thanks!
    >>
    >> "mac" wrote:
    >>

    >>>
    >>> "debintexas" <debintexas@newsgroup> wrote in message
    >>> news:9B9137F5-2678-47A6-97CF-1AD626B6317A@newsgroup
    >>> >I haven't been able to send since yesterday. Here is my errror message
    >>> > The connection to the server has failed. Subject ' ', Account:
    >>> > 'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
    >>> > Port:
    >>> > 25,
    >>> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
    >>> >
    >>> > now what?
    >>>
    >>> Go to tools menu>accounts>select your att account>Properties>Advanced Tab
    >>> Make the following changes:
    >>>
    >>> 1. Change the SMTP port to 465 and check the option labeled Use an
    >>> encrypted
    >>> connection (SSL).
    >>>
    >>> 2. Change the POP3 port to 995 and check the option labeled Use an
    >>> encrypted
    >>> connection (SSL).
    >>>
    >>> Then Apply>OK.
    >>>
    >>> Remove any unsent mail from the Outbox and try to send another one.
    >>>
    >>> Post any error message that you get.
    >>>
    >>>
    >>> --
    >>> Regards Steve.
    >>> MS-MVP. MAIL. [DTS] UK.
    >>> http://www.getsafeonline.org/
    >>> http://www.microsoft.com/uk/citizens...e/default.mspx
    >>>
    >

      My System SpecsSystem Spec

  9. #9


    debintexas Guest

    Re: can't log in

    Gary,
    It's a new problem.

    "Gary VanderMolen [MVP]" wrote:

    > Thanks.
    > Wonder why she said it was working 5 days ago, yet she is still posting today.
    >
    > --
    > Gary VanderMolen, Microsoft MVP (Mail)
    > Microsoft MVP program: http://mvp.support.microsoft.com
    >
    >
    > " mac" <macknever@newsgroup> wrote in message news:OqCdhZG$KHA.3176@newsgroup

    > >
    > > "Gary VanderMolen [MVP]" <gary@newsgroup> wrote in message
    > > news:OtkQLHG$KHA.3176@newsgroup
    > > McAfee antivirus is among the top three troublemakers for Windows Mail.
    > > But before we explore that angle, let me ask you some questions about
    > > the mail account. Is the account a free one with the email address ending
    > > in @yahoo.com, or is it one that is partnered through your ISP, and the
    > > address part after the @ symbol represents your ISP (AT&T)?
    > >
    > > Has this account worked previously in Windows Mail?
    > >
    > > ---------------------------------
    > >
    > > Gary the OP was here 5 days ago with the post that I add below, as you will
    > > see it is AT&T, and she said it was working after making changes.
    > >
    > > Sure looks like McAfee to me too.
    > > --
    > > Regards Steve.
    > >
    > >
    > > "debintexas" <debintexas@newsgroup> wrote in message
    > > news:44D87405-43BA-43B1-81CE-5A7C3A74CD6D@newsgroup
    > >

    > >> this worked. Thanks!
    > >>
    > >> "mac" wrote:
    > >>
    > >>>
    > >>> "debintexas" <debintexas@newsgroup> wrote in message
    > >>> news:9B9137F5-2678-47A6-97CF-1AD626B6317A@newsgroup
    > >>> >I haven't been able to send since yesterday. Here is my errror message
    > >>> > The connection to the server has failed. Subject ' ', Account:
    > >>> > 'pop.att.yahoo.com', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
    > >>> > Port:
    > >>> > 25,
    > >>> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
    > >>> >
    > >>> > now what?
    > >>>
    > >>> Go to tools menu>accounts>select your att account>Properties>Advanced Tab
    > >>> Make the following changes:
    > >>>
    > >>> 1. Change the SMTP port to 465 and check the option labeled Use an
    > >>> encrypted
    > >>> connection (SSL).
    > >>>
    > >>> 2. Change the POP3 port to 995 and check the option labeled Use an
    > >>> encrypted
    > >>> connection (SSL).
    > >>>
    > >>> Then Apply>OK.
    > >>>
    > >>> Remove any unsent mail from the Outbox and try to send another one.
    > >>>
    > >>> Post any error message that you get.
    > >>>
    > >>>
    > >>> --
    > >>> Regards Steve.
    > >>> MS-MVP. MAIL. [DTS] UK.
    > >>> http://www.getsafeonline.org/
    > >>> http://www.microsoft.com/uk/citizens...e/default.mspx
    > >>>
    > >
    > .
    >

      My System SpecsSystem Spec

  10. #10


    debintexas Guest

    Re: can't log in

    Gary,
    Thanks for trying to help. It is not a free acct. It is very old ending in
    "wans.net". It has worked in Mail for years.

    "Gary VanderMolen [MVP]" wrote:

    > McAfee antivirus is among the top three troublemakers for Windows Mail.
    > But before we explore that angle, let me ask you some questions about
    > the mail account. Is the account a free one with the email address ending
    > in @yahoo.com, or is it one that is partnered through your ISP, and the
    > address part after the @ symbol represents your ISP (AT&T)?
    >
    > Has this account worked previously in Windows Mail?
    >
    > --
    > Gary VanderMolen, Microsoft MVP (Mail)
    > Microsoft MVP program: http://mvp.support.microsoft.com
    >
    >
    > "debintexas" <debintexas@newsgroup> wrote in message news:2FD7A41B-7029-4C60-9C9A-42571FD92BC9@newsgroup

    > >I use McAfee.
    > >
    > > "Gary VanderMolen [MVP]" wrote:
    > >

    > >> The only other possibility is interference from an antivirus program.
    > >> Which antivirus are you running? Some of them cause problems with
    > >> Windows Mail over time. As a minimum, email scanning in the antivirus
    > >> should be turned off, although that may not be sufficient to eliminate all
    > >> bad effects. In a worst case scenario, your antivirus may need to be
    > >> uninstalled/reinstalled or replaced.
    > >>
    > >> Email scanning in any antivirus should be disabled, for reasons
    > >> explained here:
    > >> http://thundercloud.net/infoave/tuto...ning/index.htm
    > >>
    > >> As a possible temporary fix, delete that corrupted mail account,
    > >> restart Windows Mail, then recreate the account.
    > >>
    > >> If still no improvement, consider upgrading to Windows Live Mail,
    > >> because it is less prone to suffering bad effects from overly intrusive
    > >> antivirus programs: http://download.live.com/wlmail
    > >>
    > >> --
    > >> Gary VanderMolen, Microsoft MVP (Mail)
    > >> Microsoft MVP program: http://mvp.support.microsoft.com
    > >>
    > >>
    > >> "debintexas" <debintexas@newsgroup> wrote in message news:ACE0DC96-63B7-4BFA-BC61-A4E198321E75@newsgroup
    > >> > it's not.
    > >> >
    > >> > "Gary VanderMolen [MVP]" wrote:
    > >> >
    > >> >> Go to Tools, Accounts, select that mail account, Properties, Servers.
    > >> >> Make sure that "Log on using Secure Password Authentication" is not enabled.
    > >> >>
    > >> >> --
    > >> >> Gary VanderMolen, Microsoft MVP (Mail)
    > >> >> Microsoft MVP program: http://mvp.support.microsoft.com
    > >> >>
    > >> >>
    > >> >> "debintexas" <debintexas@newsgroup> wrote in message news:364E565E-7D5B-4AC9-85B7-3240E79F7BE0@newsgroup
    > >> >> > When I try to get new email, it asked me for my password. It doesn't accept
    > >> >> > it though. I can log in via yahoo.com.
    > >> >> > Any ideas?
    > >> >> > error message:
    > >> >> > Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
    > >> >> > Server Response: '-ERR popgate argument(s) missing.', Port: 995, Secure(SSL):
    > >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91
    > .
    >

      My System SpecsSystem Spec

can't log in problems?