Vista Tutorial - Earthlink and Vista-mail problems

Anyone out there using Earthlink and Vista that can successfully send email?
I can receive but not send, regardless of wether I use Elink's Mailbox or
Window's Mail. This is a new PC that came with Vista installed, when I
downloaded Earthlink I used the download for Vista. I have already tried all
the things in various "help" sites and none have helped. When I try to send
mail I get the following error message....

The message could not be sent. The authentication might not be correct for
your outgoing mail (SMTP) server.

The rejected email address was (whoever I used). Acct:'pop.mindspring.com',
Server:smtpauth.earthlink.net', Protocol:SMTP, Server Response:'550 Please
configure you mail client to use authentication', Port:25, Secure(SSL):No.



Has anyone been able to solve this problem between Vista and Earthlink?
--
Melanie

Incoming Mail (POP3): pop.earthlink.net
Outgoing Mail (SMTP): smtpauth.earthlink.net

Mark
"Melanie" <Melanie@discussions.microsoft.com> wrote in message
news:FFE56B86-C17A-4D25-AFCD-7C453E74840C@microsoft.com...
> Anyone out there using Earthlink and Vista that can successfully send
> email?
> I can receive but not send, regardless of wether I use Elink's Mailbox or
> Window's Mail. This is a new PC that came with Vista installed, when I
> downloaded Earthlink I used the download for Vista. I have already tried
> all
> the things in various "help" sites and none have helped. When I try to
> send
> mail I get the following error message....
>
> The message could not be sent. The authentication might not be correct for
> your outgoing mail (SMTP) server.
>
> The rejected email address was (whoever I used).
> Acct:'pop.mindspring.com',
> Server:smtpauth.earthlink.net', Protocol:SMTP, Server Response:'550 Please
> configure you mail client to use authentication', Port:25, Secure(SSL):No.
>
>
>
> Has anyone been able to solve this problem between Vista and Earthlink?
> --
> Melanie

You'll then need to:

Select My Server Requires Authentication and go into Settings, from there:

Select only Logon Using and complete your login information

Sending this from Mail now.

"Melanie" <Melanie@discussions.microsoft.com> wrote in message
news:FFE56B86-C17A-4D25-AFCD-7C453E74840C@microsoft.com...
> Anyone out there using Earthlink and Vista that can successfully send
> email?
> I can receive but not send, regardless of wether I use Elink's Mailbox or
> Window's Mail. This is a new PC that came with Vista installed, when I
> downloaded Earthlink I used the download for Vista. I have already tried
> all
> the things in various "help" sites and none have helped. When I try to
> send
> mail I get the following error message....
>
> The message could not be sent. The authentication might not be correct for
> your outgoing mail (SMTP) server.
>
> The rejected email address was (whoever I used).
> Acct:'pop.mindspring.com',
> Server:smtpauth.earthlink.net', Protocol:SMTP, Server Response:'550 Please
> configure you mail client to use authentication', Port:25, Secure(SSL):No.
>
>
>
> Has anyone been able to solve this problem between Vista and Earthlink?
> --
> Melanie

A friend had this problem and called his ISP. He was told to change the
Server Port Number of the Outgoing Mail. That fixed the problem. I use
Earthlink also and mine is 25. You might check that.

Steve

"Melanie" <Melanie@discussions.microsoft.com> wrote in message
news:FFE56B86-C17A-4D25-AFCD-7C453E74840C@microsoft.com...
> Anyone out there using Earthlink and Vista that can successfully send
> email?
> I can receive but not send, regardless of wether I use Elink's Mailbox or
> Window's Mail. This is a new PC that came with Vista installed, when I
> downloaded Earthlink I used the download for Vista. I have already tried
> all
> the things in various "help" sites and none have helped. When I try to
> send
> mail I get the following error message....
>
> The message could not be sent. The authentication might not be correct for
> your outgoing mail (SMTP) server.
>
> The rejected email address was (whoever I used).
> Acct:'pop.mindspring.com',
> Server:smtpauth.earthlink.net', Protocol:SMTP, Server Response:'550 Please
> configure you mail client to use authentication', Port:25, Secure(SSL):No.
>
>
>
> Has anyone been able to solve this problem between Vista and Earthlink?
> --
> Melanie

how do you change that on the computer

denice



"Mark Christopherson" wrote:

> Incoming Mail (POP3): pop.earthlink.net
> Outgoing Mail (SMTP): smtpauth.earthlink.net
>
> Mark
> "Melanie" <Melanie@discussions.microsoft.com> wrote in message
> news:FFE56B86-C17A-4D25-AFCD-7C453E74840C@microsoft.com...
> > Anyone out there using Earthlink and Vista that can successfully send
> > email?
> > I can receive but not send, regardless of wether I use Elink's Mailbox or
> > Window's Mail. This is a new PC that came with Vista installed, when I
> > downloaded Earthlink I used the download for Vista. I have already tried
> > all
> > the things in various "help" sites and none have helped. When I try to
> > send
> > mail I get the following error message....
> >
> > The message could not be sent. The authentication might not be correct for
> > your outgoing mail (SMTP) server.
> >
> > The rejected email address was (whoever I used).
> > Acct:'pop.mindspring.com',
> > Server:smtpauth.earthlink.net', Protocol:SMTP, Server Response:'550 Please
> > configure you mail client to use authentication', Port:25, Secure(SSL):No.
> >
> >
> >
> > Has anyone been able to solve this problem between Vista and Earthlink?
> > --
> > Melanie
>
>

"denice" <denice@discussions.microsoft.com> wrote in message
news:BBF20D39-103F-4D92-A895-58AFCCFA7353@microsoft.com...
> how do you change that on the computer
>
> "Mark Christopherson" wrote:
>
>> Incoming Mail (POP3): pop.earthlink.net
>> Outgoing Mail (SMTP): smtpauth.earthlink.net


Tools | Accounts
Double click the account and go to the Servers tab.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

I put in the proper ports and protocols per Earthlink, and my Windows Mail
worked for a day. Now, it won't send (I rechecked settings.)
I don't like Windows Mail and would prefer to use Earthlink MailBox. I went
through the steps to change the default email program, but when I go to
Earthlink TaskBar and ask it to check email, Windows Mail opens.
Any ideas?

"SP" wrote:

> A friend had this problem and called his ISP. He was told to change the
> Server Port Number of the Outgoing Mail. That fixed the problem. I use
> Earthlink also and mine is 25. You might check that.
>
> Steve
>
> "Melanie" <Melanie@discussions.microsoft.com> wrote in message
> news:FFE56B86-C17A-4D25-AFCD-7C453E74840C@microsoft.com...
> > Anyone out there using Earthlink and Vista that can successfully send
> > email?
> > I can receive but not send, regardless of wether I use Elink's Mailbox or
> > Window's Mail. This is a new PC that came with Vista installed, when I
> > downloaded Earthlink I used the download for Vista. I have already tried
> > all
> > the things in various "help" sites and none have helped. When I try to
> > send
> > mail I get the following error message....
> >
> > The message could not be sent. The authentication might not be correct for
> > your outgoing mail (SMTP) server.
> >
> > The rejected email address was (whoever I used).
> > Acct:'pop.mindspring.com',
> > Server:smtpauth.earthlink.net', Protocol:SMTP, Server Response:'550 Please
> > configure you mail client to use authentication', Port:25, Secure(SSL):No.
> >
> >
> >
> > Has anyone been able to solve this problem between Vista and Earthlink?
> > --
> > Melanie
>
>
>

"raggedclaw" <raggedclaw@discussions.microsoft.com> wrote in message
news:6E5412D5-FDE2-4C3F-AE0C-B2826BDA4F50@microsoft.com...
>I put in the proper ports and protocols per Earthlink, and my Windows Mail
> worked for a day. Now, it won't send (I rechecked settings.)
> I don't like Windows Mail and would prefer to use Earthlink MailBox. I
> went
> through the steps to change the default email program, but when I go to
> Earthlink TaskBar and ask it to check email, Windows Mail opens.
> Any ideas?


Make sure your anti-virus is not set to scan email.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.