Vista - Email stuck in outbox

For heaven's sake, disable the email scanning function of your
antivirus software before this problem occurs again!

Gary VanderMolen


"Denise" <Denise@discussions.microsoft.com> wrote in message news74E3C5A-A7BA-4C9F-8F7E-3690435B621A@microsoft.com...
>I bought a laptop one week ago and it already has this same problem. Spent 3
> hours on the phone with Microsoft and tried a hundred different things before
> they finally admitted that it was a Vista glitch and they didn't have a fix
> yet. The tech had me create new user, to which I used the Easy Transfer
> utility (Welcome Center) to transfer all of my files and settings (excluded
> Windows Mail!) from the "bugged" user. I then set up my e-mail from scratch
> on the new user account, and now it works like a charm. I'm sure I'll get
> "bugged" again soon, but hopefully Microsoft will come up with a fix soon.
>
> "Gail" wrote:
>
>> Message stuck in outbox. Cannot delete, hence cannot send. Help.

We don't know that's what caused it, although that's a good guess.

steve

"Gary VanderMolen" <Gary@nomail.invalid> wrote in message
news:erXZAGqWHHA.996@TK2MSFTNGP02.phx.gbl...
> For heaven's sake, disable the email scanning function of your
> antivirus software before this problem occurs again!
>
> Gary VanderMolen
>
>
> "Denise" <Denise@discussions.microsoft.com> wrote in message
> news74E3C5A-A7BA-4C9F-8F7E-3690435B621A@microsoft.com...
>>I bought a laptop one week ago and it already has this same problem.
>>Spent 3 hours on the phone with Microsoft and tried a hundred different
>>things before they finally admitted that it was a Vista glitch and they
>>didn't have a fix yet. The tech had me create new user, to which I used
>>the Easy Transfer utility (Welcome Center) to transfer all of my files and
>>settings (excluded Windows Mail!) from the "bugged" user. I then set up
>>my e-mail from scratch on the new user account, and now it works like a
>>charm. I'm sure I'll get "bugged" again soon, but hopefully Microsoft
>>will come up with a fix soon.
>>
>> "Gail" wrote:
>>
>>> Message stuck in outbox. Cannot delete, hence cannot send. Help.

I ran your utility and neither compact nor repair option was enabled, even
though win mail wasn't open. I even tried rebooting and running that first
and still no luck.

It is unfathomable that microsoft could spend years of research and come up
with a mail program that has trouble sending mail, and deleting mail. This
the second time in a week that I have email stuck in the outbox.

"Steve Cochran" wrote:

> Your user name is what you use to sign on to Windows. I wrote a little
> utility you can try: www.oehelp.com/WMUtil/
>
> steve
>
> "Diana" <Diana@discussions.microsoft.com> wrote in message
> news:34D36514-50C1-43AA-919A-CD456338263A@microsoft.com...
> > Steve I tried to do the following but I think I have to change myusername
> > before cutting and pasting. But I dont know what myusername is. Duh
> > sorry.
> > I cannot send email with out it getting stuck. I have two stuck.
> > Shouldnt
> > windows have an update to fix this? Folks like me cant fix this kinda
> > thing.
> > Is my username my email?
> >
> > --
> > Diana
> >
> >
> > "Steve Cochran" wrote:
> >
> >> Yeah, I figured this was a problem. I'm gonna work up a little utility
> >> that
> >> will do this for people.
> >>
> >> Go to Start | Programs | Accessories and right click on Command Prompt
> >> and
> >> choose Run As Administrator. Your computer will scare you and then
> >> choose
> >> to allow it to run. Then in the black box (with WinMail closed) paste
> >> the
> >> following by copying from below and sticking the mouse cursor in the
> >> black
> >> box and then right click and choose Paste.
> >>
> >> esentutl /p "c:\program files\myusername\AppData\Local\Microsoft\Windows
> >> Mail\windowsmail.msmessagestore"
> >>
> >> Then use the cursor to move the mouse on that line to edit where it says
> >> myusername and change that to your username. Then hit enter and it will
> >> repair the database.
> >>
> >> Whether or not it will fix the problem is unclear.
> >>
> >> steve
> >>
> >> "Chris" <Chris@discussions.microsoft.com> wrote in message
> >> news:E9A372F5-EB9B-40C3-9BB2-3F32E1F94A7F@microsoft.com...
> >> >I have the same problem, but not sure what you mean by "Run the cmd
> >> >prompt
> >> >as
> >> > Admin and copy and then in there
> >> >>
> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
> >> >> Mail\windowsmail.msmessagestore" Fill in the %USERPROFILE% to match
> >> >> your
> >> >> profile (e.g. c:\users\nrc)
> >> >
> >> > Not a techie.
> >> >
> >> > "Steve Cochran" wrote:
> >> >
> >> >> See if this helps:
> >> >>
> >> >> Go to the outbox directory in Windows Explorer. The location will be:
> >> >>
> >> >> %USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local
> >> >> Folders\Outbox
> >> >>
> >> >> and with WinMail closed delete all the files.
> >> >>
> >> >> Then try repairing the database.
> >> >>
> >> >> Run the cmd prompt as Admin and copy and then in there
> >> >>
> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
> >> >> Mail\windowsmail.msmessagestore"
> >> >>
> >> >> Fill in the %USERPROFILE% to match your profile (e.g. c:\users\nrc)
> >> >>
> >> >> Then reopen WinMail and see if that fixes it.
> >> >>
> >> >> steve
> >> >>
> >> >>
> >> >> "Gail" <Gail@discussions.microsoft.com> wrote in message
> >> >> news:8DD6E6FD-1281-4868-9B8A-0118A42B1D26@microsoft.com...
> >> >> > Message stuck in outbox. Cannot delete, hence cannot send. Help.
> >> >>
> >>
>

In an elevated command prompt (CMD, right click and select "Run as Administrator")
copy and paste one of the below commands. Be sure to change my user name
"MICHAEL" to your user name. Also, make sure WinMail is closed.

Repair:

esentutl /p "C:\Users\MICHAEL\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Defragmentation:

esentutl /d "C:\Users\MICHAEL\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Integrity:

esentutl /g "C:\Users\MICHAEL\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"


-Michael

"Ken" <Ken@discussions.microsoft.com> wrote in message
news:54BC97CC-1EF0-4057-A841-EAB5CC0769C8@microsoft.com...
>I ran your utility and neither compact nor repair option was enabled, even
> though win mail wasn't open. I even tried rebooting and running that first
> and still no luck.
>
> It is unfathomable that microsoft could spend years of research and come up
> with a mail program that has trouble sending mail, and deleting mail. This
> the second time in a week that I have email stuck in the outbox.
>
> "Steve Cochran" wrote:
>
>> Your user name is what you use to sign on to Windows. I wrote a little
>> utility you can try: www.oehelp.com/WMUtil/
>>
>> steve
>>
>> "Diana" <Diana@discussions.microsoft.com> wrote in message
>> news:34D36514-50C1-43AA-919A-CD456338263A@microsoft.com...
>> > Steve I tried to do the following but I think I have to change myusername
>> > before cutting and pasting. But I dont know what myusername is. Duh
>> > sorry.
>> > I cannot send email with out it getting stuck. I have two stuck.
>> > Shouldnt
>> > windows have an update to fix this? Folks like me cant fix this kinda
>> > thing.
>> > Is my username my email?
>> >
>> > --
>> > Diana
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Yeah, I figured this was a problem. I'm gonna work up a little utility
>> >> that
>> >> will do this for people.
>> >>
>> >> Go to Start | Programs | Accessories and right click on Command Prompt
>> >> and
>> >> choose Run As Administrator. Your computer will scare you and then
>> >> choose
>> >> to allow it to run. Then in the black box (with WinMail closed) paste
>> >> the
>> >> following by copying from below and sticking the mouse cursor in the
>> >> black
>> >> box and then right click and choose Paste.
>> >>
>> >> esentutl /p "c:\program files\myusername\AppData\Local\Microsoft\Windows
>> >> Mail\windowsmail.msmessagestore"
>> >>
>> >> Then use the cursor to move the mouse on that line to edit where it says
>> >> myusername and change that to your username. Then hit enter and it will
>> >> repair the database.
>> >>
>> >> Whether or not it will fix the problem is unclear.
>> >>
>> >> steve
>> >>
>> >> "Chris" <Chris@discussions.microsoft.com> wrote in message
>> >> news:E9A372F5-EB9B-40C3-9BB2-3F32E1F94A7F@microsoft.com...
>> >> >I have the same problem, but not sure what you mean by "Run the cmd
>> >> >prompt
>> >> >as
>> >> > Admin and copy and then in there
>> >> >>
>> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
>> >> >> Mail\windowsmail.msmessagestore" Fill in the %USERPROFILE% to match
>> >> >> your
>> >> >> profile (e.g. c:\users\nrc)
>> >> >
>> >> > Not a techie.
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> See if this helps:
>> >> >>
>> >> >> Go to the outbox directory in Windows Explorer. The location will be:
>> >> >>
>> >> >> %USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local
>> >> >> Folders\Outbox
>> >> >>
>> >> >> and with WinMail closed delete all the files.
>> >> >>
>> >> >> Then try repairing the database.
>> >> >>
>> >> >> Run the cmd prompt as Admin and copy and then in there
>> >> >>
>> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
>> >> >> Mail\windowsmail.msmessagestore"
>> >> >>
>> >> >> Fill in the %USERPROFILE% to match your profile (e.g. c:\users\nrc)
>> >> >>
>> >> >> Then reopen WinMail and see if that fixes it.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >>
>> >> >> "Gail" <Gail@discussions.microsoft.com> wrote in message
>> >> >> news:8DD6E6FD-1281-4868-9B8A-0118A42B1D26@microsoft.com...
>> >> >> > Message stuck in outbox. Cannot delete, hence cannot send. Help.
>> >> >>
>> >>
>>

Isn't it a bit dicey to disable email scanning?

I have had this happen twice in a week, first time Dell got me to to restore
my pc back to factory condition, a real pain. I have downloaded Office 2007
trail version and Outlook works fine, but only have that till April! Am
unsure about creating a new user as do not know how to not transfer Mail to
it.

"Steve Cochran" wrote:

> We don't know that's what caused it, although that's a good guess.
>
> steve
>
> "Gary VanderMolen" <Gary@nomail.invalid> wrote in message
> news:erXZAGqWHHA.996@TK2MSFTNGP02.phx.gbl...
> > For heaven's sake, disable the email scanning function of your
> > antivirus software before this problem occurs again!
> >
> > Gary VanderMolen
> >
> >
> > "Denise" <Denise@discussions.microsoft.com> wrote in message
> > news74E3C5A-A7BA-4C9F-8F7E-3690435B621A@microsoft.com...
> >>I bought a laptop one week ago and it already has this same problem.
> >>Spent 3 hours on the phone with Microsoft and tried a hundred different
> >>things before they finally admitted that it was a Vista glitch and they
> >>didn't have a fix yet. The tech had me create new user, to which I used
> >>the Easy Transfer utility (Welcome Center) to transfer all of my files and
> >>settings (excluded Windows Mail!) from the "bugged" user. I then set up
> >>my e-mail from scratch on the new user account, and now it works like a
> >>charm. I'm sure I'll get "bugged" again soon, but hopefully Microsoft
> >>will come up with a fix soon.
> >>
> >> "Gail" wrote:
> >>
> >>> Message stuck in outbox. Cannot delete, hence cannot send. Help.
>

Danger Will Robertson!
After running Vista for two weeks with hardly a problem,
last night I got the dreaded message stuck in the Outbox.
Tried Steve's WMUtil but no change.
Tried the three "esentutl" commands given below, and although
the commands ran "successfully", afterwards I could not open
WinMail. Got two error messages:

1. Windows Mail could not be started. The application was unable
to open the Windows Mail message store...
2. Windows Mail could not be started because MSOE.DLL could
not be initialized.

Reboots did not help. Then I moved the MessageStore out of its
folder. WinMail then opened successfully and it regenerated the
MessageStore. Of course the undeletable message is still in the
Outbox but it is only a minor annoyance.

Gary VanderMolen


"MICHAEL" <u158627_emr@dslr.net> wrote in message news:euUhAWNXHHA.4240@TK2MSFTNGP06.phx.gbl...
> In an elevated command prompt (CMD, right click and select "Run as Administrator")
> copy and paste one of the below commands. Be sure to change my user name
> "MICHAEL" to your user name. Also, make sure WinMail is closed.
>
> Repair:
>
> esentutl /p "C:\Users\MICHAEL\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"
>
> Defragmentation:
>
> esentutl /d "C:\Users\MICHAEL\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"
>
> Integrity:
>
> esentutl /g "C:\Users\MICHAEL\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Email scanning is redundant since the AV program checks
emails anyway when they are stored to the hard drive.

Congratulations on being pro-active by trying a different
email program. I may wind up doing the same thing, although
I need to stay familiar with WinMail so I can support others
who use it. Outlook should have an import function where
you can import emails and account settings from WinMail.

Gary VanderMolen


"Fiona" <Fiona@discussions.microsoft.com> wrote in message news:91464E31-4F4D-40EC-89E7-5E18683932A6@microsoft.com...
> Isn't it a bit dicey to disable email scanning?
>
> I have had this happen twice in a week, first time Dell got me to to restore
> my pc back to factory condition, a real pain. I have downloaded Office 2007
> trail version and Outlook works fine, but only have that till April! Am
> unsure about creating a new user as do not know how to not transfer Mail to
> it.
>
> "Steve Cochran" wrote:
>
>> We don't know that's what caused it, although that's a good guess.
>>
>> steve
>>
>> "Gary VanderMolen" <Gary@nomail.invalid> wrote in message
>> news:erXZAGqWHHA.996@TK2MSFTNGP02.phx.gbl...
>> > For heaven's sake, disable the email scanning function of your
>> > antivirus software before this problem occurs again!
>> >
>> > Gary VanderMolen
>> >
>> >
>> > "Denise" <Denise@discussions.microsoft.com> wrote in message
>> > news74E3C5A-A7BA-4C9F-8F7E-3690435B621A@microsoft.com...
>> >>I bought a laptop one week ago and it already has this same problem.
>> >>Spent 3 hours on the phone with Microsoft and tried a hundred different
>> >>things before they finally admitted that it was a Vista glitch and they
>> >>didn't have a fix yet. The tech had me create new user, to which I used
>> >>the Easy Transfer utility (Welcome Center) to transfer all of my files and
>> >>settings (excluded Windows Mail!) from the "bugged" user. I then set up
>> >>my e-mail from scratch on the new user account, and now it works like a
>> >>charm. I'm sure I'll get "bugged" again soon, but hopefully Microsoft
>> >>will come up with a fix soon.
>> >>
>> >> "Gail" wrote:
>> >>
>> >>> Message stuck in outbox. Cannot delete, hence cannot send. Help.
>>

I would like to do the Easy Transfer to try and resolve the problem I have
with not being able to delete my message from the outbox. But it appears
that the transfer program is only to transfer settings from one computer to
another computer, and not on the same computer. Can someone tell me how to
do it between two different users on the same computer?

"Denise" wrote:

> I bought a laptop one week ago and it already has this same problem. Spent 3
> hours on the phone with Microsoft and tried a hundred different things before
> they finally admitted that it was a Vista glitch and they didn't have a fix
> yet. The tech had me create new user, to which I used the Easy Transfer
> utility (Welcome Center) to transfer all of my files and settings (excluded
> Windows Mail!) from the "bugged" user. I then set up my e-mail from scratch
> on the new user account, and now it works like a charm. I'm sure I'll get
> "bugged" again soon, but hopefully Microsoft will come up with a fix soon.
>
> "Gail" wrote:
>
> > Message stuck in outbox. Cannot delete, hence cannot send. Help.

"Steve Cochran" wrote:

> We don't know that's what caused it, although that's a good guess.
>
> steve
>
> "Gary VanderMolen" <Gary@nomail.invalid> wrote in message
> news:erXZAGqWHHA.996@TK2MSFTNGP02.phx.gbl...
> > For heaven's sake, disable the email scanning function of your
> > antivirus software before this problem occurs again!
> >
> > Gary VanderMolen
> >
> >
> > "Denise" <Denise@discussions.microsoft.com> wrote in message
> > news74E3C5A-A7BA-4C9F-8F7E-3690435B621A@microsoft.com...
> >>I bought a laptop one week ago and it already has this same problem.
> >>Spent 3 hours on the phone with Microsoft and tried a hundred different
> >>things before they finally admitted that it was a Vista glitch and they
> >>didn't have a fix yet. The tech had me create new user, to which I used
> >>the Easy Transfer utility (Welcome Center) to transfer all of my files and
> >>settings (excluded Windows Mail!) from the "bugged" user. I then set up
> >>my e-mail from scratch on the new user account, and now it works like a
> >>charm. I'm sure I'll get "bugged" again soon, but hopefully Microsoft
> >>will come up with a fix soon.
> >>
> >> "Gail" wrote:
> >>
> >>> Message stuck in outbox. Cannot delete, hence cannot send. Help.
>

"Steve Cochran" wrote:

> We don't know that's what caused it, although that's a good guess.
>
> steve
>
> "Gary VanderMolen" <Gary@nomail.invalid> wrote in message
> news:erXZAGqWHHA.996@TK2MSFTNGP02.phx.gbl...
> > For heaven's sake, disable the email scanning function of your
> > antivirus software before this problem occurs again!
> >
> > Gary VanderMolen
> >
> >
> > "Denise" <Denise@discussions.microsoft.com> wrote in message
> > news74E3C5A-A7BA-4C9F-8F7E-3690435B621A@microsoft.com...
> >>I bought a laptop one week ago and it already has this same problem.
> >>Spent 3 hours on the phone with Microsoft and tried a hundred different
> >>things before they finally admitted that it was a Vista glitch and they
> >>didn't have a fix yet. The tech had me create new user, to which I used
> >>the Easy Transfer utility (Welcome Center) to transfer all of my files and
> >>settings (excluded Windows Mail!) from the "bugged" user. I then set up
> >>my e-mail from scratch on the new user account, and now it works like a
> >>charm. I'm sure I'll get "bugged" again soon, but hopefully Microsoft
> >>will come up with a fix soon.
> >>
> >> "Gail" wrote:
> >>
> >>> Message stuck in outbox. Cannot delete, hence cannot send. Help.
>