Vista - Re: Vista mail outbox message stuck

You didn't specify, but I assume the stuck message is in the
Windows Mail program. Until such time as someone can
fix it for you, why don't you read your mail via the web?
Just about all ISPs have web mail access now.

Gary VanderMolen


"Grandma" <Grandma@discussions.microsoft.com> wrote in message news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>I am totally FRUSTRATED -- I have one email STUCK and the error message--can
> not receive any further incoming email. I just bought my new Gateway
> computer with VISA installed -- I Gateway's OnLine Chat feature -- they told
> me to call Microsoft and gave me a phone number. Microsoft told me that my
> machine was an OEM and I would have to PAY $69 for support. I called Gateway
> and SPOKE to a technician -- he said that he could do NOTHING. OH MY
> !!!!!! Such frustration with my long awaited new computer purchase. Thanks
> for nothing GATEWAY & MICROSOFT !
>
> Grandma
>
> "Lynne" wrote:
>
>> Hi Steve,
>> I am totally lost on how to fix my email problem, I have the same one as
>> everyone else, one email stuck and the error messagge. I am a novice on the
>> computer and do not know how to move files or anything else. Can someone
>> walk me through this process.
>>
>> thanks,
>>
>> Lynne
>> "Steve Cochran" <scochran@oehelp.com> wrote in message
>> news:3A427D5C-CA8E-4538-8A7E-A0629C4A394F@microsoft.com...
>> > I'm glad you got it fixed.
>> >
>> > I'm sorry MS was so ignorant and unresponsive.
>> >
>> > steve
>> >
>> > "One-eyed Willie" <OneeyedWillie@discussions.microsoft.com> wrote in
>> > message news:5EAE03BF-2008-48CA-B639-26ADAAE4A576@microsoft.com...
>> >> Its fixed, I was on the phone earlier with a microsoft support guy and he
>> >> wanted me to re-install windows!! I spent 4 hrs looking for help and
>> >> calling
>> >> and posting, Seems as if they at least made the fix easier to find, that
>> >> would be a start.....
>> >> I learned about this discussion group so it wasn't a complete waste of
>> >> time
>> >>
>> >> "Steve Cochran" wrote:
>> >>
>> >>> You can close WinMail and then move the entire contents of the message
>> >>> store
>> >>> directory to another directory and that will start it up fresh. You can
>> >>> then drag the eml files (messages) back into the WinMail folders.
>> >>>
>> >>> Microsoft is unlikely to fix any bugs in WinMail anytime soon, as it has
>> >>> a
>> >>> very low priority. So workarounds and 3rd party programs are going to
>> >>> be
>> >>> required, just as they were with OE.
>> >>>
>> >>> steve
>> >>>
>> >>> "One-eyed Willie" <OneeyedWillie@discussions.microsoft.com> wrote in
>> >>> message
>> >>> news:2BD86271-9175-4F0E-AD30-1F3CCEAA47AC@microsoft.com...
>> >>> >I am very annoyed with this bug, but I don't know how to report it
>> >>> >either.
>> >>> >I
>> >>> > had messages I thought I sent but they get stuck also, however I can
>> >>> > send
>> >>> > or
>> >>> > delete them manally. Maybe I will take my computer back to Best Buy,
>> >>> > its
>> >>> > still under warranty.
>> >>> >
>> >>> > "Mario Rosario" wrote:
>> >>> >
>> >>> >> Anyone file a bug with Microsoft? I and many others have this
>> >>> >> problem.
>> >>> >> This
>> >>> >> is very annoying. Now that I upgraded to RTM, I don't have the link
>> >>> >> to
>> >>> >> file
>> >>> >> a bug.
>> >>> >>
>> >>> >> Mario
>> >>> >>
>> >>> >> "Steve Cochran" <scochran@oehelp.com> wrote in message
>> >>> >> news:CBEA9911-103A-4A2A-B5EE-0033C8E00F0E@microsoft.com...
>> >>> >> > There isn't a whole lot you can do if you can't delete it. You can
>> >>> >> > try
>> >>> >> > using my WMUtil program to compact and repair the database and see
>> >>> >> > if
>> >>> >> > that
>> >>> >> > helps. See www.oehelp.com/WMUtil/
>> >>> >> >
>> >>> >> > steve
>> >>> >> >
>> >>> >> > "One-eyed Willie" <OneeyedWillie@discussions.microsoft.com> wrote
>> >>> >> > in
>> >>> >> > message news:3508D4A4-8773-4AA7-BE25-F7BDCCC6AA7A@microsoft.com...
>> >>> >> >>I can't delete it, send it, move it, cut it... when I right click
>> >>> >> >>for
>> >>> >> >> properties
>> >>> >> >> it gives me an error message- the properties of this message could
>> >>> >> >> not
>> >>> >> >> be
>> >>> >> >> displayed, an error has occured.
>> >>> >> >>
>> >>> >> >> I tried rebooting but its still there.
>> >>> >> >
>> >>> >>
>> >>>
>> >
>>
>>

"Grandma" <Grandma@discussions.microsoft.com> wrote in message
news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>I am totally FRUSTRATED -- I have one email STUCK and the error
>message--can
> not receive any further incoming email. I just bought my new Gateway
> computer with VISA installed -- I Gateway's OnLine Chat feature -- they
> told
> me to call Microsoft and gave me a phone number. Microsoft told me that
> my
> machine was an OEM and I would have to PAY $69 for support. I called
> Gateway
> and SPOKE to a technician -- he said that he could do NOTHING. OH MY
> !!!!!! Such frustration with my long awaited new computer purchase.
> Thanks
> for nothing GATEWAY & MICROSOFT !
>

Get the location of the Windows Mail datbase folder in Tools | Options |
Advanced tab | Maintenance button | Store Folders button.
Close Windows Mail.

Navigate to that folder via Windows Explorer.
Drill down thru the subfolders to find the Outbox folder.

Delete everything in there or move it elsewhere.

Now restart Windows Mail and see if things are working correctly.

"DGuess" <majik@mindspring.oops> wrote in message
news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>message--can
>> not receive any further incoming email. I just bought my new Gateway
[...]
>
> Get the location of the Windows Mail datbase folder in Tools | Options
> | Advanced tab | Maintenance button | Store Folders button.
> Close Windows Mail.
>
> Navigate to that folder via Windows Explorer.
> Drill down thru the subfolders to find the Outbox folder.
>
> Delete everything in there or move it elsewhere.
>
> Now restart Windows Mail and see if things are working correctly.


I had that error before and this is NOT a problem with any Windows Mail
folder, but with corrupt database file
%Userprofile%\AppData\Local\Microsoft\Windows
Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
only way i know to repair it is exporting all email from the store and
removing this file and it's backup copy from Backup folder, or maybe the
whole Windows Mail folder.
--
Michal Kawecki [Windows - Shell/User MVP]
Warsaw, PL

I think you do not have to get rid of any files except the two
..smessagestore files. The one under the Windows Mail directory and the one
under the Windows Mail\backup\new directory.

I'll do some more tests.

steve

"Michal Kawecki" <kkwinto@o2.pl> wrote in message
news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
> "DGuess" <majik@mindspring.oops> wrote in message
> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>>message--can
>>> not receive any further incoming email. I just bought my new Gateway
> [...]
>>
>> Get the location of the Windows Mail datbase folder in Tools | Options |
>> Advanced tab | Maintenance button | Store Folders button.
>> Close Windows Mail.
>>
>> Navigate to that folder via Windows Explorer.
>> Drill down thru the subfolders to find the Outbox folder.
>>
>> Delete everything in there or move it elsewhere.
>>
>> Now restart Windows Mail and see if things are working correctly.
>
>
> I had that error before and this is NOT a problem with any Windows Mail
> folder, but with corrupt database file
> %Userprofile%\AppData\Local\Microsoft\Windows
> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The only
> way i know to repair it is exporting all email from the store and removing
> this file and it's backup copy from Backup folder, or maybe the whole
> Windows Mail folder.
> --
> Michal Kawecki [Windows - Shell/User MVP]
> Warsaw, PL

How do I find windows explorer I can't find the file anywhere.

"DGuess" wrote:

> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
> >I am totally FRUSTRATED -- I have one email STUCK and the error
> >message--can
> > not receive any further incoming email. I just bought my new Gateway
> > computer with VISA installed -- I Gateway's OnLine Chat feature -- they
> > told
> > me to call Microsoft and gave me a phone number. Microsoft told me that
> > my
> > machine was an OEM and I would have to PAY $69 for support. I called
> > Gateway
> > and SPOKE to a technician -- he said that he could do NOTHING. OH MY
> > !!!!!! Such frustration with my long awaited new computer purchase.
> > Thanks
> > for nothing GATEWAY & MICROSOFT !
> >
>
> Get the location of the Windows Mail datbase folder in Tools | Options |
> Advanced tab | Maintenance button | Store Folders button.
> Close Windows Mail.
>
> Navigate to that folder via Windows Explorer.
> Drill down thru the subfolders to find the Outbox folder.
>
> Delete everything in there or move it elsewhere.
>
> Now restart Windows Mail and see if things are working correctly.
>
>
>
>
>

The steps provided at the bottom of this message are correct. Try them. You
have to open Windows Mail and then go to Tools and continue following the
instructions below.

Also, try going to Windows mail, and delete everything in the Outbox folder.

"Myrose" <Myrose@discussions.microsoft.com> wrote in message
news:1773F9FD-2DD6-4EEE-9044-0B3279E16AE6@microsoft.com...
> How do I find windows explorer I can't find the file anywhere.
>
> "DGuess" wrote:
>
>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>> >I am totally FRUSTRATED -- I have one email STUCK and the error
>> >message--can
>> > not receive any further incoming email. I just bought my new Gateway
>> > computer with VISA installed -- I Gateway's OnLine Chat feature -- they
>> > told
>> > me to call Microsoft and gave me a phone number. Microsoft told me
>> > that
>> > my
>> > machine was an OEM and I would have to PAY $69 for support. I called
>> > Gateway
>> > and SPOKE to a technician -- he said that he could do NOTHING. OH MY
>> > !!!!!! Such frustration with my long awaited new computer purchase.
>> > Thanks
>> > for nothing GATEWAY & MICROSOFT !
>> >
>>
>> Get the location of the Windows Mail datbase folder in Tools | Options |
>> Advanced tab | Maintenance button | Store Folders button.
>> Close Windows Mail.
>>
>> Navigate to that folder via Windows Explorer.
>> Drill down thru the subfolders to find the Outbox folder.
>>
>> Delete everything in there or move it elsewhere.
>>
>> Now restart Windows Mail and see if things are working correctly.
>>
>>
>>
>>
>>

Today I had that problem again (message stuck in Outbox folder).
Unfortunately WMTool (which is in fact only GUI port to esentutl.exe) do
not helped. Finally I deleted WindowsMail.MSMessageStore file. While
restarting, Windows Mail automatically recovered it from a backup file
(it must be a recent backup in Backup folder, of course) and the problem
was gone.

Additionally I must say, in Outbox folder was many orphan message files
with 0 byte size. So, there must be some serious problem with WM
database engine...
--
Michal Kawecki [Windows - Shell/User MVP]
Warsaw, PL


"Steve Cochran" <scochran@oehelp.com> wrote in message
news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>I think you do not have to get rid of any files except the two
>.smessagestore files. The one under the Windows Mail directory and the
>one under the Windows Mail\backup\new directory.
>
> I'll do some more tests.
>
> steve
>
> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
> news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>> "DGuess" <majik@mindspring.oops> wrote in message
>> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>>>message--can
>>>> not receive any further incoming email. I just bought my new
>>>> Gateway
>> [...]
>>>
>>> Get the location of the Windows Mail datbase folder in Tools |
>>> Options | Advanced tab | Maintenance button | Store Folders button.
>>> Close Windows Mail.
>>>
>>> Navigate to that folder via Windows Explorer.
>>> Drill down thru the subfolders to find the Outbox folder.
>>>
>>> Delete everything in there or move it elsewhere.
>>>
>>> Now restart Windows Mail and see if things are working correctly.
>>
>>
>> I had that error before and this is NOT a problem with any Windows
>> Mail folder, but with corrupt database file
>> %Userprofile%\AppData\Local\Microsoft\Windows
>> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
>> only way i know to repair it is exporting all email from the store
>> and removing this file and it's backup copy from Backup folder, or
>> maybe the whole Windows Mail folder.
>> --
>> Michal Kawecki [Windows - Shell/User MVP]
>> Warsaw, PL
>

How do i delete windowsmail.msmessagestore file?

"Michal Kawecki" wrote:

> Today I had that problem again (message stuck in Outbox folder).
> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe) do
> not helped. Finally I deleted WindowsMail.MSMessageStore file. While
> restarting, Windows Mail automatically recovered it from a backup file
> (it must be a recent backup in Backup folder, of course) and the problem
> was gone.
>
> Additionally I must say, in Outbox folder was many orphan message files
> with 0 byte size. So, there must be some serious problem with WM
> database engine...
> --
> Michal Kawecki [Windows - Shell/User MVP]
> Warsaw, PL
>
>
> "Steve Cochran" <scochran@oehelp.com> wrote in message
> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
> >I think you do not have to get rid of any files except the two
> >.smessagestore files. The one under the Windows Mail directory and the
> >one under the Windows Mail\backup\new directory.
> >
> > I'll do some more tests.
> >
> > steve
> >
> > "Michal Kawecki" <kkwinto@o2.pl> wrote in message
> > news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
> >> "DGuess" <majik@mindspring.oops> wrote in message
> >> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
> >>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
> >>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
> >>>>I am totally FRUSTRATED -- I have one email STUCK and the error
> >>>>message--can
> >>>> not receive any further incoming email. I just bought my new
> >>>> Gateway
> >> [...]
> >>>
> >>> Get the location of the Windows Mail datbase folder in Tools |
> >>> Options | Advanced tab | Maintenance button | Store Folders button.
> >>> Close Windows Mail.
> >>>
> >>> Navigate to that folder via Windows Explorer.
> >>> Drill down thru the subfolders to find the Outbox folder.
> >>>
> >>> Delete everything in there or move it elsewhere.
> >>>
> >>> Now restart Windows Mail and see if things are working correctly.
> >>
> >>
> >> I had that error before and this is NOT a problem with any Windows
> >> Mail folder, but with corrupt database file
> >> %Userprofile%\AppData\Local\Microsoft\Windows
> >> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
> >> only way i know to repair it is exporting all email from the store
> >> and removing this file and it's backup copy from Backup folder, or
> >> maybe the whole Windows Mail folder.
> >> --
> >> Michal Kawecki [Windows - Shell/User MVP]
> >> Warsaw, PL
> >
>
>
>

So deleting just the WindowsMail.MSMessageStore file cleared
the stuck (undeletable) messages from your Outbox?
Strange, it didn't do that for me.

I concur that WMTool did not help, in fact it made the problem worse.

Gary VanderMolen

"Michal Kawecki" <kkwinto@o2.pl> wrote in message news:epJuKWqXHHA.3928@TK2MSFTNGP02.phx.gbl...
> Today I had that problem again (message stuck in Outbox folder).
> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe) do
> not helped. Finally I deleted WindowsMail.MSMessageStore file. While
> restarting, Windows Mail automatically recovered it from a backup file
> (it must be a recent backup in Backup folder, of course) and the problem
> was gone.
>
> Additionally I must say, in Outbox folder was many orphan message files
> with 0 byte size. So, there must be some serious problem with WM
> database engine...
> --
> Michal Kawecki [Windows - Shell/User MVP]
> Warsaw, PL
>
>
> "Steve Cochran" <scochran@oehelp.com> wrote in message
> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>>I think you do not have to get rid of any files except the two
>>.smessagestore files. The one under the Windows Mail directory and the
>>one under the Windows Mail\backup\new directory.
>>
>> I'll do some more tests.
>>
>> steve
>>
>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
>> news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>>> "DGuess" <majik@mindspring.oops> wrote in message
>>> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>>>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>>>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>>>>message--can
>>>>> not receive any further incoming email. I just bought my new
>>>>> Gateway
>>> [...]
>>>>
>>>> Get the location of the Windows Mail datbase folder in Tools |
>>>> Options | Advanced tab | Maintenance button | Store Folders button.
>>>> Close Windows Mail.
>>>>
>>>> Navigate to that folder via Windows Explorer.
>>>> Drill down thru the subfolders to find the Outbox folder.
>>>>
>>>> Delete everything in there or move it elsewhere.
>>>>
>>>> Now restart Windows Mail and see if things are working correctly.
>>>
>>>
>>> I had that error before and this is NOT a problem with any Windows
>>> Mail folder, but with corrupt database file
>>> %Userprofile%\AppData\Local\Microsoft\Windows
>>> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
>>> only way i know to repair it is exporting all email from the store
>>> and removing this file and it's backup copy from Backup folder, or
>>> maybe the whole Windows Mail folder.
>>> --
>>> Michal Kawecki [Windows - Shell/User MVP]
>>> Warsaw, PL
>>
>
>

"Myrose" <Myrose@discussions.microsoft.com> wrote in message news:1773F9FD-2DD6-4EEE-9044-0B3279E16AE6@microsoft.com...
> How do I find windows explorer I can't find the file anywhere.

There are several ways to get to Windows Explorer:

1. Start, Computer. This will open Windows Explorer.

2. If you are a keyboard person, Windows key + E.

3. Start, All Programs, Accessories, Windows Explorer.

Hope this helps.

--
Gary VanderMolen